Abstract: Leadership has a crucial role in implementing business and functional strategies through its influence on employees' motivation. According to Berke-Litwin (1992) change model, employees' motivation is affected by any transactional factors at operational levers and transformational factors at long term levers; At the same time, motivation affects individual and organizational performance. In hospitality, where quality of services provided and guest satisfaction are related to service-employees' motivation and satisfaction, leadership plays a determinant role in shaping employees' motivation, organizational performance and guest satisfaction.
The aim of this article is to, first, identify leadership characteristics, style, traits and behavior that motivate employees is hospitality....
Keywords: Hospitality, Leadership, Motivation, Burke-Litwin
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