IOSR-JBM   Volume-20 ~ Issue-6 ~ June-2018

Paper Type	:	Research Paper
Title	:	Customer Expectations of Corporate Social Responsibility Initiatives and Customer Loyalty: A Mediating Role of Service Quality
Country	:	India
Authors	:	Ali Raza || Amer Saeed || Muhammad Khalid Iqbal || Fawad Ahmed || Naveed Ahmad Faraz
	:	10.9790/487X-2006040108

Abstract: This research points out how two dimensions of Corporate Social Responsibility i.e. Shareholder and Ethical-Legal effect on the loyalty of the customers in the banking companies of Pakistan. Service quality is used as a mediator. Partial least squares structural equation modeling (PLS-SEM) is used to analyze the collected data. The findings demonstrate that CSR Shareholder centric initiatives and Ethical-legal centric initiatives show no effect on the loyality of bank's customers. Only CSR Ethical- Legal activities have an impact on customer loyalty through service quality. Service quality act as a mediator between CSR Ethical-legal dimension and customer loyalty. The conclusion of this study wouldhelp scholars in producing more CSR based loyalty models. These findings can also aid commercial banks of Pakistan to priortize CSR initiatives in their strategic policies and planning.

Keywords: CSR, customer loyalty, service quality, consumer behavior, Customers

[1]. Scott, M., Rewards for banks: ethics give bottom-line a boost. Financial Times, 2006. 9.
[2]. Silver, L. and B. Berggren, The close relationship strategy–corporate brand development in banking. Journal of Brand Management, 2010. 17(4): p. 289-300.
[3]. Beckerolsen, K.L., B.A. Cudmore, and R.P. Hill, The impact of perceived corporate social responsibility on consumer behavior. Journal of Business Research, 2006. 59(1): p. 46-53.
[4]. Salmones, M.d.M.G.d., A. Perez, and I.R.d. Bosque, The social role of financial companies as a determinant of consumer behaviour. The International Journal of Bank Marketing, 2009. 27(6): p. 467-485.
[5]. Eberle, D., G. Berens, and T. Li, The impact of interactive corporate social responsibility communication on corporate reputation. Journal of Business Ethics, 2013. 118(4): p. 731-746.

Paper Type	:	Research Paper
Title	:	Effect of BODABODA Business on Rural Transport System in MERU County, Kenya
Country	:	Kenya
Authors	:	Atugi, Kinoti Dennis || Maende Chrispen
	:	10.9790/487X-2006040917

Abstract: It is in public knowledge that youths are the most adversely affected by unemployment due the current economic crisis in Africa and the world at large, this has led youths to engaging in various businesses to earn a living. In Kenya, bodaboda transport business, an informal employment, is giving employment opportunities to many of these youths at a time when unemployment rates are growing daily globally. This study sought to explore bodaboda business effects on rural transport system in South Imenti Sub County in Meru County, Kenya. The study was informed by systems theory, theory of coordination failure and rational choice theory. The study adopted descriptive survey, employing quantitative approach to source, process and analyze data. Data collection tool was a structured questionnaire administered by the research assistant to public motorcycle operators. Quantitative data collected........

 

Key Words: Bodaboda, rural transport, economy, health and mobility

[1]. Ajar, K. (2011): Understanding the emerging role of motorcycles in African cities. A political economy perspective.
[2]. Asingo, P.O. (2004). The institutional and organizational structure of public road transport in Kenya. Discussion paper NO.050/2004.IPAR Discussion paper series. Institute of Policy Analysis and Research. Nairobi: Majestic Printing Works LTD.
[3]. Bowles, S., Durlauf, S. N., & Hoff, K. (Eds.). (2006). Poverty traps. Princeton, N.J.: Princeton University Press.
[4]. Emmanuel, A. (2013) Rural Dweller‟s Perception of Impacts of Motorcycle (Okada)Services in Community Development in Nigeria.
[5]. Glasser, W. (1998). Choice Theory: A New Psychology of Personal Freedom. New York. Harper Collins

Paper Type	:	Research Paper
Title	:	Organizational Capacity and Institutionalization of Monitoring and Evaluation in Government Agencies inthe Ministry Of Health in Kenya
Country	:	Kenya
Authors	:	Kilonzo Safari Jackson || Ms Gladys Kimutai
	:	10.9790/487X-2006041832

Abstract: Purpose: The purpose of this study was to examine how resources, organizational culture, ethics and governance influence institutionalisation of Monitoring and Evaluation in government agencies in the Ministry of Health in Kenya. Methodology: The data for the study was collected through descriptive study design where a questionnaire was administered to managers and supervisors across the five functional departments in the three government agencies in the Ministry of Health in Kenya. The study employed stratified random sampling where the response rate was 87%. The data collected was analyzed through descriptive and inferential statistics. A computer data analysis software, Statistical package for social science, (SPSS) was used to perform the analysis. Results were presented using Tables and Figures............

 

Keywords: Organizational Capacity, Institutionalization, Monitoring and Evaluation, Government Agencies, Ministry Of Health

[1]. Alkin, M. C., Christie, C. A., & Vo, A. T. (2012). Evaluation theory. Evaluation Roots: A Wider Perspective of Theorists‟ Views and Influences, 386.
[2]. Bamberger, M. (2010). Institutionalizing impact evaluation within the framework of a monitoring and evaluation system.
[3]. Brandon, A. F., & All, A. C. (2010). Constructivism theory analysis and application to curricula. Nursing Education Perspectives, 31(2), 89-92.
[4]. Brickley, J. A., Smith, C. W., & Zimmerman, J. L. (2003). Corporate governance, ethics, and organizational architecture. Journal of Applied Corporate Finance, 15(3), 34-45.
[5]. Burdescu, R., Del Villar, A., Mackay, K., Rojas, F., & Saavedra, J. (2005). Institutionalizing M&E systems in Latin American and Caribbean countries.

Paper Type	:	Research Paper
Title	:	Local Wisdoms of Dayak Tribe in Relation with Implementation of Nature-Based Tourism Policy in Elam Hill Nature Tourist Park Sintang District West Kalimantan Indonesia
Country	:	Indonesia
Authors	:	Martinus Syamsudin || Abdul Hakim || Nuddin Harahap || Aminudin Afandhi
	:	10.9790/487X-2006043337

Abstract: This study describe the local wisdom of Dayak tribe inhabited Kelam Hill NTP in relation with implementation of nature-based tourism policy in the region. A qualitative research methods with descriptive analysis was done to obtain data by by conducting in-depth interviews to local Dayak community leaders of the region and the Head of the Youth Office Sport Tourism and Creative Economy Sintang District. The result of this research shows that the local wisdom of Dayak community inhabited Kelam Hill NTP supports the implementation of tourism policy in the conservation area. The traditions and customs of the people in the region support sustainable management efforts. People still keep the customs that protect the land, the forest and the environment. Indigenous customary apply law enforcement to those who violate customary regulations.

[1]. UNWTO (2011).World Tourism Performance 2011 and Outlook 2012. IPK 19th .World Travel Monitor Forum, Pisa, Italy 3-4 November.
[2]. 2011.
[3]. Antonius, A. Suman, A.S. Leksono, H. Riniwati, Ecotourism management strategy of peat swamp forest in Baning Nature Tourist Park Area in West Kalimantan Indonesia, Journal of Business and Management, 20,(1), 2018, 78 – 83.
[4]. Vitasurya,V.R, Local Wisdom for Sustainable Development of Rural Tourism, Case on Kalibiru and Lopati Village,Province of Daerah Istimewa Yogyakarta. Procedia - Social and Behavioral Sciences 216 ( 2016 ) 97 – 108.
[5]. K. Sillander, Indigenous Micro-Ethnicity and Principles of Identification in Southeast Borneo, The Asia Pacific Journal of Anthropology, 17(2), 2016, 102 – 120.

Paper Type	:	Research Paper
Title	:	Conceptual Framework of Public Healthcare in Goa
Country	:	India
Authors	:	Mr. Frazer Taylor || Dr. Sanjay P. Sawant Dessai
	:	10.9790/487X-2006043843

Abstract: One of the most important indicators of the Wealth of a Nation is the Health of its population. India adopts a universal healthcare system which functions through their respective State Government. The primary duty of every State Government is to improvise the healthcare services offered to its people that could raise their standard of living. An attempt has been made to understand the conceptual framework of Public Healthcare in Goa using the secondary sources of data. Goa's rapid increase in population day by day and being a tourist destination where it receives lakhs of tourist annually and also the death of the innocents due to many diseases. Is the healthcare system in Goa well equipped to meet such an influx? Hence, the study figures out the healthcare delivery system prevailing in the state.

 

Keywords: Health, Public, Healthcare, Goa.

[1]. https://www.goa.gov.in/department/health-services/
[2]. http://www.who.int/en/
[3]. http://www.dhsgoa.gov.in/documents/citizen_charter_13.pdf
[4]. http://nhm.gov.in/
[5]. http://dhr.gov.in/
[6]. https://mohfw.gov.in/about-us/about-the-ministry

Paper Type	:	Research Paper
Title	:	Effect of Financial Leverage on Value-Added Financial Performance of Kenyan Listed Firms
Country	:	Kenya
Authors	:	Patrick Nyatete Kenyanya || Benjamin O. Ombok
	:	10.9790/487X-2006044450

Abstract: Listed firms inthe Nairobi Securities Exchange (NSE) are a major contributor of revenue to Gross Domestic Product (GDP), averagely contributing 18% annually during the period 2003 to 2014. However, value-added financial performance of listed firms generally remains poor evidenced by delisting and suspension of up to 16% of listed firms in the same period. Although empirical evidence links firm financial performance to financial leverage structures, results are unsystematic, indicating lack of effective frameworks for instituting optimal financial leverage decisions. Prior studies focus on either accounting-based or market-based performance measures indicating that the effect offinancial leverage on value-added financial performance has not been analysed. The study therefore purposed...........

[1]. Abidin, Z.Z., Kamal, N.M., & Jusoff, K., (2009). Board structure and corporate performance in Malaysia. International Journal of Economics and Finance, 1 (1), 150-164.
[2]. Akhtar, S., Javeed, B, Maryam, A., & Sadia, H. (2012). Relationship between financial leverage and financial performance: Evidence from fuel and energy sector of Pakistan. European Journal of Business and Management,4(11), 7 – 17.
[3]. Al-Musalli, M.A.K., & Ismail, K.N.I., (2012). Intellectual capital performance and board characteristics of GCC Banks. Proceedings of the second Annual International Conference on Accounting and Finance. Retrieved 2nd December 2016 from www.elsevier.com/locate/proceeds.
[4]. Ayot, K.O. (2011). Capital structure of listed firms in Kenya: The case of non-financial firms. Unpublished MA report, University of Nairobi.

Paper Type	:	Research Paper
Title	:	An appraisal of Corporate Social Responsibility (CSR) practices in Small and Medium (SMEs) enterprises in Chegutu, Zimbabwe
Country	:	Zimbabwe
Authors	:	Sifile Obert || Mazikana Anthony Tapiwa || Bhebhe Thomas Brighton || Chavunduka Desderio
	:	10.9790/487X-2006045157

Abstract: Although a Corporate Social Responsibility(CSR)knowledge base exists among Zimbabwean SMEs, there hasbeen no comprehensive studies which have been conducted. In Zimbabwe the drive for CSR cannot be complete without the active engagement of Small to Medium Enterprises (SMEs) yet CSRpractices by SMEs in some parts of Zimbabwe, in particular, Chegutu, are currently unknown. It is against this background that this study investigated corporate social responsibility practices among SMEs in Chegutu. The study sought to gain an understanding of the meaning and impact attached to CSR by SMEs and also examine legal, economic and ethical barriers to CSR.Data used in this study was collected through 220 questionnaires and six semi-structured and open-ended..........

[1]. Bashir, R., Hassan, A. and Cheema, F.E. (2012). Impact of Corporate Social Responsibility Activities over the employees of the Organisations: An exploratory Study. Journal of Management and Social Science, 8(2), pp. 11-21.
[2]. Berisha, G., and Pula, J. (2015). Defining SME's: a critical review. Academic Journal of Business, Administration, Law and Social Sciences, 1(1), pp. 17-28.
[3]. Borg,W.R. and Gall, M.D. (2008). Educational Research An Introduction (4th Ed). New York: Longman.
[4]. Carroll, A.B. (1979). A three-dimensional conceptual model of corporate performance. Academy of Management Review. 4(4), pp. 497-505.
[5]. Carroll, A.B. (2008). Ethical challenges for Business in the New Millennium: Corporate Social Responsibility and Models of Management Morality. Business Ethics Quarterly, 10(1), pp. 33-42.
[6]. Carroll, A.B. (2012). A Three Dimensional Conceptual Model of Corporate Performance. Academy of Management Review, l2 (4), pp. 497–505.
[7]. Carroll, A, and Bucholtz, K, A. (2012).Business, Ethics, Sustainability and Stakeholder Management (8thEd).United States of America: South Western Cengage Learning

Paper Type	:	Research Paper
Title	:	A Comparative Study of Retail Banking Services of Sbi and Icici on Customer Perception Levels Leading to Customer Satisfaction with Special Reference to Hyderabad East District.
Country	:	India
Authors	:	K. Vinaya Laxmi || P. Vijay Kumar || M.S. Narayana
	:	10.9790/487X-2006045864

Abstract: The banking sector is under a competitive trench exclusively, both the private and public bank managements are at a lure to provide healthier services to their customers in offering valid and efficient services. Customer satisfaction is a vital part of any organization to lead with profit maximization and its necessary to learn the key success factors impacting it and which leads to enhance real earning to the bank and in turn has proven crucial in order to increase customers in number. To develop and sustain business of a bank, they must ensure quality in customer service that can associate a cordial relationship with the customer. The present research article is an effort to measure satisfaction level of customers and identify the factors which promote the future growth of banking services of SBI and ICICI banks sited in Hyderabad. In banking sector, the whole range of activity and generation of income spins around the customer satisfaction, over the perception of bank serviceability.

 

Key Words: Retail Banking, Customer Satisfaction, Factors impacting customer satisfaction,Electronic fund transfer, documentation, Security levels, Serviceability, Customer Relationship.

[1]. Anand, S., Customer Relationship Management in Indian Banks, Journal of Professional Banker, Dec. 2008, pp 66-70.
[2]. Anderson, E.W., Fornell, C and Sehman, D.R., "Customer Satisfaction, Market Share, and Profitability", Journal of Marketing,1994, Vol. 58, July, pp. 53-66.
[3]. Bo Edvardson, "Service quality improvement". Managing Service Quality, The International Journal of Bank Marketing, 1998, Volume 8, pp: 142-149
[4]. Boyd, William, L., Leonard, Lyros and White, Charles., "Customer preferences for financial services', The International Journal of Bank Marketing, 1994, Vol.12:1, PP. 9-15
[5]. Bresinger, R.P and Lamtat, D.M "Can the SERVQVAL scale be Generalized to business-to-business service?", Knowledge Development in Marketing, AMA's Summer Educations Conference Proceedings, American Marketing Association, Chicago, IC, 1990, PP. 289.

Paper Type	:	Research Paper
Title	:	Analyzing the Impacts of Credit Constraints on Exporting Prospect of Companies Listed In Tehran Stock Exchange (TSE)
Country	:	Iran
Authors	:	Maryam Fahmideh
	:	10.9790/487X-2006046572

Abstract: Credit constraints seriously challenge the investments in and the growth of companies in developed and developing countries. This is because the failure of these companies to secure external finances hinders their development. In addition, adoption of the right export strategies by financial managers of manufacturing companies as well as the relation between credit constraints and investments are crucial to development of any company. This research, via the adoption of Logit model, attempted to analyze the impacts of credit constraints on the probability of exports by companies present in Tehran Stock Exchange (TSE) during 2008 -2014 time period. The statistical population covered 102 companies listed in Tehran Stock Exchange (TSE). The result showed that the impacts of the independent........

 

Keywords: Credit Constraints, Exports, Tehran Stock Exchange Companies

[1]. Arslan, O., Florackis, C., Ozkan, A. (2006). The Role of Cash Holdings in Reducing Investment-Cash Flow Sensitivity: Evidence from a Financial Crisis Period in an Emerging Market. Emerging Markets Review, 7: 320-338.
[2]. Dario Fauceglia (2015) " Credit constraints, firm exports and financial development: Evidence from developing countries", The Quarterly Review of Economics and Finance, Vol. 55, February 2015, PP. 53–66, doi:10.1016/j.qref.2014.08.003.
[3]. Degryse, H., Jong, A. (2006). Investment and Internal Finance: Asymmetric Information or Managerial Discretion? International Journal of Industrial Organization, 24: 125-147.
[4]. George, Rejie, Kabir, Rezaul, and Jing Qian. (2008), Investment – Cash Flow Sensitivity and Financing Constraints: An Analysis of Indian Business Group Firms, available at ssrn.com, id=683725.

[5]. Hovakimian, Armen G. and GayaneHovakimian. (2009). Cash Flow Sensitivity of Investment. European Financial Management, 15 (1): 47-65..

Paper Type	:	Research Paper
Title	:	Analyzing the Impacts of Credit Development on Exporting Probability of Companies Listed In Tehran Stock Exchange (Test)
Country	:	Iran
Authors	:	Maryam Fahmideh
	:	10.9790/487X-2006047381

Abstract: In modern world of industry and trades, exports and competitive powerare crucial to manufactures while credit development is essential to exports.This research, via the adoption of Logit model, attempted to analyze the impacts of financialdevelopment on the probability of exports by companies listed in Tehran Stock Exchange (TSE) during 2008 -2014 time period. The statistical population covered 102 companies listed in Tehran Stock Exchange (TSE). Considering the analyses, findings and the research results, it is held that the impacts of the independent indicator of financial development (which in turn is computed from base capital ratio to risky assets) on virtual dependent indicator of 0 and 1 of export probability would be 1 in case of export probability and 0 if proved otherwise are positive.........

 

Keywords: Financial Development, Exports, Companies Listed in Tehran Stock Exchange (TSE)

[1]. Beck, T. (2003); "Financial Dependence and International Trade", Review of International economics; Vol.11, pp. 296-316.
[2]. Dehmordeh, N and Shokri, Z. (2010). The impacts of financial development on income distribution in Iran. Economic Researches and Policies. No.54. pp.147-164
[3]. Hur, Jung et al. (2006); "Finance and Trade: A Cross-Country Empirical Analysis on Impact of Financial Development and Asset Tangibility on International Trade" World Development; Vol. 34, No. 10, pp. 1741-1728.
[4]. Jahanshad, A and Shaebani, D. (2015). The impacts of financing constraints on the relations between institutionalized investments and sensitivity of investment cash flows. No.27.Fall 2015. pp.39-56.
[5]. Kashani Feghhi, M (2006). Completing the financial institutions of the country. Banking and Monetary Research Center. The Central Bank of Islamic Republic of Iran. Spring 2006.

Paper Type	:	Research Paper
Title	:	Integrating Business Intelligence and Knowledge Management to Influence Organizational Innovation Process
Country	:	Lebanon
Authors	:	Radwan Choughri
	:	10.9790/487X-2006048286

Abstract: Business innovations yields better results for a business if "Business Intelligence" is successfully integrated with "Knowledge Management". The purpose of this study is to identify the best way of integrating "Business Intelligence" and "Knowledge Management" in influencing Organizational Innovation Process. Literature review of the study reveals that, both "Knowledge Management" and business integration are significant elements that greatly contribute to the business culture of an organization. Previous studies on the subject also reveal that business integration and "Knowledge Management" work hand in hand in bringing innovation to the business thus making the business unique in its operations. Qualitative research methods are used in the study, this involves use of questionnaires and structured interview questions to a number of organizations in the Middle East........

 

Keywords: Business Intelligence, Knowledge Management, Innovation Process

[1]. Bach, M. P., Štemberger, M. I., & Vugec, D. S. (2017, January). The impact of "Business Intelligence" maturity and organizational culture on organizational performance: preliminary research. In CENTERIS 2017-Conference on Enterprise Information Systems.
[2]. Birasnav, M. (2014). "Knowledge Management" and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership. Journal of Business Research, 67(8), 1622-1629.
[3]. Carter, N., Bryant-Lukosius, D., DiCenso, A., Blythe, J., & Neville, A. J. (2014, September). The use of triangulation in qualitative research. In Oncology nursing forum (Vol. 41, No. 5).
[4]. Csikszentmihalyi, M., & Larson, R. (2014). Validity and reliability of the experience-sampling method. In Flow and the foundations of positive psychology (pp. 35-54). Springer Netherlands.
[5]. Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in "Knowledge Management" practices and innovation. Journal of Business Research, 68(2), 360-370..