IOSR-JBM   Volume-12 ~ Issue-4 ~ Jul-Aug-2013

Abstract: The study assesses the effect of firms' level characteristics, market orientation and environmental factors on the influence of e-commerce competence development on organizations' performance. Data were drawn from 130 managers from a population of 193 managers of all the airline firms in the industry. Partial correlation coefficient was used to test the moderating effect of variables of study. The result shows that firms' level characteristics and proactive market orientation moderate the influence of e-commerce competence development on organizational performance. Based on these findings, we conclude that certain market culture and firms' level characteristics affect the influence of e-commerce competence on performance. We therefore recommend that e-commerce firms should anticipate latent needs by offering technological advances that enables them to lead customers to new and better value proposition and satisfaction.

Keyword: Firms' Level Characteristics, Market Orientation, Environmental Factor, E-Commerce Competence, Organizations' Performance.

[1]. Amit, S. and Jean, J., Organizational Capabilities in e-Commerce: an Empirical Investigation of e-brokage Service Providers. Journal of the Academy of Marketing Sciences 33(3), 2005 360-375.
[2]. Assenkason, S.T and Bolton, "Value Expectations in e-Commerce‟ Strategic Management Journal, 22(5), 2009, 400-420.
[3]. Augusto, G.K and Coelho, A.B, The Five Dimensions of e-Capabilities and Firm Performance" A Metal Analysis Personnel Psychology, 33(6), 2007, 1-26.
[4]. Benzack, Y.D and Srivenance, G.S, Consumer Power, Strategic Investment and the Failure of Firm Leading‟ Strategic Management Journal 24(5), 2008, 1-20.
[5]. Bom, K.K and Sirikas, e-Commerce interactions: Developing Scenarios, Adapting Strategic, Journal of Marketing Research and Business, 20(3), 2006, 20-29.
[6]. Charkson and Batubo, K.T, "Determinants of Long-term Orientation in Buyer-Seller Relationship‟ Journal of Marketing 58(4) 2010 1-19.
[7]. Chritensen, d. and bower, M.N, Customer Power, Strategic Investment and the Failure of Leading Firm, Strategic Management Journal 17(8), 1996, 197-218.
[8]. Day, G.S, "the capabilities of market-driven organizations, journal of marketing 58(8), 2000, 37-52.
[9]. Dickson, P.C and Better, C.K, Strategic Marketing Planning to Radically New Product, Journal of Marketing 61(4), 2008, 1-20.
[10]. Dandison, B.B and Mitches, Y.C, "consumer decision making in online shopping environments, journal of marketing science 19(2), 2011, 4-21.

Abstract: This report was carried out to divulge the main aspect of a company's social responsibility towards the society, specifically the vicinity in which they are operating. The company has an industrial unit in a village of Greater Noida (Uttar Pradesh) and has adopted the villages within 5kms of radius. The report provides an analysis and evaluation of current and prospective performance of students enrolled by the trust in a school started by them for the village students. The sample taken was of 55 students of two nearby villages. The method of analysis included questionnaires, interaction with the teachers, students, parents and the employees of the trust, along with that inspection was personally conducted to ensure no loopholes were there and its fixture if any. The findings suggest that the company has to follow some standard procedures to ensure regular attendance of these students enrolled by them. A regular check on the teachers needs to be maintained to match the educational standards expected, so as to fully ensure their responsibility towards the society. The results showed that the engagement of the students in their household chores left them with little time to attend school in case of girl students and various other factors affected the performance of the students overall.

Keywords: Corporate Social Responsibility, Impact assessment, student's performance.

[1] Elizabeth Real de Oliveira, Pedro Ferreira, Irina Saur- Amaral, Human Resource Management and Corporate Social Responsibility: A systematic literature review, 2nd Conference of the MENA Chapter of Academy of Human Resource Development (AHRD), November 8-10, 2012, Istanbul, Turkey.
[2] "The top 10 trends in CSR for 2012" by Tim Mohin , director of CR for advanced micro devices (introduction)
[3] Agatha Ferijani, Umar Nimran, Margono Setiawan, Surachman, "The Effect of Manager Orientation Concerning To the Corporate Social Responsibility and Manager Typology towards the Effectiveness of Corporate Social Responsibility (CSR) Implementation (A Study in Pt Sido Muncul)", IOSR Journal of Business and Management (IOSR-JBM), 9(6), 2013, 28-36.
[4] Paul Hohnen"Corporate Social Responsibility: An implementation guide for business", International Institute of Sustainable Development, Canada, 2007, 8-12.

Abstract: Audit firm rotation and audit report lag has been a topical issue to regulators, investors, practitioners and the public at large. Hence, this study is designed to determine the relationship between audit firm rotation and audit report lag in Nigeria. Secondary data gathered from the 2011 annual reports of fifty (50) randomly selected companies, quoted on the floor of the Nigerian Stock Exchange (NSE) were employed in the study. The Ordinary Least Square technique (OLS) was used in the analysis of the relationship between the dependent and independent variables. The study reveals that audit fees, year–end and audit firm type all have positive relationship with audit report lag. The research also establishes that audit firm rotation and company size have a negative insignificant relationship with audit report lag.

Keywords: Audit Firm Rotation, Audit Report Lag, Timeliness

[1]. Ahmad, R. A. R., & Kamarudin, K. A. (2003). Audit delay and the timeliness of corporate reporting: Malaysian evidence. Working paper, MARA University of Technology, Shah Alam.
[2]. Ahmed, K. (2003). The timeliness of corporate reporting: a comparative study of South Asia. Advances in International Accounting, 16, 17-43.
[3]. AICPA [American Institute of Certified Public Accountants] (1992). Statement of Position Regarding Mandating Rotation of Audit Firms of Publicly Held Companies. Author

Abstract: Health, one of the Fundamental Human Rights has been accepted in the Indian Constitution. Today the healthcare industry has emerged as one of the most challenging sectors as well as one of the largest service sector industries in India. Patient perceived service quality become the prominent aspect to choose between hospitals. The purpose of this paper is to evaluate patient perceived service quality in Indian hospitals. Further the impact of the dimensions on patient satisfaction and patient delight is examined. A questionnaire was administered to the in-patients and multiple regression analysis has been used to examine the impact of the dimensions on patient satisfaction and patient delight. Findings emphasize eight distinct dimensions of patient perceived service quality and the impact on patient satisfaction and patient delight. A positive and significant relationship with patient satisfaction and patient delight has been found, except two dimensions. The results of this study are limited, as they are based on Indian hospitals. The contribution of this research paper, incorporate patient delight in health care sector. In addition, this paper highlights the importance of emotional attachment for patient satisfaction and patient delight in health care.

Keywords: Emotional attachment, health care, patient delight, patient satisfaction, service quality.

[1]. Bitner, M.J. 1990. Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing, 54: 69-82.
[2]. Camgoz-Akdag and Mosad Zineldin (2010), Quality of health care and patient satisfaction – An exploratory investigation of the 5Qs model at Turkey, Clinical Governance, An international journal, Vol.15, No.2, pp.92-101.
[3]. Carman, J.M. (2000), "Patient perceptions of service quality: combining the dimensions", Journal of Services Marketing, Vol. 14 No. 4, pp. 337-52.
[4]. Caruana, A. (2002), "Service loyalty: the effects of service quality and the mediating role of customer satisfaction", European Journal of Marketing, Vol. 36 Nos 7/8, pp. 811-28.
[5]. Charon .L. Oswald; Douglas E Turner, Robin L Snipes and Daniel Butler (1998), Quality determinants and hospital satisfaction, marketing health services, Vol.18, No.1, pg.19-22.
[6]. Chiu, H. and Lin, N. (2004), "A service quality measurement derived from a theory of needs", The Service Industries Journal, Vol. 24 No. 1, pp. 187-204.
[7]. Dagger, Sweeney, Johnson, (2004), "A Hierarchical Model of Health Service Quality – Scale Development and Investigation of and Integrated Model", Journal of Service Research, Vol. 10, No. 2, pp. 123-142.
[8]. Duggirala, D., Rajendran, C. and Anantharaman, R.N. (2008), "Patient perceived dimensions of total quality service in healthcare", Benchmarking: An International Journal, Vol. 15 No. 5, pp. 560-83.
[9]. Evans, S. & A.D. Burns (2007), An investigation of customer delight during product evaluation: Implications for the development of desirable products. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of engineering Manufacture, 786, 1625-1640. [10]. Gregory N. Stock, Christopher McDermott, (2011) "Operational and contextual drivers of hospital costs", Journal of Health Organization and Management, Vol. 25 No.2, pp.142 – 158Gro¨nroos, C. (1982), Strategic Management and Marketing in the Service Sector, Swedish School of Economics and Business Administration, Helsinki.

Abstract: In my project start with a discussion of the greenhouse tomato and cucumber industries in Kurdistan-sulaimanyacity as example of my project. Noting each country's fresh tomato trade profile. In addition to describing of my project on the evolution of the Kurdistan – sulaymani city greenhouse tomato industry, greenhouse tomato and cucumber market, in this project contantfoure chapter in the principal consumer market in Our fields and the strategic of my study .Following is chapter one Tomato & cucumber greenhouse business, chapter tow: Green house product cost and return computation, chapter three: marketing greenhouses and financial statementchapter,. Greenhouses in Kurdistan and Economically analyses Daily prices by type of greenhouse tomato and cucumber are available on imports from market in Kurdistan. The findings of this reportreflect the use of all available public information, supplemented by extensive primary datacollection from industry sources.

Keywords: Greenhouse, tomato & cucumber's, growers in the Kurdistan, strategic of sustainable development of agriculture product.

[1] Agriculture Markiting A National Level Quarterly Journal on Agricultural Marketing, Directorate of Marketing&vInspection Ministry of Agriculture (Deptt. of Agriculture Co-operation) GovernmentofIndia,2005.
[2] Agrculture of sulaimany,Greenhouse Tomatoes, report document,2001.
[3] Agrculture of sulaimany,GreenhouseTomatoes,report document,2001.
[4] Green Production , greenhouse co., 2001.
[5] Allen Hammer Starting a Greenhouse Business, Overview of the Greenhouse Business in Indiana Dept. of Horticulture and Landscape Architecture Purdue University,2011,p.1.
[6]. Allen Hammer,Starting a Greenhouse Business, Architecture,Purdue University,2009. [7]. Allen Straw, Profitable Greenhouse Production of Local Produce Virginia Cooperative Extension, Greenhouse Vegetable Production, Specialist ,SW VA ARE Virginia Cooperative Extension,2001.
[8]. Allen Straw, Profitable Greenhouse Production of Local Produce, Virginia Cooperative Extension, Greenhouse Vegetable Production R. Allen Straw Area Specialist SW VA ARE Virginia Cooperative Extension,2000, ,p65.
[9]. Daniel Danial,PimLindhout,PRODUCTION, Building a future out of tomatoes, 2010.
[10]. Douglas Street, Victoria, B.C., Canada, Preparing A Business Plan: Greenhouse Vegetable Example. 1992. Published by theExtension Systems Branch, British Columbia, Ministry of Agriculture, Fisheries and Food, ,2008.

Abstract: The present organizations in which cut throat competition is there among employees, organizational justice and trust become more important to develop organizational citizenship behavior. organisation citizenship behavior is voluntary behavior on the part of employee which does not bring any reward to them. An employee who feels like citizen of organization does something extra for organization and coworkers which is not described in job description. Many previous researches proved impact of trust on organizational citizenship behavior and impact of organizational justice on organizational citizenship behavior. This study attempts to find out impact of trust and justice on OCB separately as well as combined impact of both the variables on OCB in service industry of Gwalior (MP, India).various statistical tools like reliability analysis and regression analysis was applied to the gathered data to fulfill the objective of the study.

Key words: organizational justice, trust, organizational citizenship behavior, reliability, regression

[1]. Adams, J. S. (1963). Towards an understanding of inequity. Journal of Abnormal and Social Psychology, 67, 422-436. [2]. Adams, J. S. (1965). Inequity in social exchange. In L. Berkowitz :(Ed.), Advances in experimental social psychology (Vol. 2, pp. 267–299). New York: Academic Press.
[3]. Alexander, S., & Ruderman, M. (1987). The role of procedural and distributive justice in organizational behaviours. Social Justice Research, 1, 177-198.
[4]. Barber, B. (1983). The logic and limits of trust. New Brunswick, NJ: Rutgers University Press.
[5]. Bies, R. J., and Moag, J. S. (1986). Interactional justice: communication criteria of fairness. in R. J. Lewicki; B. H. Sheppard, and M. H. Bazerman (Eds.) Research on Negotiations in Organizations, Vol. 1, 43-55. Greenwich, CT: JAI Press
[6]. Bies, R. J. and Shapiro, D. L. (1987). Interactional Fairness Judgements: The Influence of Causal Accounts. Social Justice Research, 1(2).
[7]. Bies, R. J. and Shapiro, D. L. (1988). Voice and justification: Their influence on Procedural fairness judgments. Academy of Management Journal, 31,
[8]. Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfillment. Journal of Occupational Psychology.
[9]. Cropanzano, R., and Folger, R. (1991). Procedural justice and worker motivation. In R. M. Steers and L.W. Porter (Eds.), Motivation and Work Behavior. New York: McGraw-Hill. [10]. Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386–400

Abstract: This study examines the consumer perceptions and usage of mobile telecommunication in Maiduguri Township. The study considers consumer demographic variables and service providers' company brands which include MTN, Zain (Airtel), Globacom, Starcomms, Intercelluler and Mtel. Taking the entire consumers in Maiduguri as the population, it investigates the demographic variables of consumers between the age group of 18 and above currently using mobile telecommunication or who had once used mobile telecommunication services. A sample size of 500 was selected using purposive sampling technique. Specifically, the study targeted consumers at 20 different areas like car packs/stations, markets, and public institutions. Primary data were obtained through structured questionnaire and secondary data were obtained through company publications and standardised published materials from sources other than the company to develop the literature review. The data were then subjected to statistical analysis of Pearson's correlation, chi-square and descriptive statistics, using statistical package for social sciences (SPSS) version 13. The study reveals that Mobile telecommunication was significantly dominated by three companies with about 97% of market share where by only one company having more than 50% of the market. Generally there was high and positive consumer awareness and perception towards all the mobile telecommunication providers. Consumers' demographic variables were important especially age and educational background of consumer on identification or knowledge about brand of mobile telecommunication.

Keywords: Consumers, perceptions, Telecommunication, Usage, Mobile brand

[1] Branyte, T., Paunksniene, Z. and Rutelione, A. (2007). Peculiarities of Consumer Perception in the Aspect of Marketing to Women: Commerce of Engineering Decisions: ISSN 1392-2785, Engineering Economics 1(5) 50-58
[2] Crane, F. and Clarke, T. (1994). Consumer Behaviour in Canada: Theory and Practice: 2nd ed. Dryden, Canada.
[3] Chernatony, L .and McDonald, M. (2001). Creating a Powerful Brand in Consumer, Service and Industrial Markets: Butterworth-Heinemann London.
[4] Haslam, A., McGarty, C., Oakes, J. and Turner, C. (1993). Social Comparative Context and Illusory Correlation: Testing Between in Group Bias and Social Identity Models of Stereotype Formation: Australian Journal of Psychology, Vol. 45, 97-101.
[5] Kotler, P. and Keller, K. (2006). Marketing Management: Twelfth Edition Pearson Prentice Hall: India.
[6] Karjoluoto, H., Karronen, J., Kesti, M., Koivumaki, T., Mannien, M., Palcola, I., Kistola, A and Salo, I. (2005). Factors Affecting Consumer Choice of Mobile Phones: Two studies from Finland: Journal of Euro Marketing 1`4 (3) 59-82
[7] Kotler, P. (2001). Marketing management: The Millennium edition, Prentice-Hall of India.
[8] Aaker, J. (1997). Dimensions of Brand Personality: Journal of Marketing Research 34 (3) 347-356.
[9] Pedersen, P. (2005). Adoption of Mobile Internet Services: An Exploratory Study of Mobile Commerce Early Adopters: Journal of Organisational Computing and Electronic Commerce, 15 (3) 203.
[10] Aydin, S. & Ozer, G. (2004). The Analysis of Antecedents of Customer Loyalty in the Turkish Mobile Telecommunication Market European Journal of Marketing, 39, 7/8, 910-925.

Abstract: Several years have passed since the discussion around productivity has begun amid the scientific and social discussions of Iran. In the world's fast-moving competition stage and the accelerating course of technology, policymakers and managers now pay attention to improvement of productivity sometimes as tools and sometimes as goals. This research study addresses 4 effective factors on productivity through the correlation analysis. The statistical population includes the employees of the central office working in Iran Electrical Development Organization, who have been selected randomly, and their viewpoints were obtained by using the questionnaire. The results of research prove that paying attention to fundamental needs of the employees, their participation in decision-makings, staff teamwork in the work environment, and payment of fringe benefits to the employees will increase their productivity in the work environment. Further, as viewed by people with different educational levels and gender, the indices effective on productivity are different from each other.

Keywords: Productivity, Participation, Performance Analysis

[1]. Kilic, Hasan and Fevzi, Okumus. (2005)."Factors Influencing Productivity In Small Island Hotels", International Journal of Contemporary Hospitality Management, VOL. 17, NO. 4, PP. 315-331.
[2]. Tangen, Stefan (2005). " Perofissional Practice Demystifying Productivity And Preformance ", International Journal of Productivity And Performane Management, Vol.54,No.1
[3]. Grafton, Q., Kirkley, J., Kompas, T. and Squires, D. (2006), Economics for Fisheries Management, Ashgate Publishing Ltd.
[4]. Eastough, K. and Miller, P. (2004), "The gender wage gap in paid and selfemploymentin Australia‟, Australian Economic Papers, vol. 43, no. 3,pp 257–276.

Abstract: Before January 2009, inpatient discharges were done through central discharges system at the ground floor of finance department. Effective January 2010 a new decentralise inpatient discharges system at wad level was implemented . Before the implementation of the new system, data were collected from July 2009 to December 2009 on the total number of feedback form received, number of complaint on hassle of discharge and complaint of long waiting time. After the implementation of the new system, the same data were collected from January to June 2010. The two set of data were compared to see the impact of the new discharge system. Further monitoring was done by collecting data for the first six month of 2011 and the first six month of 2012.Based on the data collected it was found that for a period of July to December 2009, 295 complaints on hassle of discharges and 46 complaints on long waiting time. For the period from January to June 2010, there was no complaint on the hassle of discharges but 38 complaints on the long waiting time. Further monitoring was done from January to June 2011 and it was found that there was no complaint on the hassle of discharges but complaints on the long waiting time had reduced to 8 cases. For the period from January to June 2012, there was no complaint about the hassle but only 6 cases on the long waiting time. Revenue of the hospital grows by 35% from year 2009 to 2012 and PBT grows by 250% from year 2009 to 2012.

Key Words: hospital discharges, patient complaints, financial growth

[1]. Donabedian A. The quality of care. How can it be assessed? JAMA. 1988;260:1743-8
[2]. Now are you satisfied? Fortune. February 1998:166.
[3]. 20Maister DH. The Psychology of Waiting Lines. Case No. 9-684-064. Boston, Mass: Harvard Business School Publishing; 1984
[4]. Berry L Leonard (2004).The Collaborative Organization: Leadership Lessons from Mayo Clinic." Organizational Dynamics, Vol.33 Issue 3, pp.228–242
[5]. Makoul G, Arnston P, Schofield T. (1995) Health promotion in primary care: physician patient
[6]. communication and decision making about prescription medication Social Science and Medicine Vol.41, pp 1241–1254
[7]. Ngatia, M. James ,An analysis of the factors affecting customer satisfaction at
[8]. National Hospital Insurance Fund, Kenya,Kenyatta University Institutional
[9]. Repository,2013
[10]. http://www.presganey.com/Documents/research/hospital/ROI%20Resources/WhitePaper Profitability.pdf?viewFile

Abstract: Despite of so many unique and natural beauties the North-eastern region of India is still place of least visited in India. Though the Government of India has been providing the financial assistance for development of tourist Infrastructure and promotion and marketing, the performances and development of the tourism in states is totally different. In this context, the present paper examines the tourism in North-eastern states of India. Major findings are the inflows of tourists are higher in Assam state and lower in Nagaland. Tourism sectors share in Gross State Domestic Product (GSDP) is high in Assam. As for the growth rate of tourists' influx is concerned, the growth rate in Arunachal Pradesh is much higher with 55 percent compared to other states. Further, the Density of Tourist Population (DTP) and The Percapita Tourist arrival (PCT) is high in Sikkim with 101.57 and 1.19 respectively and lowest in Nagaland with 1.35 and 0.01. The major constraints of North-east tourism development and uneven performance among states are insufficient funds, lack of infrastructure, transportation, lack of alternatives means of transport, Marketing, boundary issues, terror effect and permit period. Steps should be taken to wipe-out the constraints for tourism development.

Keywords: Tourism, North-east India, tourism development, Tourists' influx,

[1]. Dinesh Das, Tourism Industry in North-East Indian States: Prospects and Problems. Global Research Methodology Journal, V0l-II, 7th issue, Nov-Dec-Jan, 2013, 12-13.
[2]. Government of India, Annual Report – 2009-10. Ministry of Tourism. New Delhi, INDIA, 2010.
[3]. Government of India, Annual Report - 2010-11. Ministry of Tourism. New Delhi, INDIA, 2011.
[4]. Government of India, Annual Report - 2011-12. Ministry of Tourism. New Delhi, INDIA, 2012.
[5]. H. Coccossis, and A. Parpairis, Assessing the Interaction between Heritage, Environment and Tourism: Mykonos, In: Coccossis, H. and Nijkamp, P. (eds), stainable Tourism Development, Avebury, Hong Kong, 1995, 127-140.
[6]. Jolly Mazumdar, North East India Tourism Guide. PR Log - Global Press Release Distribution, 2009. June 10,http://www.prlog.org/10254387-north-east-india-tourism-guide.html (Accessed on 23/07/2013).
[7]. Lonely planet, Destination North-east India, pp. 11-26
[8]. http://media.lonelyplanet.com/shop/pdfs/3621Northeast_India_Travel_Guide903682.pdf (Accessed on 23/07/2013)
[9]. P.L. Pearce, The Ulysses Factor, Evaluating Visitors in Tourist Settings. Springer Verlag, New York, 1988.
[10]. Ruhee Neog, Linking with Southeast Asia: Developing Northeast India's Tourism Potential. Southeast Asia Research Programme (SEARP), Institute of Peace and Conflict Studies, IPCS Issue Brief, No. 176, October, 2011.

Abstract: In this paper Bilateral models formulizing monthly growth of US imports and exports are hired to explore the prospective of nonlinear relationships between exchange rate uncertainties and trade growth. Parametric linear and nonlinear along with semi parametric time series models are in terms of fitting and ex stake estimating. The whole impact on exchange rate differences in trade growth is found to be weak. In periods of large exchange rate differences, trade growth gain from conditioning on instability. Experiential effects maintenance the view that the relationship of interest might be nonlinear and beside, lacks similarity across countries and imports vs. exports. JEL no. C14, C22, F31, F41

Keywords: exchange rate instability; international trade; ARCH; Group of seven forecasting.

[1]. Anderton, R., and R Skudelny (2001).
[2]. Exchange Rate Volatility and Euro Area Imports. European Central Bank Working Paper Series 64.
[3]. Frankfurt/Main.Arize, A. C. (1996). Real Exchange Rate Volatility and Trade Flows: The Expe- rience of Eight European Economies. International Review of Economics and Finance 5 (2): 187-205. Arize, A. C. (1998). The Long-Run Relationship between Import Flows and Real Exchange Rate Volatility: The Experience of Eight European Economies. International Review of Economics and Finance 1 (4): 417-435. Artus, J. R. (1983).
[4]. Toward a More Orderly Exchange Rate System. Finance and Development 20 (1): 10-13. Asseery, Α., and D. A. Peel (1991).The Effects of Exchange Rate Volatility on Exports. Economics Letters 37 (2): 173-177.
[5]. 680 Review of World Economics 2003, Vol. 139 (4) Bailey, M. J., G. S. Tavlas, and M. Ulan (1986). Exchange Rate Variability and Trade Performance: Evidence for the Big Seven Industrial Countries. WeltwirtschaftlichesArchiv 122 (3): 466-477. Bailey, M. J., G. S. Tavlas, and M. Ulan (1987). The Impact of Exchange Rate Volatility on Export Growth: Some Theoretical Considerations and Empir- ical Results. Journal of Policy Modeling 9

Abstract: In higher education, students are the main customers of universities. As such, providing quality services and satisfying students' needs as well as expectations are vital for universities to succeed from the increasing competitiveness of this industry. This research investigates the levels of student satisfaction and the relationship between student satisfaction and the quality of service being provided at the International Business School, UniversitiTeknologi Malaysia Kuala Lumpur. The results of this research indicated that almost the majority of students were satisfied with the quality of services offered at this university. Also, the findings showed that, the factors of facilities, advisory services, curriculum, and financial assistance and tuition costs have positive and significant impact on student satisfaction.

Keywords: higher education, perceived service quality, student satisfaction

[1] DeShields Jr, Oscar W, Kara, Ali, & Kaynak, Erdener. (2005). Determinants of business student satisfaction and retention in higher education: applying Herzberg's two-factor theory. International Journal of Educational Management, 19(2), 128-139.

[2] Helgesen, Øyvind, & Nesset, Erik. (2007). What accounts for students' loyalty? Some field study evidence. International Journal of Educational Management, 21(2), 126-143.

[3] Huang, Hsun Tony, Binney, Wayne, & Hede, Anne-Marie. (2012). Strategic marketing of educational institutions. Paper presented at the ANZMAC 2010: Doing more with less: Proceedings of the 2010 Australian and New Zealand Marketing Academy Conference.

[4] Munteanu, Corneliu, Ceobanu, Ciprian, Bobâlca, Claudia, & Anton, Oana. (2010). An analysis of customer satisfaction in a higher education context. International Journal of Public Sector Management, 23(2), 124-140. [5] Arokiasamy, Anantha Raj A. (2012). Literature Review: Service Quality in Higher Education Institutions in Malaysia. Contemporary Business Studies. [6] Oldfield, Brenda M, & Baron, Steve. (2000). Student perceptions of service quality in a UK university business and management faculty. Quality Assurance in education, 8(2), 85-95.

[7] Kimani, Sarah Wambui, Kagira, Elias Kiarie, & Kendi, Lydia. (2011). Comparative Analysis of Business Students‟ Perceptions of Service Quality Offered in Kenyan Universities. International Journal of Business Administration, 2(1), p98.

[8] Athiyaman, Adee. (1997). Linking student satisfaction and service quality perceptions: the case of university education. European Journal of Marketing, 31(7), 528-540.

[9] Joseph, Mathew, Yakhou, Mehenna, & Stone, George. (2005). An educational institution's quest for service quality: customers‟ perspective. Quality Assurance in Education, 13(1), 66-82.

[10] Kao, Tzu-Hui. (2007). University student satisfaction: An empirical analysis.

Abstract: This study has been conducted to explore the present scenario of implementing corporate social responsibility in our garment industry by using Carroll's (1991) pyramid. Garments sector is one of the most important sectors of industries in our country. Practicing CSR in this industry is very much necessary. This paper aims to investigate that what level of CSR activities are practiced by our garment industry. This study also identifies to what extend Carroll's (1991) pyramid is understood by the corporate body of our garment industry. In this regard, we take interviews of 50 garments workers and top executives from the areas of Savar, Gazipur, Ashulia and Tongi. At the end of the study, we explore the implications of these findings and suggest actions to practice CSR properly in the Bangladesh garment industry.

Keywords: Bangladesh garment industry, Carroll's (1991) pyramid, corporate social responsibility.

[1]. A join study by ILO and BILS (2007) RMG sector in Bangladesh: Status report from workers‟ perspective, CPD (2002) Corporate responsibility practices in Bangladesh: Results from a Benchmark study, Occasional Paper Series, Paper-18, p: 12.
[2]. Bush, G. (2005) Corporate Citizenship As Part of the Business Model in J. Hancock (ed.), Investing in Corporate Social Responsibility: A Guide to Best Practice, Business Planning and the UK‟s Leading Companies (Kogan Page, London), pp. 15–26.
[3]. Belal, A. (2001) A Study of Corporate Social Disclosures in Bangladesh, Managerial Auditing Journal 15(5), 274–289.
[4]. Bjorn Claeson. (2012) Deadly Secrets. Washington DC: International Labour Rights Forum.
[5]. Carroll, A. B. (1979) A Three-Dimensional Conceptual Model of Corporate Performance, The Academy of Management Review 4(4), 497–505.
[6]. Carroll, A. B. (1991) The Pyramid Of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders, Business Horizons 34, 39–48.
[7]. Davis, K. (1973) The Case For and Against Business Assumption of Social Responsibility, Academy of Management Journal June, 312–322.
[8]. Doshi, Gaurav (2011). "Overview of Bangladesh Garment Industry" retrieved on 12 January 2007, from http://ezinearticles.com/?Overview-of-Bangladesh-Garment-Industry&id=367773 "2013 Savar building collapse" Retrieved on 13 May 2013, from http://en.wikipedia.org/wiki/2013_Savar_building_collapse. "2012 Dhaka fire" Retrieved on 13 May 2013, from http://en.wikipedia.org/wiki/2012_Dhaka_fire.
[9]. Drucker, P.F. (Autumn 1984) A new look at corporate social responsibility, The McKINSEY QUARTERLY, p:17-28.
[10]. Green Paper (2001), Promoting a European Framework for Corporate Social Responsibility, Directorate General for Employment and Social Affairs, Luxemburg, European Commission.