IOSR-JBM   Volume-11 ~ Issue-3 ~ May-Jun-2013

Abstract: The main problem in this study is the service quality in the Department of Population and Civil Registration Jakarta is considered optimal. Bureaucratic behavior, presumably as a result of poor planning and oversight that cannot be implemented properly. The purpose of this research is to gain any influence planning on the bureaucratic behavior, monitoring on bureaucratic behavior, and the influence of bureaucratic behavior on the service quality and to obtain a new concept for the development of science and useful and can be applied in the community, especially in the Department of Population and Civil Jakarta. The method used in this study is non-experimental survey method with sampling Stratified Random Sampling. Technical analysis is the data used path analysis. Test the validity of the instrument using the Pearson correlation test product moment and reliability of the instrument using Cronbach alpha The results showed that the positive effect the planning on the bureaucracy behavior, oversight positive effect controlling on the behavior of bureaucracy and positive effect bureaucratic behavior on service quality. The findings in this study are not routinely conducted surveillance dimension thus potentially deviant bureaucracy behavior is not optimal to improve the service quality. The implications of this research are bureaucratic behavior is important in improving Service quality.

Keywords: Planning, Controlling, and Service Quality and Bureaucracy Behavior

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Abstract: This paper examined fraud prevention, mitigation and management practices. The respondents were 294 persons drawn from business owners, accountants, investors, bankers, and managers in Port Harcourt. The spearman's rank order correlation coefficient statistical tool of the statistical package for social sciences (SPSS) was used to test the hypotheses. Results indicated that there is a significant relationship between internal control system and reduction in the manipulation of records; and there is a significant relationship between internal auditing and the prevention of assets defalcations.It was concluded that businesses operate in a risky environment where errors and irregularities which may result into fraud can occur. Fraud is an act of deception which is perpetrated by someone in authority for the illegal acquisition of the assets of an organization that he or she is entrusted to take care of. Thus, efficient and effective internal control system with adequate internal auditing should be provided to prevent, mitigate and manage all forms of fraudulent activities in organizations. In the lightof our findings from the study, we recommendedthat the management of firms should have mechanisms for theproper documentations of their assets, and that the management of organizations should provide mechanisms to safeguard all their physical assets.

Keywords: Fraud, Fraud Prevention, Mitigation and Management Practices, Internal Control System, Internal Auditing, Manipulations, Defalcations.

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Abstract: To examine the effect of macroeconomic variables on the stock price movement in Indian Stock Market. Six variables of macro-economy (inflation, exchange rate, Industrial production, MoneySupply, Goldprice, interest rate) are used as independent variables. Sensex, Nifty and BSE 100are indicated as dependent variable. The monthly time series data are gathered from RBI handbook over the period of April 2008 to June 2012. Multiple regression analysis is applied in this paper to construct a quantitative model showing the relationship between macroeconomics and stock price. The result of this paper indicates that significant relationship is occurred between macroeconomics variable's and stock price in India.

Key Words: Bombay Stock Exchange, National Stock Exchange, Arbitrage pricing theory

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Abstract: The paper aims to study the effect of web based communications on the service quality of organizations. Web based communications is used for a variety of reasons.The quality of a Web-based customer support system involves the information it supplies, the service it provides, andcharacteristics of the system itself; its effectiveness is reflected by the satisfaction of its users. This paper presents the results of astudy of quality and effectiveness in Web-based customer support systems. Data from a survey of 726 Internet users were used to test theoretically expected relationships. The results of this study indicate that information and system quality determine effectiveness while service quality has no impact. Practical implications for managers and designers are offered.The Internet is the latest in a long succession of communication technologies. The goal of this work is to draw lessons from the evolution of all these services. Little attention is paid to technology as such, since that has changed radically many times. Instead, the stress is on the steady growth in volume of communication, the evolution in the type of traffic sent, the qualitative change this growth produces in how people treat communication, and the evolution of pricing. The focus is on the user, and in particular on how quality and price differentiation have been used by service providers to influenceconsumer behavior, and how consumers have reacted.

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Abstract: This study uses object manufacturing companies going public in Indonesia, with a sample of 12 companies that tedaftar in Indonesia Stock Exchange. Each sample of 10 companies was taken at the level of managers and staff. This study sought to test and analyze whether the internal and external environment influence the development of human capital through intervening variables planning and human resource management, employee improvement, education and training, and recognition of employee performance and employee satisfaction .

Keywords: external environment, internal environment, human capital development.

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Abstract: Indian organized retail market is growing at a fast pace due to the boom in the India retail industry. Many Indian companies are entering the Indian retail market which is giving Indian organized retail market a boost. Consumer do not easily articulate their requirements, also there are difficulties in delimiting and measuring the concept of service quality. As customers are involved in the production and consumption process of a service conducted within a physical environment, the physical environment will have a deep impact on customers' perception of service experiences also noted that physical environment is often used as cues of a firm's competences and quality by consumers before a purchase. The paper highlights the frequency of customers visiting franchisee stores, malls etc. with respect to the quality of services facilitated specially at malls which provide convenience, comfort and entertainment. Keywords– articulate, competences, delimiting, organized, retail.

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