IOSR-JBM   Volume-16 ~ Issue-1 ~ Feb-2014

Paper Type	:	Research Paper
Title	:	Performance Measurement and Management System – Inter Company Case Study Approach - Tamilnadu, India
Country	:	India
Authors	:	S. Venkatesh || Dr. S. Ramachandran
	:	10.9790/487X-16160112

Abstract: The field of performance measurement and management (PMM) is well filled with frameworks, models and guidelines addressing what to measure and how to design a performance measurement system (PMS). However, what has been less examined so far is how to ensure that PM evolve in tandem with their environments. Further, the few approaches available today are prescriptive and outlines how or what practitioners should do in order to manage change in their PM. Thus, a gap exists in understanding how organisations manage change in their PM in practice. Thus, the purpose of this paper is to outline and compare the approaches of three case companies for managing PM change. In order to fulfil the purpose of the paper, the data presented has been collected through the deployment of case studies. The choice of case studies as means for data collection stems from the possibility of an in-depth and holistic examination of the formulated phenomenon. All three case companies belong to the same company-group that operates within the transportation industry. The industrial footprint of the company is global with operations and sales spread out over the world. The findings suggest that all three companies have processes in place for managing change in PM. However, the approaches differ in design and context. Furthermore, employee involvement seemed to be the biggest challenge for all three companies.This paper makes a contribution both through describing how three companies manage PM change and through elaborating on the underlying factors affecting functionality.
Keywords: Performance measurement, Performance measurement systems, Performance management.

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Paper Type	:	Research Paper
Title	:	Corporate Governance Policies in Indian commercial Banks: An Empirical Analysis
Country	:	India
Authors	:	Mohi-ud-Din Sangmi || Sumaira Jan
	:	10.9790/487X-16161323

Abstract: Sound Corporate Governance Policies are important to the creation of shareholders value and maintaining the confidence of customers and investors alike. The Bank's Corporate Governance Policies are designed to ensure the independence of the Board of Directors (BoDs) and its ability to effectively supervise management's operation of the Bank. This paper examines the Corporate Governance Policies of Commercial banks in India which are classified into Public Sector Banks and Private Sector Banks. Private Sector banks are further classified into Old Private Sector Banks and New Private Sector Banks in the study. The Governance Policies have been assessed with the help of five parameters namely, Reasons for the written code of Corporate Governance, Availability of Corporate Governance Policies, Distribution of Related Material to concerned parties, Issues in Code of conduct and Other components of Corporate Governance. Moreover, the study empirically tests the difference in the Corporate Governance Policies between the Public Sector banks and Private Sectors banks; and, also between the Old Private Sector Banks and New Private Sector Banks in India.
Keywords: Corporate Governance (C.G.), Board of Directors (BoDs), Code of Conduct, Public Sector Banks and Private Sector Banks, Clause 49 of the Securities and Exchange Board of India (SEBI).

[1] Romero, Alberto, G. (2003), The need for Corporate Governance in Averting banking Crises -Lessons from the Banco Latino Crisis, speech, KPMG Banking Seminar in the Dominican Republic, (2003).
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Paper Type	:	Research Paper
Title	:	Financial Efficiency Performance of State Bank of Bikaner and Jaipur with special reference to Udaipur district
Country	:	India
Authors	:	Dr. O. P. Jain || Khanika Choudhary
	:	10.9790/487X-16162431

Abstract: The structure of Indian banking has substantially changed over the past decades, partially as a result of adoption of new technologies and process of reforms and accompanying deregulation has embodied an incentive for bank management to focus on improving efficiency, especially given the more competitive banking environment. In the face of increased competition, the banks have to operate more efficiently in order to sustain and perform better. In the context of increased competition and the importance of banks in financial markets, it becomes very much essential to evaluate whether these banks operate efficiently. Primarily, there are two chief reasons to measure the efficiency of banking institutions. Firstly, this assists to identify the most efficient banks and benchmarks the relative efficiency of individual banks against the most efficient banks. Secondly, it helps to evaluate the impact of various policy measures on the performance of banks. This study aims to examine the efficiency of a public sector bank SBBJ banks during 2009-2013 by utilizing Data Envelopment Analysis (DEA). This paper follows the DEA nonparametric approach. In this regard, Farrell (1957) originally developed this non-parametric efficiency approach. The DEA is non-parametric in the sense that it simply constructs the frontier of the observed input-output ratios by linear programming techniques (Iqbal and Molyneux (2005). For an introduction to DEA methodology, see for instance Coelli et al. (1998) and Thanassoulis (2001).
Key words: Data Envelopment Analysis, banks, Efficiency, Performance.

[1] Banker R.D. and Morey R.C. (1986) Efficiency analysis for exogenously fixed inputs and outputs, Ops. Res., 34, 513-521
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[3] Carvallo, O. and A. Kasman (2005), "Cost Efficiency in the Latin American and Caribbean Banking System", Journal of International Financial Markets, Institutions and Money, 15(1), 55-72.
[4] Chang, K. P. (1999), "Measuring Efficiency with Quasiconcave ProductionFrontiers", European Journal of Operational Research, 115 (3), 497–506.
[5] Charnes, A., Cooper, W.W., Rhodes, E. 1978. Measuring efficiency of decision making units. European Journal of Operations Research 2, 429-44.

Paper Type	:	Research Paper
Title	:	The Effect of Self-Service Technology, Service Quality, and Relationship Marketing on Customer Satisfaction and Loyalty
Country	:	Indonesia
Authors	:	Ludfi Djajanto || Umar Nimran || Srikandi Kumadji || Kertahadi
	:	10.9790/487X-16163950

Abstract: This research was motivated by the increasing number of people who use banking services and the fact that the society is increasingly critical in choosing a bank, especially banking services. Bank seeks to improve the range of facilities and marketing activities in order to attract customers to avail banking services. Every bank needs to give high attention to customer loyalty factors due to the high competition within banking industries. The purpose of this research was to examine the relationship among self-service technology (SST), service quality, and relationship marketing on customer satisfaction and loyalty. Samples of the study were 201 respondents of a state bank in East Java-Indonesia who have experienced using self-service technology. The Partial Least Square (PLS) was used to analyze the data and the hypotheses. Results of this study indicate that self-service technology, service quality and relationship marketing significantly effected on customer satisfaction. Furthermore, relationship marketing significantly effected on customer loyalty. However this study could not prove the effect of the self-service technology and service quality on customer loyalty.
Keywords: customer loyalty, customer satisfaction, relationship marketing, service quality, self-service technology.

[1] Srinivasan, Madhav. 1996. "New Insights into Switching Customer Behavior". Journal of Marketing Research. Vol. 8 No. 3: 27-28.
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[4] Prasad, Ch. J. S. and A. R. Aryasri. 2008. Study of customer relationship marketing practices in organized retailing in food and grocery sector in India: An empirical analysis. The Journal of Business Perspective. Vol. 12 No. 4: 33-43.
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Paper Type	:	Research Paper
Title	:	Conditions for Customer Relationship Management (CRM) success in Zimbabwe's Hospitality sector
Country	:	Zimbabwe
Authors	:	Mirimi Kumbirai || Jakachira Nyasha
	:	10.9790/487X-16165157

Abstract: We investigated the conditions necessary for CRM success in a Hospitality sector that is failing to retain and attract clients. The main purpose of this study was to establish the potential of CRM in aiding customer retention in Zimbabwe's Hospitality sector that has been marred by economic instability and a decade of political turmoil. Our approach was based on a mixed approach of a quantitative and qualitative dimension. Results indicate that operational and technological conditions in place for CRM in Zimbabwe's hospitality sector are somewhat ineffective potentially due to limited resources for technological advancement and reluctant management systems to fully practice CRM. The conclusions thereof emphasise on the need to promote technological integration in the business of the hospitality sector and promote a CRM strategy that take cognisance of customer needs as a drive towards better business performance in Zimbabwe's Hospitality sector.
Key words: CRM, CRM success, relationship marketing, service conditions, customer retention.

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Paper Type	:	Research Paper
Title	:	Impact of Organizational Justice on Affective Commitment: Mediating role of Psychological Ownership and Organizational Identification
Country	:	Pakistan
Authors	:	HooreenTasneem Ahmed
	:	10.9790/487X-16165863

Abstract: This research was proposed to test the research model was to observe the association of distributive and procedural justice perceptions on affective commitment with a mediating role of psychological ownership and organizational identification. Based on the data gathered from 250 respondents were used for the analysis. Analysis was done using Simple and Multiple Regression and Baron and Kenny tests and the results supported thatprocedural justice perceptions has a remarkable influence on affective commitment. Psychological Ownership and Organizational Identification, both, were also found to fully mediate the linkbetween procedural justice perceptions and affective commitment.

[1]. Adams, J. S. (1965). Inequity in social exchange.In Berkowitz, L (Ed.), Advances inexperimental social psychology (Vol. 2, pp. 267–299). New York: Academic Press.
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[4]. Avey, J. B., Wernsing, T. S., &Palanski, L.E. (2012).Exploring the Process of Ethical Leadership: The Mediating Role of Employee Voice and Psychological Ownership.Journal of Business Ethics.107, 21-34.
[5]. Beggan, J. K., (1992). On the social nature of nonsocial perceptions: The mere ownership effect. Journal of Personality and Social Psychology, 62(2), 229–237.

Paper Type	:	Research Paper
Title	:	Analysing the relationship between Banks' Deposit Interest Rate and Deposit Mobilisation: Empirical evidence from Zimbabwean Commercial Banks (1980-2006)
Country	:	Zimbabwe
Authors	:	Tafirei Mashamba || Rabson Magweva || Linda C. Gumbo
	:	10.9790/487X-16166475

Abstract: This study sought to analyse the relationship between banks' deposit interest rates and deposit mobilisation in Zimbabwe for the period 2000-2006. We developed an Ordinary Least Squares (OLS) model to show the relationship between the response and explanatory variables. Pearson's correlation coeffient ( was employed to demonstrate the strength of the relationship. Before running the regression equation the data was first tested for; stationarity using the Augmented Dicker-Fuller Test, multicollinearity using correlation matrix and autocorrelation using the Durbin-Watson statistic. The study found a positive relationship between deposit rates and banks' deposits for the period under study and all the other explanatory variables were statistically significant. Also, the coefficient of determination ( ) was found to be significantly high showing that the explanatory variables were able to account for the total variation of the dependent variable – deposits. The study recommended banks to tap into the unbanked markets through massive branch expansion, offering low cost accounts and increasing interest offered on deposits to attract more deposits. The government should come up with consistent policies and create a conducive political environment for business and foreign direct investment.
Key Words: Deposit Interest Rate, Deposit Mobilisation, Unit Root test, Correlation analysis, Zimbabwe.

[1]. African Development Bank Report, Zimbabwe Monthly Economic Review, October 2011.
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Paper Type	:	Research Paper
Title	:	The Impact of Human Resource Practices on Employee Commitment and Employee Retention in Telecom Sector of Pakistan: Exploring the Mediating Role of Employee Loyalty
Country	:	Pakistan
Authors	:	Benish Hussain Janjua || Amir Gulzar
	:	10.9790/487X-16167681

Abstract: The study is carried out to explore the impact of human resource practices on employee retention and employee Commitment in the telecom Sector of Pakistan. It further investigates the mediating role of employee loyalty with HRM practices, Employee Commitment and Employee Retention. The data was collected through questionnaire. About 250 Questionnaires were filled from the employees of different telecom firms in Rawalpindi and Islamabad. For interpretation and analysis of data Correlation, Regression and Sobel Tests were conducted. The results showed that different human resource practices have a significant impact on the employee commitment and employee retention. Further the result revealed that loyalty mediates the relation of HRM and Employee Commitment and the relationship of HRM and Employee Retention.

[1]. Armstrong, M. (2009) Armstrong's Handbook of Human Resource management Practice. Replika Press Private Limites
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[3]. Oya Erdil & Ayue Gunsel Gebze., Relationships Between Human Resource Management Practices, Business Strate- Gy Fit And Firm Performance.
[4]. Khan, N., Ahmed, S. F., Ibrahim, M., Shahid, M. K. (2012). Impact of On- job training on performance of Telecom Industry".
[5]. Riaz, A. &Ramay, M. (2010).Antecedents of job satisfaction: A study of telecom sector.

Paper Type	:	Research Paper
Title	:	Moderating Impact of Educational Level on Religiosity asan Antecedent of Ethical Behavior
Country	:	Pakistan
Authors	:	Sadia Arshad
	:	10.9790/487X-16168288

Abstract: This study aims to explore the influence of religiosity on ethical behavior of public servants of Pakistan at their work setting, taking education levels as moderator. Religiosity has long been considered as main determinant in shaping ethical values and educational level strengthens its relationship. The well-established scale of ethical behavior and religiosity was adapted. Sample sizeof 350 employees of public servants working in different ministries was obtained. There are two dimensions of religiosity – extrinsic religiosity and intrinsic religiosity. Results showed that extrinsic religiosity and intrinsic religiosity were a significant determinant of ethical behavior of public servants, whereas educational level moderates the relationship of ethical behavior and religiosity.
Key Words: Intrinsic Religiosity, Extrinsic Religiosity, Ethical behavior.

[1]. Allport, G. W. (1990). The Individual and Religion. Newyork: Mac Millan. Delener, N. (1994). Religious contrasts in consumer decision behaviour patterns: Their dimensions and marketing implications. European Journal of Marketing, 28(5), 36-53.
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[3]. Alesina, Alberto &Perotti, 1996. "Income Distribution, Political Instability, and Investment‟, European Economic Review 40 (June): 1203–1228.
[4]. Amabile, Teresa M. (1997) "Motivation Creativity in Organizations: On Doing What You Love And Loving What You Do", California Management Review, Vol. 40, No. 1, Fall, pp.39-58.
[5]. Amabile, T.M. (1996) Creativity in Context: Update to the Social Psychology of Creativity, Boulder, CO: West view Press.

Paper Type	:	Research Paper
Title	:	Politics and Ethical Standard in the Management of Public Programmes in Nigeria
Country	:	Nigeria
Authors	:	Anyadike Nkechi
	:	10.9790/487X-16168994

Abstract: This paper addresses the adverse effects of politics on management of public programmes in Nigeria by pinpointing the place of ethical standard in the successful management of public programmes. Thus, the paper argued that in Nigeria, political office holders first of all, seek to satisfy basic group interest in order to consolidate power to satisfy their personal interests by placing their personal and political friends at the helms of affairs where policies on public programmes are made and executed; and as a result, public programmes are administered in cognisance of the vested interest with little attention paid to accountability; transparency, efficiency and prudent management of public programmes which ethical standards herald.
Keywords: Politics, Ethics, Public Programmes, Accountability, Corruption, Development.

[1]. Abbasi, Y. G. & Al-Mharmah (2000) "Project m anagement practice by the public sector in a developing country‟ International Journal of Project Management, 18(3), pp105-109.
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[3]. Appadorai, A. (1975) The Substance of Politics. Madras: Oxford University Press.
[4]. Cooper, T. L. (1990), The Responsible Administrator: An Approach to Ethics for the Administrative Role,(Third Edition). San Francisco, CA: Jossey-Bass, Inc. Publishers.
[5]. David Easton (1965) A Framework for Political Analysis. Prentice- Hall: Englewood Cliffs.

Paper Type	:	Research Paper
Title	:	Women Entrepreneurship: Finding Voice and Vision
Country	:	India
Authors	:	Priyanka Nair || Pankaj Gakhar
	:	10.9790/487X-161695100

Abstract: This paper is a centripetal analysis of role of Indian women in the realm of entrepreneurship encompassing various aspects whirling around contributions as well as limiting roadblocks encountered by women entrepreneurs in our society. The article helps to understand how women entrepreneurship has refined into an accepted concept of the economy. Customarily Indian society has been contemplated as male perquisite. However with growing socio-cultural environment and escalation in opportunities, the state of women entrepreneurship has improved in fragments. There have been various government schemes for remodeling and encouraging women participation. However societal and familial roadblocks continue to reign, afflicting women entrepreneurship.The major chunks and challenges faced by Indian women entrepreneurs have been taken with this. This article also unveils the current trends and future prospects of women-entrepreneurship. In this, literature review aims to scrutinize the critical facet of current knowledge as well as theoretical and methodological contributions to women entrepreneurship, which covers all over the world through secondary sources, and as such, do not address any new or original experimental work.
Keywords: Women Entrepreneurship, Women Empowerment.

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Paper Type	:	Research Paper
Title	:	A Theory based empirical Analysis of Brand Loyalty to 7up
Country	:	Nigeria
Authors	:	Akabogu, Okey Christopher
	:	10.9790/487X-1616101108

Abstract: The void that seems to exist as a result of the lack of application of theories on brand loyalty to study consumers' loyalty to the 7up brand in Nigeria is the focal problem in this study. Utilizing the "brand-choice sequences" theory, as the operational theoretical framework, this study analyzed consumers' loyalty to the 7up brand in Awka, a commercial city and capital of Anambra State in Nigeria. A convenience sample of 250 consumers of 7up was obtained through a survey. Computerized ANOVA, t-test, and multiple regression procedures were used for the data analysis.

[1] Akabogu, O.C., Application of the "brand-choice sequences" theory to measure brand loyalty to beer brands in Nigeria. American Journal of Business and Management, Vol. 2(3), pp. 222-232, 2013, DOI: 10.11634/216796061302341
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Paper Type	:	Research Paper
Title	:	Macroeconomic Effects of World Energy and Food Price Shocks in South Asia
Country	:	Pakistan
Authors	:	Huma Maqsood || Habib Ahmad
	:	10.9790/487X-1616109116

Abstract: The purpose of the study is to examine the effect of energy and food prices on macroeconomic variables .A Panel of numerous countries including Pakistan, India ,Bangladesh, SriLanka, Bhutan, Nepal, Afghanistan and two other countries like US and Japan over the period of 1982 to 2010 is examined with yearly frequency.Result indicates that macroeconomic variables are highly sensitive to food and oil shocks. Panel regression is applied to investigate the relationship of both.

[1]. Abbott, P. (2009). Development Dimensions of High Food Prices. 18, 1-98.
[2]. Akpan, E. O., & Atan, J. A. Effects of Exchange Rate Movements On Economic Growth in Nigeria. CBN Journal of Applied Statistics, 2 (2), 1-14.
[3]. Alfaro, L., Chanda, A., Ozcan, S. K., & Sayekd, S. (2004). FDI and economic growth: the role of local financial markets. Journal of International Economics , 89-112.
[4]. Alom, F. (2011). Economic Effects of Oil and Food Price Shocks in Asia and Pacific Countries: An Applicationof SVAR Model. 1-44.
[5]. Alom, F., Ward, B. D., & Hu, B. (2013). Macroeconomic effects of world oil and food price shocks in Asia and Pacificeconomies: application of SVAR models. 37 (3), 327-372.
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[8]. Ayyoub, M., Chaudhry, I. S., & Farooq, F. (2011). Does Inflation Affect Economic Growth?The case of Pakistan. Pakistan Journal of Social Sciences (JPSS), 31 (1), 1-14.

Paper Type	:	Research Paper
Title	:	The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel Industry of Pakistan
Country	:	Pakistan
Authors	:	Hamad Saleem || Naintara Sarfraz Raja
	:	10.9790/487X-1616117122

Abstract: This study intent to investigate the impact of service quality on consumer satisfaction customer loyalty and brand image. The primary data was collected from 5 and 8 star hotels of Pakistan. The response rate was 86%. Structural equation modeling (SEM) technique was used to analyze the data. The findings suggested that high quality of services boost up the customer satisfaction and then afterward this satisfaction will strengthen the customer loyalty, our results also matched with Brodie et al., (2009). Last but not the least strong customer loyalty directly related to strong brand image.

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