IOSR-JBM   Volume-16 ~ Issue-1 ~ Feb-2014

Abstract: The aims of this research are to know the positive and significant effect among competence, independence and professional attitude partially and simultaneously to inspectorate work achievement South Sulawesi. This inspectoratecontrol is based on regional government implementation and conducted structurally from regency/city level, province to centre level.

[1]. AgusMulyono 2009. Analisisfakor-faktorkompetensiaparaturinspektoratdanpen garuhnyaterhadapkinerjainspektoratkabupaten deli serdangtesisfakultasekonomiuniversitas Sumatra utara
[2]. Bastian, Indra. 2006. AkuntasiSektorPublik :suatu pen gantar. Jakarta: Erlangga, 2007 . Audit SektorPublik. Edisi 2. Jakarta: SalembaEmpat
[3]. Boynton, William C. 2003. Modern Auditing. William C. Boynton, Raymond N. Johnson, Walter G. Kell; alihbahasa, Paul A. Rajoe, Gina Gania, Lehan Seiyo Busdi; editor, YatiSumiharti. Edisi 7.Jilid 2.Jakarta :Erlangga
[4]. DarlismanDalmy, 2009. Pen garuh SDM, Komitmen, motivasiterhadapkinerja auditor dan reward sebagaivariabee moderating padainspektorat pro vinsijambitesisfakultasekonomiuniversitas Sumatra utara

Abstract: Organisations used every possible methods and strategies to gain competitive advantage in the market place. One such strategy involves gaining internal strength using the human resources of the organisation. Many methods have been evolved in this context; however, a composite framework has been developed by McKinsey called the 7-S framework. However, a prior review of literature indicates that no fit scale is available to measure the implementation of 7-S framework. This paper makes an attempt to develop a measurement scale on 7-S framework on the public sector undertaking company , the Kerala State Electricity Board (India).

[1]. Carmines, E. G., and Zeller, R. A. (1979). Reliability and validity assessment, Newbury Park, CA: Sage Publications.
[2]. DeVellis, R. F. (1991). Scale development: Theory and applications. Applied Social Research Methods Series, 26, Newbury Park, CA: Sage Publications.
[3]. Kerlinger, F. N. (1973). Foundations of behavioral research (2nd Ed.). New York.
[4]. Lawsche, C. H. (1975). A quantitative approach to content validity, Personnel Psychology, 28(4):563-575.
[5]. Nunnally, J.C. (1970). Introduction to psychological measurement. New York: McGraw Hill. [6]. Parthasarthy, R. and Sethi, S. (1992), 'The impact of flexible automation on business strategy and organizational structure', Academy of Management Review, Vol. 17, nr. 1, p. 86-111.

Abstract: Customer is not dependent on us. We are dependent on customer (Mahatma Gandhi). Most of the developments taking place in the banking sector have bypassed cooperatives since they are financially not so strong and technically ill-equipped due to aging and not so qualified human resources. The service components of any bank product have a number of unique characteristics which distinguish them from the tangible aspects of the product. The study was undertaken to ascertain the services causes to Customer empowerment, customer satisfaction overall performance of the bank which enhance understanding of consumers' expectations and its role in improving services for customer delight. Data was collected from the fifty one account holders on the bank and to draw valid conclusions multiple regression test was conducted by using SPSS. The findings of this study revealed the services offered by the bank have facilitated moderate in customer empowerment (CE), bank's overall performance (OP) and customer satisfaction (CS).

[1]. Aleda V. Roth and Marjolijn Van Der Velde, Operations as marketing: A competitive service strategy, Journal of Operations Management, Volume 10, Issue 3, August 1991, Pages 303–328.
[2]. Allen N. Berger, Loretta J. Mester, Erratum to Explaining the dramatic changes in performance of US banks: Technological change, deregulation, and dynamic changes in competition Journal of Financial Intermediation. 12 (2003) 57–95.
[3]. Bipinchandra T. Vadhar, 2011, A Study on Governance Practices in Cooperative Banks, PhD thesis, Saurashtra University.
[4]. Deepti and Yadav, Customer Satisfaction in Commercial Banks A Case Study of Punjab National Bank, International Journal of Trade and Commerce, January-June 2012, Volume 1, No. 1, pp. 90-93.
[5]. Christoph Fuchs, Martin Schreier, Customer Empowerment in New Product Development, Journal of Product Innovation Management, Volume 28, Issue 1, pages 17–32, January 2011.

Abstract: This study aims to determine the extent to which the development of tourist arrivals to the tourism industry in the Lake Linow. The results showed that Linow Lake is a natural tourist attraction that could potentially be developed to support the regional income and welfare of the local community. Linow Lake is a geological phenomenon which has the natural resources and biodiversity is high, so that development needs to consider aspects of nature conservation. The local government has undertaken various activities to delude tourism tourists visiting the Lake Linow. However, not significant when compared with the overall number of tourists visiting attractions that exist in Tomohon. This is a result of the non - physical aspects, such as management, need to be improved and more professional (promotion). In addition, it is necessary intensive training and education relating to the management of attractions, such as Lake Linow.
Keywords: Incentive systems, tourism development, lake conservation.

[1] Yoeti, Tourism Planning and Development; Jakarta, Pradnya Paramita, 2008.
[2] A. Singh, Asia Pacific Tourism Industry: Current Trends and Future Outlook. Asia Pacific Journal of Tourism Research, 2(1), 1997, 89 - 99.
[3] L. Hakim, J. E. Kim, and S. K. Hong, Cultural landscape and Ecotourism in Bali Island, Indonesia. Journal of Ecology and Field Biology 32(1), 2009, 1 - 8.
[4] M.J. Walpole and H.J. Goodwin, Local Economic Impact of Dragon Tourism in Indonesia. Annals of Tourism Research, 27, 2000, 559 -576.
[5] R. Sharpley and D.J. Telfer, Tourism and Development: Concepts and Issues, (Multilingual Matters, 2002).

Abstract: African countries have for many years been unable to offer satisfactory education service to their populace. This has lead to stiff competition for the few available government sponsored vacancies which has resulted to unnecessary inflated cost of education hence knocking out the poor from the vital service. To help open up for more opportunities a study was conducted comparing some factors of university education in Kenya and India and specifically Andhra Pradesh State. The study aimed at bringing to the attention of Kenyans parents the available university education in India. The study was meant to be a census study of all the registered 61 Kenyan university students in A.P. but eventually it was 49 who were available to fill the questionnaire giving a sample size of 80% for study. Data analyses was done by use of Statistical Package for Social Sciences (SPSS) version 20 and presentation was by use of tables, pie charts and graphs. The study focused on academic, financial and social factors that could discourage Kenyan students from enrolling in the Indian universities. The study revealed that the course content of the Indian universities were more highly rated by Kenyan students.

[1]. Hattangdi, A. and Ghosh, A., (2009), Enhancing the quality and accessibility of higher education through the use of Information and Communication Technology. Strategy Learning: 1-14. Accessed through http://www.iitk.ac.in/
[2]. Birungi, P (2006). Quality Assurance in East Africa: The State of the Art. The Uganda HigherEducation Review. Journal of the Council for Higher Education. Vol3 No.2 pp 10-16. [3]. University Grants Commission (2008) Higher Education In India- Issues Related To Expansion, Inclusiveness, Quality And Finance, University Grants Commission Bahadur Shah Zafar Marg New Delhi-110 002. Accessed through http://www.ugc.ac.in/
[4]. Boit, J.M and L. C. Kipkoech (2012) Liberalization of Higher Education in Kenya: Challenges and Prospects, International Journal of Academic Research in Progressive Education and Development, April 2012, Vol. 1, No. 2, ISSN: 2226-6348. Accessed through http://www.hrmars.com/
[5]. Christopher Colclough (University of Cambridge), Anuradha De (CORD, New Delhi), and Andrew Webb (University of Cambridge)1 (2010), The Impact of aid on education policy in India and Kenya, Research Consortium on Educational Outcomes & Poverty-RECOUP, Policy Brief No. 8, October 2010.

Abstract: Today's customers buying decisions are not based simply on the quality of the product but with the relationship they have with the company. So organizations will have to formulate marketing strategies in a way to not only woo customers toward them but also to retain them. The objective of the study therefore was to empirically investigate the effect of Relationship Marketing (RM) on the performance of service companies.This paper provides a comprehensive review on this concept of RM in the service sector, its foundation as well as its development.The type of research used for this study is descriptive research design. A well structured questionnaire was designed for service providers and administered to collect samples across NCR. Due to high population and need for variety of respondents, Convenience Sampling method was chosen. Data were collected from a cross-section of customers (consisting of 100 samples). Furthermore the paper provides a discussion on the nature and scope of RM and proposes some recommendations to assist firms in the implementation of this new marketing concept. The findings revealed that there are several measures of RM i.e. service quality, trust, price perceptions, complaint handling and customer satisfaction which are responsible for the performance of service companies like Telecom, Healthcare, Banking, Insurance, and Entertainment and so on. Finally the concluding note of this study reflects that the RM and service delivery are the factors responsible for the performance and the growth of service companies.
Keywords: Relationship Marketing, Service Companies, Customer Satisfaction, Complaint Handling, Price Perceptions.

[1]. The increasing focus on Managing Relationships and customer retention‖, The journal of Language, Technology and Entrepreneurship in Africa, vol.2 No.1 2010,ISSN- 1998-1279.
[2]. Aminu S.A, ―Empirical Investigation of the effect of RM on Banks customer loyalty in Nigeria‖, IJCRB, Vol.4, No.6, Oct 2012.
[3]. Berndt Adele, Herbstfrikkie and Roux Lindie, ―Implementing a customer relationship management programme in an emerging market‖, Journal of global business and technology, Vol.1, No.2, Fall 2005.
[4]. BojeiJamil&Radam Alias, Abu Mimiliana, ―The underlying dimensions of RM in the Malaysian Mobile service sector‖, 3rd International Conference on Business and Economic Research (3rd ICBER 2012) Proceedings, 12-13 March 2012, ISBN- 978-967-5705-05-2.
[5]. Chung Yi-Chan, TienShiaw-Wen, Hung Chih& Tsai, Tang Lin-Lin, ― An Empirical study of CRM Implementation in Taiwan's Machine industry‖, Journal of business and public affairs, Vol.1, Issue 12007, ISSN-1934-7219.

Abstract: Foreign direct investment is an important driver in the development process of a country. Over the past half a century, perceptions of the role played by foreign direct investment in the development process has undergone several changes. The present study has taken a sweeping glance of FDI inflow and outward FDI from India. Developing countries like India need substantial foreign inflows to achieve the required investment to accelerate economic growth and development. The first-tracked liberalization of the India economy was introduced in 1991 brought with a radical shift in the policy towards FDI. Foreign investment would bring attendant advantages of technology transfer, marketing expertise, introduction of modern managerial techniques and new possibilities for promotion of exports. FDI is needed for the interest of the country's industrial development. In the recent time FDI is considered to be the most attractive type of capital flow for India's emerging economies as it is expected to bring latest technology and enhance production capabilities of the economy. At the same time, a growing impetus for change today is coming from developing countries and economies in transition, where a number of private as well as state owned enterprises are increasingly undertaking outward expansion through foreign direct investments. Indian companies are expanding their business operations by investing overseas with a view to acquiring a regional and global reach.
Keywords: Foreign Direct Investment, FDI Inflow, Outward FDI, Trend

[1] KS Rao, BiswajitDhar (2011) -"India's FDI Inflows Trends and Concepts"; OECD, Benchmark Definition of foreign Direct Investment, Fourth Edition 2008.
[2] G. Akhtar, 2013- "Inflows of FDI in India: Pre and Post reform period" International Journal of Humanities and social science Invention, Vol.2 Issue-2.
[3] Chopra, Chanchal (2004) -"FDI in India: Liberalization and WTO-The emerging scenario," Deep and Deep publication pvt.Ltd.
[4] http://www.rbi.org.in/scripts/AboutusDisplay.aspx
[5] SapnaHooda (2011)- A study of FDI and Indian Economy.

Abstract: In India, studies on Dual-career couples is still new concept to explore much, though four decades have passed since the phrase was first introduced. No initiatives were taken to identify QWL in dual career-couples in India, in establishing relationship between their job performance and Quality of Work Life. Thus the study aims to investigate the QWL dimensions and dual-career couple's job performance through quantitative survey on 68 full-time academic dual -career couples. The survey is conducted based on a structured questionnaire designed with 5-point Likert-scale questionnaire. The sample includes private universities in India. The results showed the positive influence of QWL factors on dual career couples job performance and it shows that there is no significant difference between male and female among Dual career couple in terms their Quality of work life, which indicates the implementation and enhancement of QWL programmes, can contribute to improvements in the performances of academic dual-Career couples.
Key Words: Quality of work life, academic dual career couples, Performance, private universities, India

[1] Bernasco and Wim ―Coupled careers the effects of spouse's resources on success‖, 1994.
[2] Bohen, H. H., & Viveros-Long, A. ―Balancing jobs and family life: Do flexible work schedules help?‖ Philadelphia: Temple University Press, 1989.
[3] Butler, Matilda and Paisley, William. "Coordinated-Career Couples: Convergence and Divergence in Dual-Career Couples‖. Beverly Hills: Sage, 1980 Pp. 207-228.
[4] Chan, C.H. and W.O. Einstein, ―Quality of Work Life (QWL): What can unions do?‖, SAM Advanced Management J., 1990, pp 17-22.

[5] Dr. Gary Kiger and Dr. Pam Riley, ―Helping Dual-Earner Couples Balance Work & Family Responsibilities.

Abstract: The study objective is to investigate the relationship between the training and development strategies and its impact on organizational performance. To quantify this relationship, primary data was collected. The regression analysis was done on the employees of oil and gas sector of Pakistan. The finding of the study revealed the situation of training and development in Pakistan and showed that majority of the employees satisfied with the strategic T&D of the firm. The findings helped the management to concentrate towards the T&D as to improve the required skills of the employees which are important for the organizational performance. For conducting the effective training outcomes the study must be done more frequent.

[1]. Allen, R.S., Dawson, G., Wheatlay, K. & White, S.C. (2007), Perceived diversity and organizational performance. Employee Relations, 30(1), pp.20-33.
[2]. Armstrong, M. (2009), "A handbook of Human Resource Management Practice," (10th ed.), London: Kogan Page Limited.
[3]. Barney, J. B. (1991), "Firm resource and sustainable competitive advantage," Journal of Management, 17 (1), 99-120.
[4]. Barney, J. B. (2001), "Is the resource-based view a useful perspective for strategic management research? Yes," Academy of Management Review, 26(1), 41-56.
[5]. Collins, C., Buhalis, G., and Peters, F. (2003), "Enhancing SMTEs business performance through the internet and e-learning platform," Education and Training, 45(8/9), 483 – 494.

Abstract: This particular study has been conducted to find relationships between corporate governance and performance of banks in Pakistan. Corporate governance is the formal mechanism and the system by which management is held accountable to shareholders for its practices and policies. The theoretical stance of study reveals that effective corporate governance system result in high performance of organizations which also prohibits the fraudulent activities followed in the organizations. The independent variables of study include director's remuneration, communication strategies, code of conduct and governance mechanism. 10 branches of five major banks of Pakistan have been selected in this study. Response rate of 89% has been achieved in survey of 100 management respondents of selected banks. Through statistical analysis, it has been found that performance of banks also depends on the type of communication strategies, executive remuneration and Governance Mechanism. On the other hand, code of conduct does not influence on banks' performance. The regulatory authorities need to develop strong and effective corporate governance mechanisms and policies for the entire sector because corporate governance directly influences organizational performance.

[1]. Abor, J., & Biekpe, N. (2007). Corporate governance, ownership structure and performance of SMEs in Ghana: implications for financing opportunities, Journal of Corporate Governance, Vol. 7, No. 3, pp. 288-300.
[2]. Bauer, R., Guenster, N., Otten, Roger, (2004). Empirical evidence on corporate governance in Europe: the effect on stock returns, firm value and performance. Journal of Asset Management. Vol. 5, pp. 91–104.
[3]. Black, B., Jang, H., Kim, W., (2006). Does corporate governance predict firms' market values? Evidence from Korea. Journal of Law, Economics, and Organization. Vol. 22, pp. 366–413.
[4]. Bies, V (2004). Corporate Governance and Corporate Culture, the Intercourse, International Journal of Management, 66(2) 103.
[5]. Cremers, M.K.J and Nair, V.B., (2005). Governance mechanisms and equity prices. Journal of Finance. Vol. 60, pp. 2859–2894.

Abstract: The conventional banking system is based on interest cost mechanism. On the other hand, the interest cost is prohibited in the Islamic financial system. The history of Islamic and conventional banking system goes back to hundreds and thousands of years. Risk refers to the uncertainty and inconsistency in returns of an organization with particular assets (Gitman, 2008). On the other hand, risk can also be defined as an amalgamation of the probability of the occurrence of an event and its consequence (Hassan, 2009). The risk management strategies of organizations vary from business to business and industry to industry. In this particular study, the techniques of risk management have been evaluated in the conventional and Islamic banking systems. Specifically, this particular research has been focused to evaluate that how conventional and Islamic banks manage equity investment, market, operational risk, rate of return and liquidity.

[1]. Beck, T., Kunt, A., and Merrouche, O. (2013). Islamic vs. conventional banking: Business model, efficiency and stability, Journal of Banking and Finance, Vol. 37 (2) pp. 433 - 447
[2]. Hasan, M. and Dridi, J. (2010). The effects of the Global Crisis on Islamic and Conventional Banks: A comparative Study, IMF Working Paper No. 10.
[3]. Nawi et al. (2013). A Critical Literature Review for Islamic Banks Selection Criteria in Malaysia,
[4]. Gitman, L.J. (2008), Principles of Managerial Finance, 11th ed., Dorling Kindersley (India) Pvt. Ltd., Licensees of Pearson Education in South Asia, Delhi.
[5]. Hassan, A. (2009), "Risk management practices of Islamic banks of Brunei Darussalam", The Journal of Risk Finance, Vol. 10 No. 1, pp. 23-37.