IOSR-JBM   Volume-18 ~ Issue-4 ~ April-2016

Abstract: This study was aimed to describe the implementation of strategic alliances in airline companies in Libya. The biggest airline companies in Libya have applied strategy alliances in their operation and network development. To compete in the global market, airline industry must create partnership with other companies. The partners of the alliances include not only airline industries around the world but also non-airline industries as the suppliers, consumers and complementors.......

Keywords: Strategy alliance, airline industry, alliance benefit, network development

[1]. Afriqiyah Airways.(2014). Company Profile. (Online), (http://www.afriqiyah.aero/, retrieved on November 29, 2015)
[2]. Albers S., B. Kochb and Ch. Ruff. 2005. "Strategic alliances between airlines and airports theoretical assessment and practical evidence", Journal of Air Transport Management, 11: 49–58
[3]. Atkinson, (2001). A Strategic Analysis Of The Oneworld Airline Alliance. Unpublished Master Thesis Simon Fraser University
[4]. Biggs, P. (2006). Managing Cultural Differences in Alliances.(On-line), (http://www.strategic-triangle.com/pdf/ACF53D2.pdf, retrieved on Oct 25 2015).
[5]. Brueckner, J & Spiller, P. (1994). Journal of Law and Economics, Vol. 37, No. 2 (October 1994), 380

Abstract: E- Banking is about using the infrastructure for digital age to create opportunities, both local & global. IT enables the dramatic lowering of transaction cost and the creation of new types of banking opportunities that address the barriers of time and distance. Banking opportunities are local, global and immediate in e-banking......

Keywords: E-Banking, Information Technology, Customer Satisfaction.

[1]. Subbarao D. (2009), "Information Technology and Banking- A Contributing Agenda" keynote address delivered at the Institute for Development & Research in Banking Technology, Hyderabad.
[2]. Krishnamoorthy, V. and R. Srinivasan (2013), Internet Banking as a tool for Customer Relationship Management – A Study on Customer Perspective, Indian Journal of Research, Volume 2, Issue 2, pp 187-190
[3]. Safeena, R., Abdullah and H. Date (2010), Customer's Perspective on EBusiness Value: A Case Study on Internet Banking, Journal of InternetBanking and Commerce, Volume 15, No. 1, pp 2
[4]. Sharma, H. (2011), Banker's Perspective on E-Banking, NJRIM, Volume 1, No. 1, pp 1
[5]. Mishra A K (2005), "Internet Banking in India Part-I", http://www.banknetindia.com.

Abstract: This study examined the impact of state revenue and expenditure on government budget performance in southwest Nigeria. Specifically the study analyzed the impact of actual as well as budgeted revenue and expenditure on government budget performance. Secondary data sourced from annual budget of six southwestern states for the period of 15 years covering year 2000 -2014. Techniques of analyses employed in the study include pooled OLS panel analysis, fixed effect panel analysis, random effect panel analysis while diagnostic including restricted f-statistics and Hausman test were employed to select the most efficient ad consistent estimation........

Key words: State revenue, state expenditure, budget performance, actual revenue/expenditure

[1]. Agagu, A. A. (2008). "Re-inventing the Nigerian Public Service in the Era of Reforms". Pakistan Journal of Social Sciences 5(3), 244-252. [2]. Alesina, A., Ricardo H., Rudolf H., and Ernesto S. (1999). "Budget institutions and fiscal performance in Latin America" Journal of Development Economics 59(2): 253- 273. [3]. Bleaney, M. (2010). "Budget Institutions and Fiscal Performance in Africa" CREDIT Research Paper, No. 10/02
[4]. Douglas, M. (2002). Handbook on Public Budgeting; Oregon (USA) Portland State University, 14-27.
[5]. Esu, B.B. and Nyang, B.J. (2009). "A case for Performance Management in the Public Sector in Nigeria. International Journal of Business Management Vol. 4 (4) April, 98-105.

Abstract: The study concerned unfair pricing strategies by lead grocery retail outlets in Zimbabwe.. A questionnaire survey was conducted on leading supermarkets in Zimbabwe to establish unethical pricing strategies. The most pressing issues were found to be the charging of higher prices than normal, price tags only appearing at tills, hiking prices at month end to reap from customers' pockets and price discrimination.

Keywords: unethical pricing, retail supermarkets, deceptive pricing

[1]. Dibb S., Simkin L., William M. P., and Ferrell O. C., (1997), Marketing Concepts and Strategies, 13th Edition, Boston: Haughton Miffin Company, pp. 742
[2]. Jobber D., (2010), Principles and Practice of Marketing, 6th Edition, McGraw Hill Higher Education, London, UK
[3]. Paboteeah, K. P. and Cullen, B. J. (2013).Business Ethics. Routledge Publishers, New York, USA
[4]. SAGE (2012) SAGE Brief Guide to Marketing Ethics
[5]. Shaw D. and Clarke I., (1999) Belief formation in ethical consumer groups: an exploratory study Deirdre, Marketing Intelligence & Planning 17/2 pp. 109-119

Abstract: In Kenya special groups constitute over 85% of the entire population yet they contribute to less than 10% of public procurement involvement thus hampering economic growth. Many of the problems cited by the special groups have included capacity building, lack of access to credit, inadequate skills, poor information and inhibitive legal regulatory framework. The 30% government procurement preference under the Access to Government Procurement Opportunities was set aside to assist the special interest groups who were in business but did not have the capacity to compete for government tenders with other established suppliers......

Keywords: Special interest groups, Procurement, Performance, Public entity

[1]. Beil, D. (2009). Supplier Selection. New York: Stephen M. Ross School of Business.
[2]. Blome, C., & Schoenherr, T. (2011). Supply chain risk management in financial crises—A multiple case study approach. International Journal of Production Economics, 2 (5) 76 – 93.
[3]. Certified Institute of purchasing and Supplies (2007). How to appraise suppliers. London: Certified Institute of purchasing and Supplies.
[4]. Dobler, D., Burt, W., & David, N. (1996). Purchasing and supply management (6th Ed.). New York : McGraw-Hill.
[5]. Government of Kenya. (2008). Kenya National Survey on Persons with Disabilities (2007). Nairobi: Government Printer

Abstract: Poor Working Capital Management (WCM) has been cited as the major causes of SME business failures and startups in the sector long lived shelf life. The Kenya National Bureau of Statistics (KNBS) in 2010 indicated that three out of five SMEs fail within the first few months of operations. In 2007, a Fina Bank report had indicated that SMEs exhibit both high birth rates and high death rates with 40% of the startups failing by year two and at least 60% failing by year four.....

Keywords: Financial Performance, Cash Management, Working Capital Management,

[1]. Abera, A. (2012). Factors Affecting the Performance of Micro and Small Enterprises in Arada and Lideta Factors Affecting the Performance of Micro and Small Enterprises in Arada and Lideta Sub-Cities , Addis Ababa. Journal of Accounting and Finance, 2(4), 15–27.
[2]. Afza, T., & Nazir, M. (2009). Impact of Aggressive Working Capital Management Policy on Firms' Profitability. The IUP Journal of Applied Finance, 15(8), 20–30.
[3]. Apuoyo, B. (2010). The Relationship Between Working Capital Management Policies and Profitabilities for Companies Qouted at the NSE. International Journal of Business and Management Invention, 1(1), 30–35.
[4]. Awuor, M. (2014). The Relationship Between Working Capital Management and Financial Performance of Manufacturing Firms in Nairobi County. Journal of Modern Accounting and Auditing, 1(1), 12–17.
[5]. Irungu, M. (2012). An Investigation into the Extent of Application of the Working Capital Management Techniques by Hire Purchase Companies in Nairobi. International Review of Management and Business Research, 1(1), 17–24.

Abstract: The development of telecommunications and information technology (IT) has been increasing rapidly, so that technology makes distance no longer a problem in communication, and the Internet becomes one of the media. This development facilitates the dissemination of information. This study aims to describe the pattern of interactions that occur in the network of Ridwan Kamil's Twitter, to identify actors having a role in supporting Ridwan Kamil's work program, and to describe the profile of influential actors.......

Keywords: Social Network Analysis, Centrality, Influencer, Smart City, Twitter

[1]. Pusat Kajian Komunikasi Universitas Indonesia and Asosiasi Penyelenggaraan Internet Indonesia, "Profil Pengguna Internet Indonesia," PUSKAKOM, Jakarta, 2014.
[2]. H. Kwak, C. Lee, H. Park and S. Moon, "What is Twitter, a Social Network or a News Media?," in International World Wide Web Conference Committee, Raleigh, North Carolina, USA, 2010.
[3]. Kompas, "Komunikasi Pemimpin Negara di Media Sosial, "6 Oktober 2014. [Online]. Avaliable: http://nasional.kompas.com/read/2014/10/06/23000061/ Komunikasi.Pemimpin.Negara.di.Media.Sosial. [Accessed 17 September 2015].
[4]. Kompasiana.com, "Kicauan Ridwan Kamil di Twitter: Cukup Menghibur.," 2013. [Online]. Available: http://www.kompasiana.com/delianasetia/kicauan-ridwan-kamil-di-twitter-cukup-menghibur_552a8076f17e61dd14d62424. [Accessed 17 September 2015].

Abstract: The new Kenyan constitution has created the two levels of government that is the national and the county government with a view of bringing more resources to the people on the ground. The new county governments have immense resources placed at their disposal in order to effectively deal with their constitutional mandate. In additional to the central government funding to the county governments, the county governments are mandated to collect revenues within the areas of their jurisdiction......

Keywords: Internal Audit, Organizational Independence, County Government

[1]. Affum, W. O. (2011). Evaluation of Inernal Controls in Papso Ghana Limited. International Journal of Business and Social Research, 2(3).
[2]. Alzeban, A. (2014). Perceptions of Managers and Internal Auditors as to Factors Affecting the Effectivness of Internal Audit in the Public Sector Context. International Journal of Business and Social Sciences, 2(3), 17–20.
[3]. Alzeban, A., & Sawan, N. (2013). The role of internal audit function in the public sector context in Saudi Arabia. African Journal of Business Management, 7(6), 443–454.
[4]. Atieno, O. (2013). The Relationship Between Corporate Social Responsbility and Financial Performance of Small and Medium Enterprises (SMEs) in Kenya. International Journal of Business and Social Research, 2(2), 29–33.

Abstract: Tax reforms play a vital role in an economy of any country by improving its tax systems. Kenya has experienced significant changes in its economy over the last four decades. The government needs to increase its tax revenues in order to meet social obligations. Despite the undoubted good intentions of the KRA, and a general increase in capacity within the organization as a whole, tax revenue has failed to show any signs of the dramatic increase hoped for......

Keywords: Tax Reforms, Revenue Collection

[1]. Amenta, Edwin. 2005. State-Centered and Political Institutionalist Theory: Retrospect and Prospect. 96–114 in Handbook of Political Sociology: States, Civil Societies, and Globalization edited by T. Janoski, R. Alford, A. Hicks, and M. A. Schwartz. New York, NY: Cambridge University Press.
[2]. Auriol A., & Warlters, M. (2002). Taxation Base in Developing Countries. New York" Free Press.
[3]. Baghebo, M. (2012). Natural Resource Economics. Bayelsa: Kadmon Printing Press and Publishing House.
[4]. Buyonge, C. (2007). Emerging issues on the role of customs in the 21st Century: An African focus. International Network of Customs Universities. World Customs Journal,1(1), 55-62.
[5]. Creedy, J. (2009, 11-13 February). The personal income tax structure: theory and policy. Paper presented at the conference on New Zealand Tax Reform – Where to Next? at the Victoria University of Wellington.

Abstract: Business process outsourcing is the process by which firms contract other firms to carry out responsibilities and activities previously internally implemented. Activities mostly outsourced are non-core activities. Organizations outsource in order to cut down on operation cost, focus on core activities and gain access to professionals and experts. Tea growing is vital to Kenya's economy. After coffee, it is the second largest cash crop in terms of earning the country foreign exchange. In terms of structure, economic contributions, and performance within the country's economy, this sector is very vital comprising of small-scale farmers to large multinational companies......

Keywords: Business Process Outsourcing, Performance, Procurement Function

[1]. Bolo, Z., & Mutua, J. (2014). Business Process Outsourcing Strategy and Performance of Kenyan State Corporations. International Journal of Business, Humanities and Technology, 5(7), 37–43.
[2]. Bugo, J. (2014). Outsourcing and the Performance of State Corporations in Kenya. Journal of Management Research, 2(3), 30–35.
[3]. Chepkemoi, E. (2014). Challenges of E-Procurement Implementation among Multinational Tea Companies in Kericho County, Kenya. International Journal of Business and Management Review, 2(2), 81–87.
[4]. Chimoita, E., Maina, G., Olila, D., & Onyango, J. (2015). The Role of Farmer Field Schools Approach in Improving Tea Production among Smallholding in Kenya. Universal Journal of Agricultural Research, 3(1), 4–10.
[5]. Emmanuel, O. O. (2013). Outsourcing Practice And Performance Of Mobile Telephone Service Providers In Nigeria. International Journal of Business and Management Invention, 3(2), 81–92.

Abstract: Globally, forensic auditing is a lifeline for many corporate organizations survival. It offers useful and unique auditing services and techniques. In recent years, forensic accounting has experienced substantial growth, becoming an important tool in detection, prevention and alleviation of economic crimes not only globally but also in Kenya.......

Keywords: Fraud Mitigation, Forensic Auditing Skills,

[1]. ACFE Report to the Nations. (2014). Report to the Nations on Occupational Fraud and Abuse. USA: ACFE.
[2]. Adepate, O. (2010). Laws of Forensic Investigation. Nigeria: The Nation Newspaper.
[3]. Akhidime, A. E., & Uagbale, E. R. (2014). The Growing Relevance of Forensic Accounting as a Tool for Combating Fraud and Corruption: Nigerian Experience. Research Journal of Finance and Accounting, 5(26), 155-167.
[4]. Bansal, M., Suman, & Sonepat, M. (2014). Survey Paper on Credit Card Fraud Detection. International Journal of Advanced Research in Computer Engineering and Technology, 3(3), 827-832.
[5]. Bhasin, M. (2007). Forensic Accounting: A New Paradigm for Niche Consulting. The Chartered Accountant, Country, 1000-1010.

Abstract: Although Zimbabwe has few banks, the uptake of e-banking facilities is at a slow pace. The reasons behind this are not known. Only 13% of the Zimbabwean banking customers used e-banking products. To carry out this study, the researchers chose mixed research methodology. Open-ended and closed questionnaires were used to collect data .Data analysis showed that 43% of the customers had less than 5 years computer usage experience.......

Keywords: E-banking, e-banking products, system security, e-banking benefits, e-banking challenges.

[1]. Berndt A.D, Saunders S.G., Petzer D.J. (2010): Readiness for Banking Technologies in Developing Countries, Southern Africa Business Review, Vol. 14 No.3
[2]. Burke, R., (2002), Interactive Critiquing for Catalogue Navigation in E-Commerce, Artificial Intelligence Review, 18, pp 3-4
[3]. Choi S. and Winston A., (2000), Benefits and Requirements of Interoperability in the Electronic Marketplace, International Journal of Technology in Society, Vol.22 pp 33-34
[4]. Christiansen H., (2001), Electronic Finance, Economics and Institutional Factors, OECD Financial Affair Division, Occassional Paper, No 2.
[5]. Draft, R.L., (1982), Bureaucratic Versus Non Bureaucratic Structure and the Process of Innovation and Changes, Research in the Sociology of Organizations, Vol.1, pp 129-166

Abstract: With universities competing to increase their influence in society, the role of programme co-ordinators in shaping competitive positioning of Zimbabwe Open University need to be capitalised. The regional programme co-ordinators (RPCs) need to carry out a variety of work that require more interactions with internal units and external organisations located around and away from their physical location. The RPCs are currently receiving two formal sources of instructions from the matrix structures of the Regional Directors and the Faculty Deans........

Keywords: Networking culture, Stakeholder delight, Regional Programme Co-ordinators, Regional Campus, Faculty Centre, Internal networks, External networks, Marketing Concept

[1]. Chen, A., Doherty, N. and Vinnicombe, S. (2012), "The perceived value of networking through an EMBA: a study of Taiwanese women", Career Development International, Vol. 17 No. 7, pp. 646-662.
[2]. de Jong J.P.J and Hulsink W, (2012),"Patterns of innovating networking in small firms", European Journal of Innovation Management, Vol. 15 Iss 3 pp. 280 – 297
[3]. De Klerk .S and Kroon J, (2007),"Networking in South African businesses", Management Decision, Vol. 45 Iss 1 pp. 89 – 103
[4]. Dulworth.M(2008) Building Strong Personal, Professional and Virtual Networks, USA: Berrett-Koehler Publishers.
[5]. Forret, M.L. and Dougherty, T.W. (2004), "Networking behaviors and career outcomes: difference for men and women?", Journal of Organizational Behavior, Vol. 25 No. 3, pp. 419-437.

Abstract: This Survival of organizations has become necessary with fulfilling the needs of the customers. Quality function deployment (QFD) is an efficient tool to prioritize customer requirements and technical solutions followed by identification of relation among technical solutions. In this research, house of quality (HOQ) has been employed to develop framework for implementing QFD for utility services. The framework is based on relationship matrix, technical matrix and correlation matrix........

Keywords: House of quality (HOQ), Kano model, QFD, utility service, Voice of Customer

[1]. Gillis, W. L., & Cudney, E. A. (2015). A Methodology for Applying Quality Function Deployment to the Commissioning Process. Engineering Management Journal, 27(4), 177-187.
[2]. Mazur, G. H. (2012). Using Quality Function Deployment to Write an ISO Standard for QFD*. Quality Engineering, 24(3), 436-443. Retrieved from http://www.tandfonline.com/doi/abs/10.1080/08982112.2012.682510.
[3]. Govers, C. P. M. (2001). QFD not just a tool but a way of quality management. International Journal of Production Economics, 69(2), 151-159. Retrieved from http://www.sciencedirect.com/science/article/pii/S0925527300000578.
[4]. Shin, J.-S., & Kim, K.-J. (2000). Effect and choice of the weighting scale in QFD. Quality Engineering, 12(3), 347-356. Retrieved from http://www.tandfonline.com/doi/abs/ 10.1080/08982110008962598?journalCode=lqen20.
[5]. Selen, W. J., & Schepers, J. (2001). Design of quality service systems in the public sector: use of quality function deployment in police services. Total Quality Management, 12(5), 677-687. Retrieved from http://www.tandfonline.com/doi/abs/10.1080/ 09544120120060141#.Vkg4EXnovZ4.

Abstract: Information and communication technology has significantly improved the quality of healthcare information management and operation. In Malaysia, Healthcare Information System (HIS) has become popular and used by most of health institutions including government as well as private hospitals and clinics. Millions of ringgit was invested for those systems, in which requires better measurement for its return of investment or success. However, measuring the success of those systems are tricky due to lack of established measuring instrument.......

Keywords: Health information systems, success model, success measurement

[1] Haux, R. Health information systems – past, present, future, International Journal of Medical Informatics 75 (3–4) (2005).

[2] Meijden M.J, H.J. Tange, J. Troost, A. Hasman, Determinants of success of inpatient clinical information systems: a literature review, Journal of American Medical Information Association. 10 (3) (2003).

[3] Garcia S.D, Effken A. J. Development and Initial Evaluation of Clinical Information Systems Success Model (CISSM). International Journal of Medical Informatics 82 (2013) 539-552.

[4] Nik Ariffin, et al. (2008). Improving Electronic Medical Records (EMRs) Practices through a Clinical Microsystem in the Malaysian Government Hospitals. Communications of the IBIMA, 5, pp. 50-64.

[5] Selvaraju S. Health Information Management: Malaysian Experience. Health Informatics Center, Ministry of Health, Malaysia, 2006. http://www. apami.org/apami2006/papers/Health%20 Information%20Management%20 Malaysian%20Experience.pdf [Accessed 21 March 2016].

Abstract: Public procurement plays a significant role in the efficient functioning any Government in the world since they rely on goods and services supplied by individuals. In Kenya, however there has been major complains on the wastage of resources, corruption and the lack of value for money in many government procurements contracts. Research has shown that, electronic procurement provides an alternative to manual procurement in such scenarios........

Keywords: Efficiency, E – Sourcing, Procurement, Procurement function

[1]. Bailey, P. (2008) Procurement Principles and Management. Harlow: Prentice Hall Financial Times.
[2]. Bwalya, J., & Zulu, S. (2012). Handbook of Research on E - Government in Emerging Economies: Adoption, E – participation and Legal Frameworks. Information Science Reference, Hensley. 23(6), 99-118.
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Abstract: In order to successfully survive and remain competitive in the private health care industry, individual health care providers must adapt strategies that give them give them an edge in performance in the market. The research objectives of the study were the examination of the National Health Insurance Fund (NHIF) as a platform for differentiation strategy among private hospitals in Nakuru. The study utilized a descriptive research design and a target population of accountants, marketers and hospital administrators in Nakuru. A sample size of 100 respondents was utilized........

Keywords: Competitive Strategy, Differentiation Strategy, National Health Insurance Fund

[1]. Abuor, G. (2012). Health Care Financing Strategies and Their Impact on Financial Sustainability (Case of Faith Based Hospitals in Kenya). Journal of Management and Business Studies, 2(4), 78–84.
[2]. Anyim, M. (2012). Gaining Sustainable Competitive Advantage Through Service Differentiation Among Private Hospitals in Nairobi. Journal of Management and Business Studies, 2(2), 65–70.
[3]. Barnes, J., OHanlon, B., & Decke, C. (2014). Private Health Sector Assessment in Kenya Private Health Sector Assessment in Kenya. International Journal of Research in Management, Economics and Commerce, 1(1), 65–74.
[4]. Carrin, G., James, C., Adelhardt, M., Doetinchem, O., Eriki, P., Hassan, M., … Zipperer, M. (2014). Health financing reform in Kenya--assessing the social health insurance proposal. South African Medical Journal, 97(2), 131–135.
[5]. Feng, W. (2013). Strategic Management for Large Engineering Projects: the Stakeholder Value Network Approach. Journal of Business and Management, 1(2), 35–40.

Abstract: The Zimbabwean mining companies have stores departments that distribute spares to other departments like engineering. Some mines have existing intranet systems but these are not fully utilised. The employees resort to the manual systems. Problems such as slow order processing and lack of computer skills resulted in delayed production. Data analysis, however, showed that the workers were aware of the benefits accrued from the use of intranet......

Keywords: Inventory management system, business performance, information technology, mining sector.

[1]. Bagdoniene L. and Zemblyte J., (2009), Online shopping motivation factors and their effect on Lithuanian consumers, Economic and Management, No 14.
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