IOSR-JBM   Volume-18 ~ Issue-9 ~ September-2016

Abstract: The Kenyan higher education sector has been rapidly expanding in terms of student enrolments. Available statistics shows rapidly expanding higher education sector student enrolments levels from each year. The expansion in the higher education sector is also experienced across private institutions. These rapid expansions of the university population as well as the university numbers have created an extremely competitive environment. The Kenyan higher education sector, the largest within East Africa, is operating in a hyper competitive environment due to the rising number of the universities, university colleges and university satellite campuses spread across different towns. The cost leadership policy is among the strategies that universities have adopted.

Keywords: Cost Leadership, Pricing Policy, Scale Policy.

[1]. Abdi, A. (2014). Strategic Planning and Performance of Banks in Kenya: A Case of National Bank of Kenya. Journal of Emerging Issues in Economics, Finance and Banking (JEIEFB), 2(3), 25–35.
[2]. Agumbi, P. (2013). Challenges and Practices of Strategy Implementation at Technical University of Mombasa. Journal of Modern African Studies, 2(4).
[3]. Annor, K. (2012). An Assessment of the Service Quality Delivery in Tertiary Education-A Case Study of Pentecost University College, Ghana. Journal of Management and Business Studies, 2(3), 30–35.
[4]. Anyim, M. (2012). Gaining Sustainable Competitive Advantage Through Service Differentiation Among Private Hospitals in Nairobi. Journal of Management and Business Studies, 2(2), 65–70.
[5]. Chepkiyeng, F. (2009). Analysis of Strategic Responses of Commercial Banks Towards Attaining Competitive Advantage in Kenya. International Journal of Social Sciences and Enterpreneurship, 2(3), 29–35.

Abstract: Interpersonal conflict in work place is a potential problem that organizations can neither avoid nor encourage. It's a potential problem faced by the managers cited in literature, observed in practice as well. While eliminating interpersonal conflict from the work place which is a tough task, managing such conflict could be beneficial to organizations such as services enterprises. Hence, the present work is aimed at developing the scheme of things that can be beneficial to the services enterprises in terms of organizational conflict sources and its inadvertent resolution styles.......

Keywords: Interpersonal conflict, Conflict Management, Conflict Sources, Integrating style, Obliging style, Dominating style, Avoiding style and Compromising style.

[1]. Alper, S., Tjosvold, D., and Law, K. S. (2000). Conflict management, efficacy, and performance in organizational teams. Personnel Psychology, 53(3), 625-642.
[2]. Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
[3]. Baron, R., and Joel, N. (1996). Workplace Violence and Workplace Aggression: Evidence on their Relative Frequency and Potential Causes. Aggressive Behavior, 22 (May/June), 161-173.
[4]. Caza, B. B., & Cortina, L. M. (2007). From insult to injury: Explaining the impact of incivility. Basic and Applied Social Psychology, 29(4), 335‐350.
[5]. Chen, G., and Tjosvold, D. (2002). Conflict management and team effectiveness in China: The mediating role of justice. Asia Pacific Journal of Management, 19(4), 557-572.-

Abstract: The paper attempts to explore and narrate the emerging relationship between mothering and managing from the perspective of mothers who are professional managers working in private and public sector. The paper has tried to fathom in the intricate relationship between the processes of mothering and managing; to reveal power relationship structures of mothering and managing; and to correlate the issues of work outside home, domestic work-sharing, and family-size with the management process from the organisational point of view. The unit of study has been women in management position.............

Keywords: Motherhood, Management, Mother-managers, Identity of Mother-manager

[1]. Babbie, E. 2002. The Basics of Social Research. California: Wadsworth/ Thomson Learning.
[2]. Brown, Jonathon D., Rebecca L. Collins, and Greg W. Schmidt. 1988. "Self-Esteem and Direct
[3]. Versus Indirect Forms of Self-Enhancement."Journal of Personality and Social Psychology 55:445–53.
[4]. Eyer, Diane. 1996. Motherguilt: How Our Culture Blames Mothers for What's Wrong with Society. New York: Random House.
[5]. Gecas, Viktor. 1982. "The Self-Concept." Annual Review of Sociology 8:1–33.

Abstract: This study aims to identify and analyze the role of the private sector in improving the quality of hospital services.Besides, the study also aims to build a model of private partnerships and government in improving the quality of hospital services.The government's success in improving the quality of services at the hospital depends on all parties, including the business community, private sector and civil society.Private sector role in improving the quality of hospital services in East Java is still relatively less, this is indicated by the results of interviews with hospital administrators were selected as sample...............

Keywords: Public Private, Partnership, Quality.

[1]. Churchill and Suprenant, 1982; Oliver and De Sarbo, 1988; Spreng and Olshavsky 1993, International Journal of Bank Marketing, 16/2, 1998, p. 53)
[2]. China, 1990; Daniel, 1992; Synchan, 1990, Implication of Loyalty Program Membership and Service Experiences for customer Retention Value, Journal of Academy of Marketing Science.
[3]. Don and Taylor, 1982, Measuring service quality : a reexamination and extension, Journal of Marketing Vol. 56, July, pp. 55-68.
[4]. Dikson Jonah, 2008, Partnership on urban poverty alleviation programs" legality journal Vol 3 no 2
[5]. Evans, 1999. Customer Relationship Management : Creating The Customer-centric

Abstract: Agricultural development ofa state can be obtained through intensifying the crops at limited area. Higher cropping intensity indicates maximum area is cropped more than once. The presentstudy is an attempt to analyse district wise performance in intensity of cropping in Haryana. Further the impact of irrigation on cropping intensity is analysed. The data is taken from various issues of Statistical Abstracts of Haryana. Appropriate statistical tools i.e. average; variance and simple linear regression are used for analysis of data. Variations were found among the districts in terms of cropping intensity...............

Keywords: Cropping intensity, Disparity, Interdistrict,Agriculture.

[1]. Aggarwal, P. K., & Moudgil, A. (2015). Structural change and growth of agriculture in Haryana. International Journal of Applied Research, 1 (13), 133-139.
[2]. Hajare, R., Jaykar, T., Patil, V., & Magdum, A. (2014). Land use and cropping pattern in Kolhapur district. Online International Interdisciplinary Research Journal, 4, 342-348.
[3]. Kalaiselvi, S., & Sundar, I. (2011). Interstate disparity in cropping intensity in India. International Journal of Business Management, Economics and Information Technology, 3 (2), 269-273.
[4]. Kaunakaran, K., & Palanisami, K. (1998). An analysis of impact of irrigation on cropping intensity in Tamil Nadu. Indian Economic Review, 33 (2), 207-220.
[5]. Kumar, A., & Jain, R. (2013). Growth and instability in agricultural productivity: A district level analysis. Agricultural Economics Research Review, 26, 31-42.

Abstract: Classification has delivered important meanings in our life. In general, the definition of classification simply means the grouping together of alike things according to common qualities or characteristics. Classification has essential part to play especially in assisting in the search process. By classifying things into different segments it enables us to retrieve things or information that we needed to look for, without the risk of too much time consuming in retrieving that particular things or information...............

Keywords:.......

[1]. Bestpractices@hoechstmarionrousel
[2]. Classification and attributes :http://www.learnnc.org/lp/editions/intrigue/1001
[3]. Bestpractices@houseofcode
[4]. Hunter, Eric. (2002), Do we still need classification? in "Future of classification"
[5]. http://images.lib.monash.edu.au/ims2102/04117080.pd

Abstract: Employee compensation is the heart of the employment relationship, being of importance to both employees and employers. In India attracting, engaging and talent retention are not only involving questions of compensations packages. Employment experience in India also consists of economic, social, psychological, motivational and religious aspects. Current employees are the first brand ambassadors. Attracting and retaining high performing employees is a huge challenge for international companies. The compensation system of the Organization shows effect on employer branding and its try to retain talent employees for the long term success of the organization and value proposition of the organization...............

Keywords: compensation system, employer branding, retain talent, value proposition..

[1] Aiesec.Employer branding program. [online]. 2010. [cit. 2010-09-22].
http://www.aiesec.org/cms/aiesec/ai/central%20and%20eastern%20europe/slovaKia/aiesec%20nitra/pre_firmy/xemployer_brandingx_program.
[2] Ambler, T. & Barrow, S. (1996). The employer brand. Journal of Brand Management, 4 (3), 185-206. [3] Armstrong, Michael. A Handbook of Human Resource Management Practice. Kogan Page Limited, 1999.
[4] Backhaus K. &Tikoo S. (2004). Conceptualizing and researching employer branding. Career Development International, 9 (4), 501-517.
[5] Balmer, J.M.T. (2001), "The Three Virtues and Seven Deadly Sins of Corporate Brand Management", Journal of General Management, Volume 27, No.1, pp. 1-17.

Abstract: Emotional labor, the process of regulating both, feelings and expressions for organizational goals, is commonplace in the hospitality industry. Past research has constantly provided empirical evidence that emotional labor can have positive consequences on organizational success but negative impact on employees' well-being. Within the context of the Indian service industry, this paper discusses the concept and consequences, of emotional labor and how important it is for organizations to acknowledge their workers' emotional contribution to the organizational performance. Some suggestions in terms of human resources (HR) practices to assist service employees provide quality service while dealing more effectively with the strain associated with the performance of emotional labor are also offered...............

Keywords: Emotional Labour, Hospitality Industry, Human Resource practice.

[1] Bakker B. Arnold, Demerouti Evangelia & Schaufeli B. Wilmar (2003). Dual processes at work in a Call centre: An Application of the job demands – resources model. European Journal of Work & Organizational Psychology, 12(4), 393–417.
[2] Biron Caroline, Brun Jean-Pierre & Ivers Hans (2008). Extent and sources of occupational stress in university staff. Work, 30, 511-522.
[3] Brannan J. Matthew (2005). Once more with feeling: Ethnographic reflections on the mediation of tension in a small team of call centre workers. Gender, Work & Organization, 12(5), 420 – 439.
[4] Brief, A.P. and Weiss, H.M. (2002). Organizational behaviour: Affect in the workplace. Annual Review of Psychology, 53, 279-307.
[5] Bulan, H.F., Erickson, R. and Wharton, A.S. (1997) Doing for others on the job: the effective requirements of service work, gender and emotional well-being, Social Problems, 44(2), pp.235–57.

Abstract: The term "profit‟ is an accounting concept which shows the excess of income over expenditure viewed during a specified period of time. The basic financial objective of companies is to maximize, within socially acceptable limits, profits from the use of funds employed by them. If an enterprise fails to make profit, capital invested is eroded and if this situation prolongs, the enterprise ceases to exist. Profit can be increased in two ways: by increasing turnover or total income, or by reducing total costs, or total expenditure. In practice, both methods be used to the maximum extent possible..............

Keywords: Profitability, Cashflow.

[1]. Bardia, S.C. (2004): "Liquidity Management: A Case Study of Steel Authority of India Ltd", The Management Accountant, ICWAI, Kolkata, June, pp. 463-467.
[2]. Banerjee, B. (1982): "Corporate Liquidity and Profitability in India", Research Bulletin, ICWAI, Kolkata, July. Pp. 225-234.
[3]. Basu, S.N. (1992): "Working Capital Management – Tyre Companies" The Management Accountant, Vol. 27, No. 5, Kolkata, p. 332.
[4]. Chakraborty, S.K. (1976): "Funds Flow and Liquidity Management" in Topics in Accounting and Finance, Chakraborty, S.K., Bhattacharya, K..K., Ghosh, S.K. & Rao, N.K. (ed), Oxford University Press, Kolkata, pp. 81-91.
[5]. Smith, K. (1980): "Profitability Versus Liquidity Tradeoffs in Working Capital Management", in K.V. Smith, Readings on The Management of Working Capital, St. Paul, MN, West Publishing Company, pp. 549-562.

Abstract: The present study aimed to evaluate the relationship between dimensions of quality of work life and organizational commitment dimensions of Health care professionals in Thanjavur district. The study is descriptive-correlation. Among 304 Health care professionals in Thanjavur district., 170 Health care professionals were selected by random cluster sampling method. For data collection, questionnaires of quality of work life of Walton (1973) and organizational commitment survey of Allen and Meyer (1990) were applied. The data were analyzed by descriptive, inferential indices including Pearson correlation test, path analysis and regression................

Keywords: Quality of work life, Organizational commitment, Health care professionals.

[1] AliReza Bakhshayesh1, Mehdi Rahimi2, Hojat Eftekhari Yazd, Iran. A survey of the effect of dimensions of quality of work life on organizational commitment dimensions. Scro research annual report vol. 3, pp. 1-9, 2015 issn 1494-7617.
[2] Ahsan, N., Abdullah, Z., Fie, D. G., & Alam, S. S. (2009). A study of job stress on job satisfaction among university staff in Malaysia: Empirical study. European journal of social sciences, 8(1), 121-131.
[3] Albrecht, K. (2013). Employee Quality of Work Life Survey (EQWLS). Karl Albrecht International.
[4] Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational psychology, 63(1), 1-18.
[5] Altbach, P. G., Reisberg, L., & Rumbley, L. E. (2009). Trends in global higher education: Tracking an academic revolution.

Abstract: Background: Quality of work life is one of the most important factors for human motivating and improving of job satisfaction. Aim: The current study was carried out aimed to determine the relationship between quality of work life and job satisfaction in faculty members of self-financed engineering colleges in Tamil Nadu. Method: In this descriptive- analytic study, 202 faculty members of 20 Engineering colleges in Tamil nadu. . The job satisfaction questionnaire of Smith and Kendall and Walton Quality of Work Life questionnaire were used for data collection. Validity and reliability of questionnaires were confirmed in previous studies. Data analysis was done using SPSS 20. The Pearson correlation coefficient and multiple regression tests were used for data analysis................

Keywords:quality of work life, job satisfaction, faculty members.

[1] Adhikari, D. R., & Gautam, D. K. (2010). Labor Legislations for Improving Quality of Work Life in Nepal. International Journal of Law and Management, 52(1), 40-53. http://dx.doi.org/10.1108/ 17542431011018534
[2] Armstrong M. (2006). A handbook of human resource management practice (10th ed., p. 264). Kogan Page Publishing.
[3] Ballou, B., Norman, H., & Goodwin, N. (2007). Quality of Work Life. Strategic Finance, 89(4), 41-45.
[4] Che Rose, R., Beh, L., Uli, J., & Idris, K. (2006). An analysis of quality of work life (QWL) and career-related variables. American Journal of Applied Sciences, (12), 2151-2159.
[5] Conklin, M. H. (2008). An Examination of Pharmacy Faculty Quality of Work Life: Work Satisfaction, Turnover Intentions, and Self-Efficacy (MSc Dissertation). Duquesne University.

Abstract: Notwithstanding the progress that has been made in the Leadership in Energy and Environmental Design (LEED) program, engineering and construction professionals express frustrations with meeting the stringent criteria required to earn LEED building certifications. Without effective management practices, LEED project challenges can minimize the capacity of construction organizations to achieve LEED project certifications in a cost-effective and timely manner. The main purpose of this study is to explore LEED project challenges and develop an integrated construction management approach for minimizing LEED challenges. A mixed method approach utilizing surveys and a case study was adopted for this research project. Responses obtained from surveys completed by construction professionals were clustered into common themes and analyzed...............

Keywords: Project management, construction organizations, LEED, sustainable, green.

[1] Kibert, C. J. (2008). Sustainable construction- green building design and delivery (2nd ed.). Hoboken, New Jersey: John Wiley & Sons, Inc.
[2] Ding, G.K.C. (2008). Sustainable construction – the role of environmental assessment tools. Journal of Environmental Management, 86(3), 451 – 464.
[3] Myers, D. (2005). A review of construction companies attitudes to sustainability. Construction Management and Economics, 23(8), 781 – 785.
[4] U.S. Green Building Council (2016). LEED. Retrieved from U.S. Green Building Council: http://www.usgbc.org/leed
[5] Heerwagen, J. (2000). Green buildings, organizational success and occupation productivity. Building Research and Information, 28(5), 353-367.

Abstract: The study sought to assess the effect of financial innovation on the growth of financial institution in commercial banks in Eldoret town. The objective of the study was; to determine the effect of internet banking on growth of commercial banks, to determine the effect of M- banking innovation on growth of commercial banks, to examine the role Agency banking on growth of commercial banks and to determine the effect of Insurance on growth of commercial banks in Eldoret Town. The study was guided by the Silber's constraint theory of innovation, Kane's theory and Merton's market efficiency theory of innovation. The research adopted a descriptive research design................

Keywords: Internet Banking,M- banking innovation, Agency Banking,Insurance and Growth of Commercial Banks

[1]. Abernathy, W. J. & J.M., (1998). Patterns of Industrial Innovations, Technology Review, (80),
[2]. Ahmed, H. (2003). The role of Islamic financial institutions in financing micro- enterprises:theory and evidence. A paper presented at the Forum on Islamic and finance organised by the Arab Academy for banking and financial science in Amman, Jordan, 27- 29 September, 2003
[3]. Ahmed, H. K.,Raza, A.,Amjad, W., &Akram, M. (2011). Financial performance of Financecompanies in Pakistan.Interdisciplinary Journal of Contemporary Research in Business, 2(12), 732- 744
[4]. Ambler, T. &Putoni, S. (2003). Measuring marketing performance, in Hart, S. (Ed), Marketingchanges, Thomson learning, London
[5]. Anderloni, L. Llewellyn, D.T. & Schmidt, R. (2006, 2009).Financial Innovation in Retail and Corporate banking, Edward Elgar, UK 21(1), 47-48.

Abstract: An ERP system is a packaged business solution that is designed to automate and integrate business processes. It shares common data and practices across the enterprise and provides access to information in real time environment. ERP systems are intended to be a single comprehensive and integrated data-base which collects data from and feeds data into modular applications supporting virtually all of a company's business activities across functions and business units. The study has an overall objective of reviewing the effect of adopting ERPs on performance of public technical institutions, and specifically to examine how accessibility of data has improved organizational performance at Kitale Technical Training Institute...............

[1]. Abdullah Al-Mudimigh (2001).Enterprise Resource Planning: Taxonomy of critical factors. European Journal of Operational Research146 (2): 352-364 (2003)
[2]. Akbulut and Allen (2002). Handbook of Research on ICT-Enabled Transformational Government
[3]. Al-Sehali and Soh (2005). Sociotechnical Enterprise Information Systems Design and Integration
[4]. Angerer.A(2005).The Impact of Automatic Store Replenishment Systems on Retail
[5]. Baxter and Somerville (2010).Socio-Technical Systems: From Design methods to Systems Engineering

Abstract: This dissertation researched what successful technology innovation project managers do. The primary objective of this research was to uncover insights on what the everyday look like for the project manager, and to build knowledge on the future of project management training. The interviews and observations based on the ethnographic tools and methods of contextual inquiry. The data collected has been analyzed with different ethnographic data analysis tools and methods, to extract insights both generic to every project manager, as well as differences between industries...............

Keywords: Innovations, B2B Markets, B2B Products, Ethnography, Contextual Design, Conceptual Framework.

[1] DEBBIE MILLMAN , (2013), Brand Bible: The Complete Guide to Building, Designing and Sustaining Brands
[2] MELISSA ARONCZYK , (2013), Branding the Nation: The Global Business of National Identit, New York
[3] CARLOS MARTINEZ ONAINDIA, (2013), Designing B2B Brands: Lessons from Deloitte and 195,000 Brand Managers, NJ
[4] Aaker, David. Brand Portfolio Strategy. Free Press, 2004.
[5] "Nielsen Monitor-Plus Launches Quick*Views." Nielsen Media Research. Press Release, 21 August 2003.

Abstract: The study aimed at investigating the effects of capital structure on the share-price performance on banks Listed on the Nairobi Security Exchange. It was guided by the following objectives; to find out the effect of debt on share price performance in banks listed in the Nairobi Security Exchange, to establish the effects of equity on share price performance in banks listed in the Nairobi Security Exchange, to assess the effect of bonds on share price performance in the banks listed in the Nairobi Security Exchange and to find out the effects of retained earnings on share price performance in the banks listed in the NSE...............

Keywords: Debt, Equity, Bond, Retained Earnings and Share Price Performance

[1] Abdul G. (2012) the relationship of capital structure decisions with firm performance: A study of the engineering sector of Pakistan. International Journal of Accounting and Financial Reporting, 2(1). 2162-3082
[2] Abor, J. (2005). The effect of capital structure on profitability: an empirical analysis of listed firms in Ghana. [Article].Journal of Risk Finance (Emerald Group Publishing Limited), 6(5), 438-445.
[3] Akerlof, A., (1970), The Market for 'Lemons': Quality Uncertainty and the Market Mechanism. Quarterly Journal of Economics 84: 488-500.
[4] Ball, R. (2013). Accounting Informs Investors and Earnings Management is Rife: Two Questionable Beliefs. Accounting Horizons, 27(4), 847–53.
[5] Barclay, M., & Smith C. W. (2005) The maturity structure of cooperate debt. Journal of Finance,50(3), 609-631.

Abstract: The main objective of this study was to determine the relationship between reorganization turnaround strategy and performance of small and medium enterprises in Kenya. The total target population was 8604. A total of 375 respondents were used as the sample size for the study. Descriptive survey design and correlational research design were used in this study. This study tested the null hypotheses that reorganization turnaround strategy has no relationship with the performance of SMEs in Kenya. The study found that there was positive and significant relationship between reorganization turnaround strategy and performance of SMEs...............

Keywords: Reorganization, Turnaround Strategy, Performance.

[1]. Appelqvist, P., Valérie, C., Ari‐Pekka, H., Jussi, H., & Vincent, W. (2013). Turnaround across diverse global supply chains using shared metrics and change methodology: The case of Amer Sports Corporation. International Journal of Operations & Production Management, 33(5), 622 – 647.
[2]. Arie, H. (2005). Performance Measurement is only one way of Managing Performance, International Journal of Productivity and Performance Management, 54 (7).
[3]. Birir, L., Henry, K., & Simon, K. (2014). Effect of turnaround strategies on performance of public corporations in Kenya Journal. International Journal of Management & Information Technology, 10 (4).
[4]. Carton, R. (2004). Measuring Organizational Performance: an exploratory study.
[5]. Champieux, R., Jackson, M. & Carrico, S., (2008). Implementing change and reorganization in the acquisitions departments at the University of Alabama and the University of Florida. Emerald Group Publishing Limited, 21(4), 113-121. Doi 10.1108/08880450810929080.