Abstract: Background: The Covid-19 pandemic has not only demobilized the global economy but also affected society. There was significant change in behavior of customers. There was threefold increase in customers' preference towards online purchases and use of digital mode for financial transactions. The survey conducted by Outlook reveals that there was rapid increase in customer reluctance to visit branches and they are inclined to try out newer tools to meet their banking needs. Banks have been closing branches globally at an unprecedented scale. Citigroup closed about 100 branches and JP Morgan, the largest bank in the US closed about 1000 branches in the immediate aftermath of the pandemic........
Keywords: Covid-19 Pandemic, Teaching Staff, Digital Financial Platforms, Digital Wallets, Digital Financial Transactions
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