IOSR-JBM   Volume-18 ~ Issue-5 ~ May-2016

Abstract: This research aims to analyze the effects of customer value, mall atmosphere and advertising toward customer loyalty mediated by customer satisfaction as the intervening variable at malls in Bekasi City, Indonesia. The population in the research are customers who have an experience of purchasing products or services in malls at Bekasi.............

Keywords: Customer value, mall atmosphere, advertising, customer satisfaction, customer loyalty

[1]. Ahmad. (2012), Attractiveness Factors Influencing Shoppers Satisfaction, Loyalty, and Word of Mouth: An Empirical Investigation of Saudi Arabia Shopping Mall. International Journal of Business Administration, Vol 3. No 6. pp 101-112.
[2]. Arnould, E. J, Price, L. L and Tierney, P. (1998), Communicative staging of the wilderness service escape. The Service Industries Journal, Vol 18. No.3. pp 90-115.
[3]. Assael, Henry, (1992), Customer Behaviour and Marketing, Fourth Edition, PWS-Ken Publishing Company Boston –USA.
[4]. Babin, B. J. and Attaway, J. S. (2000), Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research, Vol 49. No 2. pp 91-99.
[5]. Badan Pusat Statisik (2015). Bekasi Indonesia

Abstract: To fulfill the need of safe food for school children, the government assistance is needed to empower Micro and Small Enterprises (MSEs) in producing safe Street Food for Schools Children (PJAS). The aim of this study is to design the Purposeful Activity Model (PAM) of MSEs empowerment and also to develop some alternatives of strategic initiatives and its priorities so that it can guarantee the PJAS safety effectively and efficiently..........

Keywords: Food Safety, Model, MSEs, PJAS

[1] L Fielding, L. Ellis, D. Clayton, A. Peters, An evaluation of process specific information resources, aimed at hazard analysis, in small and medium enterprises in food manufacturing, Food Control, 22, 2011, 1171-1177.
[2] B Ball, A. Wilcock, and M. Aung, Factors influencing workers to follow food safety management systems inmeat plants in Ontario, Canada. International Journal of Environmental Health Research, 19 (3), 2009, 201–218.
[3] C Yapp and R. Fairman, Factors affecting food safety compliance within small and medium-sized enterprises: implications for regulatory and enforcement strategies. Food Control, 17, 2006, 42-51.
[4] M Dora, M. Kumar, D. Van Goubergen, A. Molnar, X. Gellynck, Food quality management system: reviewing assessment strategies and a feasibility study for European food small and medium-sized enterprises, Food Control, Vol. 31, 2013, 607-616.
[5] A. Safari A, Machfud, Eriyatno dan HK. Daryanto, Upaya peningkatan kesehatan anak melalui penerapan model keamanan pangan. Jurnal Kesehatan Masyarakat Nasional, 10 (4), 2016.

Abstract: The United Arab Emirates has a large banking sector. More than 75 banks including domestic and foreign banks are operatingin the United Arab Emirates. They have a huge network of branch and all branches are connected to head office of the Bank. The involvement of leaders plays an important role in quality management operations of these banks. The nature of the operations will determine that how to implement the quality management techniques........

Keywords: Quality Management, Branch Banking Operations

[1]. Naeem, H, Saif. M. (2008) Operational management in commercial branch banking: Developing and proposing an updated theoretical quality management perspective, European Journal of Science. Vol 2, No. 3 pp 77-84
[2]. Deming, H. and Dipl. S. (2008)Expanded Deming Model: An analysis of quality management, European Journal of Science.Vol 2, No. 3 pp 31-39
[3]. Severovic, H. and Dipl, Sostaric.(Article 2009) Causes and Consequences: How to improving quality management. Asian General Science. Vol 2, No. 3 pp 19-26
[4]. Estudos E., Fernando A. F. Ronald W. Spahr,P. Santos, Paulo M. M. Rodrigues. Working Papers,(2010) A multiple criteria framework to evaluate, Bank branch potential attractiveness.
[5]. Fernando A. F and Ferreira and Sérgio P and Santos and Paulo M. M and Rodrigues and Ronald W. Spahr.Working papers,(2011) Evaluating retail banking quality service and convenience with MCDA techniques, a case study at the bank branch level.

Abstract: E-commercehas become a popular method of transacting all over the world. In particular, business-to-consumer online shopping, a form of e-commerce, has grown remarkably.While online shoppers receive advantages such as broader product lines, comparison of vendor offerings, and immediate access to customer reviews of products and services.E-commerce is intensely competitive because price transparancy and the presence of rival business a few mouse clicks away only, thereby making customer loyalty.......

Keywords: Service marketing mix, satisfaction, loyalty

[1]. Anderson, R. E., & Swaminathan, S. (2011). Customer satisfaction and loyalty in e-markets: A PLS path modelling approach. Journal of Marketing Theory and Practice, 19(2), 221 - 234
[2]. Bihari, S. C. (2012). CRM is all about bringing people, processes & technology together - a case study of banking sector in India. Romanian Journal of Marketing, Jan-Mar 2012(1), 50 - 56.
[3]. Chia-Hui, Y., & Hsi-Peng, L. (2008). Effects of e-service quality on loyalty intention an empirical study in online auction. Managing Service Quality, 18(2), 127 - 146.
[4]. Chong, H., Cates, D., & Rauniar, R. (2010). Validity of Delone and Mclean's E-Commerce Model in B2C Student Loan Industry. Journal of International Technology and Information Management, 19(1), 75-III.
[5]. Gera, R. (2013). Evaluating the relationship of online service quality dimensions with satisfaction, value, and behavioral outcome. African Journal of Business Management, 7(10), 754 - 761.

Abstract: Service quality is animportantantecedentof consumers' satisfaction. Service quality isconveyedconsistentlycanhelp companiesachievebetter performanceand can improvecustomer satisfaction, also canbuildlong-term relationshipswith customers. This studyaims to determine the role ofthe service quality to customer satisfaction, as well asto determine thequality indicatorsof servicethat allows a customerto feelsatisfiedand dissatisfied. The result showed that consumers areverysatisfied with the qualityof service renderedforconsumersconducting transactionswith the company.........

Keywords: Satisfaction, Importance, Service Quality, Performance, IPA

[1] Asubonteng, P., McCleaty, K.J. & Swan, J.E. SERVQUAL Revisited: A Critical Review Of Service Quality. Journal of Service Marketing, 10(6), 1996.62-81.

[2] Blose, J., Tankersley, W., Flynn, L. Managing service quality using data envelopment analysis, The Quality Management Journal, 12 (2). 2005.

[3] Cronin, J.J. & Taylor, S.A. Measuring Service Quality: A Re-Examination And Extension. Journal of Marketing, 6 (7), 1992.55-68. [4] Chen, Y. C. & S. Lin. Applying Importance-Performance Analysis for Improving Internal Marketing of Hospital Management in Taiwan. International Business Research, 6 (4), 2013.45-54.

[5] Carman, J.M. Consumer Perceptions of Service Quality: An Assessment of The SERVQUAL Dimensions. Journal of Retailing, 66 (1). 1990. 33-45

Abstract: The purpose of this study is to determine the following points: (1) the effect of adversity quotient on entrepreneurial attitude; (2) the effect of entrepreneurial self-efficacy on entrepreneurial attitude; (3) the effect of adversity quotient on entrepreneurial intention; (4) the effect of entrepreneurial self-efficacy on entrepreneurial intention; (5) the effect of entrepreneurial attitude on entrepreneurial intention; (6) the effect of adversity quotient on entrepreneurial intention through entrepreneurial attitude; and (7) the effect of entrepreneurial self-efficacy on entrepreneurial intention through entrepreneurial attitude..........

Keywords: Adversity Quotient, Entrepreneurial Self-Efficacy, Entrepreneurial attitude, Entrepreneurial Intention, Vocational Majoring in Business and Management

[1]. Ali, A., Topping, K.J., & Tariq, R.H, Entrepreneurial Attitudes among Potential Entrepreneurs. Pak. J. Commer. Social and Science, 5(1): 2011, 12-46.
[2]. Ajzen, I., & Fishbein, M, Attitude-behaviour relations: A theoretical analysis and review of empirical research. Psychological Bulletin, 84: 1977, 888-918.
[3]. Anderson, A. & Jack, S, Role Typologies for Enterprising Education: The Professional Artisan?. Journal of Small Business and Enterprise Development, 15(2): 2008, 259-73.
[4]. Armitage, C. J., & Conner, M, Efficacy of the Theory of Planned Behavior: A Meta-analytic Review. British Journal of Social Psychology, 40: 2001, 471-499.
[5]. Athayde, R, Measuring Enterprise Potential in Young People. Entrepreneurship Theory & Practice, 33(2): 2009, 481-500.

Abstract: The nature of leadership is the effect of the relationship between people. Frequently the leaders and those who are able to control people to take action directed towards achieving the goals and objectives of the specific thoughts. While many books and countless scientific researches investigate personal characteristics, traits, and skills of leaders had been written, it has done little to understand and transfer the ways in which an individual might go for the cultivation of these virtues; which is often said to include charisma and empathy........

Keywords: Leadership, Daily Practices, Connection, Attention, Tension, Stress

[1]. Arbinger Institute. (2000). Leadership and self-deception: Getting out of the box(1st ed.). San Francisco, CA: Berrett-Koehler.
[2]. Atwater, L., Dionne, S., Avolio, B., Camobreco, J., & Lau, A. (1999). A longitudinal study of the leadership development process: Individual differences predicting leader effectiveness. Human Relations, 52(12), 1543-1562.
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[4]. Barlow, D. H., & Hayes, S. C. (1979). Alternating treatments design: One strategy for comparing the effects of two treatments in a single subject. Journal of Applied Behavior Analysis, 12(2), 199-210
[5]. Freud Goleman, D. (2006). Emotional intelligence(10th ed.). New York, NY: Bantam Books.

Abstract: Soap is an integral part of our daily routine and available in different forms. Soap can be classified in to hard and soft soap having two major components oil/fat and alkaline solutions. It is believed that first soap produced in Babylon in 2800BC. A survey by Euro Monitor (2000) showed that soaps and detergents together covers around 12.4 % and 2.6 to 5 % of consumer expenditure on household goods for developed and developed countries respectively.........

[1]. Katiyar, A., &Katiyar, N. (2014). An Empirical Study Of Indian Consumer Buying Behavior Of Fmcg Products (With Special Reference Of Bathing Soap). International Journal of Management and Commerce Innovations, 2(1), 211-217.
[2]. http://marketingpractice.blogspot.in/2008/07/moti-soap-rip.html
[3]. https://www.youtube.com/watch?v=BfHMhkMybRc
[4]. https://i1.ytimg.com/vi/LyLP03OOBzs/hqdefault.jpg
[5]. http://photos1.blogger.com/blogger/6403/1156/1600/motiluxurybathsoap.jpg

Abstract: The thrust of this article is confined to the role of independent directors in the scheme of corporate governance and more particularly, the provisions contained in the recently passed Companies Act, 2013 (the new Act). In a way it can be said that the Companies Act, 1956, was perhaps the first enactment responsible for introducing some form of corporate governance for all types of companies........

[1]. www.icai.org
[2]. www.icsi.edu
[3]. Companies Act, 2013 ,Kalayani Publisher
[4]. Corporate and Allied Laws, CA BhandariMunish, CA Final
[5]. ICAI-Study Material, Ca Final

Abstract: The purpose of this research was to determine the factors influencing the implementation of universal primary education in Mvita and Changamwe sub counties, Mombasa. The study adopted a descriptive research design, the study targeted 36 schools as respondents for the study and 34 questionnaires were returned which indicates a 73.22% response rate.....

Keywords: Implementation, Universal primary education (UPE), Free primary education (FPE)

[1]. Achoka, K. et al (2007). Access to Basic Education in Kenya: Inherent Concerns. Journal of Educational Research and Review 2 (10), 275-284.
[2]. Akyeampong, K. et al (2007). Access to Basic Education in Ghana, the Evidence and the Issues: Country Analytic Report. University of Sussex: Centre for International Education.
[3]. Anderson, L. (2004). Increasing Teacher Effectiveness. (2nd Ed). Paris: International Institute for Educational Planning.Cheruto, K. & Kyalo, W. (2010). Management Challenges Facing Implementation of Free Primary Education in Kenya: A case of Keiyo District. Journal of Education Administration and Policy Studies 2(5), 71-76.
[4]. Chimombo, J. (2005). Quantity Versus Quality in Education: Case Studies from Malawi. Journal for international Review of Education 51(2), 155-172.
[5]. Clemens, A., Charles J., and Todd, J. (2004). The Trouble with the MDGs: Confronting Expectations of Aid and Development Success. Working Paper 40, 2004, p.2. Washington DC: Centre for Global Development.

Abstract: Amidst double barrel reforms of the insurance sector by government of Nigeria, the sector still suffers dwindling customer patronage and poor image. This paper is an assessment of the "Effects of the Strategies for Customer Satisfaction on the Performance of Selected Insurance Firms in Enugu Metropolis". The objectives of the study were to determine the strategies mostly adopted by insurance firms in Nigeria for customer satisfaction, to assess how each of the strategies adopted contributes to the performance of the insurance industry in Nigeria.....

Keywords: Customer Satisfaction, Insurance, Performance, Insurance Firms, Premium.

[1] Aaker, D. A (1995), Strategic Marketing Management, New York: John Wiley.
[2] Abolaji, A. (2009), Marketing of Financial Services, Central Bank of Nigeria Press, Lagos: Nigeria.
[3] Akintayo, L. A (2004), Introduction to General Insurance Underwriting, Lagos: CSS Press.
[4] Ahluwalia, R.H., Rao, U., and Brunkrant, R.E. (2009). Towards Understanding the Value of a Loyal Customer: An Information-processing Perspective, Cambridge, MA: Marketing Science Institute, Report No. 99-116.
[5] Anderson, E.W., and Mittal, V. (2010). Strengthening the Satisfaction–Profit Chain. Journal of Service Research, 3(1): 107–120

Abstract: Working Capital Management is an excellent tool that is used by a lot of companies to improve their earnings. This concept is used to manage the arrangement of its short term asset and short term liabilities The present study is to test the impact of working capital management on market return of chemical sector in Pakistan. The chemical companies listed in the Karachi Stock Exchange (KSE) of Pakistan, were studied for a period of 14 years from 1998 to 2011......

Keywords: Working Capital Management, Tobin's Q, Chemical Sector, Pakistan.

[1] Horne, V & John, C. (2001).Fundamentals of Financial Management.Pearson Education Asia, 11thedition, 210.
[2] Weston, J. Fred & Eugene, F. Brigham, (1975). Managerial Finance, Dryden Press, Illinois, p. 510.
[3] Korankye, T. (2013).Empirical Analysis of Working Capital Management and its Impact on the Profitability of Listed Manufacturing Firms in Ghana.Research Journal of Finance and Accounting,ISSN 2222-1697 (Paper) ISSN 2222-2847.Vol.4, No.1, 2013.
[4] Alvanassb, S.M.&Dauoudi,E. (2013).Relationship between Working Capital Management and Profitability of Listed Companies in Tehran Stock Exchange.Business Management Dynamics, Vol.2, No.7, Jan 2013, pp.01-08.

Abstract: Having being enacted as an act of Parliament in 2003, the Constituency Development Fund has seen success and challenges in the implementation of its projects.Poor administration, application and disbursement of funds means resource wastage hence project failure.The aim of this study was to establish the determinants of effective implementation of Constituency Development funds, with specific objective,to establish the processes used in the formulation and implementation of CDF projects......

Keywords: Project failure, Project formulation, Project Implementation, Project Planning, Project success, Wastage.

[1] Bolles, D. (2002). Building Project Management Centre of Excellence. U.S.A.: University Press of America.
[2] Burke, R. (2003), Project Management: Planning and Control Techniques. Chichester: John Wiley & Sons.
[3] Cleland, D. (2004). Field Guide to Project Management (2nded.). USA: John Wiley.
[4] Harold, K.(2004). Advanced project management: Best practices on implementation. USA :willy & sons.
[5] Institute of Economic Affairs. (2008) Constituency Strategic Planning Manual.

Abstract: In This Globalized Economic, Social And Technological Environment Where Organizations Can Be Successful Only If They Have Materials, Methods, Machinery , And Human Resources. The Managers Should Empower And Enable Employees To Accomplish Their Work In Meaningful Ways. Empowerment Has Been Described As A Means To Enable Employees To Make Strategic Decisions Where Individuals Take.....

Keywords: Managers, Empowerment Methods, Guerilla Tactics

[1]. Anderson, J.C, Rungtusanatham, M, & Schroeder, R. (1994). A Theory Of Quality Management Underlying The Deming Management Method. Academy Of Management Journal, 19(3), 472-509.
[2]. Ashness, D., &. Lashley, C. (1995). Empowering Service Workers At Harvester Restaurants. Personnel Review. 24(8), Pp. 17-32.
[3]. Babin B.J., Boles J.S. (1996). The Effects Of Perceived Coworker Involvement And Supervisor Support On Service Provider Role Stress, Performance, And Job Satisfaction. Journal Of Retailing. 72(1): 57-75.
[4]. Bennett R. (1999). Corporate Strategy. Financial Times/Pitman Publishing: London, 114. Bernstein A.J. (1992).Why Empowerment Programs Often Fail. Executive Excellence, July, 9(7):5.
[5]. Blitzer, R.J., Petersen, C., And Rogers, L. (1993). How To Build Self-Esteem, Training And Development, February, Vol. 47 No. 2, Pp. 58-60.

Abstract: Organizations Are Environment Serving And Environment Dependent. The Environment In Which Organizations Operate Is Constantly Changing With Different Factors Influencing The Organizations. A Chartered University Refers To A University That Has Received Accreditation Though Public Acceptance And Confirmation Evidenced By Award Of A Charter, Which Meets And Continues To Meet The Standards Of Academic Excellence Set By The Commission......

Keywords: Chartered Universities, Higher Education Institutes, Statutory-Regulation, Strategic Growth Of Chartered Universities.

[1]. Submission By The Higher Education Quality Committee To The CHE HEIAAF Task Team (Approved By HEQC Board, (Mar 07)
[2]. Ansoff, H.I., & Mcdonnell, E.J. (1990). Implanting Strategic Management. New York: Prentice-Hall.
[3]. THE TRANSFORMATION OF HIGHER EDUCATION IN KENYA: CHALLENGES AND OPPORTUNITIES By Prof. Kabiru Kinyanjui 9 July, 2007.
[4]. Millett, J.D. (1985) Governance Of Higher Education, In Torsten Husen & T. Neville Postlethwaite (Eds) The International Encyclopedia Of Education. Oxford: Pergamon Press.
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Abstract: The purpose of this study was to describe the strategy of ecotourism development in order to compete with conventional travel and improve the welfare of society, through: (1) analyzed internal factors and external factors that exist in the mangrove forest conservation ecotourism BeejayBakau Resort; (2) analyzed the position of Forest Conservation and Ecotourism Mangrove Resort BeejayBakau with the SWOT analysis; (3) analyzedstrategy selection ecotourism development of Mangrove conservation.....

Keywords: Ecotourism, SWOT analysis, QSPM (Quantitative Strategy Planning Matrix)

[1] Isyanto, Agus Y., Herdiansyah, D., Antara. 2006. Relations Socioeconomic Factors Public Interest Forest areas Conservation Efforts Mangrove Forest Areas MajingklakCiamis District.(On line). Accessed On March 16, 2016
[2] Saifullah and NuddinHarahap. Mangrove Tourism Development Strategy 2013. In the "Block Bedul" Alas Purwo National Park in Banyuwangi regency, East Java. Indonesian Journal of Tourism and Development Studies. E-ISSN: 2338-1647 Vol.1, No.2. Brawijaya University, Malang.
[3] Ummiroh, I.R and Hardiyani, R. 2013. Agro-Ecotourism Management through Cooperative Based Coffee Plantation Commodity to Increase Welfare of Coffee Farmer.Journal of Economics, Business and Management, Vol. 1, No. 4, November 2013
[4] Tsitsipati, Vaia and Athanasios, Christodoulou. 2014. SWOT analysis of the truffles market in Greece, British Food. Journal Emerald Group Publishing Limited Vol. 116 No. 12, 2014