IOSR-JBM   Volume-22 ~ Issue-9 ~ Sep. 2020

Abstract: The purpose of this study was to study the effect of Service Quality, Trust, and Price on Customer Loyalty of PT Pos Indonesia conducted in Batam City, Riau Islands Province. The research examines three factors of service quality, trust and price by customers in the PT Pos Indonesia. A quantitative approach was employed to measure the relationships between the variables of the study. Statistical tests included descriptive statis-tics, internal consistency, reliability, validity, correlation and regression were conducted to determine the relationship and validate the study. The nonprobability sampling technique by incidental sampling, using the Lemeshow formula, won 384 respondents. Data analysis techniques using SPSS version 21. The results showed that 1) Service Quality has a positive and significant effect on Customer Loyalty. 2) Trust affects positively and significantly on Customer Loyalty. 3) Prices affect negatively and significantly on Customer Loyalty. 4) Service Quality, Trust, and Price simultaneously have a positive and significant effect on Custom-er Loyalty. Consequently, based on findings, service quality, trust and price are considered to be anticipated of customer loyalty.

Keywords: Service Quality, Trust, Price, Customer Loyalty

[1]. Alma, B. (2011). Menejemen Pemasaran Dan Pemasaran Jasa. Bandung: Alfabeta.
[2]. Khotimah, C., Suharyono, & Kadarisman, H. (2016). Pengaruh Relationship Marketing Dan Brand Image Terhadap Kepuasan Dan Loyalitas Pelanggan (Survei terhadap Pelanggan Indihome PT. Telkom, Tbk. STO Klojen Malang). Jurnal Administrasi Bisnis, 36(1), 121–128.
[3]. Kotler, Philip, Armstrong, G. (2012). Prinsip-Prinsip pemasaran (Tiga Belas). Jakarta: Erlangga.
[4]. Kotler, P., & Keller, K. L. (2016). Manajemen Pemasaran (18th ed). Penerbit Erlangga.
[5]. Kuswandani, et.al, (2015). Faktor Kepercayaan dan Minat Beli terhadap Bisnis E-Commerce (Studi Kasus pada Masyarakat Kelu-rahan Kota Bengkulu), Jurnal Inovasi dan Bisnis, Fakultas Administrasi Bisnis Politeknik Negeri Bengkalis. Vol. 3 No. 1, Juni 2015.

Abstract: The main aim of the International Financial Reporting Standards [IFRS] is to provide the global framework to prepare and present the financial statements by the companies. The objective of IFRS is also to inculcate the general guidance in generating the financial statements. The small and medium scale enterprises are need to be guided with global standards in preparation of financial reports rather than industry specific reporting. It is inevitable for every SME to follow the country's own accounting standards and the IFRS standards issued by the International Accounting Standards Board. The present research work is presenting the most appropriate generally accepted account principles to optimize the financial report presented by the SMEs in India and Iraq. By following these IFRS standards the SMEs of developing countries like Indian and Iraq can improve the clarity, consistency and comparability of communication of financial information.

Keywords: International Financial Reporting Standards, Generally Accepted Accounting Principles, Financial Information.

Abstract: Human Resource Management (HRM) is an activity in organizations intended to maximize employee performance so as to meet the employer's key objectives and targets. To be more precise, HRM deals around the board of individuals inside organizations, emphasizing on policies and frameworks. There are various influential factors to industries growth and productivity like employee motivation, training and appraisal process. Already there are few published research papers based on these variables, but particularly this paper will focus on the private universities in Selangor. Moreover, this paper will execute the relationship between motivation, training, performance appraisals that affect the employees' job conduct in Selangor private universities. It is a famous truth that we're residing in a dynamic atmosphere filled with limitless approach. This quick change makes the competitors be stronger and also leads.......

Abstract: For the past decades it has been pointed that the cost associated with rewarding expats in order to gain their full commitment is on the increase. This is because financial reward practices have limited effect on employee commitment and there is a general shift towards a total reward practices. This study examinedexpatriates reward management and commitment on international assignment. The study found a positive significant relationship between total reward and expats' commitment.Also, confirm that, a poor reward system will leads to failure on international assignment. Further, although, financial reward was the most valued reward element, findings demonstrate it was not enough to produce expats' full commitment. The main conclusion from this literature review is that expats' commitment and performance would increase only when expats perceived reward system to be fair and just. Therefore, the study suggested a total reward approach, which is a holistic view to rewarding global careerists.

Key Word: Total Reward, Intrinsic, Extrinsic, expat, expatriates, commitment.

Abstract: Financial stability is one of the main mandate of a central bank as a stable financial system promotes economic development. An unstable financial system adversely affects the intermediation process and retards economic growth. The financial crisis has reinforced the importance of financial stability and there is recognition that financial instability anywhere can be a threat to financial stability everywhere. The build-up of systematic risk and the use of macro prudential tools to deal with them have emerged as the main planks financial stability policy framework.

Keywords: Financial stability, Financial Crisis, Economic Growth, Financial Intermediaries,

Abstract: Climate change and global warming are some of the major challenges facing the world, and operations by companies mostly cause this environmental challenge. The environmental challenges have effects on the environment. These effects include pollution, emissions, and environmental degradation. Companies especially those whose operations have effect on the environment should disclose their financial commitments towards the environmental improvement, most especially those companies whose operations has to do with pollution and other environmental hazard. Disclosing environmental information in annual reports continues to be a recent issue in research. The existing empirical works on environmental disclosure and financial performance have shown mixed results. . The mixed results require further investigation.........

Keywords: Environmental Disclosure, Financial Performance, VoluntaryDisclosure, MandatoryDisclosure