Abstract: Change management is a necessary tool and technique for banks to reconcile with developments in
their complex ecosystem and meet the customers increasing expectation. With the purpose of finding out
adoption of change management practices in the largest bank of India, the researcher has surveyed all the
available material about change management initiatives in State Bank of India. The learnings can be very useful
for not only all the other public sector banks in India but also throw light on methods adopted and
implementation process. Such research would be an important addition for creating resources for indigenous
research material and evolve the practices amongst other banks. The researcher has concluded that though the
efforts of the bank to change its culture......
[1]. Srikant M Datar, N M Bhatia, Rishikesha T Krishnan, Rachana Tahilyani, , Revitalizing State Bank of India 9-116-043, May 4,
2016, Harvard Business School Publishing, Boston, MA 02163, www.hbsp.harvard.edu.
[2]. Rishtee Batra, Piyush Kumar, State Bank of India: SMS Unhappy, February 15, 2013, Indian School of Business ISB001 (case was
developed under the aegis of the Centre for Teaching, Learning, and Case Development, ISB. Copyright @ 2013 Indian School of
Business solely as a basis for class discussion)
[3]. Rajiv Lal, Rachana Tahiliyani, State Bank of Indi Transforming a State Owned Giant, Review April 19, 2011, Harvard Business
School Publishing, 9-511-114, Boston MA 02163, www.hbsp.harvard.edu/educators,
[4]. Centre for Advanced Financial Research & Learning (CAFRAL) Program on Effective Change Management, its Impact on
Performance & Future of Banking in Changing Marketplace-July 29-30,2015
[5]. Smt. Manju Agarwal, Former Dy managing Director,State Bank of India, Mumbai Presentation at CAFRAL program on Digital
Banking, August 23-24, 2017
