IOSR-JBM   Volume-16 ~ Issue-2 ~ Feb-2014

Paper Type	:	Research Paper
Title	:	Role of Media in Consumer Protection
Country	:	India
Authors	:	Dr.D.Nabirasool, Dr.D.Prabhakar
	:	10.9790/487X-16210105

Abstract: The reach of mass media extends the vast heterogeneous masses of the population of the country at the same time. With the help of mass media messages can be sent and received in any part of the world may be rural or urban. Role of media - print media as well as electronic media can be viewed as awareness of people. The media and non government organizations have an important role to play in the civil society. The media are the among the most important allies to the NGO's community some way in which the media can be important to the NGO's include writing articles / Telecast - Broadcast Programs that :

[1] Parmeshwar, K.R.: Protect Consumer against quality tricksters. Yojna 32 (5) (1988)
[2] http://commerceweaverpro.com/role-of-media-in-consumer-protection.html
[3] http://commerceweaverpro.com/role-of-media-in-consumer-protection.html
[4] http://consumereducation.in/
[5] http://consumergoods.indiabizclub.com/info/consumer_rights
[6] http://www.consumer.tn.gov.in
[7] http://www.consumerdaddy.com

Paper Type	:	Research Paper
Title	:	The Implications of Non Performing Loans on Nigerian Economic Growth (1992-2009).
Country	:	Nigeria
Authors	:	Chude, Nkiru Patricia-Nezianya, Chude, Daniel Izuchukwu
	:	10.9790/487X-1621061

Abstract: Traditionally, the ability of the financial subsector to play its role in reducing non-performing loan has been periodically punctuated by its vulnerability to systemic distress and macroeconomic volatility, and policy fine turning inevitability. The purpose of this project was to ascertain the implication of non-performing loan on economic growth in Nigeria. This study adopts quantitative technique in generating data and OLS in its analysis. A stationary test was carried out using the Augmented Dickey – Fulker test (ADF) and stationary test found at first difference at 1% and 5% level of significance.

[1]. Adelma, A. (2009), A Note on the Theme of too many instruments, Oxford Bulletins of Economics and Statistics, 71(1): 4-58
[2]. Anaemeje, A.C (2007), Banking and Finance Professionalism in the 21st Century and Beyond. The Nigerian Banker, Journal of the Chartered Institute of Bankers of Nigeria, October-December Edition, 14-17.
[3]. Anya, O. (2003): Corporate Governance as an Effective Tool for Combating Financial and Economic Crimes. The Nigerian Bankers, Journal of the Chartered Institute of Bankers of Nigeria, October-December Edition, 32-36.
[4]. Berger, A (1996) "Relationship Lending and Lines of Credit in Small Firm Finance; Journal of Business, 68(3); 23-30.
[5]. Bernake, B.S (1986); "Alternative Explanations of the Money Income Correlation" Carnegis Rochester Conference Series on Public Policy 25, 49-100.
[6]. Bernake, B.S (1989); "Agency costs, Net Worth and Business Fluctuations", American Economic Review, 79(1) 14-31.
[7]. Capiro, J. (2005); "Starting Over Safely Rebuilding Banking System" World Bank.Org 14285.P.
[8]. Capiro, J. (1996); Bank Insolvencies; Cross Country Experience, World Bank Policy and Research Working Paper 1574 (Washington).

Paper Type	:	Research Paper
Title	:	Workforce diversity and management: An emphirical study on relationship between diversity management practices, obstacles and acceptance of gender diversity among employees in IT industry; Bangalore
Country	:	India
Authors	:	Shreelatha R. Rao, Dr. M. M. Bagali
	:	10.9790/487X-16211225

Abstract: Advances in technology and the advent of a global economy bring the people of the world closer together than ever before. Given this fact, businesses, educational systems and other entities are investigating ways to better recruit their workforce by attracting and retaining the best and most qualified workers. Diversity inclusion and managing diversity are becoming strategic issues for the multinational companies throughout the world. Diversity Management is a process intended to create and maintain a positive work environment where the similarities and differences of individuals are valued. As Information Technology (IT)1 industry needs talent from throughout the world, it has accepted diversity in workforce and successfully reaping the benefits of workforce diversity. Bangalore is the IT hub of India and companies show much wider variety of workforce diversity at the organizational level.

[1] Bhatnagar, Deepthi (1987), "A study of attitudes towards women managers in Banks", Working Paper, No. 1987/668, Indian Institute of Management, Ahmadabad.
[2] Barney, J., Wright, M., Ketchen, D.J.(2001), "The resource-based view of the firm: Ten years after 1991", Journal of Management, Special issue, Vol 27, pp. 625–641
[3] Cox, T. (1991), "Managing Cultural Diversity: Implications for Organizational Competitiveness", Academy of Management, Vol. 5 (3), pp. 45-56.
[4] ---------------. (1993), "Cultural Diversity in Organizations: Theory, Research and Practice". San Francisco, Berrett-Koehler
[5] Choi and Rainey (2010) "Managing Diversity in U.S. Federal Agencies: Effects of Diversity and Diversity Management on Employee Perceptions of Organizational Performance", Public Administration Review, Vol 70 (1), pp.109–121.

Paper Type	:	Research Paper
Title	:	Economic Empowerment Of Society Through Development Of Non-Formal Education Based On Life Skill Education In Pekanbaru City
Country	:	Indonesia
Authors	:	Sabarno Dwirianto, M. Pudjihardjo, Susilo, Sasongko
	:	10.9790/487X-16212634

Abstract: The purpose of this research is: 1) to analyze how the programs of society economic empowerment through non-formal education in Pekanbaru works, 2) to analyze whether economic empowerment of society through the development of non formal education has been successfully improving the economy of society.

[1] Al Wasilah, A. Chaedar. (2003). Pokoknya Kualitatif: Dasar-dasar Merancang dan Melakukan Penelitian Kualitatif. Jakarta: Pustaka Jaya
[2] Barro, Robert J., 1998, Human Capital and Growth in Cross Country Regressions, Journal of Economics, Jurnal of Economics Harvard University No. 214.
[3] Becker, GS. 1975. "investment in Human Capital: Effects on Earnings, "NBER Chapter, in: Human Capital: A Theoretical and Empirical Analiysis, with Special References to Education, 2 nd ed., pages 13-44 National Bureau of Economics Research, Inc.
[4] Borjas, George J. 2000. Labor Economics Second Edition. A Division of the McGraw-Hill Companies.
[5] Engelbrecht Hans-Jurgen. 2003. Human Capital and Economic Growth Cross-section evidence OECD Countries. Journal Economic Record. East Ivanhoe. Vol 79
[6] Giay, B. 1995. DR Nawipa : Pendidikan Nonformal Dapat Merubah Kebudayaan Orang Amungme Yang Berporoskan Hai. Deiyai. Majalah Informasi Agama Dan Kebudayaan Irian Jaya. Edisi Perdana September – Oktober 1995. Halaman 3 – 5
[7] Kamil, Mustofa. 2011. Pendidikan Non Formal, Pengembangan Melalui Pusat Kegiatan Belajar Mengajar (PKBM) di Indonesia (Sebuah Pembelajaran dari Kominka, Jepang). Bandung. Alfabeta.

Paper Type	:	Research Paper
Title	:	"Factors Influencing Customer's Choice For Insurance Companies- A Study Of Ajmer City"
Country	:	India
Authors	:	Dr. Dipin Mathur, Mr. Ashish Tripathi
	:	10.9790/487X-16213543

Abstract: Insurance sector in India is growing at a very fast pace. With the entry of more and more private sector insurance, the competition within the industry is becoming very intense. Competition in the country among the insurance companies is strong as there have been new entrants into the market. Thus customer satisfaction is a crucial issue for the insurance company management to retain and attract its potential customers. Insurance companies do not know the need of their customers and thus they lose their potential customers. Therefore, it is important to identify and evaluate factors that influence customer's choice for a insurance companies. This study is an attempt to explore the factors that have a high influence on customer's choice in Ajmer insurance industry, to find out which factors have more influence on customers and rank these factors according to the ratings given by the respondents for each factor. Demographic variables play a very important role in understanding customer's perception.

[1]. Arrow, K. J. (1965). "Insurance, Risk and Resource Allocation‟ in "Foundations of Insurance Economics", G. Dionne and S. E. Harrington (eds.), Kluwer Academic Publishers.
[2]. Beck, T. and I. Webb (2003) "Economic, Demographic, and Institutional Determinants of Life Insurance Consumption Across Countries", World Bank Economic Review, Vol. 17; pp 51-88.
[3]. Kwon, W. Jean (2002) "The Insurance Markets of South Asia", IIF Occasional Paper, No. 4; International Insurance Foundation, Washington, DC
[4]. Mossin, J. (1968) "Aspects of rational Insurance Purchasing" Journal of Political Economy, Vol. 79; pp 553-568.
[5]. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley [6]. Kardes, F. R. (2002). Consumer behavior and managerial decision making (2nd ed.). Upper Saddle River, NJ: Prentice Hall. [7]. Kumar, N., Cohen, M. A., Bishop, C. E., & Wallack, S. S. (1995). Understanding the factors behind the decision to purchase varying coverage amounts of long-term care insurance

Paper Type	:	Research Paper
Title	:	A Study of the Perceived Service Quality and its Dimensions in Private Sector Banks
Country	:	India
Authors	:	Mukta Dewan, Dr SadhanaMahajan
	:	10.9790/487X-16214451

Abstract: The purpose of conducting this research was to explore how the customers of the private sector banks perceive the various dimensions of service quality. This research was mainly based on primary data which had been collected through a well-structured questionnaire (adapted from the PZB model of service quality). The questionnaire had been distributed to 300 respondents. This paper makes a useful contribution as there are very low number of studies that have been conducted in India on such dimensions like tangibility, reliability, responsiveness assurance and empathy. This research showed that perception of service quality varies from person to person and, bank managers need to conduct more researches in order to evaluate perceived service quality more strongly. Keywords: Service quality, dimensions, demographics, Private Banks.

[1] Slu, N. YM & Mou, JCW (2003), "A study of service quality in Internet Banking", BRC Working papers May 2003,Hong Kong Baptist University
[2] Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64 (1), p.12-40.
[3] Cronin, J.J. and Taylor, S.A. (1992). Measuring service quality: a re-examination and extension. Journal of Marketing, 56, 55-68.
[4] Gronroos, C. (1984), "A service quality model and its marketing implications", European journal of marketing, 18 (4), 36-44 Haywood-Farmer, J. (1988), "A conceptual model of service quality" International journal of operations and production management, 8 (6) 19-29
[5] Siu, N. & Cheung, J. (2001) 'A measure of retail service quality', Marketing Intelligence & Planning, 19 (2), pp. 88-96. [6] Kang Gi-Du, James Jeffrey, (2004) "Service quality dimensions: an examination of Grönroos‟s service quality model", Managing Service Quality, Vol. 14 Iss: 4, pp.266 – 277

Paper Type	:	Research Paper
Title	:	Indian Banking Sector – Challenges and Opportunities
Country	:	India
Authors	:	Dr. K. Ratna Manikyam,
	:	10.9790/487X-16215261

Abstract: The economic reforms initiated by the Government of India about two decades ago have changed the landscape of several sectors of the Indian economy. The Indian banking sector is no exception. This sector is going through major changes as a consequence of economic reforms. The role of banking industry is very important as one of the leading and mostly essential service sector. India is the largest economy in the world having more than 120 crore population. Today in India the service sector is contributing half of the Indian GDP and the banking is most popular service sector in India. The significant role of banking industry is essential to speed up the social economic development. Banks plays an important role in the economic development of developing countries. Economic development involves investment in various sectors of the economy.

[1]. Alpesh Shah et.al., Indian Banking 2020: Making the Decade‗s Promise Come True, www.bcg.com, www.ficci–banking.com, www.iba.org.in
[2]. Bartel, A. P. (2004). ―Human Resource Management and Organizational Performance: Evidence from Retail Banking‖. Industrial and Labour Relations Review, 57(2): 181-203. [3]. Chellaswamy P. (2010), ―Modern Banking Management‖, Himalaya Publishing House.
[4]. Clark, M. (1997) ―Modelling the Impact of Customer-Employee Relationships on Customer Retention Rates in a Major UK Retail Bank‖. Management Decision, 35(4): 293-301. [5]. Dev, S. M. ―Financial Inclusion: Issues and Challenges‖. Economic & Political Weekly
[6]. Export Import Bank of India, www.eximbankindia.com
[7]. Goyal, K. A. and Joshi, V. (2012) ―A Study of Social and Ethical Issues in Major Announcements in the Union Budget 2012–13 for the Banking Sector.

Paper Type	:	Research Paper
Title	:	Estimating Stock Market Volatility Using Non-linear Models
Country	:	India
Authors	:	Jyothi U*, Dr. K. K. Suresh
	:	10.9790/487X-16216265

Abstract: Stock market price changes are negatively correlated with changes in volatility. A drop in the value of a stock (negative return) increases the financial leverage; this makes the stock riskier and thus increases its volatility. This effect is known as leverage effect. The volatility of asset returns can be seen as measurement of the risk for investment and provides essential information for the investors to make the correct decisions. The study focuses on developing a GARCH model for the daily closing price of S & P 500 stock price. The Akaike and Bayesian Information Criteria (AIC & BIC) techniques are used to estimate the p and q values of GARCH (p. q) model. The results show that GRCH (1, 1) is an appropriate model for the time series.

Keywords: Volatility, ARCH/GARCH, leptokurtic,

[1]. Arowolo W B, Predicting Stock Prices Returns Using GARCH Model; The International Journal of Engineering and Sciences, Vol 2, Issue 5, P32 – 37. 2013
[2]. H. Goudarzi and C S Ramanarayanan, Modeling and Estimation of Volatility in Indian Stock Market, International Journal of Business and Management, Vol5. No 2, Feb 2010.
[3]. A Goyal, S Arora, A GARCH Analysis of Exchange Rate Volatility and the Effectiveness of Central Bank Actions;
[4]. A. Goyal; predictability of Stock return Volatility from GARCH Models, (2000); www.hec.unil.ch.
[5]. Sebnem and Fidan; Modeling Istanbul Stock Exchange – 100 Daily Stock returns: A nonparametric GARCH approach; Journal of Business Economics and Finance; 2013; Vol2, Issue 1
[6]. Bollerslev,(1986), Generalised autoregressive Conditional Hetroskedasticity. Journal of Econometrics , Vol31, 307 – 327
[7]. Brooks, Introductory to Econometrics to Finance,(2008), Cambridge University press, Second edition.
[8]. Anderson and Bollerslev (1998), Answering the skeptics: Yes, standard volatility models do provide accurate forecasts.
[9]. International Economic Review, 39, 885–905
[10]. Gujarati D N, Sangeetha, Basic Econometrics, (20070Fourth edition, Tata McGraw Hill EdnPvt Ltd.

Paper Type	:	Research Paper
Title	:	The Effect of Liquidity on Stock Returns: An Evidence From Pakistan
Country	:	Pakistan
Authors	:	Nasir Akram
	:	10.9790/487X-16216669

Abstract: This study aim to elucidate the association among liquidity and stock return. Ask-bid spread was used as a proxy variable to measure the liquidity. Data was taken from 10 listed companies listed on Karachi stock exchange from 2005 to 2012. Two stage regression was applied to scrutinize the data. The outcomes concluded that there is negative association among liquidity and stock return. These results are supported with (Pereira & Zhang, 2010). The main limitation of this study was time constraint so that we only incorporated ten companies. For future researcher, impact of excess return on stock sensitivity with vacation of collective liquidity can be studied.

Key words: Liquidity, Ask-bid Spread, Excess return.

[1]. Amihud, Y. and H. Mendelson (1986), "Asset pricing and the bid-ask spread". Journal of Financial Economics 17, 223-249.
[2]. Archarya, V. V., and L. H. Pedersen (2005), "Asset pricing with liquidity risk". Journal of Financial Economics 77, 375-410.
[3]. Black, F. (1972), "Capital market equilibrium with restricted borrowing". Journal of Business, 45 (3), 444-455.
[4]. Brennan, M. J. and Subrahmanyam, A. (1996), "Market microstructure and asset pricing: on the compensation for illiquidity in stock returns". Journal of Financial Economics, 41, 441-464.
[5]. Chan, H. W. and R. W. Faff (2005), "Asset pricing and the illiquidity premium". The Financial Re- view 40, 429-458.
[6]. Chang, Y. Y., Faff, R. and Hwang, C. Y. (2010), "Liquidity and stock returns in Japan: New evidence". Pacific Basin Finance Journal, 18, 90-115.

Paper Type	:	Research Paper
Title	:	Impact of Abusive supervision on Organizational Citizenship Behavior: Mediating role of Job Tension, Emotional Exhaustion and Turnover Intention
Country	:	Pakistan
Authors	:	Faique Bin Fakhar
	:	10.9790/487X-16217074

Abstract: The research was designed to find out the impact of abusive supervision on OCB and to see what mediating role do the three variables i.e. job tension, emotional exhaustion and turnover intention play in the association of abusive supervision and organizational citizenship behavior. A total of 205 responses were gathered for the analysis of the study. Analysis was done using Simple regression, Multiple Regression and Baron and Kenny tests. The results concluded that the mediating variables didn't have any relationship with the dependent variable. Due to this no mediation existed among the dependent and independent variable. Abusive supervision, however, was found to be in a positive relationship with Organizational citizenship behavior. A positive relationship was also found between abusive supervision and 3 mediating variables ( job tension, emotional exhaustion and turnover intention).

[1]. Wayne, J.S., Hoobler.J., Marinova.V.S., & Johnson.M.M.: Abusive Behavior: Trickle-down effects beyond the dyad. Academy of Management
[2]. Brian T., Gregory.T.B., Osmonbekov.T. & Gregory.T.S., (2009). Abusive supervision and organizational citizenship behaviors: An examination of potential boundary conditions. Northern Arizona University Working paper series, 9-11.
[3]. Poon.M.L.J. (2011). Effects of abusive supervision and coworker support on work rnanagement. International Conference on Economics, Business and Management, Vol 22.
[4]. Grandey.A.A (2003). When "The show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management faurnat, Vol 46, (No.1), 86-96.
[5]. Bennett.J.T. (2000). Consequences of abusive supervision. Academy of Management Journal, Vol 43. (No.2) 178-190.
[6]. Roberth. M, Gerald L.B. & Brian P.N., (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior?. Academy of Management Journal 1998, Vol 41, (No.3), 351-357.
[7]. Donald.E.P., & Thomas.A.D. (1983). Organizational Determinants of Job Stress. Organizational behavior and human performance, (No 32), 160-177.

Paper Type	:	Research Paper
Title	:	A Case Study on Critical Analysis of Tcs
Country	:	India
Authors	:	Dr Pratibha Jain, Prof. Megha Mehta
	:	10.9790/487X-16217580

Abstract: The present study remained as an effort to analyse financial strengths, weaknesses, opportunities and threats of TCS for study period of 5 years from 2009 to 2013. Assessment of the long-term financial health is an important task to formulate business strategy for investors and lenders. Financial SWOT is an important step in financial planning and financial decision making. Objectives of study were to analyse Financial SWOT, profitability, liquidity, solvency and asset management situation of the company .The study used accounting, finance and statistics related techniques which were Ratio analysis, Trend analysis, Working capital growth, Operating and financial leverages, EBIT-EPS analysis, Dividend policy analysis and Statistical measures. The study set certain indicators such as capital structure, working capital, profitability, assets management and dividend decision, related to the four facets i.e. strength, weakness, opportunity and threat in terms of financial aspects of TCS .The major findings revealed that the overall financial position of TCS in terms of F –SWOT was quite satisfactory .

Keywords: SWOT,Capital structure,asset management,dividend decision, profitability.

[1]. Bansal S.C.; "Financial Measures of Performance in Public Enterprises", Indian Journal of Commerce, Lucknow, Vol. 141, No. 4, December, 1984, pp. 107-130.
[2]. Hansen Randall S. and Hansen Katherine; "Using a SWOT Analysis in Your Career Planning", Published by Quint Essential Careers, Deland, Florida, 1996, pp. 1-4.
[3]. BhattacherjeeSamata; "SWOT Analysis for Babhanan Sugar Mills Ltd.", Strategic Management : Indian Experience, Gyan Publishing House, New Delhi, 1997, pp. 267-276.
[4]. Murugan M. Sakthivel; "Performance Evaluation of ONGC - A Case Study", Indian Journal of Public Enterprise, Institute of Public Enterprise Research, Allahabad, Vol. 17, No. 31, Dec. 2001, pp. 83-91.
[5]. KhuranaAjeet; "Understanding and Using SWOT Analysis", from businessmajors.about.com, About, Inc., New York Time Co., 2005, pp 1-5.

Paper Type	:	Research Paper
Title	:	Online Content Publishing and Revenue Sharing: Strategies for Success
Country	:	India
Authors	:	Vinayak Nair, Sanjay Mahalingam
	:	10.9790/487X-16218188

Abstract: Internet is ubiquitous today and a part of almost every human endeavour. Web 2.0 has ushered in an era of widespread participation and communication on the internet. This has given rise to User Generated Content (UGC) which is created, accessed, modified and uploaded by the users. This has opened up many avenues; one among them is online content publishing with revenue sharing. This study is an attempt to study this nascent industry and get insights into their business models and make strategy recommendations for success. We prepared four case studies, three of the dominant players in the industry and one platform started and run by the authors themselves. An online survey was also conducted to study the perception of the customers. We recommend more promotional efforts to increase awareness, greater mobile platform optimization, advanced SEO strategies, multiple language support and easier and more transparent revue sharing process.

Keywords: Online Content Publishing, Hubpages, Squidoo, Strategy, Web 2.0, Revenue Sharing, User Generated Content,

[1] Wikipedia. 2013. Web 1.0. [online] Available at: http://en.wikipedia.org/wiki/Web_1.0 [Accessed: 9 Nov 2013].
[2] Adams, K. 2013. A List Of 23 Google AdSense Revenue Sharing Sites 2013/2014 | The Konsult Hub. [online] Available at: http://www.thekonsulthub.com/general-articles/a-list-of-19-google-AdSense-revenue-sharing-sites-201314/ [Accessed: 10 Dec 2013].
[3] George, Carlisle E. and Scerri, Jackie, Web 2.0 and User-Generated Content: Legal Challenges in the New Frontier (2007). Journal of Information, Law and Technology, Vol. 2, 2007. Available at SSRN: http://ssrn.com/abstract=1290715
[4] Porter, Constance Elise, Sarv Deva Raj, and Daewon Sun. "A Test of Two Models of Value Creation in Virtual Communities." Journal of Management Information Systems / Summer 2013 30.1 (2013): 261-92
[5] Daren C. Brabham1. (2008). Crowdsourcing as a Model for Problem Solving An Introduction and Cases. Convergence: The International Journal of Research into New Media Technologies. 14, 75-90.
[6] Schröder, S, 2011. A business model approach to Web 2.0. PHD. Denmark: Copenhagen Business School.
[7] Kevin J. Boudreau,Karim R. Lakhani. (2013). USING THE CROWD AS AN INNOVATION PARTNER. Harvard Business Review. April 2013, 62-69.

Paper Type	:	Research Paper
Title	:	Knowledge management practices and innovation performance: a literature review
Country	:	India
Authors	:	Stephen Kagwathi Githii
	:	10.9790/487X-16218994

Abstract: This article sought to ascertain the role of knowledge management practices in innovation performance of firms. The article reviewed the literature relating to knowledge management and innovation in order to see the extent to which they link the two. Design/methodology- The methodology used was literature review.,

[1]. Alegre, J., Sengupta, K. and Lapiedra, R. (2011), "Knowledge management and innovation performance in a high-tech SMEs industry", International Small Business Journal, Vol. 31, pp. 454-470.
[2]. Andriopoulos, C. (2001), "Determinants of organizational creativity: a literature review", Management Decision, 39/10, pp. 834-840.
[3]. Aranda, D. and Fernandez, L. (2002) "Determinants of innovation through a knowledge- based theory lens", Industrial Management & Data Systems 102/5 pp. 289-296.
[4]. Barsh, J., Capozzi, M., and Davidson, J. (2008) "Leadership and innovation", McKinsey Quarterly.
[5]. Carneiro, A. (2000), "How does knowledge management influence innovation and competitiveness", Journal of Knowledge Management, Vol. 4, No. 2, pp. 87-98

Paper Type	:	Research Paper
Title	:	Generation Y's Employment Motivations and Attitudes
Country	:	India
Authors	:	Ms. Priyanka.R.Patel
	:	10.9790/487X-16219597

Abstract: Researchers, supervisors, and human resource professionals have long struggled with perfecting management strategies for employees. The three most prevalent working generations currently are Baby Boomers, Generation X, and Generation Y. To understand Generation Y's employment motivations and attitudes, two ideas must be discussed: (a) a working definition of generation, and (b) an understanding of preceding generations' motivations and attitudes. This paper throws light on measures that should be taken to retain and motivate Generation Y employees and how are they important in near future.

Key words: Generation Y, motivate , retain, development ,stability ,Management St

[1]. Alch, M. (2000). Get ready for the Net Generation. Training and Development, 54(2), 32–34.Barr, S. (2007, September 24). Bringing Generation Y into the fold. Washington Post.Retrieved from http://www.washingtonpost.com/wpdyn/content/article/2007/09/23/
[2]. AR2007092301072.html
[3]. Broadbridge, A. M, Maxwell, G. A., & Ogden, S. M. (2007). Experiences, perceptions, and expectations of retail employment for Generation Y. Career Development International,12(6), 523–544.
[4]. Cennamo, L., & Gardner, D. (2008). Generational differences in work values, outcomes and person-organisation values fit. Journal of Managerial Psychology, 23(8), 891–906.
[5]. Clark, A. D. (2007, Fall). The new reality: Using benefits to attract and retain talent.
[6]. Employment Relations Today, 47–53.

Paper Type	:	Research Paper
Title	:	Contextual Factors in using E-Learning Systems for Higher Education in India
Country	:	India
Authors	:	Rakesh H M
	:	10.9790/487X-162198102

Abstract: The basic computing facilities are available in most of the Asian countries like India; however it is never possible to attain the same outputs from digital systems working either in public or private sector. There is emerging difference from the impacts of contextual factors which can make or break the objectives of a digital move in any sector including higher education. There are personal, organizational, and social contexts which are creating a particular type of culture or lifestyle of the inhabitants.

[1]. Aaron, M., Dicks, D., Ives, C. & Montgomery, B. (2004). Planning for Integrating Teaching Technologies.Canadian Journal of Learning and Technology, 30(2), Spring. Retrieved May 14, 2007, from http://www.cjlt.ca/.
[2]. Abrami, P. C., Bernard , R. M., Wade, A., Schmid, R. F., Borokhovski, E., Tamim, R., Surkes, M. A., Lowerison, G., Zhang, D., Nicolaidou, I., Newman, S., Wozney, l., and Peretiatkowicz, A. (2006). A Review of e-Learning in Canada: A Rough Sketch of the Evidence, Gaps and Promising Directions. Canadian Journal of Learning and Technology, 32(3), Fall/Autumn.Retrieved May 14, 2007, from http://www.cjlt.ca/.
[3]. Ågerfalk, P. J., Goldkuhl, G., Fitzgerald, B., &Bannon, L. (2006). Reflecting on action in language, organizations and information systems.European Journal of Information Systems, 15, 4–8. Retrieved May 11, 2007, from http://www.palgrave-journals.com/ejis/.
[4]. Andriole, S. J. (2006). Business Technology Education in the Early 21st Century: The Ongoing Quest for Relevance. Journal of Information Technology Education, 5.Retrieved July 14, 2007, from http://jite.org/documents/Vol5/.

Paper Type	:	Research Paper
Title	:	The Influence of Education and Work-Experience on the Leadership Styles
Country	:	India
Authors	:	Bhargava R. Kotur, S. Anbazhagan
	:	10.9790/487X-1621103110

Abstract: The study investigated the different leadership styles of the workers in the Chittoor Sugar factory located at the Chittoor town of South India. It was also studied how the factors such as work experience and education influence the leadership styles of the workers. The study mainly concentrated on the three interesting leadership styles that are at the top, middle and the bottom of the leadership authority hierarchy, namely the autocratic, democratic and the laissez-faire leadership styles respectively. Upon study it has been understood that the democratic leadership style is more dominant among the workers. The study indicates that education and work experience both have their respective influence on the worker's own leadership styles. The study reveals that with increase in any one of the two variables, relatively lesser authority is exhibited by the workers.

Keywords: Leadership styles, Autocratic, Democratic, Laissez-faire, Education, Work-Experience,

[1]. Adeyemi, T. O (2004). Educational administration: An Introduction. Lagos: Atlantic Associated Publishers. p.71-86.
[2]. Adeyemi, T.O. (2007): Research Methods and Theses Writing in Educational Studies. Lagos: New Haven Publishers.
[3]. Adeyemi, T.O., Bolarinwa,R. (2013). Principals‟ Leadership Styles and Student Academic Performance in Secondary Schools in Ekiti State, Nigeria. International Journal of Academic Research in Progressive Education and Development, 2(1), 187-198.

Paper Type	:	Research Paper
Title	:	Theoritical Perspective of Knowledge Management as Part of Human Capital Management: Proposed Quantitative Framework
Country	:	Australia
Authors	:	Fazluz ZAMAN1, Nehal MAHTAB2 & Syed Jafar Raza RIZVI3
	:	10.9790/487X-1621111116

Abstract: Managers must analyze the training needs and provide proper leadership, division of tasks and responsibilities, remuneration systems, and performance appraisal to facilitate KM and hence to contribute to overall organizations' HRM. People management should be the integral part of corporate strategy and a key responsibility for all managers. Managers must recruit, retain and motivate people with proper compensation packages.

[1]. Armstrong, M. (2000), "The name has changed but has the game remained the same", Employee Relations, Vol. 22 No. 6, pp. 576-93. Cited in, Svetlik Ivan & Costea Eleni. 2007. "Introduction Connecting human resources management and knowledge management", International Journal of Manpower. Vol. 28, No. 3/4 , pp. 197-206.
[2]. Beardwell, I. and Holden, L. (2001), Human Resource Management: A Contemporary Approach, Pearson Education, London. Cited in, Svetlik Ivan & Costea Eleni. 2007. "Introduction Connecting human resources management and knowledge management", International Journal of Manpower. Vol. 28, No. 3/4, pp. 197-206.
[3]. Beckman, T.J. (1999), "The current state of knowledge management", in Liebowitz, J. (Ed.), Knowledge Management Handbook, CRC Press, Boca Raton, FL. Cited in, Gloet M & Terziovski M. 2004. "Exploring the relationship between knowledge management practices and innovation performance", Journal of Manufacturing Technology Management. Vol. 15, No. 5, pp. 402–409.

Paper Type	:	Research Paper
Title	:	The Major Beliefs and Assumptions of Middle Management about Corporate Effectiveness in the Odl Institution
Country	:	Zimbabwe
Authors	:	Daniel Ndudzo, Robson Jubenkanda
	:	10.9790/487X-1621117127

Abstract: This study examines the major beliefs and assumptions of ZOU's middle management on the institution's effectiveness. The broad dimensions to organisational effectiveness identified for this study are the organisational structure, decision making process, resource mobilisation initiatives, motivation, information management and communication. The study seeks to profile middle management's evaluation of the institution regarding the above mentioned dimensions.

[1]. Ashkenas, R., D. Ulrich, T. Jick, and S. Kerr. 1995. The Boundaryless Organization. San Francisco, CA: Jossey-Bass.
[2]. Buckley, Walter. 1967. Sociology and Modern Systems Theory. Englewood Cliffs, NJ: Prentice Hall.
[3]. Christensen, C. M. and M. Overdorf. 2000. Meeting the Challenge of Disruptive Change. Harvard Business Review 78(2):66-78.
[4]. Dooley, Kevin. 1997. A Complex Adaptive Systems Model of Organizational Change.
[5]. Galbraith, Jay R. 1995. Designing Organizations: An Executive Briefing on Strategy, Structure and Process. San Francisco: Jossey-Bass Publishers.

Paper Type	:	Research Paper
Title	:	The Challenges Encountered By County Goverments In Kenya During Budget Preparation
Country	:	Kenya
Authors	:	Keziah Wangui Mugambi and Ms. Fridah Simba Theuri
	:	10.9790/487X-1621128134

Abstract: The research was centered on the challenges encountered by county governments in budget preparation in Kenya, using Kilifi county as a case study. In carrying out the research, objectives were formulated to find out if budget preparation procedures and proper planning were being adhered to at the counties and the extent to which politicians influenced the budget preparation process. Descriptive analysis was used to analyze the data collected, and from the conclusion, it was found that budget preparation procedures are in place at the counties and being adhered to, however, political influence and public participation affected the budget preparation process, and to avert this, the researcher recommended that public participation be enhanced at the county level by introduction of systems. Publicity should also be enhanced and efforts made to incorporate the views of the public in the budget, as well as enhancing capacity building within the county treasury staff, as the central government makes efforts to deploy staff, to assist the counties in budget preparation.

[1]. Adair, J. (1990). The challenge of innovation. Talbot Adair press. England.
[2]. Alam, M. and Nickson, A. (2008). Managing change in Local governance, Replica press Ltd. India
[3]. Barasa, T. and Eising. W (2012). Reforming Local authorities for better service delivery in developing countries. Institute of Policy analysis and Research. Kenya.
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[5]. Brookson, S. (2000). Managing budgets. Wing King Tong Co. Ltd. Singapore
[6]. Common wealth secretariat (2002) Current good practices and new developments in Public sector service management. Commonwealth Secretariat. London.

Paper Type	:	Research Paper
Title	:	Determinants of Choice of Transportation Mode for White Petroleum by Oil Marketing Companies in Kenya
Country	:	Kenya
Authors	:	Samwel odoyo Mikwa Owuor
	:	10.9790/487X-1621135148

Abstract: Due to an increasingly competitive market, transportation mode of petroleum products is usually considered as one of the major bottlenecks in the supply chain of white petroleum. Liberalization of the petroleum industry saw an end to Kenya Pipeline Company‟s (KPC) monopoly in transportation of white petroleum fuels in the country. As a result, oil marketing companies (OMCs) are free to choose preferred modes of transportation, which can either be pipeline, rail or road.,

[1]. Abshire, R.D., Premeaux, S.R. (1991), "Motor carrier selection criteria: perceptual differences between OMCs and carriers", Transportation Journal, Vol. 31 No.1, pp.31-5.
[2]. Bechtel, C., Jayaram, J. (1997), "Supply chain management: a strategic perspective", The International Journal of Logistics Management, Vol. 8 No.1, pp.15-34.
[3]. Coulter, R.L., Darden, W.R., Coulter, M.K., Brown, G. (1989), "Freight transportation carrier selection criteria: identification of service dimensions for competitive positioning", Journal of Business Research, Vol. 19 No.1, pp.51-66.
[4]. Cruijssen, F., Dullaert, W., Fleuren, H. (2007), "Horizontal cooperation in transport and logistics: a literature review", Transportation Journal, Vol. 46 No.3, pp.22-39.

Paper Type	:	Research Paper
Title	:	Identification customer satisfaction and brand loyalty between customers of Bank Refah Kargaran in Tehran city – Iran
Country	:	Iran
Authors	:	Zahra Poorkarimi kokand, Dr Zeinolabedin amini sabegh
	:	10.9790/487X-1621149152

Abstract: Intense competition in the market and the importance of retaining customers for organizations encourage them to move towards the establishment and preservation of long-term relationships with their customers. According to researchers, relationship marketing is the most appropriate solution to achieve this goal. In this article, we discussed the effect of the foundations of relationship marketing including commitment, confidence, and communication on customer satisfaction and loyalty, the importance of these variables in the view of customers and the success of banks in the creation of these variables.,

[1]. Brown Michael E. Trevino Linda K, Ethical Leadership: A review and future directors, leadership Quarterly 17 (2006) 595-616.
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[3]. Liden Robert G. Wayne Sandy J. Zhao Hao,(2002) Henderson Darrid, Servant Leadership: Development of a multidimensional measure and multi-level assessment, Leadership Quarterly 19 ,161-177.
[4]. Sekaran. Uma (2002), Research Methods for Business: A Skill Building Approach. 4th edition. New York: Joun Wiley & Sons .
[5]. ToorShamas-ur-Rehman, Ofori George, Leadership for future construction industry: Agenda for authentic Leadership. International Journal of Project Management, 4 June 2007. (Article in Press

Paper Type	:	Research Paper
Title	:	Compatibility of Employee Personal Values with the from the Organisational Culture of an ODL Institution: Some observations from the Zimbabwe Open University
Country	:	Zimbabwe
Authors	:	Daniel Ndudzo
	:	10.9790/487X-162115315

Abstract: The purpose of this research was to investigate the compatibility of the Zimbabwe Open University (ZOU) organisational culture with employee personal values. The study used the quantitative and qualitative research methodology. The questionnaire instrument was used to collect data from one hundred and twenty, (120) employees. The study revealed that team work, professionalism, education, strong work ethic are the dominant personal values among ZOU employees.

[1]. Milliman, J. (2002). Cross-Cultural Performance Feedback in Multinational Enterprises: Opportunity for Organizational Learning. Human Resource Planning, Vol.25, No.3, p. 29-43.
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[3]. Schneider, B. (1987), "The people make the place", Personnel Psychology, Vol. 40 No. 3, pp. 437-53.
[4]. Magner, N., R.B. Welker and G.G. Johnson, 1996. The interactive effects of participation and outcome favourability on turnover intentions and evaluations of supervisors. J. Occup. Org. Psychol., 69: 135-143.

Paper Type	:	Research Paper
Title	:	The Role of Corporate Social Responsibility in Seeking to Create a Position for a Brand
Country	:	Iran
Authors	:	Hojjat Taheri Goodarzi , Nooroddin Gohari
	:	10.9790/487X-1621159170

Abstract: The objective of the present research is to study the relationship between accepting corporate social responsibility and seeking to create a position for the corporate's brand. To do this, the role of corporate social responsibility acceptance on the basis of Carroll's 4- dimensional model (other responsibility, ethical, legal, and economic dimension) on seeking to create a position on the basis of Keller's theory in the three dimensions of the power, desirability, and being unique of the environmental dependencies)

[1]. Aaker, D. A. (1992) . "TheValue of Brand Equity", The Journal of Business Strategy , 13 (4), 27-32.( in Persian)
[2]. Allahyari, Ashkan (2009), Improving the special value of a brand on the basis of the clients through creating a mentality of functional and nonfunctional benefits, management outlook, number 30, p.p. 29-48.( in Persian)
[3]. Amirshahi, Mirahmad and Abbasiyan, Farzaneh (2007) " Studying the effect of the perceptions of the consumers of the brands on their reactions", Humanistic and social sciences management journal, seventh year, number 25.( in Persian)
[4]. Azar, Adel and Momeni, Mansoor (2008), statistics and its applications in management, volume 2, Tehran Samt publications.( in Persian)
[5]. Benoit- Moreau , Florence(2011)," Building brand equity with environmental communication: an empirical investigation in France",EuroMed Journal of Business,Vol. 6 No. 1, pp. 100-116

Paper Type	:	Research Paper
Title	:	Study and Analysis of Various Decision Making Models in an Organization
Country	:	India
Authors	:	Deepika Verma
	:	10.9790/487X-1621171175

Abstract: Decision making is an important process in any business organization. Lots of resources are involved in it. Incorrect decisions may lead to downfall of the organization, that's why the process followed needs to be correct. In this study, various Decision Making Models are elaborated and discussed for the organization. The pros and cons are discussed and appropriate model's aptness is presented. The implication of the study revolves around the management committee involved in decision making to choose the correct model for the Business House. The research is descriptive and informative in nature and it involves the usage of secondary data available.

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