IOSR-JBM   Volume-18 ~ Issue-12 ~ December-2016

Abstract: The recent Geo- Political conflicts are not only destroying nations but also making it hard for organizations to cope with the dynamic averse situation. Global political crisis is directly impacting on globally operated Multinational Companies (MNCs) and their Human Resources. The uncertainty of political crisis itself pushes the HR department of any company off the cliff. In countries with high political uncertainty, HR departments are required to be extra cautious while recruiting and managing one of the most expensive resources of the company, the manpower...........

Keywords: Human Resource Management, Multinational Company, Terrorism, Global Political Crisis, Legal-Political Systems

[1]. Noe, R., Hollenbeck, J., Gerhart, B. and Wright, P., (2012), Human Resource Management: Gaining a Competitive Advantage, 10th ed. Australia: McGrawHill Irwin.
[2]. Ensher, E. A., Nielson, T. R. and Grant-Vallone, E., (2002), Tales from the Hiring Line: Effects of the Internet and Technology on HR Processes, Organizational Dynamics, 31 (3), 224 – 244.
[3]. Ramirez, Jcobo; Madero, Sergio and Muniz, Carlos (2014), the impact of 'narco-terrorism' on HRM, The Journal of Center for Business and Development Studies.
[4]. Bloom, N., and Reenen, J.V. (2011), 'Chapter 19: Human Resource Management and Productivity', Handbook of labor economics, 4, part B, 1697-1767.
[5]. Tayeb, M., (2005), International Human Resource Management: A Multinational Company Perspective, Oxford: Oxford University Press.

Abstract: Marketing co-operatives being the farmers' own organization are interested in agricultural development by maintaining a steady price level through their activities in the agricultural market. Co-operative marketing societies are established for the purpose of collectively marketing the product of the members. They arrange for the sale of the produce brought by the members. The scope of the study is limited to the co-operative marketing societies dealing with agricultural products. In order to evaluate agricultural marketing operations performed by co-operative marketing societies in Kerala, certain variables like marketing of agricultural input, agricultural output procurement and reasons for sale of agricultural produce to marketing society were selected. In addition to these, satisfaction of members was studied by using the variables namely price settlement, measurement, storage facility, working hours and society management.

[1]. Divakar Jha ,1997 "A Perspective on Co-operative Marketing" Vikas Publishing House Pvt Ltd –New Delhi-110014.
[2]. Dr. Baidyanath Misra, 1997. "Co-operative Movement in India" A.P.H.Publishing Corporation.
[3]. GS.Kamat, 1974 "Marketing the Co-operative Way" Harshad Prakashan, Poona.
[4]. Vasant Desai, 1976 "Agricultural Development A Case Study" - Bombay Popular Prakashan.
[5]. R.Karunakaran, 2010 "Socio-economic impacts of co-operative movement in rural areas" – Abhijeeth Publications- Delhi-110094.
[6]. Philip Thomas, January 1990 "Institutional Development in Co-operative Marketing: A Glimpse of MARKETFED" Indian Co-operative Review, PP.321-333..

Abstract: The tough competition in the global and national markets and new trends in consumerism resulted in an increase in the volume of advertisements. Sometimes advertisers are successful in achieving their intended objectives with a particular advertisement and sometimes they are not .These factors contributed a lot towards the decision making problems of advertising agencies with regard to the selection of appropriate advertising strategies and tactics. The tough competition and large volume of advertising make the consumers confused and this even created doubts in the minds of consumers about the genuineness and reliability of manufacturers and products.............

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Abstract: Establishing an engaged workforce has been the focus of growing interest as research in positive organisational phenomena has expanded. This research delineates principal factors of Theory of Constraints (TOC) in the service oriented industry; specially, the banking sector of Bangladesh whereas, employee engagement acts as a key indicator in attaining organizational objectives both in the long-run and short-run. It was identified that though in the TOC, major concentration aims at putting substantial throughput to the constraints, but minimizing the operating expenses played equal key role to pass over the corporate poison............

Keywords: Banking sector, employee, engagement, organizational objectives, Theory of Constraints.

[1]. G. Mark, R. Chris, S. Emma and T. Caherine 2008. Employee engagement in context interim report to the CIPD, Introduction, Key themes arising from research so far, Issued: 2008 Reference: 4678 © Chartered Institute of Personnel and Development 2008.
[2]. M. Solomon & S.M. Sandhya 2010. International Journal of Business and Management, Vol.5, No. 12, December 2010 Employee Engagement: The Key to Improving Performance.
[3]. C.D.M. Julian, M. R.A. Maria, S. S.A. Paulo and M. Ch. F. Raquel (2013) Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors involved in its adoption– Literature Review.
[4]. M. O. Samuel and K. J. Maureen 2014. Journal of Human Resources Management and Labor Studies, June 2014, Vol. 2, No. 2, pp.187-200, Determinants of Employee Engagement in the Banking Industry in Kenya; Case of Cooperative Bank.

Abstract: This study sought to examine the Critical Success Factors for the implementation of Lean Six Sigma in commercial banks in Kenya. All commercial banks agreed on the following as the main Critical Success Factors in the implementation of Lean Six Sigma; Effective Communication, Understanding tools and techniques within Lean Six Sigma, Effective use of Technology, Top down management commitment and participation, linking Lean Six Sigma to customers, Leadership and Environment that encourages the constant improvement of product and services

Keywords: Lean Six Sigma

[1]. Aboelmaged, M.G., (2010).Six Sigma Quality: a structured review and implications for future research. International Journal of Quality &Reliability Management, Vol. 27 No. 3, 2010 pp. 268-317
[2]. Achanga,P., Shehab,E. Roy,R and Nelder,G.,(2006). Critical success factors for Lean implementation within SMEs. Journal of Manufacturing Technology Management, Vol. 17 No. 4, 2006, pp. 460-471.
[3]. Adam, R.M. & Hazlett, S, A., (2010). An absorptive capacity interpretation of Six Sigma Journal of Manufacturing Technology Management, Vol. 21 No. 5, 2010, pp. 624-645.
[4]. Aldlaigan, A.H, & Buttle, F.A (2002). SYSTRA-SQ: A New Measure of Bank Service quality, international journal of service industry management, vol. 13 No. 4 pp.362-381.
[5]. Antony,J. & Desai, D.A.,(2009). Assessing the status of Six Sigma implementation in the Indian industry Results from an exploratory empirical study, Management Research News Vol. 32 No. 5, 2009, pp. 413-423.

Abstract: The objectives of this study were to find out the extent to which Lean Six Sigma is implemented within commercial banks in Kenya. The respondents were made up of managers from these commercial banks in the Kenyan banking industry. The study adopted exploratory research. Primary data was collected using questionnaires and analyzed using descriptive statistics and factor analysis. The study found that the following application of tools and techniques of Lean and Six Sigma were used to a large extent; Voice of the Customers (VOC), Cause and effect analysis, Total Quality Management (TQM), Cross -functional work teams, Continuous Improvement (Kaizen), –Define- Measure- Analyze-Improve and Control (DMAIC) ,Total Preventive Maintenance and Plan, Do, Check, Act (PDCA). The study also found that two main ways through which the banks knew about Lean Six Sigma were through professional publications and through top management.

Key Words: Lean Six Sigma

[1]. Aboelmaged, M.G., (2010).Six Sigma Quality: a structured review and implications for future research. International Journal of Quality &Reliability Management, Vol. 27 No. 3, 2010 pp. 268-317
[2]. Achanga,P., Shehab,E. Roy,R and Nelder,G.,(2006). Critical success factors for Lean implementation within SMEs. Journal of Manufacturing Technology Management, Vol. 17 No. 4, 2006, pp. 460-471.
[3]. Adam, R.M. & Hazlett, S, A., (2010). An absorptive capacity interpretation of Six Sigma Journal of Manufacturing Technology Management, Vol. 21 No. 5, 2010, pp. 624-645.
[4]. Aldlaigan, A.H, & Buttle, F.A (2002). SYSTRA-SQ: A New Measure of Bank Service quality, international journal of service industry management, vol. 13 No. 4 pp.362-381.
[5]. Antony,J. & Desai, D.A.,(2009). Assessing the status of Six Sigma implementation in the Indian industry Results from an exploratory empirical study, Management Research News Vol. 32 No. 5, 2009, pp. 413-423.

Abstract: The aim of this paper is to shed light on the challenge associated with electronic medical records (EMR) and investigate the most potential solutions to mitigate the problem associated with it. It discusses the issue of reading voluminous EMR's, the causes of this problem and the impact on healthcare provider operations and their services quality; particularly physicians' performance. The current positive and negative contribution of EMR systems will be highlighted and discussed..........

Keywords: Electronic medical records, EMR, health care, service quality, voluminous records.

[1]. Boonstra, A. & Broekhuis, M., 2010. Barriers to the acceptance of electronic medical records by physicians from systematic review
to taxonomy and interventions. BMC Health Services Research.
[2]. Kapoor, S., 2014. ELECTRONIC HEALTH RECORDS: CRITIQUE AND SOLUTIONS. Master Thesis. University of Pittsburgh.
[3]. Meyer, D.H., 2010. Electronic Medical Records—A Perspective: How Long Does It Take to Read a 243-page EMR? Journal of
American Physicians and Surgeons, 15(3).
[4]. Craig, D. & Farrell, G., 2010. DESIGNING A PHYSICIAN-FRIENDLY INTERFACE FOR AN ELECTRONIC MEDICAL RECORD
SYSTEM. BIOSTEC.
[5]. Han, H. & Lopp, L., 2013. Writing and reading in the electronic health record: an entirely new world. [Online]

Abstract: Advertisements are an important communicative tool in the current competitive world and thus are hugely utilized by big companies to inform, persuade and remind customers of their products and services in order to attract and develop a larger customer base. Thus this research was conducted to capture the roles played by promotional efforts via company's website and Telegram social medium in Dadras Atash Tochal Company to attract customers. This research was based on survey method and questionnaire instrument in compliance with the steps of Dagmar model............

Keywords: Effectiveness, Website and Telegram social medium, Dagmar four-step model

[1]. Peratkanis, A, and Eliot, A (2004). Age of advertisement. Translated by Seyyed Emami, K and Jamali, M.S. 2nd Ed. Sorush Publications.
[2]. Javadi Nia, Erfanian, M, Abedini, M and Bijari, B. (2012). The effects of using social media
[3]. Hamidi Zadeg, M.R ( 2012). Explaining and assessing the efficiency process of televised advertisements on attracting clients to Saderat Bank. No Avari Publications.
[4]. Rousta, A, Venoos. D. Ebrahimi, E ( 2011). Management and marketing. SAMT Publications. Tehran. 15th Edition.
[5]. Roustaei, A. The assessment of the efficiency of Zarrin Ghazal industrial Company via AIDA model. M.A. thesis. University of Shahid Beheshti. Winter 2010

Abstract: Now a day's most of the depositor, Muslim or Non-Muslim both are interested in the Islamic bank. The rationales of the study for this report are analyzed financial performance of both types of banks, find out differences between deposit management process of these two banks, and investment policy which these two types of banks are following and what is the main objective & achievement of these two banks and overall financial health of these two types of banks as they operate their banking business based on two different principles. The study would focus on the area of financial analysis, performance analysis of private conventional and Islamic banks in Bangladesh. This paper covers profitability analysis, operational efficiency analysis, soundness of management and contribution to society. Each of the above areas would be critically analyzed. For the bindings of security, all the data could not be enclosed in this paper.

Keywords: Conventional, Depositors, Islamic, NCB, Performance

[1]. Saikal, A. (2011). The Afghanistan Conflict and Australia's Role. Melbourne Univ. Publishing.

[2]. Kouser, R., & Saba, I. (2012). Gauging the financial performance of banking sector using CAMEL model: comparison of conventional, mixed and pure Islamic banks in Pakistan. International Research Journal of Finance and Economics, 82, 67-88.

[3]. Nimalathasan, B. (2008). A Comparative Study of Financial Performance of Banking Sector in Bangladesh. An Application of CAMELS Rating System. Universitatii Bucuresti. Analele. Seria Stiinte Economice si Administrative, 2, 133.

[4]. Siddique, S. H., & Islam, A. F. M. M. (2001). The banking sector in Bangladesh: its contribution and performance. Journal of Business Research, 3(1), 1-10.

[5]. Hunt-Ahmed, K. (2013). Contemporary Islamic Finance: Innovations, Applications, and Best Practices. John Wiley & Sons

Abstract: In this study, Karabük and Sheffield, where iron and steel industry was established and developed, were analyzed. Iron and steel sector played a major role in the urbanization of these two cities. Dating back its settlement history to 13th century, Sheffield where cutting equipment and knife workmanship were developed and Karabük which was a railway station with 13 houses in 1935 became heavy industry centers and as they grew fast, they became famous in the world. In this study, the findings acquired by researching the urbanization and environment related problems in the cities of Karabük and Sheffield which are significant centers of iron and steel industry, are analyzed comparatively.........

Keywords: Environment, Iron-Steel, Karabük, Sheffield, Urbanization

[1]. TSI (Turkish Statistical Institute) (2012) Population of cities according to years, http://rapor.tuik.gov.tr/reports/, Access Date: 31.07.2014.
[2]. BETTERTON, Rosemary., BLANCHARD, Simon. Made In Sheffield, Towards a Cultural Plan for Sheffield in the 1990's, Sheffiled Hallam University Print Unit, Aralık 1992.
[3]. BINFIELD, Clyde – CHILDS, Richard, HARPER Roger. The History of the City of Sheffield 1843-1993 Volume II, Sheffield Academic Press, Sheffield-England, 1993.
[4]. FINDIKOĞLU, Z. Fahri. Kuruluşunun 25. Yılında Karabük (1937-1962), FakültelerMatbaası, İstanbul, 1962.
[5]. HAWSON, H. Keeble. Sheffield The Growth of a City 1893-1926, J.W Northend LTD Sheffield, 1968.

Abstract: Balanced scorecard (BSC) was first coined by Kaplan and Norton in 1992 and has gained wider acceptance globally and resulting itself in numerous iterations over the last 20 years. It seems to be one of the most influential concepts in the field of performance management and measurement. The key problem that Kaplan and Norton identified in the business of the day was that many companies tended to manage their businesses based solely on financial measures. While that may have worked well in the past, the pace of business in today's world requires more comprehensive measures. Though financial measures are necessary, they can only report what has happened in the past.........

Keywords: Balanced Scorecard, Strategy, Performance

[1]. Kaplan R.S. and Norton, D.P. (1992). "The Balanced Scorecard – Measures that Drives Performance," Harvard Business Review,
January-February, 71- 79 ( The best of HBR – July- August, 2005)
[2]. Kaplan R.S. and Norton, D.P. (1996a). The Balanced Scorecard – Translating Strategy into Action, Boston ; Harvard Business
School Press
[3]. Kaplan R.S. and Norton, D.P. (2006), "How to Implement a new Strategy Without Disturbing Your Organization", Harvard
Business Review, March 100 – 109
[4]. http://www.excitant.co.uk/resources/white-papers/the-fourth-generation-balanced-scorecard-approach
[5]. http://www.callcentrehelper.com/a-beginners-guide-to-balanced-scorecards-10282.htm

Abstract: Service organizations rely on mainly employees to meet the needs of customers in order to generate revenue. The effectiveness of such organizations in delivering quality service can be improved by diagnosing organizational culture. The aim of this study is to expand the base of knowledge by testing theeffects of task culture on service delivery among the employees of Water and Sanitation Company limited in Eldoret (ELDOWAS). The study adopted descriptive research approach to explore the effect of task culture on service delivery. In this study, primary data was collected through questionnaires from employees. Census inquiry method was adopted where all the 225 employees were involved in data collection...........

Keywords: Task culture, Service delivery

[1] Ashkanasy, N. M., Broadfoot, L. E., & Falkus, S. (2000). Questionnaire measures of organizational culture. In N. M. Ashkanasy, C. Wilderom, P. M., & B. (. Schneider,The Handbook of Organizational Culture and Climate (pp. pp. 131-145). Thousand Oaks.
[2] Aswathappa, K. (2003). Organizational Behaviour. Bangalore: Publishing House.
[3] Cooke, R. A., & Lafferty, J. C. (1987). Organizational Culture Inventory. Human Synergistics International: . MI, USA.: Plymouth.
[4] Cooke, R. A., & Szumal, J. L. (2000). Using the Organizational Culture Inventory to Understand the Operating Cultures of Organizations. In C. W. N. M. Ashkanasy, & M. B. Peterson,The Handbook of Organizational Culture and Climate.
[5] Harmse, L. (2001). .The influence of organisational culture on job satisfaction and organizational commitment. . Unpublished thesis for bachelor of commerce, port Elizabeth: university of port Elizabeth.

Abstract: Purpose: The purpose of this paper is to comprehensively study the developing concept of Green Hotels and customers perception of green hotels. The paper reviews the concept of green hotels and identifies different variables related with green services and practices at selected hotels in India to identify customer's perception. Design/methodology/approach: Authors have done descriptive research while analyzing the data gathered through secondary and primary sources and discussed their viewpoints...........

Keywords: Green Hotels, Customers Perception, Reduce, Reuse, Recycle. Paper type: Case study and viewpoint

[1] Munier, N. (2005). Introduction to Sustanability: Road by a Better Future.Springer.
[2] World Commission on Environment and Development.(1987).Our Common Future. Retrived from: http://www.un-documents. net/ocf-02.htm#I
[3] Esty, Daniel C. and P.J. Simmons, P. J. (2011). The Green to Gold Business Playbook: How to Implement Sustainability Practices for Bottom-Line Results in Every Business Function. Wiley.
[4] Jonker, J. and M. de Witte (2006). The Challenge of Organising and Implementing Corporate Social Responsibility, Hampshire: Palgrave.
[5] Sharma, Anupama and Kukreja, Savitri. (2013). Hospitality Industry: a Key Revenue Generator to Indian Economy as a Part of Tourism Industry. International Journal Of Scientific Research, 2(3): 246 249. Available at http://www.worldwidejournals.com /ijsr/file.php?val=March_2013_ 1362548275_0b2f2_76.pdf