IOSR-JBM   Volume-18 ~ Issue-7 ~ July-2016

Abstract: Agency banking is meant to address the profitability of Commercial banks in Kenya. The general objective of this study was to establish the relationship between the challenge of liquidity of agency banking and profitability of agency banks in Kenya. The study covered all the agency banks of Kisii County. The specific objectives of this study were: to determine the challenge of amount of cash transacted by the agency banks on their profitability and to establish the challenge of availability of funds to be converted by the agency banks on their profitability in Kisii County............

Keywords: Liquidity, Agency banking, profitability

[1]. Agrawal, A. & Knoeber, C. R. (1996). Firm Performance and Mechanisms to Control Agency Problems between Managers and Shareholders. Journal of Financial and Quantitative Analysis, 31(3):377(398).
[2]. Amin, M.E. (2005). Social science research: Conception, Methodology and Analysis. Uganda Kampala, Makerere University.
[3]. Armstrong, M. (2009), Armstrong handbook of Human Resource Management Practice (11th Ed), London. Kogan page.

[4]. Australian Agency for International Development (AusAID). (2010). Financial Services for the Poor. A strategy for the Australian aid Program. Canberra, Banking Survey, (2010)
[5]. Bell (1993). The Principles of Educational Management. London, Bell, and Britain Ltd.

Abstract: Due to rapid globalization the demand of customers has been changed. Marketers are following different strategies to attract the customer for the long time that leads to customer satisfaction. In recent times the retail market has become more popular around the world and Bangladesh is no exception. The popularity of the retail market is increasing rapidly in Bangladesh. It is not only expanding but also moving in different dimensions. This paper is an attempt to identify the customer expectation and perception towards retail chains in Bangladesh. A structured questionnaire has been designed and 85 respondents are being chosen for the paper. Service gap has been found out by using the SERVQUAL model. SPSS version-20 has been used to analyze the data. This paper summarizes that there is a gap between customer expectation and customer perception towards organized retail chains in our country.

Keywords: Customer Expectation, Customer Perception, Service Quality, Retail Chain, SERVQUAL model.

1. Azhagan, C. T., & Nagarajan, P. S. (2011). Analytical Study on Retail Service Quality of Organized Retail Sector in Trichy. AMET Journal of Management,75-83. 2. Bloemer, J., De Ruyter, K. O., &Wetzels, M. (1999). Linking perceived service quality and service loyalty: a multi‐dimensional perspective. European Journal of Marketing, 33(11/12), 1082-1106. 3. Brown, T. J., Churchill, G. A., & Peter, J. P. (1993). Improving the measurement of service quality. Research note. Journal of Retailing, 69(1), 127-139. 4. Bruhn, M., &Grund, M. A. (2000). Theory, development and implementation of national customer satisfaction indices: the Swiss Index of Customer Satisfaction (SWICS). Total Quality Management, 11(7), 1017-1028.

Abstract: Due to rapid globalization the demand of customer has been changed. Marketers are following different strategies to attract the customer for the long time that leads to customer satisfaction. In recent times retail market has got more popular around the world and Bangladesh is not exception from these. The popularity of retail market is increasing rapidly in Bangladesh. It is not only expanding but also moving in different dimension. This paper is an attempt to identify the customer expectation and perception towards retail chain in Bangladesh. A structured questionnaire has been designed and 85 respondents are being chosen for the paper............

Keywords: Customer expectation, customer perception, Retail chain, SERVQUAL model

[1]. John William & S. Prabakar (2012), A Study on Customer Perception on Retail Service Quality In Select Organized Retail Stores in Coimbatore City. International Journal of Retail Management and Research (ISSN 2277-4750) Vol. 2 Issue 3 Sep 2012 pp1-10

[2]. Thirumal Azhagan & Dr. P. S. Nagarajan (2011), Analytical Study On Retail Service Quality Of Organized Retail Sector In Trichy. Amet Journal of Management, July – Dec 2011, pp 75-83

[3]. Darshan Parikh(2006), Measuring Retail Service Quality: An Empirical Assessment of the Instrument. Vikalpa Volume 31 No 2 April - June 2006 pp 45-55

[4]. Dr. Ajmer Singh (2013), Relationship between Service Quality and Customer Satisfaction in Organized Retail Outlets. Developing Country Studies (ISSN 2224-607X) Vol 3, No.1, 2013, pp 84-95

[5]. Kumar.R & Dr. G. Barani (2012), Appraisal Relationship between Service Quality and Customer Satisfaction in Organized Retailing at Bangalore City, India. Industrial Engineering Letters (ISSN 2224-6096) Vol 2, No.2, 2012 pp 61-70

Abstract: In order to have the requisite quality and the quantity of contribution from the human resource it is necessary for every organization to ensure that it gets the right people at the right time. Organizations do this by timely and appropriate human resource planning. They recruit and select such people for their organizations who possess in them such human traits, characteristics and qualities which are needed in them to perform the duties and the responsibilities they are expected to perform on the jobs they are proposed to be put. The requirements of various jobs with the support of researches in the area of Job Analysis are to a large extent available...........

Keywords: Human Traits, Ministerial Employees, Human Resource planning, Job Analysis, Institution of Higher Learning.

[1]. Alam.et.al.(2013).Relationship between Employee Recognition and Employee Contribution in Service Industry. International Journal of Business and Marketing Management, 1(1), 1-8.
[2]. Aquinas, P.G.(2009).Organizational Behaviour. Excel Books: New Delhi, 66-68.
[3]. Barrick, M.R. et al.(1991).The Big Five Personality Dimensions and Job Performance. Personnel Psychology, (44), 1-26.
[4]. Barrick, M.R. et al. (1993). Autonomy as a Moderator of the Relationships between the Big- Five Personality Dimension and Job Performance. Journal of Applied Psychology, 111-18.
[5]. Boldy.et al.(2013).Attributes for effective nurse management within the health services of Western Australia, Singapore and Tanzania. Australian Health Review, 37(2), 268-274.

Abstract: Land registration is the core of real estate registration, which can protect the legitimate rights and interests of the land holders, reduce the cost of land transfer and transaction, and provide public information services for various market subjects. As important countries in Asia-Pacific Region, the United States, Canada, Russia, Korea, Japan and Australia have a great influence on economic development and political stability in Asia Pacific and even the whole world, which is closely related to their unique land management system formed in long-term development. Most importantly, the land registration system with unity of organization, high quality of employees, perfect agent system, mature compensation mechanism, and information publicity and transparency is worth learning..........

Keywords: Developed Countries in Asia-Pacific Region; Land Registration System; Contract Registration Mode; Right Registration Mode; Torrance Registration Mode

[1]. Ren Mingchun. Land Registration Systems in the World [J]. World Agriculture, 1992(03):9-10.

[2]. Zhang Songxiao, Fan Baoyin. Introduction of Western Land Registration System [J]. Real Estate Information of China, 1994(07):77-78.

[3]. Hu Shengguo. Comparison and Reference of Foreign Land Registration Systems [J]. Resources & Industries, 2011(01):101-105.

[4]. Gao Fuping. The Theory of Real Right Law (Chinese) [M]. Beijing: China Legal Publishing House, 2011：567-568.

[5]. Liang Huixing. Research on the Property Law of China (1) [M]. Beijing: China Legal Publishing House, 1998:195. [6]. Zhang Wei. Comparative Review on Foreign Land Registration Systems and Referential Significance for China [J]. Knowledge Economy, 2015(19):50-51

Abstract: Executive Summary: In the financial industry, Mutual Funds have happen to be a chosen topic to millions of people all over the world. A mutual fund is a special type of institution, a trust or an investment company which acts as an investment intermediary and invests the savings of large number of people to the corporate securities in such a way that investors get steady returns, capital appreciation and a low risk. At the retail level, investors are unique and are a highly heterogeneous group. A large number of investment options are available to investors..........

Keywords: Consumer behaviour, Mutual Funds, Service and Key Factors.

[1]. Agarwal, G.D., 1992, "Mutual Funds and Investors Interest", Chartered Secretary, Vol. 22, No.1, 23-24.
[2]. Goetzman, W.N., 1997, "Cognitive Dissonance and Mutual Fund Investors", The Journal of Financial Research 20, Summer 1997, 145-158.
[3]. Gupta, L.C., 1994, Mutual Funds and Asset Preference, Society for Capital Market Research and Development, Delhi.
[4]. Ippolito, R., 1992, "Consumer reaction to measures of poor quality: Evidence from Mutual Funds", Journal of Law and Economics, 35, 45-70.
[5]. Kavitha Ranganathan (2004), Study Of Fund Selection Behaviour of Individual Investors Towards Mutual Funds - With Reference to Mumbai City, M. Phil Thesis in Commerce, Madurai Kamaraj University,Madurai.

Abstract: This study intended to find out the quality of cultural services provided by Naval State University with the end in view of developing a strategic quality management of operation. A total of 835 respondents from the faculty composed of 125 full-time tenured faculty came from the following departments of the college unit namely: Education, Engineering, CIICT, Tourism, Maritime Education, Arts and Sciences, Biliran Campus. The 500 students were chosen from the various departments of the College and Biliran Campus. The 135 personnel were drawn from different offices supporting the college unit and Biliran Campus; and the 75 alumni were selected to represent the community or clientele...........

Keywords: Cultural Services; Strategic Quality; Management Operations; Naval State University.

[1]. Albrecht, Dale S. "Personnel: The Management of People at Work." New York: Mcmillan, 1987
[2]. Bladfor, Sonia. "Managing Professional Development in Schools." Routledge, USA, 2000
[3]. Casas, Freni Georgia V. "Quality Standard Systems Manual for St. Peter's College of Ormoc, Ormoc City, Leyte."Unpublished Master's Thesis. Naval State University, Naval, Biliran, March 2011.
[4]. Cowan, John. "On Becoming an Innovative University Teacher" St. Edmundsburry Press Ltd. UK, 2001
[5]. Cunningham, William G. and Cordeiro, Paula A. "Educational Administration" Allyn and Bacon, USA 2000

Abstract: The conventional theorem of dividend payout ratio and future earnings growth demonstrates a negative relationship. Several studies have produced contradictory results to this conventional aspect. This study analyses the relationship of two variables in the context of Sri Lanka and fill the empirical gap exists at the moment. The researcher has used firm level approach by considering 40 listed companies in the Colombo Stock Exchange based on the high market capitalisation over the period of 2006 to 2012. Financial institutes, companies that have not paid dividend and companies made losses during the period are excluded from the sample...........

Keywords: Dividend Payout Ratio, Future Earnings Growth, Leverage, Return on Assets.

[1]. Arnott, R., and Asness, C. (2003), Surprise! Higher Earnings Growth. Financial Analysts Journal, Vol.59, pp.70-87
[2]. Fama, E. F., and French, K. R. (2000), Forecasting Profitability and Earnings. The Journal of Business, Vol.73, pp.161-175.
[3]. Flint, A., Tan, A. & Tian, G. (2010), Predicting future earnings growth: A test of the dividend payout ratio in the Australian market. The International Journal of Business and Finance Research, Vol. 4(2), pp.43-58.
[4]. http://www.cse.lk/data_library.do
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Abstract: The unclear results of many studies conducted in Israel and over the world; lead to seek the SBM (school based management) issue, in order to help societies and educators to determine about how to improve school and education system outcomes. The main results of the conducting a study "The impacts of SBM and principal management style on school outcomes, efficacy and teacher satisfaction", is inviting a new model which I called "Advanced SBM model". This new model uses as a new tool which helps and assists study field to clarify and being more exact of exploring the SBM reform.........

Keywords: Innovation, SBM, Multi Economic, Advanced, Updated, Fate, illustration, Transformational

[1]. Caldwell, B. (2005). School based management. Retrieved from http://unesdoc.unesco.org/images/0014/001410/141025e
[2]. Cobbold, T. (2012). School autonomy is not the success claimed: Education research brief. Retrieved from http://www.saveourschools.com.au [3]. Haenisch, J.P. (2012). Factors Affecting the Productivity of Government Workers. Gender Studies Journals. Retrieved from http://sgo.sagepub.com/content/2/1/2158244012441603
[4]. Nusche, D., Laveault, D., MacBeath J., and Santiago, P. (2012). OECD reviews of evaluation and assessment in education: New Zealand. Retrieved from http://www.oecd.org/newzealand/49681441.pdf

Abstract: The study explored the relationship between Co-operative Unionism and Informal lobbying in Nigerian Universities. The objective of the study is to determine the nature of relationship between integrative bargaining of Cooperative unions and promptness to resources' allocation by Nigerian Universities. Descriptive survey research design was employed and data were analyzed with mean and standard deviation. Pearson Product Moment Correlation Coefficient was used to test the formulated hypothesis at 5% (percent) level of significance...........

Keywords: Unionism, Cooperative, Informal Lobbying, University.

[1]. Agbonna, S. A.; Yusuf, A.; & Onifade, A.B (2009). Communication and conflict manager's personality in school security and conflict management. Journal of annual national conference.
[2]. Azuka, E. B. (2011) Research methods: Theory and applications. Nigeria: Noben Publishers.
[3]. Berhanu, T. L; Meniga, M.; & Azmera, G. (A study of financial performance of Multipurpose Cooperative Unions of Tigary region Ethopia. (2010) International Journal of current research
[4]. Bruno, R.; Dovgan, D.; Eum, H.; & Terrasi, E. (2012) The resilence of the cooperative model-USAID OCED sponsored.
[5]. Business Dictionary, Web Finance (2015)CLARITY (2013) Cooperative advocacy: A practical guide for advocating cooperative legal and regulatory reform. The Cooperative Law and Regulation Initiative (CLARITY).

Abstract: Global electronics industry experienced growth from 2013-2015, businesses are forced to achieve competitive advantage to win the market. Len Industri (Ltd.) Company implement ISO 9001: 2008 certified quality management system since 2009. However, the achievement ofLen Industri (Ltd.) Company's performance have not been up to reach the CBP targets and needsan improvement. The purpose of this study is to determine the impact of ISO 9001 : 2008 Quality Management Systems, consist of customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement...........

Keywords: ISO 9001 : 2008, Manufacturing Performance, Path Analysis,Quality Management Systems

[1] Statista, Estimated growth rates for the global electronics industry from 2013 to 2015, by region. Quoted September 26, 2015, from Statista: Estimated Growth Rates for the Global Electronics Industry from 2013 to 2015, by region.

[2] Semuel, Hatane., dan Zulkarnain, Joni. Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan. Journal of Management and Entrepreneurship, 13( 2), 2011.

[3] Sutoyo. Analisis Pengaruh Penerapan Sistem Manajemen Mutu ISO 9001:2000 terhadap Kinerja Karyawan. Variasi, ISSN: 2085- 2 (6),2011.

[4] ISO Central. Quality Management Principle, (Geneve, ISO Central, 2012)

[5] PT Len Industri (Persero),Annual report Len 2014, (Bandung, PT Len Industri (Persero), 2014).

Abstract: The objective of this study was to analyse the marketing barriers in the efficiency macadamia marketing systems that affect the market efficiency of agrifood industry, the case study of macadamia nuts in the central highlands Kenya. This was achieved by analysing and revealing strengths and weaknesses of policy makers deliberating on corrective measures, challenges and opportunities that facilitate the developments of collaborative relationships in the industry. The study also looked at Value chain analysis used for promotion of enterprise development, Enhancement of food quality and safety. The coordinated linkages among the five market channels, which were identified as farmers, middlemen, processors, Retailers and the consumers were used in the case study........

[1] Amrik, S. & Keith, H. (1988). Effective Operations Management, Management Decision Volume 26 Number 2of 1988, Production Management, Productivity, Quality Control. West Yorkshire MCB: University Press, Printed by Rawdon Printing company Bradford, pp.58-70.
[2] Barrientos, S. (2007). Globalisation and Ethical Trade. Assessing the Implications for Development in Journal of International Development, Vol. 21, pp. 412-427
[3] Bergsten, F. (2007). Global Economic Leadership and the Group of Seven. Washington, U.S.A.: Institute for International Economics.
[4] Bernard, H. R., & Ryan, G. W. (2010). Analyzing Qualitative Data: Systematic Approaches. Los Angeles: CA Sage.
[5] Fasse, A, Grote, U. & Winter, E. (2009). Value Chain Analysis Methodologies in the Context of Environment and Trade Research. Gottfried Leibniz, University of Hannover: Institute for Environmental Economics and World Trade.

Abstract: The study aims at determining the implications of IPSASs on accountability of Nigeria public sector with emphasis on its effects on efficient management of public funds, effective budget implementation, and checking of cases of corruption among public officers in the South Eastern states of Nigeria. The study which adopted survey design collected data using five point likert-scale questionnaire which was administered on sample of 314 out of 1458 Accountants and Internal Auditors in the ministries of finances of south Eastern states of Nigeria. The data was analyzed using descriptive statistics...........

Keywords: Implications, IPSASs, Financial Accountability, Nigerian Public Sector, South Eastern States

[1] Acho, Y. (2014). The Challenges of Adopting International Public Sector Accounting Standard (IPSAS) by Nigeria. Journal of Social Sciences and Public Policy, 6(2), 29-39.
[2] Adamu, S. A. and Ahmed, A. D. (2014). IPSAS and Nigerian Public Sector: The Challenges of First Time Adopters. International Journal of Social Sciences and Humanities Innovations, 2 (1) 151- 160.
[3] Adebayo, P. A. (2013). International public sector Accounting Standard: A Practical guide to Reporting Entities in Nigeria. Arogbodo Press Ltd. Printing and Publishing Area 1, Garki- Abuja, 207P.
[4] Adegite, E. O. (2010). Accounting, Accountability and National Development. Nigerian Accountant, 43(1), 56-64.
[5] Ajie, H. A. and Wokekoro, O. E. (2012). the Impact of Corruption on Sustainable Economic Growth and Development in Nigeria, International Journal of Economic Development Research and Investment, 3 (1), 27-32.

Abstract: The Micro, Small and Medium Enterprises (MSME) are considered as the nerve system of economic development in terms of employment and income generation in India. Still access to adequate and timely credit at a reasonable cost is the most critical problem faced by MSMEs. (Kushalakshi, Dr. A. Raghurama, 2014) Over the years there has been a significant increase in credit extended to this sector by the banks. Despite the increase in credit outstanding to the sector, the financial needs of MSMEs have not been adequately addressed by formal financial institutions............

Keywords: BHAR, BSESME platform, Equity financing, Holding Period Return, MAAR

[1]. Bose, B. (2013), " Financing of Micro, medium and small scale enterprises in India Key Challenges‟ in IOSR Journal of Economics and Finance (IOSR- JEF), 1 (1), PP 01-04, May-June 2013.
[2]. Gola K R (2015). "Small and Medium enterprises: Assessing alternative sources of financing‟ .International Journal of Research in Management and Social Sciences, 3 (I (VII)), 102-108.
[3]. Kunt, T & Bech, A (2006), Small and medium-size enterprises: Access to finance as a growth constraint in Journal of Banking & Finance, pp 2931–2943.
[4]. Kushalakshi, A. R. (2014) on "Bank Finance to Micro, Small and Medium Enterprises" Volume: IV, Issue : IV, April – 2014
[5]. Nair ,T.K.A. Chairman (2010), Report of the Task Force on MSME

Abstract: Theory X, Theory Y and Theory Z in organizational behaviour (OB) are related to human motivation and management. Theory X and Y coined by Douglas McGregor in the late 1960s, says that the average human being is lazy and self-centred, lacks ambition, dislikes change, and longs to be told what to do. The corresponding managerial approach emphasizes total control. Theory Y maintains that human beings are active rather than passive shapers of themselves and of their environment. They long to grow and assume responsibility............

Keywords: Organizational theories, Theory X, Theory Y, Theory Z, Theory A, Theory of Accountability.

[1] F.W. Taylor, The principles of scientific management (Harper, 1914).
[2] J. Ivancevich, R. Konopaske, and M. T. Matteson, Organizational Behavior and Management (8th ed. New York: McGraw-Hill Higher Education, 2007).
[3] P.S. Aithal, and P.M. Suresh Kumar, ABC Model of Research Productivity and Higher Educational Institutional Ranking, June 2016, Downloaded from https://mpra.ub.uni-muenchen.de/72333/1/MPRA_paper_72333.pdf.
[4] P.S. Aithal, Study of Annual Research Productivity in Indian Top Business Schools, International Journal of Scientific Research and Modern Education (IJSRME), I (I), May 2016, 402-414.
[5] P.S. Aithal, How to Increase Research Productivity in Higher Educational Institutions –SIMS Model, International Journal of Scientific Research and Modern Education (IJSRME), I(I), May 2016, 447-458.

Abstract: The present study investigates that the Employee Health and Safety and its impact towards Job Satisfaction with special reference to BSNL, three different SSA(Secondary Switching Area)s namely Trichy, Thanjavur and Madurai SSA using SEM Modeling. To examine the Employee Health and Safety are associated with Job Satisfaction using by Job Descriptive Index (JDI) Scale among BSNL employees. The JDI scale included Work, Supervision, Pay, Promotions, and Co-worker. Based on the findings, Employee Health and Safety having positive relationship into Job Satisfaction, because employees perceived good Health and Safety. Some important implications for future research are also derived from the study.............

Keywords: Employee Health and Safety, Job Satisfaction & JDI Scale.

[1]. Anjaneyulu, B. S. R. (1970). Teaching Profession and Job Satisfaction. Educational India,37(6),185-188.
[2]. Gopinath. R., & Shibu. N. S., (2014a), HRD Practices and its Impact towards Job Satisfaction in BSNL, Madurai SSA- A Study, International Journal of Human Resource Management Research and Development, Vol.4, No.1, pp. 61-69.
[3]. Gopinath. R., & Shibu. N. S., (2014b), HRD Practices and its Impact towards Job Satisfaction in BSNL, Thanjavur SSA- A Study,"Asian Journal of Management Research" Vol.5, Issue: 1, pp.138-147.
[4]. Gopinath, R., & Shibu, N.S. (2014 c).A Study on HRD Practices Influencing Job Satisfaction in BSNL, Trichy SSA, International Journal of Scientific Research,3(4), 147-149.
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Abstract: SMEs are important actors of the territorial development and their internalization process may be favored by the local advantages. Some SMEs are inert local firms while others are dynamic and improve their perspectives in international levels. The synergies between the local context and the firms' internationalization seem to be potentially important as they offers opportunities of creativity and positive conditions of work and production. On other hand, the local context may benefit from the international development of the enterprise and improve equipments, landscape and social conditions.............

Keywords: Internationalization, Morocco, SMEs, Territorial dynamics.

[1]. Bakkali, Mohamed, 1997. Droit de tourisme au Maroc: étude analytique et critique, organisation du phénomène touristique. Edition
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Abstract: To gather some knowledge with regarding to provide some important views and suggestions about the effect of adopting International Accounting Standards is the main objective of this paper. Two methods have been followed to prepare this paper. Firstly, the authors have taken an interview to a manager of a company where recently adopted International Accounting Standards to improve the firms position. Secondly, a case study has been analyzed for getting better and clear knowledge about the effect of adopting International Accounting Standards on firm's financial statement and decision making process........

Keywords: IAS, financial statement, effects, accounting, changes, adoption etc.

[1]. Ahmed, S. A., Neel, M., Wang, D. (2013), Does mandatory adoption of IFRS improve accounting quality? Preliminary evidence.
Contemporary Accounting Research, 30(4), p.1344-1372.
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Abstract: This paper attempts to provide insights into the best practices in mentoring followed by the Indian companies and the benefits derived by these companies. Paper compares the Global best practices in mentoring and the mentoring processes of Indian companies. Today Organisation Development(OD)interventions and mentoring programmes are becoming increasingly popular among Indian companies and how these companies are leveraging mentoring as a tool of competitive advantage are discussed in detail. Global companies such as AT&T Bell Labs, Johnson & Johnson, NCR Corporation,...........

Keywords: Mentoring, OD Interventions, Mentor, Protégé, Mentees, Competency

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[3]. Clarke M. (2005), University of western Sydney, New south wales, Australia, Reconceptualising mentoring: A conceptual framework that supports and contributes to the professional learning of research colleagues? pp 3-5,
[4]. David Kay and Roger Hinds (2008) A Practical Guide to Mentoring, 4th edition, Macmillan Publishers India Ltd. pp. 46-52
[5]. Elkin J. (2006), A Review of Mentoring Relationships: Formation, Function, Benefits, and Dysfunction, Otago Management Graduate Review, Vol 4 pp. 11-23