Version-1 (November-2015)
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Paper Type | : | Research Paper |
Title | : | Role of Social Media in the Growth of Small Scale Industries in Coastal Orissa |
Country | : | India |
Authors | : | Kumar Srinivas Rao Patnaik || B.Satyaprakash |
Abstract: Small Scale Industries (SSIs) occupy an important place in Indian economy. SSIs play a vital role in the overall growth of an economy. In comparison to the cost of investment, the employment generation capacity of SSIs is considerably high. Development of SSIs result in disposal of industries to least developed, rural and backward areas which leads to reduction of regional imbalances in growth. SSIs also help the large scale industries in off loading certain manufacturing activities on them. In fact SSIs act as auxiliary or ancillary units to their larger counterparts. This also helps large industries to concentrate more on research and development of existing as well as new products.
Keywords: Coastal Orissa, SSIs, Social Media, Coir Industry, Marine Products, Pine Perfume Industry, Horn Jewellery, Facebook, Twitter, youtube.
[1]. Coir Sector, Dept. Of Industry, Coir Board
[2]. Ecology and Traditional technology of screw pine by D. Sahu
[3]. Marine Products – Odisha HRD.
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Paper Type | : | Research Paper |
Title | : | Implicationof Branding Initiatives in engineering colleges -An empirical study |
Country | : | India |
Authors | : | Ms. UshaprabhaKamath B || Dr. Sheena |
Abstract: Many educational institutions all over the world are trying to create an image or reputation to attract students. Due to increased competition branding has become more relevant in promoting an institution's reputation. In India, as the state Karnataka is becoming an educational hub, there are an enormous number of institutes flourishing in this field, both government and private entities. In this endeavor the branding of educational institution helps in differentiating one institute from others. This research sheds light on branding initiatives by engineering colleges across Karnataka. Students are investing their precious time, while at the same time parents are investing their life savings to create a better future for their children. Therefore, selectingthe best college to secure a student's future becomes life-death decision to many.
[1]. Judson, K. M., Aurand, T. W., Gorchels, L., & Gordon, G. L. Building a university brand from within: university administrators‟ perspectives of internal branding, Services Marketing Quarterly, 30 (1), (2009), 54-68.
[2]. DesJardins, S. L.,Ahlburg, D. A. & McCall, B. P., An integrated model of application, admission, enrollment, and financial aid, The Journal of Higher Education, vol. 77, no. 3, (2006), pp. 382-429.
[3]. Hoyt, J. E. & Brown, A. B., 'Identifying college choice factors to successfully market your institution', College and University, vol. 78, no. 4, (2003), pp. 3-10.
[4]. Bick, G., Jacobson, M. C., &Abratt, R., The corporate identity management process revisited. Journal of Marketing Management, 19(7-8), (2003), 835-855.
[5]. Ivy, J., Higher education institution image: A correspondence analysis approach. International Journal of Educational Management, 15(6),(2001), 76-282.
[6]. Binsardi, A., &Ekwulugo, F., International marketing of British education: research on the students' perception and the UK market penetration. Marketing Intelligence & Planning, 21(5), (2003).318-327.
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Paper Type | : | Research Paper |
Title | : | Social Media and Social Media Marketing: A Literature Review |
Country | : | India |
Authors | : | Mohammad Furqan Khan || Dr. Anisa Jan |
Abstract: Social media and social media marketing are sometimes used interchangeably, but two indeed are different. The purpose of this research paper is to revisit the literature on both concepts and correlates them in technical terminologies. We have studied the literature available on Social media first and identified the basic functionalities of it. Then the literature available on social media marketing helped us in identifying its dimensions. In conclusion section of the research paper we have correlated the two concepts and redefined social media marketing in technical terms.
[1]. As‟ad, H. Abu- Rumman & Alhadid, Anas Y . (2014).The impact of social media marketing on Brand Equity: An Empirical study on Mobile Service Providers in Jordan ,Review of Integrative Business & Economics Research , Vol 3(1).
[2]. Babac, R. (2011). Impact of Social Media Use on Brand Equity of Magazine Brands, Unpublished Master‟s Thesis, Halmstad University, Sweden.
[3]. Berselli, S. & Burger, S. & Close, J. (2012) .Crisis Mapping Community Social Media Information During and After Large-Scale Disasters, Unpublished master thesis, Victorian Emergency Services Foundation, Victoria.
[4]. Blackshaw, P., &Nazzaro, M. (2004), _consumer-Generated (CGM) 101: Word Of Mouth In the age of the Web Fortified consumer ", Retrieved From htpp://www.nielsenbuzz Metrics.com/whitepapers.
[5]. Chi, Hsu-Hsien. 2011. "Interactive Digital Advertising VS. Virtual Brand Community: Exploratory Study of User Motivation and Social Media Marketing Responses in Taiwan."Journal of Interactive Advertising 12: 44-61.
[6]. Fischer, E. & Reuber, R. (2011). Social interaction via new social media: (How) can interactions on Twitter affect effectual thinking and behavior?, Journal of Business Venturing, (26), PP. 3-21.
[7]. Gordhamer, S. (2009), "4 ways Social media is changing Business", retrieved from http://Mashable.com /2009/09/22/Social-Media-Business/.
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Paper Type | : | Research Paper |
Title | : | Can performance measurement systems be used to measure effectiveness of the procurement function in an organization? |
Country | : | Kenya |
Authors | : | Dean Nyanza || Elegwa Mukulu || Mike Amuhaya Iravo |
Abstract: There has been mixed feelings about the importance of the procurement function in organizations. The function has been classified as a support function- not as important as production, finance or marketing. Some organizations have even considered outsourcing this function in order to cut costs. This state of affairs has been contributed by a lack of standard measures that can clearly indicate the contribution of effective procurement towards the organizational performance. This theoretical review aims at establishing a case for the use of performance measurement systems to show the contribution of effective procurement towards the achievement of an organization's objectives.
[1]. Albano, G. l. (2012).Public Governance and Territorial Development Directorate Public Governance Committee, Discussion Paper on Public Procurement Performance Measures, Paris: OECD Conference Centre.
[2]. APCC 2003
[3]. Amaratunga, D., & Baldry, D. (2000). Performance Evaluation in Facilities Management: Using the Balanced Scorecard Approach. In the proceedings of COBRA 2000 RICS (Construction and Building Research Conference). Royal Naval College, University of Greenwich, UK. Pp. 1-16
[4]. Artley,W., & Suzanne, S. (2000). Performance Based Management. London: Pitman Press.
[5]. Bailey, P., & Jessop D. (1988). Purchasing Principles and Management (8thed). Hampshire: AshforfColour Press.
[6]. Baternburg, R, & Verserndaal, J. (2008). Alignment for customer relationship management; framework and case studies. Ultrecht University.
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Paper Type | : | Research Paper |
Title | : | An assessment of the factors influencing the retention of students with disabilities studying through ODL at the Zimbabwe Open University, Bulawayo Region |
Country | : | Zimbabwe |
Authors | : | Dr Sylod Chimhenga || Dr D Ndudzo |
Abstract: This study evaluated the factors influencing the retention of students with disabilities studying through open and distance learning in Zimbabwe. The study examined the issues related to the provision of services and explored the implementation of inclusive education towards students with disabilities. Students with disabilities have participated sparingly through the open and distance education mode of delivery in Zimbabwe at the Zimbabwe Open University (ZOU). The study employed the qualitative research methodology and used the case study research design.
[1]. Amsel,R.,& Fichten,C. S. (1990). Interaction between disabled and non-disabled college students and their professors: A
Comparison. Journal of Post-secondary Education and Disability, 8(1), 125-140.
[2]. Braxton J. M. & Hirschy A. S. (2005). Theoretical developments in the study of college student departure. In Seidman A. (Ed.),
College student retention: Formula for student success (pp. 61–88).
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Paper Type | : | Research Paper |
Title | : | Quality Perspective of 'Good Distribution Practices' in Indian Pharmaceutical Industry |
Country | : | India |
Authors | : | Nirmal Kumar || Dr (Prof) Ajey Jha |
Abstract: The operation of Supply Chain of Management (SCM) is predominantly perceived from commercial facet of a business. Pharmaceutical products affect the health of the user hence it is obligatory to produce and deliver the products of predetermined quality standards. This can only be achieved by designing quality centric procedures and pursue them at each stage during distribution process. Quality is considered as the most sensitive aspect of pharmaceutical business during manufacturing as well as distribution. Quality of medicinal products is concurrent to its objective of curing the patients.
[1]. Haresh Mahendran, Karthik Narasimhan, Nakul Nagarajan and Gopinath S, Investigation of Supply Chain Risk in the Indian Pharmaceutical Industry: A Case Study. Proceeding of World Congress on Engeeniring 011 Vol 1, London. UK
[2]. S. Phanouvong, Pharm. D., Ph. D., Rapid Assessment of Medicines Quality Assurance Activities in a Pharmaceutical Supply System: a Checklist for Ensuring Product Quality ; U. S. Pharmacopeia ; Drug Quality and Information Program, January -2008
[3]. Dr S. Kopp, World Health Organization (WHO), Good Distribution Practices (GDP) for Pharmaceutical Products Document QAS/04.068/Rev.2, Geneva
[4]. Open Briefing, a London based social enterprise, June-2013
[5]. Nicholas J. Bonny and Rafael Lander, PwC Health Industries, Pharmaceuticals and Life Sciences sector : What We Learned From Global CEOs, Pharma & Life Sciences Insights From PwC‟s Global CEO, Survey, http://www.pharmpro.com, 2015
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Paper Type | : | Research Paper |
Title | : | Organizational Behaviour Research: A Critical Analysis |
Country | : | India |
Authors | : | Dr. Soumya Mishra |
Abstract: The paper examines the current trend in OB research. It looks into the different dynamics in public and private sector, it analyses the transformational change in Indian organizations. It also reflects the future directions inresearch focus.
Key Words: Organizational Behavior, Management, Public and Private Sector, Transformational Change, Directions.
[1]. Bandopadhyay, S. (1998). Leadership. Indian Management, 4, 23-26.
[2]. Beehr, T.A. & Bhgat, R.S. (1995). Human Stress and Cognition in Organizations: An Integrated Perspective. New Delhi: Wiley.
[3]. Dash, M. & Mishra, P.K. (2006). Dynamics of Information Technology and Human Resource in Industrial and Financial Organizations, Unpublished Doctoral Thesis in Business Management, Utkal University, India.
[4]. Hofstede, G. (1980). Culture's Consequences: International differences in work related values. Beverly Hill, CA: Sage.
[5]. Jain,S. (1991). Quality of Work Life. Delhi: Deep & Deep.
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Paper Type | : | Research Paper |
Title | : | Accessibility of Digital Banking on Customer Satisfaction: National bank of Kenya. |
Country | : | Kenya |
Authors | : | Kevin Ogonji Muluka || Prof. Harriet Kidombo || Wycliffe Munyolo || Evans Biraori Oteki |
Abstract: Banks have been forced to deleverage and identify alternative sources of value as a result of increased regulations and competitive challenges. This has led to the introduction of digital banking where technology is mostly embraced while carrying transactions. However, customers are still waiting for this new banking experience, touted as a revolutionary transformation that will bring many new features, including anytime and anywhere banking, ultra-fast response times, and omnipresent advisors.
[1]. CBK. (2011). Quarterly Report on Development in the Kenyan Banking Sector for the period ended 30th June 2011, retrieved on 11th Dec 2014 Available at: www.centrabank.go.ke/downloads. [2]. Central Bank of Kenya. (2008). Bank Supervision Report. Nairobi: Central Bank of Kenya. [3]. Cross. N. (2014).What's Your Definition of 'Digital' in Banking?.The Financial Brand. Available at: https: thefinancialbrand.com/defining-digital-in-banking-next bank-face book Accessed on 07/12/2014. [4]. DeLaCastro, S, Ashwin K, Swarraj K. &Makarand, P. (2014).Digital banking: Enhancing Customer satisfaction; Generating Long-Term Loyalty. Cognizant. [5]. Kumar, V. M. (2014). Retail banking: Delivering a Meaningful Digital Customer. Experience. Available at: www.cognizant.com/InsightsWhitepapers/Retail-Banking-Delivering-a-Meaningful-Digital-Customer-Experience-codex1036.[Accessed on 26/11/2014]
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Paper Type | : | Research Paper |
Title | : | The Consequences of Implementing the Indigenisation and Economic Empowerment Policy Framework on the Banking Sector in Zimbabwe |
Country | : | Zimbabwe |
Authors | : | Amos Tendai Munzara |
Abstract: The paper discusses the consequences of implementing the indigenisation laws in their current form on the banking sector in Zimbabwe. The law requires that firms operating in the country which are owned by non-indigenous Zimbabweans and with asset values exceeding US$500 000 cede 51% shareholding to indigenous black Zimbabweans. The paper concludes that the benefits of indigenising foreign banks are far outweighed by possible negative consequences. These consequences include loss of confidence in the banking system, loss of lines of credit, loss of access to latest technologies, and as well as limited exposure to international best practices.
[1]. Brownbridge, M. (2012) "The impact of Public policy on the banking system in Nigeria".
[2]. Gono, G. (2013). "The consequences of implementing the current indigenisation framework on the banking sector". (Part 1). Reserve Bank of Zimbabwe. May 2013.
[3]. Gono, G. (2013). "The consequences of implementing the current indigenisation framework on the banking sector". (Part 2). Reserve Bank of Zimbabwe. May 2013.
[4]. Makina, D. (2009). "Recovery of the Financial Sector and Building Financial Inclusiveness". UNDP Comprehensive Economic Recovery in Zimbabwe Working Paper Series.
[5]. McCoy, P.A. (2007) The Moral Hazard Implications of Deposit insurance: Theory and Evidence.
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Paper Type | : | Research Paper |
Title | : | Impact of Training on Employee Performance (Banking Sector Karachi) |
Country | : | Pakistan |
Authors | : | Rida Athar || Faiza Maqbool Shah |
Abstract: The purpose of this research is to determine factors that impact training in banks of Karachi and how they affect employee performance. The study observe that how training needs establish, how effective the training methods of banks and their influence of employee performance. Literature review revealed that training is one of the key element that help employees to gain knowledge and confer motivation ad satisfaction. Training enhance skills and abilities of employees. Through training employee learn teamwork and integrity.
[1]. Abbas, z. (2014). Identification of factors and their impact on employees' training and organizational performance in Pakistan. Kasbit journal of management & social science, 7(1), 93-109. [2]. Mumanthi, c. (2014). Effect of training on the performance of national police service. Strategic journal of business & change management,
[3]. Kum, f. d., & Cowden, r. the impact of training and development on employee performance: a case study of Escon consulting.
[4]. Mahmood, a. impact of training on commitment, retention and performance.
[5]. Ghorbani, a., Fard, m. g., & Buinzahra, i. (2015). The impact of training on employee performance and customer financial and non-financial performance of banks (case study: Tejarat bank). Aula Orientalis (issn: 0212-5730), 1, 105-118.
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Paper Type | : | Research Paper |
Title | : | Analysis of Factors Affecting the Customer's Satisfaction with reference to ATM Services in Dhaka City |
Country | : | Bangladesh |
Authors | : | Mohammed Shakhawat Hossain || Aminul Haque Russel || Lakkhan Chandra Robidas |
Abstract: This is an age of technology. Now, all types of organizations are adopting the modern technology for providing efficient services to the customers. This study is an attempt to find out the significant factors that affecting the customer‟s satisfaction in ATM (Automated Teller Machine) service in Dhaka city. The results of reliability test, factor analysis, and regression analysis focuses that cost of services of ATM, ATM network, security in transactions of ATM, location of ATM Centers, and maximum withdrawal limit per day are the most vital factors in customers satisfaction of ATM services. Finally it is evident from the study; overall 62% of the customers are satisfied by using ATM services in Dhaka city. Keywords: ATM, Customer satisfaction, Efficient service, Modern technology.
[1] Lewis, B.R., Orledge, J., & Mitchell, V, Service quality: students‟ assessment of banks and societies, International Journal of Bank Marketing, 12(4), 1994, 3-12.
[2] Surjadjaja, H., Ghosh, S., & Antony, J, Determining and assessing the determinants of e-service operations, Managing Service Quality, 13(1), 2003, 39-53.
[3] Tong, Y.K, A study of e-recruitment technology adoption in Malaysia, Industrial Management & Data Systems, 109(2), 2009, 281-300.
[4] Wu, J.H., & Wang, Y.M, Measuring ERP success: the key-users‟ viewpoint of the ERP to produce a viable IS in the organization, Computers in Human Behavior, 23(3), 2007, 1582-96.
[5] Kumbhar, M. V, Factors Affecting on Customers‟ Satisfaction: An Empirical Investigation of ATM Service. Sri Krishna International Research & Educational Consortium, 2(3), 2011, 144-156.
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Paper Type | : | Research Paper |
Title | : | Budget Allocation System of Regional Government Authority (Case Study at Selayar Regency) |
Country | : | Indonesia |
Authors | : | BasriRizak |
Abstract: One important aspect of governance and development is a financial management system as a realization of the budget policy, which providing the spirit of efficiency and effectiveness of budget, transparency and public accountability, sense of justice, as well as the achievement optimally. However, the budget allocation has not demonstrated a healthy balance between the central and local government budget, so it causing vertical gap that greatly affect to the performance of the overall development. Along with regional autonomy, the spirit of decentralization, democratization, transparency and accountability that characterizes governance implementation process, particularly in the process of management policy of regional budget allocation, should be a common concern in the management of the budget allocation in Selayar Regency by considering the principle of fairness toward the priority programs and the fulfillment of a wider public participation
[1]. BadanPusatStatistik (berbagaipublikasi). Tab el Input-Output Indonesia, Jakarta.
[2]. Musgrave, Richard A &Peggi Musgrave. 1989. Public Finance in Theory and Practice. New York, McGraw Hill, 5lh edition.
[3]. Sullivan, A. 2000.Urban Economics, Boston:Irwin McGraw-Hill.
[4]. Undang-undangNomor 22 tahun 1999 tentangPemerintahan Daerah, Lembaran Negara Republik Indonesia Tahun 1999 Nomor 60, Jakarta.
[5]. Undang-undangNomor 25 tahun 1999 tentangPerimbanganKeuanganAntaraPemerintahPusatdan Daerah, Lembaran Negara Republik Indonesia Tahun 1999 Nomor 72, Jakarta.
[6]. United Nations. 1999. Handbook of Input-Output Table Compilation and Analysis. Studies in Methods Series F, No. 74, New York.
[7]. Wildavsky, Aaron. 1961. "Political Implications of Budgetary Reform." Public Administration Review, 21 (Autumn): 183-190.
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Paper Type | : | Research Paper |
Title | : | Influence of Compensation and Reward on Performance of Employees at Nakuru County Government |
Country | : | Kenya |
Authors | : | Sheila Wambui Njoroge || Josephat Kwasira |
Abstract: Human Resource Development is concerned with the provision of learning, development and training opportunities in order to improve individual, team and organizational performance. The objective of the study was influence of compensation and reward on performance of employees at Nakuru county government A survey was carried out within the 11 sub-counties in Nakuru County Government with the study adapting a descriptive research design. Stratified random sampling technique was employed on a target population of 6,400 respondents from the same geographical area of study. Simple random sampling was used to select the respondents that formed a sample size of 98 respondents.
[1]. Qureshi, T. M., Marwat, Z. A., & Ramay, M. I. (2010). Impact of Human Resource Management (HRM) Practices on Employees Performance A Case of Pakistan Telecom Sector. MA Jinnah University, Department of Business Administration and Social Sciences, Islamabad.
[2]. Ali, Q., & Jadoon, M. Z. I. (2012). Towards an Indigenous Perspective on HRM: A Study of Textile Industry of Pakistan. Journal of Management & Organizational Studies, 1(2): 1-10.
[3]. Huselid, M. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of management journal, 38(3), 635-672.
[4]. O‟Donnell, Motowidlo, S. J. (2003). Job Performance. In I. B. Weiner, W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of Psychology, Vol.12, Industrial and Organizational Psychology (pp. 39–53). Hoboken, New Jersey: John Wiley & Sons, Inc.
[5]. Noe, R. A. (2002). Employee training and development. (2nd ed.), New York: McGraw-Hill Irwin.
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Paper Type | : | Research Paper |
Title | : | An Analysis of Factors That Contribute To Low Student Success and Retention in Odl Institutions |
Country | : | India |
Authors | : | T Zinyama || Dr D Ndudzo |
Abstract: This study aimed at analysing the factors that contribute to low student success and retention in open and distance learning (ODL) institutions. The Zimbabwe Open University (ZOU), Mashonaland East Regional Centre was purposively selected for the study which adopted the case study design in order to provide a detailed empirical investigation of the problem of retention rates in ZOU. The study employed the qualitative research methodology. Data were gathered through focus group discussions, questionnaires and in-depth interviews to enable data triangulation. The target population was 650 students who all took part in the survey. These were drawn from all the four faculties of the University at the Mashonaland East Regional Centre. The study revealed that student enrolment statistics at the ZOU - Mashonaland East Regional Centre experienced the worst decline (40%) in 2009 between the first and second semester due to socio-economic and political challenges prevailing in the country.
[1]. Al-alack B (2006). "The Impact of Marketing Actions on Relationship Quality" in Higher Education in Jordan in Journal of Marketing in Education. 26(2): 126-149
[2]. Al-alack B (2009)."Measuring and Evaluating Business Students Satisfaction Perceptions on Public and Private Universities" in Journal of Marketing .3(2): 33-51
[3]. Axelson, S.L. (2007). "The Use of Value of Students Support Services: A survey of Undergraduate Students in Online Classes" in Journal for Open Learning. 4(8): 112-204
[4]. Belawati, T. and Zuairi, A. (2007)."The Practice of Quality Assurance Systems in Open and Distance Learning: A case Study at Universities Terbuka Indonesia" in International Journal Review of research in Open and Distance Learning. 8(1): 123-222
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Paper Type | : | Research Paper |
Title | : | Some Aspects of Financial Management Affecting Cost of Operations of Microfinance Institutions in Nakuru Town, Kenya |
Country | : | Kenya |
Authors | : | Stephen Karanja Mathu |
Abstract: MFIs play a fundamental role in the Kenyan economy in that they enhance financial deepening by enabling millions of Kenyans to access financial services particularly credit. MFIs in Kenya have been facing many challenges. Despite many successful MFIs containing credit risks within desired levels, they still face greater challenges in the increased volatility of their portfolio. This study sought to analyze the financial factors affecting the operations of MFIs in Nakuru town, Kenya. The target population constituted 127 MFIs' employees. A sample of 57 respondents was drawn from the target population using stratified random sampling method. A self-administered structured questionnaire was used to collect primary data from the sampled respondents.
1] Amyx, C. (2005). Small business challenges – The perception problem: Size doesn't matter. Washington Business Journal, 2(1), 2-4.
[2] Hallberg, K. (2002). A Market Oriented Strategy for Small and Medium Entreprises. International finance corporation discussion paper 40.
[3] Kothari, C. (2004). Research Methodology: Methods and Techniques. New Delhi, India: New Age International Publishers.
[4] Lazear, E.P. (2005). Entrepreneurship. Journal for Labour Economics, 23(4), 649-80.
[5] Lokhande, M.A. (2011). Financial inclusion: Options for micro, small and medium enterprises. Synergy, 9(2), 39-50.
[6] McNamara, C. (2012). All about financial management in business. Accessed February 3, 2015 from managementhelp.org:http://managementhelp.org/businessfinance/index.html.