IOSR-JBM   Volume-18 ~ Issue-12 ~ December-2016

Abstract: The purpose of this study was to analyze the effect of emotional intelligence on employee performance in private sector a case of Kinyara sugar limited in Uganda. A stratified random sampling was used to sample 208 respondents who represented the total population of KSL with 95% confidence level and 5% margin of error. In regards to the effect of self-awareness on employee performance, the findings concluded that improved self-awareness of employees leads to improved employee's performance..........

Keywords:Emotional intelligent, employee performance, private sector in Uganda, self- awareness and social awareness and relationship management

[1]. Abraham, C., Meyrav, Y-H., & Jacob, W. (2009). The relationship between emotional intelligence and psychological wellbeing.
Journal of Managerial Psychology, Vol. 24 No. 1, PP. 68.
[2]. Achua, C. F. & Lussier, R. N. (2013). Effective leadership. 5th Ed. Toronto, CA: Cengage Learning.
[3]. Agnes, K. Y. L., Christine, T. E. & Darryn, M. (2013). Adoption of Customer Relationship Management in the Service Sector and
Its Impact on Performance. Journal of Relationship Marketing, 12:4, PP 301-330.
[4]. Baloch, B, Q., Saleem, M., Zaman, G. & Fida, A. (2014). The Impact of Emotional Intelligence on Employees' Performance.
Journal of Managerial Sciences Volume VIII Number 2, Pp. 200-226.
[5]. Boyatzis, R. E. (2007). International change theory from a complexity perspective. Journal of management development, Vol. 25
No. 7, PP. 607-23.

Abstract: This study examines the teachers' organizational commitment levels in select Government Colleges of Chandigarh. The purpose of this study was to examine the organizational commitment levels among male and female teachers in Government Colleges. The organization commitment of teachers with respect to their qualification was also assessed. Only the perceptions of teachers on their commitment were examined. The "Organizational Commitment Questionnaire" by Allen and Meyer (1990) was used to gather data. Commitment scores were highest for normative commitment. No significant difference was observed between male and female teachers for their commitment levels. Also the commitment levels of teachers did not vary according to their qualification levels and years of service.

Keywords: Organizational commitment, teacher, Government Colleges

[1]. Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization, Journal of Occupational Psychology, 63, 1-18.
[2]. Balay, R. (2000). Organizational Commitment of managers and teachers, Nobel Publications, Ankara.
[3]. Bogler, R., & Somech, A. (2004). Influence of teacher empowerment on teachers' organizational commitment, professional commitment and organizational citizenship behavior in schools. Teaching and Teacher Education, 20, 277-289.
[4]. Dee, J. R., Henkin, A. B., & Singleton, C. A. (2006). Organizational commitment of teachers in urban schools: Examining the effects of team structures. Urban Education, 41(6), 603-627.
[5]. Demir, H. (2013). Physical education teachers organizational commitment. Educational Research and Reviews, 8(5), 164-170..

Abstract: Dholaikhal and Jinjira of Bangladesh once became iconic sites of Light Engineering Sector that had beaconed hopes of industrial revolution in the country. Bangladesh has maintained an envious annual GDP growth rate above six percent over the last two decades. Sustained growth of the economy needs development of manufacturing industry supported by strong Light Engineering sector. The institutions that contribute to the business ecosystem of the light engineering sector influence its performance. This study attempts to assess the preparedness of institutions to overcome challenges and capture opportunities of the sector. The institutions have been studied by case method. Findings show that the major institutions having diverse focus lack vision, resources and understanding of the requirement of the sector. An institution dedicated to the development of light engineering sector needs to be established to unleash potentials.............

Keywords: Light Engineering Sector, Bangladesh, institutions, business ecosystem

[1]. K.M. Uddin, Bangladesh's Light Engineering Industry, baseline, profile, performance and plans for upgrading ( Dhaka: SME Foundation , 2009).
[2]. LEPBPC. http://www.bpc.org.bd/lepbpc_current_sector_profile.php
[3]. M.E. Porter, Competitive Advantage (New York: Free Press, 1985).
[4]. S.M. Jahan, Market Development and SME Competitiveness: Do Government Policies Address SME Challenges? Journal of Business Administration, Vol. 34 No 1&2, 2008.
[5]. K. S. E. Rabbani, Economic Policy Paper on Light Engineering and Electronics Firm in Bangladesh, (Dhaka, DCCI, 2005)

Abstract: To have more benefits from the ISO 9000 quality system, organizations take into consideration that design and implementation of an organization's quality management system is influenced by its strategy, size and structure, its organizational environment, changes in the environment, and risks related to the environment Literature indicates that organizations often lack flexibility designing and implementing quality management systems and demonstrate low use of employees skills and knowledge. The paper analyzes different patterns of implementing quality management systems in different organizations and examines performance outcomes related to it............

Keywords: quality management systems, ISO standards, quality management, knowledge managem.

[1]. Abrahamson, E., Rosenkopf, L., 1990. When do bandwagon diffusion roll? How far do they go? And when do they roll backwards?
[2]. ASQ, 2013a. Glossary: Q. American Society for Quality. Available at:
[3]. ASQ, 2013b. ASQ History. American Society for Quality. Available at:
[4]. ASQ, 2013e, Bio Philip Crosby. American Society for Quality. Available at:
[5]. ASQ, 2013d. Bio Walter Deming. American Society for Quality. Available at

Abstract: With a large population base and untapped market, insurance industry is having big opportunity in India for the domestic as well as foreign investors. Huge untapped population and low market penetration are the two main challenges of the Indian insurance industry. Selling insurance is an important, but challenging work. Marketing of life insurance product is critical and complex for various reasons that include time span, periodicity and potentiality of claims and higher brand switching costs affecting the buying behaviour. In the present scenario, insurance companies are facing problem of transiting from a perceived selling activity to a structured strategic marketing activity. The task of the insurance agent is to convert a suspect into prospect and prospect into LIC customers. The agents have faced various problems in their profession. This paper presents the problems faced by LIC agents while marketing insurance products.

Keywords: Liberalisation, Promotion, Place, Product, Price

[1] Tam, Jackie L.M.and Wong,Y.H.(2001)."Interactive selling a dynamic frame work for services", Journal of Services Marketing, 15(5):379-396.
[2] Slattery,T.(1989)."Special report: Nichols:we've forgotten the customer, "National underwriter,48(November),11.
[3] Nik Kamariah,Nik Mat(1995),"Determinants of sales performance in insurance industry: A cross-cultural comparison between the U.K and Malaysia',Ph.D thesis, The University of Aston in Birmingham.
[4] Crosby,L.A.Evans,K.R.&Cowls,D.(1990),:Relationship quality in services selling: an interpersonal influence perspectives", The Journal of Risk and Insurance,22(3):68-81.
[5] Oakes, Guy (1990b),"The American life insurance salesman: A secular theodicy", International Journal of politics culture and society, 4:95.112.http://dx.doi.org (10.10007/BF01384772

Abstract: Labour turnover intention of operational level employees has been of serious concern to managers in the face of ever increasing high rate of employee turnover in the apparel industry in Sri Lanka today. The objective of this study was to examine the effect of job related factors on Turnover intention of the operational level employees in the apparel industry.This study is quantitative in nature. The population of the study covers operational level employees in a leading apparel factory in Sri Lanka taking to consideration of 80 numbers as sample size..............

Keywords: Turnover Intention, Determinants of turnover intention, Apparel industry, Job related factors, Operational level employees

[1] Brown, S., Garino, G., & Martin, C. (2009). Firm performance and labour turnover: Evidence from the 2004 workplace employee relations survey.Economic Modelling, 26(3), 689-695.

[2] Chiboiwa, M. W., Samuel, M. O., &Chipunza, C. (2010). An examination of employee retention strategy in a private organisation in Zimbabwe. African journal of business management, 4(10), 2103.

[3] Erasmus, B. J., Grobler, A., & Van Niekerk, M. (2015). Employee retention in a higher education institution: an organisational development perspective.Progressio: South African Journal for Open and Distance Learning Practice,37(2), 33-63.

[4] Hamermesh, D. S., &Pfann, G. A. (1996). Adjustment costs in factor demand. Journal of Economic Literature, 34(3), 1264-1292.

[5] Hennig-Thurau, T. (2004). Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention. International Journal of Service Industry Management, 15(5), 460-478.

Abstract: Internet has changed the way information gets delivered to investors. It has a tremendous impact on the way in which the investors can act on the information for the process of making their investments. The paper focuses on the empirical investigation of the casual relationship between technology readiness and internet based investment services among the investors. The two major variables considered for the study are the technology readiness and internet based investment services. The technology readiness scale developed by Charles Colby and Parasuraman (2014) was adopted in the present study. The technology readiness of the investors is operationalized................

Keywords: Technology Readiness, Internet Based Investment Services, Structural Equation Modelling, Investors, Model Fitness

[1] Bollen, K. A. (1989). Structural Equations with Latent Variables (pp. 179-225). John Wiley & Sons.
[2] DeVon, H. A., Block, M. E., Moyle-Wright, P., Ernst, D. M., Hayden, S. J., Lazzara, D. J. et al. (2007). A psychometric Toolbox for testing Validity and Reliability. Journal of Nursing scholarship, 39 (2), 155-164. [3] Field, A. (2005). Discovering Statistics Using SPSS, 3rd ed, SAGE.
[4] Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate data analysis (Vol. 6). Upper Saddle River, NJ: Pearson Prentice Hall
[5] Haladyna, T. (1999). Developing and Validating multiple-choice test items. New Jersey: Lawrence Erlbaum

Abstract: The purpose of this study is to contribute to the understanding of how BSC is developed and applied in evaluating the performance banks in several dimensions. Using the concepts of Kaplan and Norton, and the data made available from the banks that were studied, a BSC was derived to measure the performance of the banks from 2010-2012. The analysis assisted the cause-effect relationships between the non-financial and the financial dimensions of the BSC.Both banks showed high performances in their financial perspectives as compared to the other individual perspectives of customers, internal business process, and learning and growth which is an indication of their reliance on that perspective..............

Keywords: Performance measurement system, Balance scorecard, banking industry, Ghana

[1] Sunita Panicker and Vinita Seshadri. "Devising a Balance Scorecard to determine Standard Chartered Bank‟s Performance: A Case Study" International Journal of Research and Development, 2013, Vol. 2, No.2, pp.35-42.
[2] Khawla H. Kalaf. "Designing a Balance Scorecard to measure Bank‟s Performance: A Case Study" International Journal of Business Administration, 2012, Vol. 3, No. 4
[3] Namazi, M., & Abhari, H. "An investigation of the balanced- scorecard's applications for performance measurement of the firms accepted in the Tehran securities exchange market", Journal of Applied Sciences Research, 2010, Vol. 6 No. 8, pp. 943-955.
[4] Singh, M., & Kumar, S. Balanced Scorecard Implementations Global and Indian Experiences, Indian Studies Management Journal, 2007, (11), 21-39.
[5] Chen, H., Duh, R.-R. & Lin, J.C.-C. The Determinants of Implementation Stages of Balanced Scorecard, International Journal of Management and Decision Making, 2006, 7, 4, p. 1

Abstract: Electric cars must deal with concerns like battery range or range anxiety, infrastructures, maintenance and spare parts. Also, any new technology, has a very low market share at it initial stage, it is important to study important factors influencing potential consumers of a new technology [1]. In other hand, with rising attention in saving our earth, and possibility of soaring gas and oil prices in next decades, numerous companies have produced electric and hybrid cars. These aspects have also attracted people to have intention of using electric cars. In countries having high contribution of renewable energies in electricity production, electric cars have direct effect on healthier environment [1]..............

Keywords: Electric Vehicles; Green Purchase; Green Technologies; Technology Acceptance Model.

[1]. Rogers, E. M. (2003). Diffusion of Innovations Theory. New York: Free Press, 5th ed.
[2]. Beliveau, M. (2012). Hybrid Cars IQP A Study on Hybrid Cars : Environmental Effects and Consumer Habits, 1–88
[3]. Elliott, A. C. and Wright, I. C. 1999, Customer-needs information in the new product development process: an empirical study, Proceedings of International Conference on Engineering Design, ICED99, Munich, 3 August, 1559–1564.
[4]. Bilotkach, V., & Mills, M. (2012), Simple Economics of Electric Vehicle Adoption. Procedia - Social and Behavioral Sciences.54, 979–988.
[5]. Miao, R., Xu, F., Zhang, K., & Jiang, Z. (2016). Development of a multi-scale model for customer perceived value of electric vehicles, 7543(March).

Abstract: Talent management is a business strategy that organizations believe will enable them to retain their top talented employees and improve organization's performance. It is the process of effectively hiring the right talent, preparing them to take up top positions in future, assessing and managing their performance and also preventing them to leave the organization. The performance of every organization depends on the performance of their employees. If the employees have unique competencies which the competitors cannot replicate, the organization automatically gains a competitive edge over its competitors. So, for managing this unique human capital, the organizations..............

Keywords: Talent management, Competencies, Organizational performance.

[1]. Ahmadi, P. (2012). Talent Management and Succession Planning. Interdisciplinary Journal of Contemporary Research in Business, 4, 213-224.
[2]. Anupam Rani, U. J. (2012). A Study of Talent Management as a Strategic Tool for the Organization in Selected Indian IT Companies. European Journal of Business and Management, 4, 20-28.
[3]. Bhatnagar, J. (2007). Talent management strategy of employee engagement in Indian ITES employees: key to retention. Employee Relations, 29, 640-663.
[4]. Chandrakanta Sahoo, V. P. (2010). Talent Management: Issues and Strategies. IOSR Journal of Business and Management , 29-34.
[5]. Chris Ashton, L. M. (2005). Managing talent for competitive advantage: Taking a systemic approach to talent management. Strategic HR Review, 4 (5), 28 - 31.

Abstract: This article describes some summaries of Tata Motors Corporation; it includes an historical background, company's profile, corporate strategy, marketing philosophy and a few relevant operations. Moreover, a time-series ARIMA statistical model (parameter' estimate: p-value<0.1) based on information from 2006 till 2016 is proposed to predict the annual international corporate revenue; this model predicts the international revenue as a "percentage "of its total corporate revenue; where the international revenue represents the profit outside India.

Keywords: Tata Motors Co, revenue, corporate strategy, marketing philosophy, ARIMA model

[1]. DuToit, S.H.C., Steyn, A.G.W., and Stumpf, R.H. (1986). Graphical Exploratory Data Analysis. Springer-Verlag, Berlin.
[2]. Forbes (2016). Tata Motors India: Business is heading in a positive direction. http://www.forbes.com/sites/greatspeculations /2016/09/01/tata-motors-india-business-is-heading-in-a-positive-direction/#2bad2c5e7d66
[3]. Lee, Boon L. (2013). 'Productivity, Technical and Efficiency Change in Singapore's Services Sector, 2005 to 2008'. Applied Economics 45.15.
[4]. Maclean, Dinah. (1996) 'Productivity Growth in the Commercial Service Sector'; Bank of Canada Review. 3.18.
[5]. Mood, A. M., Graybill, F.A. and Boes, D. C. (1974). Introduction to the theory of statistics. McGraw-Hill. Third Edition

Abstract: Increasing complexity of organizations compels public administrators to fulfill multiple demands from outside and within the organization. Ethical dilemmas happen when they try to balance those demands, therefore making ethical decisions become very difficult. The aim of this study is to examine the role of code of ethics and conducts for public service in influencing public administrator's ethical decision making in ethical dilemma situations. It is a comparative study where codes of ethics and conducts for public service in Tanzania and South Africa are described as the model codes of conducts for the basis of the discussion. The paper employed secondary data method in gathering relevant information needed..............

Keywords: Code of ethics and Conducts, Public service, Ethical decision Making, Ethical dilemma, Tanzania, South Africa

[1]. Argento, D., et al. (2016). "Competing logics in the expansion of public service corporations." Utilities Policy.
[2]. \Bew, P. (2015). "The Committee on Standards in Public Life: Twenty Years of the Nolan Principles 1995–2015." The Political Quarterly 86(3): 411-418.
[3]. Bhattarai, P. C. and J. Maharjan (2016). Ethical Decision Making among Women Education Leaders: A Case of Nepal. Racially and Ethnically Diverse Women Leading Education: A Worldview, Emerald Group Publishing Limited: 219-233.
[4]. Commission, P. S. (1997). Explanatory manual on the code of conduct for the public service, Pretoria: Public Service Commission.
[5]. Cooper, T. L. (2012). The responsible administrator: An approach to ethics for the administrative role, John Wiley & Sons

Abstract: Employee welfare is a term including various services, benefits and facilities offered to employees by the employers. Employees have always been central to organizations, and their strategic importance is growing in today's knowledge based industries. Welfare amenities hold a great significance in the Banking Industry. The aim of the study is to gain an insight into the current welfare amenities, practices & its impact on the employee's satisfaction level in select nationalized banks of Pune. This paper predominantly aimed to study the extent of employee welfare measures & their awareness level.

Keywords: Welfare amenities, Knowledge, Strategic, Organization

[1] G. Devika Gohil, "Study on staff development and employee welfare practices and their effect on productivity in five college libraries in charusat university Gujarat", "Research expo international multidisciplinary research journal", ISSN : 2250 – 1630, June 2012; 2(2):193-195.
[2] Dr. Anitha R., "A study on job satisfaction of paper mill employees with special reference to udumalpet and palani taluk", Journal of management & science", ISSN: 2249 – 1260, September2011; 1(1): 37-47.
[3] Arun B. Meharajan, Sabarirajan A., "A study on the various welfare measures and their impact on QWL provided by the textile mills with reference to salem district, tamil nadu, India", Asian Journal of Management Research ISSN: 2229-3795, " June 2010; 1 (1): 15-24.
[4] Balaji C., "Employee Welfare and Rewards on Job Satisfaction & Productivity – A Pragmatic Approach", "International Journal of Scientific Research", ISSN No: 2277-8179, January 2013;2(1): 20-21.

Abstract: Human resource is considered as the nucleus of all development processes of the economy. HRM has been known from ages but deteriorating social conditions, increased competition and rapid technological advancement has now necessitated its rediscovery. This single endless re-source if utilized properly can do wonders in converting a start-up firm to a fully grown-up firm. By acquiring coherent human resource, enhancing their skills, stimulating them for high performance and assuring their continuous commitment and loyalty towards an organization, the organizational objectives can be best attained. The study reveals that by employing indigenous HR personnel or setting up HR department and practicing good HR activities from the very be-ginning stage of any start-up will lead to its survival and sustainability in long run.

[1] Dewhurst, M. (2012). How multinationals can attract the talent they need.
[2] Khatibi, A. P., Saleki, R., Seyed, Z., & Manafi, M. (2012). 'The effect of HR Practices on Perceived Employee Performance: A
study of Iranian Hospitals.
[3] Mittar, S., & K. Mathew, S. (2014). HR factors influencing employee performance in GMF in Delhi-NCR.
[4] Journal of Business and Economics , 249-259.
[5] Mittar, S., Saini, S., & Aggarwal, A. (2014). Human Resource Management Practices for Employee Retention in Apparel Export
Houses in Delhi NCR. Scottish Journal of Arts, Social Sciences and Scientific Studies , 3-22.

Abstract: Credit management is very crucial and important to the success and growth of banking business in Nigeria and also in diaspora due to the fact that loan process is an integral and complicated segment in banking business. The major causes of serious problems in banks are related to low credit standards for borrowers and counterpart, poor management and lack of attention to changes in economic or other circumstances that can lead to deterioration in the credit standing of banks counter parties. The study examined the effect of credit risk management on banks performance in Nigeria over a period of 14 years (2000 – 2013). Non-probability method in the form of judgmental sampling technique was adopted in selecting fourteen banks quoted on the Nigeria stock Exchange.............

Key Words: Credit Risk Management, Return on Asset, Return on Equity

[1]. Kargi, H. S. (2011). Credit Risk and the Performance of Nigerian Banks. Ahmadu Bello University, Zaria.
[2]. Ahmed, N. H. & Ariff, M. (2007). Multi-Country Study of Bank Credit Determinants. International Journal of Banking and Finance, 5(1): 200-208.
[3]. Kolapo, T. F., Ayeni, R. K. & Oke. M. O. (2012). Credit Risk and Commercial Banks' Performance in Nigeria: A Panel Model Approach. Australian Journal of Business & Management Research, 2(2): 31-38.
[4]. Afriyie, H. O. & Akotey, J. O. (2010). Credit Risk Management and Profitability of Selected Rural Banks in Ghana. Unpublished Research Project.
[5]. Ogboi, C. & Unuafe, O. K. (2013). Impact of Credit Risk Management and Capital Adequacy on the Financial Performance of Commercial Banks in Nigeria. Journal of Emerging Issues in Economics, Finance & Banking (JEIEFB), 2(3): 703-717.

Abstract: Questionnaires were applied to the subjects via the face-to-face interview method. The universe of the research is composed of teachers working in Public Primary Schools affiliated to The Ministry of National Education operating in the Central Anatolia Region. 508 questionnaires were delivered to the teachers in this universe and 442 questionnaires were collected. The return rate of the questionnaire is 87%. 32 of the questionnaires were eliminated for various reasons and a total of 410 questionnaires were analyzed. After analyzing the significance and validity of the hypotheses, we have looked at the regression coefficients R which show the relationship between independent variables and dependent variables and R2 which show the change............

Key Words: Leader - Member Interaction, Occupational Performance, Cynicism, Teachers, Mediation Effect

[1]. Abe, I. I.,& Mason, R. B. (2016). The role of individual interpersonal relationships on work performance in the South African retail sector. Problems and Perspectives in Management, 14(2), 192-200.
[2]. Abraham, R. (2000). Organizational Cynicism: Bases and Consequences: Generic, Social, and General. Psychology Monographs, 126(3), 269-292.

[3]. Aly, N. A. E. M., Ghanem, M., & El-Shanawany, S. (2016). Organizational Cynicism and Its Consequences on Nurses and Quality of Care in Critical Care and Toxicology Units. Journal of Education and Practice, 7(8), 85-96.

[4]. Andersson, L. M.,& Bateman, T. S. (1997). Cynicism in the workplace: Some causes and effects. Journal of Organizational behavior, 18, 449-469.

[5]. Arabaci, I. B. (2010). The effects of depersonalization and organizational cynicism levels on the job satisfaction of educational inspectors. African Journal of Business Management, 4(13), 2802-2811.