IOSR-JBM   Volume-21 ~ Issue-4 ~ April-2019

Abstract: Human resources are a very important aspect for an organization, company, or other type of agency because of how the organization operates depending on how the quality and performance of the human resources in it. Job satisfaction of a workforce can affect the success or failure of a company so it is necessary to know the main factors that affect job satisfaction of workers including those with contract status. The object of the research is Dr. RSUD Pirngadi Medan with a total population of 614 workers contracted. The number of samples in this study were 127 respondents. The analytical tool used is multiple linear regression analysis. The results showed that work load, work relations, and work environment did not have a significant effect on job satisfaction of contract workers, while compensation and supervision had a significant effect on job satisfaction of contract workforce.

Keywords: Job Satisfaction, Work Load, Work Relations, Work Environment

[1]. As'ad, Moh. (2004). Psikologi Industri. Yogyakarta: Liberty.
[2]. Handoko, T. Hani. (2011). Manajemen Personalia and Sumberdaya Manusia. Yogyakarta: BPFE Yogyakarta.
[3]. Harianja, Marihot Tua Effendi. (2009). Manajemen Sumber Daya Manusia. Jakarta: PT Grasindo.
[4]. Mangkunegara, A. A. Anwar Prabu. (2017). Manajemen Sumber Daya Manusia Perusahaan. Bandung: Remaja Rosdakarya.
[5]. Schermerhorn, John R. Jr. (2002). Organizational Behavior. New Jersey: John Wiley & Sons.

Abstract: This research was conducted at SMP Methodist Charles Wesley which is a national standard school which was established in 2009 starting from the level of vocational school, junior high school level starting in 2012, and high school level starting in 2017. The study aims to find out what factors are the service quality of administration, teachers, and infrastructure has a significant effect on student satisfaction at SMP Methodist Charles Wesley, Medan. Variables used are variables in the service quality of administration, teachers, and infrastructure. The type of.........

Keywords: Service Quality, Administration, Teachers, Infrastructure, Student Satisfaction

[1]. Elfachmi, Amin K., dan Amida, Fatri. (2016). Analisis Pengaruh Kualitas Pelayanan dan Sarana Prasarana Terhadap Kepuasan Peserta Didik Studi pada MAN Insan Cendekia Serpong Tangerang Selatan. Eduka Jurnal, Vol.1 No. 1.
[2]. Imran. (2010). Riset Pemasaran dan Perilaku Konsumen. Jakarta: PT. Gramedia Pustaka Utama.
[3]. Kotler, P. dan C. L. Keller. (2009). Faktor-Faktor yang Mempengaruhi dalam Keputusan Pembelian, Edisi 13 Jilid 1 dan 2. Jakarta: Erlangga.
[4]. Lupiyoadi, Rambat dan A. Hamdani. (2006). Manajemen Pemasaran Jasa. Jakarta: Salemba Empat.
[5]. Nana Syaodih Sukmadinata. (2009). Metode Penelitian Pendidikan. Bandung: Rosdakarya.

Abstract and Keywords: Banking, Public sector banks, Private Sector Banks, Financial Performance, Data Envelopment Analysis

[1]. Bhushan, B. (2006). Comparative credit marketing practices of public and private sector Banks in Haryana.
[2]. Bhushan, B. (n.d.). Comparative credit marketing practices of public and private sector Banks in Haryana.
[3]. Chandulal, G. A. (2016). A comparative study on financial performance of private and public sector banks with special reference to affecting factors and their impact on performance indicators.
[4]. Chandulal, G. A. (n.d.). A comparative study on financial performance of private and public sector banks with special reference to affecting factors and their impact on performance indicators.
[5]. Chigamba, C. (n.d.). Factors Influencing the Choice of Commercial Banks by University Students in South Africa..

Abstract: To fully understand the research status of Chinese academic circles in the supply chain finance(SCF), using CiteSpace and VOSviewer visualization analysis software to draw Mapping Knowledge Domain of 653 papers of supply chain finance from core journal databases in CNKI(China National Knowledge Infrastructure), publication and cooperation, citation and cooperation, research hotspots and research frontier are fully explored, and bibiometric analysis are also used. Through analysis result, it can be found that research on SCF at different stages have different emphasis. Finally, the research subject analysis of SCF in the last three years between China and foreign countries are given by comparing subjects ,hot keywords and the research front, to find the differences between Chinese and foreign SCF research focuses, which provide help for the SCF research innovation.

Keywords: bibliometrics, information visualization, research front, research hotspot, supply chain finance

[1]. Hofmann E. Supply chain finance: some conceptual insights, Beiträge Zu Beschaffung Und Logistik, 2005, 203-214.
[2]. Camerinelli E. Supply chain finance, Journal of Payments Strategy & Systems, 3(2), 2009, 114-128.
[3]. Lamoureux J F, Evans T A. Supply chain finance: a new means to support the competitiveness and resilience of global value chains, Available at SSRN 2179944, 2011.
[4]. Wuttke D A, Blome C, Foerstl K, et al. Managing the innovation adoption of supply chain finance—Empirical evidence from six European case studies, Journal of Business Logistics, 34(2), 2013, 148-166.
[5]. Randall W S, Theodore Farris M. Supply chain financing: using cash-to-cash variables to strengthen the supply chain, International Journal of Physical Distribution & Logistics Management, 39(8), 2009, 669-689..

Abstract: Lean manufacturing is a set of techniques and tools for process improvement. It was developed by Motorola in 1986, coinciding with the Japanese asset price bubble which is reflected in its terminology. Jack Welch made it central to his business strategy at General Electric in 1995. Today, it is used in many industrial sectors. The term "lean manufacturing" comes from statistics and is used in statistical quality control, which evaluates process capability. Originally, it referred to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "lean manufacturing quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities (DPMO)...........

[1]. Critical issues in Lean Manufacturing by Jamal Ahmed Hama Kareem, PirshingSalihMohamad Al Askari1 and FarooqHussain Muhammad.
[2]. Lean manufacturing implementation in reducing waste for electronic assembly line by NurulHusnaZakaria, NikMohdZukiNik Mohamed, MohdFadzilFaisaeAbRahid and Ahmad Nasser Mohd Rose.
[3]. Lean Manufacturing and Value Engineering, Two Concepts for Sustainable Management by Da Silva de Santis SH, Dedini FG, Marcicano JPP and de Santis.
[4]. A case study on implementing lean ergonomic manufacturing systems (LEMS) in an automobile industry by SrinivasaRao P, Malay Niraj.
[5]. Lean Implementation Strategies: How are the Toyota way Principles Addressed by R. Coetzee, K. Van Der Merwe, L.VanDyk

Abstract: Today businesses are being done in an environment characterised with severe competition and uncertainty. And a number of studies have justified the need for organisationsto have large number of loyal customers for them to be relevant and competitive especially in the Nigerian hospitality context which is experiencing drop in hotels patronage. Although well-established marketing have been used to predict loyalty, this study is aimed at investigating the effect of customer experience on loyalty determination in the context of Nigeria. Hence, positive and significant relationship has been proposed between customer experience and loyalty in the Nigerian hotels industry. The review of extant literature in the study has shown the positive and significant connections between experience...........

Keywords: Customer Experience, Customer Loyalty, Hospitality, Nigeria

[1]. Ali, F., Kim, W. G., Li, J., & Jeon, H.-M. (2018). Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks. Journal of Destination Marketing & Management, 7, 1–11. https://doi.org/10.1016/j.jdmm.2016.05.003
[2]. Banki, M. B., Ismail, H. N. Bin, Danladi, M. H., & Dalil, M. (2016). Measuring Hotels Service Quality in Nigeria: A Case Study of Minna Township. Journal of Quality Assurance in Hospitality & Tourism, 17(1), 71–88. https://doi.org/10.1080/1528008X.2016.1099997
[3]. Berezina, K., Bilgihan, A., Cobanoglu, C., & Okumus, F. (2016). Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews. Journal of Hospitality Marketing & Management, 25(September), 1–24. https://doi.org/10.1080/19368623.2015.983631
[4]. Bilgihan, A., Madanoglu, M., & Ricci, P. (2016). Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty. Journal of Retailing and Consumer Services, 31, 14–21. https://doi.org/10.1016/j.jretconser.2016.03.001
[5]. Brun, I., Rajaobelina, L., Ricard, L., Berthiaume, B., & Ricard, L. (2017). Impact of customer experience on loyalty : a multichannel examination. The Service Industries Journal, 2069(May), 317–340. https://doi.org/10.1080/02642069.2017.1322959

Abstract: As an organization, the Republic of Indonesia Police also want to be supported by qualified human resources so that they can perform well. The availability of qualified, high-skilled and professional human resources (police) who are engaged in the service sector is a requirement in order to improve the quality of state administration which gives satisfaction to the quality and service provided by the government to the public. This research is explanatory using descriptive statistical data analysis techniques and structural equation models. Samples are saturated with a significance level of α = 5%. Likert scale is used to classify measured research variables. The research results obtained by job placement have a positive and significant effect on job satisfaction and work performance. The work environment has a positive and significant effect on job satisfaction and work performance. While work leadership has a positive and not significant effect on job satisfaction and work performance.

Keywords: Job Placement, Work Environment, Leadership, Job Satisfaction

[1]. Ahraf, dkk, 2013. "The Impact of Working Environment on Organization Performance: A Mediating Role Employee's Job Satisfaction". Department of industrial Management, Volume 3, Nomor 1.
[2]. Artadi, Febri furqon, 2015. "Pengaruh Kepuasan Kerja Dan Beban Kerja Terhadap Kinerja Karyawan Pada PT Merapi Agung Lestari". Manajemen, Fakultas Ekonomi, Universitas Negeri Yogyakarta.
[3]. Astini, Komang Ayu, 2015. "Penempatan, Lingkungan Kerja, Disiplin, Dan Kinerja Personil Polda Bali". Jurnal Manajemen Dan Bisnis, Volume 12 Nomor 1.

Abstract: Taxpayer satisfaction can show the performance of an agency in accordance with the desires of taxpayers or vice versa. The level of satisfaction is part of the impact given by service activities so that the community is always willing to pay taxes. Satisfaction as the level of one's feelings after comparing the performance or the results he feels with his expectations. The purpose of this study was to find out and analyze the influence of individual character, management information system and service quality on taxpayer satisfaction with tax office image as an intervening variable on PBB-P2 in Deli Serdang District data collection in this study was conducted through a survey approach.............

Keywords: Individual Character, Management Information System, Service Quality, Taxpayer Satisfaction, Tax Office Image

[1]. Arikunto, S., 2009. Prosedur Penelitian Suatu Pendekatan Praktik. Edisi Revisi 6. Jakarta : Rineka Cipta.
[2]. Bahri, S., Dalimunthe, R.F., Ginting, P., Rismayani, W. and Sembiring, B.K.F., 2017. Customer Satisfaction as a Mediator Variable between Service Quality and Customer Loyalty for a Bank in Indonesia. Expert Journal of Marketing, 5(2), pp. 44-52.
[3]. Dalimunthe, R.F., Heldy, B.Z. dan Yean, P.P.,2008. Analisis Persepsi Pasien Partikulir Tentang Kualitas Pelayanan Terhadap Tingkat Loyalitas Di Ruang Rawat Inap Rs Islam Malahayati Medan Tahun 2007. Jurnal Manajemen Bisnis, Volume 1, Nomor 1, Januari 2008: 18 – 26.
[4]. Dalimunthe Ritha F. 2002, Pengaruh Karakteristik individu, Kewirausahaan, Gaya Kepemimpinan Terhadap Kemampuan Serta Keberhasilan Usaha Industri Kecil Tenun Dan Bordir di Sumatera Utara Barat dan Riau. Disertasi. Program Pascasarjana.Universitas Airlangga Surabaya.
[5]. Dinar Ika. 2009. "Analisis Pengaruh Harapan Pelanggan, Kualitas Produk, Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Internet Flash Unlimitedi Semarang". Jurnal Manajemen. Semarang: Universitas Diponegoro.

Abstract: This is the study of the effect of Capital Adequacy Ratio (CAR), Loan to Deposit Ratio (LDR), Non Performing Loans (NPL), Net Interest Margin (NIM) and Operating Expenses to Operating Income Ratio (OEOI) on Return on Assets (ROA) listed in Indonesian Stock Exchange (IDX) during 2013 to 2017. The sample used in this study consists of 35 conventional commercial banks listed in IDX. The study utilized panel data obtained from the Bank of Indonesia's report and audited financial reports listed in banking firms listed in IDX. By using Fixed Effect Model in Eviews, the F test result showed that the variable CAR, LDR, NPL, NIM and OEOI simultaneously affect significantly to RO, such as the Heteroscedasticity Test. According to the t test result, it can conclude a positive relation of NIM and ROA with strong statistical importance. LDR has no impact on ROA. While, CAR, NPL and OEOI have a negative and significant impact on ROA. Prediction capability from these five variables toward ROA is 94.60% where 5.40% is affected by other factors that are not added in the model.

Keywords: Capital Adequacy Ratio, Loan to Deposit Ratio, Non Performing Loan, Net Interest Margin, Operating Expenses to Operating Income Ratio, Return on Assets

[1]. Almazari, Ahmad Aref. (2014). Impact of Internal Factors on Bank Profitability: Comparative Study between Saudi Arabia and Jordan. Journal of Applied Finance & Banking, 4(1): 125-140.
[2]. Balango, Tariku Kolcha and Madhusudhana Rao K. (2017). The effect of NPL on profitability of banks with reference to commercial bank of Ethiopia. Business and Management Research Journal, 7(5): 45 – 50
[3]. Bhuia, M. R., Baten, A., Kamil, A. A., & Deb, N. (2012). Evaluation of Online Bank Efficiency in Bangladesh: A Data Envelopment Analysis(DEA) Approach. Journal of Internet Banking and Commerce, 17(2), 1- 17.
[4]. Brock, P.L. and Rojas-Suarez (2000). Understanding the Behavior of Bank Spreads in Latin America. Journal of Development Economics, 63:113-34.
[5]. Burger A. N. & Humphrey D. B. (1997). Efficiency of financial institutions: International survey and directions for future research. European Journal of Operational Research, 98(2), 175-212

Abstract: Underpricing is a phenomenon which has existed worldwide as well as the overpricing. The study has made an attempt in order to analyze the IPO market of India, to observe the phenomenon of underpricing as well as overpricing. The period been considered for the study is 2012 to 2017, which includes the companies that has gone for the IPO process. From the analysis it can be made clear that there is a presence of underpricing as well as overpricing. Underpricing exists for the years 2014, 2015 and 2017 where as overpricing exists for the years 2013, 2012 and 2016. So the analyses make it clear that the presence of both underpricing as well as overpricing exists in the Indian IPO market and hence the investors analyzing the fundamentals properly need to make the decision of investments.

Keywords: Initial Public Offering, flotation, Public Offerings, Secondary Market.

[1]. David R. Williams, W. Jack Duncan and Peter M. Ginter, 2010. "Testing a model of signals in the IPO offer process." Small Business Economics, Vol. 34, No. 4 (May 2010), pp. 445-463.
[2]. Qiming Wang and James A. Ligon, 2009. "The Under pricing of Insurance IPOs." Financial Management, Vol. 38, No. 2 (Summer, 2009), pp. 301-322.
[3]. Michael B. Heeley, Sharon F. Matusik and Neelam Jain, 2007. "Innovation, Appropriability, and the Underpricing of Initial Public Offerings." The Academy of Management Journal, Vol. 50, No. 1 (Feb., 2007), pp. 209-225.
[4]. Raghuram Rajan and Henri Servaes, 1997. "Analyst Following of Initial Public Offerings." The Journal of Finance, Vol. 52, No. 2 (Jun., 1997), pp. 507-529.

Abstract: Over the years, the capital market has grown and expanded to cater to the investment and wealth creation capacity of the government, private sector investors and the general public. It has also served as a measure of confidence and, as an effective economic barometer for gauging the economy's temperature from time to time with a view to determining necessary adjustments. Contingent upon its power of pricing mechanism, the market provides management with some ideas of the prevailing cost of capital which goes a long way in the determination of the levels and rates of investment in the economy. It has also acted as a reliable medium for broadening the ownership base from erstwhile family dominated firms...........

[1]. Adewuyi I. D. and Olowookere, J. K. (2011) "The Contributions of Capital Market to Economic Development in Nigeria", International Journal of Economic Development Research and Investment, Vol. 2 No. 1; April: 36-46

[2]. Ariyo, A. and Adelegan, O. (2005): "Assessing the Impact of Capital Market Reforms in Nigeria: An Incremental Approach." Paper Presented at the 46th Annual Conference of the Nigeria Economic Society (NEC) in Lagos, August.

[3]. Beccalli, E.; Barbara Casu. B: Girardone, C. (2006): "Efficiency and Stock Performance in European Banking", Journal of Business and Accounting. 33( l-2):245-262.

[4]. Demirgic-Kunt, Asli and Ross Levine (1996): "Stock Market Corporate Finance and Economic Growth. An Overview." The World Bank Review 10(2):223-239.

[5]. Demirguc-Kunt, A., and Detragiache, E. (1998). "Financial Liberalization and Financial Fragility. The World Bank", IMF Staff Papers (March): 1- 38..

Abstract: The India and Afghanistan trade relations traces back to Indus valley civilization era. The record shows that Soon after India's independence in the Treaty of commerce signed between the Royal kingdom of Afghanistan & Republic of India on 4th April 19501 which both side agreed to treat each other as most favored nation in doing business activities. Also the othertrade agreement between the government of India &government of Republic of Afghanistan signed on in New Delhi on 3rd September 1975, 19782 clearly show the close relationship of the two nations The Indiaand Afghanistaninvolvement in the strategic trade rout of Chabaharport dates back to the last quarter of year 2002, it was on January 2003that..........

Keywords: Chabahar Port, strategic significance, business ecosystem, international business.

[1]. A, R. P. (2013). Afghanistan Strategic Partnership . International journal of scintific & research publication , 3-4.
[2]. all, R. A. (2016). India & Afghansitan: an overview of their Economic Relations . Renu Publishers, 3-4.
[3]. Balooch, M. (2009). Iran and India's cooperation in central asia . Iran and India's Cooperation in Central Asia, 25-29.
[4]. Bonish, F. R. (2016 ). Current motivation of India to enter the chabahar port. Current motivation of India to enter the chabahar port , 25-29 .
[5]. Haidari, A. (2015). Daily Open Society. Retrieved August 13, 2017, from Daily Open Society: www.dailyopensociety.com.

Abstract: The main aim of the paper was to determine effect of individual characteristics on financial inclusion of women owned enterprises in Kenya. The study employed explanatory survey research using a target population of 8000 women owned SMEs in the North Rift Region Economic Bloc Counties. Cluster sampling was employed to group SMEs in seven Counties, while simple random was used to select a sample size of 723. Data was analyzed using descriptive statistics such as frequency, percentage, mean and standard deviations. Inferential analysis which included.........

Keywords: individual, age, marital status, education, SME, entrepreneur, Financial Inclusion

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[3]. Alan, Sule, Mehmet Cemalcilar, Dean Karlan, and Jonathan Zinman. 2015. "Unshrouding Effects on Demand for a Costly Add-on: Evidence from Bank Overdrafts in Turkey." NBER Working Paper No. 20956

[4]. Aryeetey, E. 1994. Financial Integration and Development in Sub-Saharan Africa: A Study of Informal Finance in Ghana, Overseas Development Institute, Working Paper 78, London.

[5]. Beck, T. & Honohan, P. (2008). Finance for All? Policies and Pitfalls in Expanding Access. Washington, DC: The World Bank. Retrieved October 16, 2012, from http://siteresources.worldbank.org/INTFINFORALL/Resources/4099583-1194373512632/FFA_book.pdf.