IOSR-JBM   Volume-25 ~ Issue-1 ~ January 2023

Abstract: There is a growing importance of sustainability, that is, 'environmental, social and governance' (ESG) as a key expectation of firms' stakeholders. This study aims to examine the impact of sustainability on financial outcomes in terms of returns to shareholders and credit ratings for Indian firms. The study will analyse the top 1000 listed firms' ESG performance and its correlation with financial outcomes. This quantitative study primarily relies on publicly available data on ESG and financial performance relating to the listed firms. While the understanding of ESG and its importance among Indian investors and shareholders is still evolving, foreign institutional investors are increasingly paying attention to ESG performance in their investment decisions......

Keywords: Sustainability, Stakeholders, Financial performance, ESG, Investors, Emerging markets, shareholder, SDGs

[1]. Balatbat, M. C. A., Siew, R. Y. J., & Carmichael, D.G. (2012). ESG scores and its influence on firm performance: Australian evidence. School of Accounting Seminar Series Semester 2.
[2]. Billio, M., Costola, M., Hristova,I., & Latino, C. (2021). Inside the ESG ratings: (Dis)agreement and performance. Corporate Social Responsibility and Environmental Management, 28, 1426–1445.
[3]. Bodhanwala, S., & Bodhanwala, R. (2018). Does corporate sustainability impact firm profitability? Evidence from India. Management Decision, 56(8).
[4]. Buallay, A. (2020). Sustainability reporting and firm's performance: Comparative study between manufacturing and banking sectors. Bradford, 69(3), 431–445.
[5]. Chelawat, H., & Trivedi, I. V. (2016). Business value of ESG performance: Indian context. Dordrecht, 5(1–2), 195–210.

Abstract: PT. XYZ is a company engaged in handling telecommunication infrastructure problems in Indonesia. The Company is worried that if consumers are dissatisfied, it will impact the loyalty of tenants who manage it so that they will not order services from the Company again because covid 19. CRM study aims to develop a model that can assess the influence of customer relationships management (CRM) to Customers Satisfaction and Customer Loyalty at PT. XYZ, which can finally be used as one of the Company''s decisions in determining future marketing strategies. The research was conducted by measuring the company''s customer relationships management (CRM) on customer satisfaction and customer loyalty through direct observation of the company''s consumers.......

Key Word: Customer; Relationship; Management; Loyalty; Satisfaction.

[1] M. Salah and M. Sbou-Shouk, ―The effect of customer relationship management practices on airline customer loyalty,‖ Journal of Tourism, Heritage & Services Marketing, vol. 5, no. 2, pp. 11–19, 2019, doi: 10.5281/zenodo.3601669.
[2] A. Massara, A. Hakim, A. Wicaksono, and L. Basri, ―Structural Equation Modeling On the Calculation of Motorcycle Ownership Index Using Amos Software,‖ IOSR Journal of Business and Management (IOSR-JBM), vol. 20, pp. 35–43, 2018, doi: 10.9790/487X-2004043543.
[3] J. F. ; Hair, W. C. ; Black, B. J. ; Babin, and R. E. Anderson, Multivariate Data Analysis, Eight Edition. United Kingdom: Cengage Learning, EMEA, 2019.
[4] S. Chen, K. Xu, and X. Yao, ―Empirical study of employee loyalty and satisfaction in the mining industry using structural equation modeling,‖ Sci Rep, vol. 12, no. 1, Dec. 2022, doi: 10.1038/s41598-022-05182-2.
[5] S. Todea, A. A. Davidescu, N. al Pop, and T. Stamule, ―Determinants of Student Loyalty in Higher Education: A Structural Equation Approach for the Bucharest University of Economic Studies, Romania,‖ Int J Environ Res Public Health, vol. 19, no. 9, May 2022, doi: 10.3390/ijerph19095527.

Abstract: The purpose of the study was to assess the effect of training and development practices on the performance of level 4, 5, and 6 public hospitals in Kenya. Descriptive survey research design and stratified simple random sampling techniques were used. The research philosophy was based on pragmatism. The targeted population consisted of 180 public hospitals (level 4-6 public hospitals) in Kenya. A sample size of 123 public hospitals. Data collection tools consisted of questionnaires. Frequencies and percentages were used for descriptive data analysis while inferential statistics was analyzed using as analysis of variance (ANOVA), Pearson correlation, and Statistical packages for social science (SPSS) version 22. Diagnostic analysis was done using multicollinearity, normality, outliers, homoscedasticity, and autocorrelation tests. Data was presented using frequency distribution......

Key Words: Training, development, performance, public hospital

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[4]. Ayieko. M.O (2009) Strategic planning practices and performance of large manufacturing firms in Kisumu, Kenya.
[5]. Barney, J. B. (2021). The Emergence of resource-based theory: A personal journey. Journal of Management, 47(7), 1663-1676.

Abstract: Heightened competition in the business environment with competitors seeking for market share and the ever changing customer behaviour and market dynamics coupled with rapid innovations in technology calls for strategies to help businesses guard their existing clientele from losing them to the competition. Automation of customer relationship management system in businesses is a key strategy of dealing with this challenge. There still exist service gaps in the water service industry such as mechanical billing process that mainly dependent on the meter reading officers who manually establish the actual reading of number of units consumed by the customer. Human errors arising from mechanical processes take long to be rectified if noticed and leads to customer dissatisfaction......

Keywords: Automation of Customer Relationship Management System, Customer Service Delivery Water and Sanitation Companies (NZOWASCO), Western Kenya

[1]. Abdalla, E. (2015). The Effects of Business Processes on Organization Performance at Centre Star Company Limited.
[2]. Aboka, J. (2013). Challenges of Implementing Customer Relationship Management Information Systems in Electronic Media Houses, Kenya.
[3]. Achumba, I. C. (2004). Sales Management Concept, Strategies and Cases. Lagos: Mukugamu & Bros Ent.
[4]. Alehojat, S., Chirani, E., & Delafrooz, N. (2013). Conceptual Framework of CRM Process in Banking System. Arabian Journal of Business Management Review: Nigerian Chapter, 1(2), 29-33.
[5]. Albright, S. C., Winston, W., & Zappe, C. (2010). Data Analysis and Decision Making. Cengage Learning

Abstract: The current research study was carried out to examine and appraise the economic implication of electronic Banking in Access-Diamond Bank PlcJalingo. In this study, a survey research design was adopted. The population of this study was carved out of the entire staff of Access Bank plcJalingocutting across the Top, Middle and lower level management. Hence primary method of data collection were used where a sample of 50 close ended questionnaires were prepared and administered to the respondent in the case study that were selected using the Yaro Yamani Sampling method. For the purpose of analysis, the study uses simple percentages in form of tables to analyses respondent information while chi-square (X2) technique were used to test and provides answers to the three hypothesis formulated based on the research questions.However, evidence from chi-square......

Keywords: e-Banking, customer satisfaction. Access-diamond, Appraisal, point of sales(ATM) Internet

[1]. Farris PW, Bendle NT, Pfeifer PE, Reibstein DJ (2010) Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd edn.), Pearson Education, Upper Saddle River, New Jersey.
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[4]. Claessens S,Glaessner T, Klingebiel D (2010) E-finance in emerging markets: Is leapfrogging possible? Financial Markets, Institutions & Instruments 11:1-125.
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Abstract: The recent emergence of cloud services, which include cloud accounting has had a great impact on both companies and accountants or accounting firms. Some companies are still hesitant to take advantage of the new technology as are some accountants still reluctant and unsure about it. After decades of using traditional accounting systems, it seems a little difficult for bothcompanies and accountants to switch traditional accounting systems, which they have been using for long in preparing financial reports, with a new technology they have never tried before......

Keywords: Cloud computing, Cloud accounting, Financial reporting, Qualitative characteristics of financial reports

[1]. Abdalla, P.A. &Varol, A. (2019). Advantages to Disadvantages of Cloud Computing for Small-Sized Business. 2019 7th International Symposium on Digital Forensics and Security (ISDFS), pp. 1-6. https://doi.org/10.1109/ISDFS.2019.8757549
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Abstract: The success of NGOs in Bangladesh in last 50 years has now become a challenge for its existence as foreign funding started to go down due to the country's growing economic capability. But still the necessity of NGO operation is clearly not over for Bangladesh. Gender discrimination and income inequality are still high in the country and the wealth is not properly distributed. Typically, Bangladesh is an exceptionally prolific field for the NGOs to work from the very beginning and as a result, NGOs have developed significantly. Presently there are more and greater NGOs work in Bangladesh than in any other nation of proportionate size though NGOs in Bangladesh have not begun from Grass Roots Organizations (GROs) in civil society......

Keywords: History, Bangladesh, NGO, Development Project, Project Management.

[1]. Ahmad, M. (2001, March). NGOs and the Law: The State, Laws and Non-Governmental Organisations (NGOs) in Bangladesh. The International Journal of Not-for-Profit Law, 3(3). Retrieved 02 21, 2021, from https://www.icnl.org/resources/research/ijnl/the-state-laws-and-non-governmental-organisations-ngos-in-bangladesh#_ftn2
[2]. Asian Development Bank Member Fact Sheet: Bangladesh. (2020, October). Retrieved 02 20, 2021, from Asian Development Bank (ADB): https://www.adb.org/sites/default/files/publication/27753/ban-2019.pdf
[3]. Bangladesh NGO Foundation. (2021). Retrieved 02 20, 2021, from Bangladesh NGO Foundation: https://www.ngofoundation.org.bd/index.php?page=overview
[4]. BRAC Annual Report 2019. (2020). Retrieved 02 20, 2021, from BRAC: http://www.brac.net/downloads/BRAC-AR-2019e.pdf
[5]. Brochure of NGO Affairs Bureau. (2017, March 05). Retrieved 02 20, 2021, from NGO Affairs Bureau: http://www.ngoab.gov.bd/site/page/e554b269-9dc3-4b6e-9b78-2f448a28b7c7/-

Abstract: The purpose of this research is research to: 1) examine the perspective of Islamic education on change management for the development of Islamic educational institutions,2) analyse the perspective of Islamic education on change management for the development of Islamic educational institutions, 3) describe the output of change management formulations for the development of Islamic educational institutions In answering these problems, the authors using a multidisciplinary approach, namely historical, sociological, theological, philosophical and pedagogical-managerial approaches. This type of research is classified as Library Resear, data is collected by quoting, adapting and analysing using content analysis (content analysis), discourse analysis and text interpretation of representative literature and has relevance to the issues discussed, then reviews and concludes.......

Keywords: Islamic Education, Management, Change.

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