IOSR-JBM   Volume-24 ~ Issue-10 ~ Oct. 2022

Abstract: Background : Patient satisfaction is a level where the needs, desires and expectations of patients can be fulfilled which will result in repeat purchases or continued loyalty. Quality of service is an absolute must for a Words-of-Mouth business to run well. This study aims to analyze the effect of service quality (reability, responsiveness, assurance, empathy, tangibles) on patient satisfaction. Materials and Methods: This type of research is a survey research with a cross sectional research design with a quantitative approach. The study was carried out at XY Hospital Banda Aceh, with a sample of 99 people using a random sampling method.....

Keywords: Reability, responsiveness, assurance, empathy, tangibles, patient satisfaction

[1]. Handayani, S. (2016). Level of Patient Satisfaction with Health Services at Baturetno Health Center. Profession (Professional Islam): Research Publication Media, 14(1), 42. https://doi.org/10.26576/profesi.135
[2]. Windarti, T., & Ibrahim, M. (2017). The Effect of Product Quality and Service Quality on Patient Satisfaction of Honey Donut Products. Python Cookbook, 706. http://oreilly.com/catalog/errata.csp?isbn=978149340377
[3]. Verma, P., Kumar, S., & Sharma, SK (2020). e-Healthcare service quality: consumer satisfaction and its association with demographic characteristics. International Journal of Health Care Quality Assurance, 33(6), 413–428. https://doi.org/10.1108/IJHCQA-02-2020-0030
[4]. Agarwal, I., & Gowda, KR (2020). Materials Today : Proceedings The effect of airline service quality on customer satisfaction and loyalty in India. Materials Today: Proceedings,. https://doi.org/10.1016/j.matpr.2020.06557
[5]. Del, C. (2019). Quality in Customer Service and Its Relationship with Satisfaction : An Innovation and Competitiveness Tool in Sport and Health Centers.

Abstract: Purpose: This study attempts to find out the impact of ESG investments on the financial performance of Indian listed public companies, and the effect of using the ESG criterion on index portfolio, and sector-wise portfolios. Design/methodology/approach: A sample of the top 50 Indian companies listed on National Stock Exchange of India was used in two periods of nine years each – pre-ESG and post-ESG to analyse the impact of ESG on the performance of individual companies as well as on general and sectoral portfolios created using pre-ESG and post-ESG data, using the Sharpe ratio.......

Keywords: ESG, financial performance, portfolio performance, India

[1]. Abugre, J. B., &Anlesinya, A. (2019). Corporate Social Responsibility and Business Value of Multinational Companies: Lessons from a Sub-Saharan African Environment.Journal of African Business, 20 (4), 435–454.
[2]. Aguinis, H. and Glavas, A. (2012). What we know and don't know about corporate social responsibility: a review and research agenda. Journal of Management, 38(4), 932 – 950.
[3]. Anand, P., &Cowton, C. J. (1993). The ethical investor: Exploring dimensions of investment behaviour. Journal of Economic Psychology, 14(2), 377–385. https://doi.org/10.1016/0167‐4870(93)90007‐8
[4]. Arendt, S. and Brettel, M. (2010). Understanding the influence of corporate social responsibility on corporate identity, image, and firm performance. Management Decision, 48(10), 1469-1492.

Abstract: Bibliometric analysis approach has gained prominence to analyze the literature in recent times. Adopting this approach this study gives an overview of the field of mobile advertising. There has been a shift in the way consumers respond to advertisement targeting them through mobile phones as an advertising channel. Mobile advertising provides flexibility for customers to receive advertisements without time and geographical constraints. Innovations in smart phone technology are providing new avenues to marketers and business organizations. The present study reviews the publication trend in the field of mobile advertising. SCOPUS data base was used to extract........

Keywords: mobile advertising, attitude, consumer,sms advertising, mobile commerce

[1]. Aslam, W., Batool, M., &Haq, Z.U. (2016). Attitudes and behaviour of the mobile phone users towards sms advertising: A study in an emerging economy. Journal of Management Sciences, 3 (1), 62-80.
[2]. Barnes, S.J., &Scornavacca, E. (2004). Mobile marketing: the role of permission and acceptance. International Journal of Mobile Communications, 2(2), 128-139.
[3]. Fard, M.H., &Marvi, R. (2019). Viral Marketing and purchase intentions of mobile applications users. International Journal of Emerging Markets, 15, 287-301.
[4]. Fishbein, M., &Ajen, I. (1975). Belief attitude, intention &behaviour: An introduction to theory and research. Reading, MA : Addison – Wesley.
[5]. Hongyan, L., &Zhankui, C. (2017). Effects of mobile text advertising on consumer purchase intention: A moderated mediation analysis. Frontiers in Psychology, 8, 1022.

Abstract: Background: Leadership style is a pattern of behavior of a person to influence his subordinates to want to work together to achieve certain goals. This study aims to analyze the influence of leadership style and organizational culture on employee performance mediated by job satisfaction of employees atXY Hospital Banda Aceh Materials and Methods: This research is a survey research with a quantitative approach, using Smart PLS. The sample in this study amounted to 98 respondents. Result: The results of this study indicate........

KEY WORD: Leadership style, organizational culture, job satisfaction, and employee performance

[1]. Artadi, Febri Furqon (2015) The Effect of Job Satisfaction and Workload on Employee Performance at PT. Merapi Agung Lestari. Yogyakarta State University.
[2]. Ivancevich, John. et al. 2006. Organizational Behavior and Management, Volume 1. Jakarta: Erlangga.
[3]. Agus Tunggal Saputra, I Wayan Bagia and Ni Nyoman Yulianthini (2016) The Effect of Job Satisfaction and Employee Loyalty on Employee Performance. E-Journal Bisma Ganesha University of Education Department of Management. Ganesha Singaraja University of Education, Indonesia
[4]. Perera, GDN, Khatibi, A., & Navaratna, N. (2014). Job satisfaction and job performance among factory employees in the apparel sector. Asian Journal of management science & education, Vol. 3
[5]. Garry Surya Changgriawan (2017) The Effect of Job Satisfaction and Work Motivation on Employee Performance in One Way Production. Petra Christian University. Surabaya

Abstract: The weaknesses and limitations of the Efficient Market theory have established Behavioural Finance as the dominant theoretical economic model. The new behavioural theory, by integrating various other disciplines, such as psychology, anthropology and sociology, and by studying investors' emotions and biases, has offered new insights to a meaningful interpretation of investing behaviour, stock market anomalies and the long-term stock markets bubbles. The research, carried out on a sample of Accounting and Finance students, who will be future investors and stock market professionals, demonstrates that psychology, emotions, biases and cognitive errors have a significant impact on individuals' behaviour and decision-making, and more specifically, on investing behaviour.

Keywords: rational, biases, erros, behavioural, mental accounting

[1]. Alexakis, Ch. and Xanthakis, M., 2008. Behavioral Finance, Stamoulis Publications, Greece
[2]. Barberis, N. and Huang Μ., 2007. The Loss Aversion / Narrow Framing Approach to the Equity Premium Puzzle, in Mehra R. ed., Handbook of Investments: The Equity Risk Premium. Elsevier. Amsterdam.
[3]. Derek A, Tanniru R. 2000. Analysis of Customer Satisfaction Data, ASQ Quality Press, Milwaukee, Wisconsin, U.S.A.
[4]. Goldberg, J., and Nitzch ,R., 2001. Behavioral Finance, JohnWiley& Sons, New York
[5]. Malkiel, B., 1973. A Random Walk Down Wall Street: The Time-tested Strategy for Successful Investing. W.W. Norton & Company. New York..

Abstract: This study aims to examine the effect of the work environment and competence on employee performance through job satisfaction at Government and Private Banks in Makassar City. The data in this study were obtained from each of the government and private banks in Makassar City who was willing to become respondents. This study uses primary data by conducting direct research in the field by providing questionnaires/question sheets to 60 respondents. The data analysis method used is the Structural Equation Model (SEM) analysis. The results showed that: partially work environment variables, competence and job satisfaction have a positive and significant effect on employee performance, and work environment variables and competence have a positive and significant effect on job satisfaction. Work environment and competence variables have a positive and significant effect on employee performance through job satisfaction

Keywords: Work Environment, Competence, Job Satisfaction and Employee Performance.

[1]. Ajzen, Icek. 1991. The Theory of Planned Behavior. Organizational Behavior And Human Decision Processes, 50, 179-211 (1991)
[2]. Beywiyarno, D. 2015. Observing the Banker's Remuneration Rules. http://financial.id/newsreader/140
[3]. Emmyah. 2009. The Effect of Competence on Employee Performance at the State Polytechnic of Ujung Pandang. Thesis. Masters Program in Administrative Sciences, State Administration College.138 p. Makassar.
[4]. Emron, Edison, Yohny Anwar and Imas Komariyah. 2017. Human Resource Management. Alphabeta, Bandung.
[5]. Fadillah, Rozi, Sulastini and Noor Hidayati. 2017. The Influence of Competence, Work Discipline and Work Environment on Employee Performance at the Sub Branch Office of Bank Kalsel in Banjarmasin. Journal of Business and Development, January-June 2017 Edition, Vol 6, No. 1, ISSN 2541-178X..

Abstract: Background: Implementation of a project may fail due to several reasons, ranging from poor methodology, unrealistic expectations, inadequate resources, poor needs analysis, poor project management, unrealistic budgets, untrained teams and poor communication. This research specifically sought to interrogate the influence of project readiness on project implementation success in the Kenya Power Pension Fund. In its 2019 Defined Contributions annual report, Kenya Power Pension Fund acknowledged unsuccessful projects and low investment returns among its major risks to deal with (Kenya Power Pension Fund, 2019). The fundamental question then that lingers is, how is project readiness been undertaken in KPPF and how is it influencing project success? This was investigated in this research....

Keywords: Project; Project success; Project readiness; Kenya Power Pension Fund

[1]. Alias, Z., Zawawi, E. M. A., Yusof, K. & Aris, N. M. (2014). Determining critical success factors of project management practice: A conceptual framework. Procedia - Social and Behavioral Sciences, 153, 61–69.
[2]. Baldwin, A. & Bordoli, D. (2014). Handbook for Construction Planning and Scheduling (1st Ed).
[3]. Bryman, A. & Bell, E. (2013). Business Research Methods, 2nd edition, Oxford University Press Inc.
[4]. Buba, S. P. G. &Tanko, B. L. (2017). Project leadership and quality performance of construction projects. International Journal of Built Environment and Sustainability, 4(2).
[5]. Caruso, J. B. (2014). Good enough! IT investment and business process performance in higher education. Edu cause Center for Applied Research, (June), 1-14..