IOSR-JBM   Volume-25 ~ Issue-4 ~ April 2023

Abstract: Background: In a knowledge-based economy, developing the skills of employees is an essential part of an organization's competitiveness. Therefore, it is imperative that organizations take appropriate measures to retain efficient and effective employees. The paper examines the impact of Human Resource Management (HRM) practices on employee retention in the Tamale metropolis in the Northern Region of Ghana. Materials and Methods: We retrieved and analyzed valid data from 60 healthcare workers solicited using a self-administered structured questionnaire at the Tamale Teaching Hospital (TTH) in the Tamale Metropolis. The results of our analysis were tabulated in the form of frequencies and percentages since our data was categorical.......

Key Words: Career advancement, employee, human resource, retention

[1]. Abukari, K. A., & Alhassan, I. (2021). Assessing the Moderating Role of Educational Qualification in Job Satisfaction and Turnover Intention Relationship of Basic School Teachers: Evidence from Northern Ghana. UDS International Journal of Development, 8, 488-501.
[2]. Ahmad, A., Khan, M. N., & Haque, M. A. (2020). Employer branding aids in enhancing employee attraction and retention. Journal of Asia-Pacific Business, 21(1), 27-38. Doi.org/10.1080/10599231.2020.1708231.
[3]. Al Mheiri, S., Jabeen, F., & Abdallah, S. (2021). Inhibitors of talent retention in Uae public healthcare. International Journal of Business and Society, 22(1), 74-101. DOI: https://doi.org/10.33736/ijbs.3163.2021
[4]. Ali, B. J., & Anwar, G. (2021). An empirical study of employees' motivation and its influence job satisfaction. Ali, BJ, & Anwar, G.(2021). An Empirical Study of Employees' Motivation and its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30. DOI: https://dx.doi.org/10.22161/ijebm.5.2.3
[5]. ALSAFADI, Y., & ALTAHAT, S. (2021). Human Resource Management Practices and Employee Performance: The Role of Job Satisfaction. The Journal of Asian Finance, Economics and Business, 8(1), 519–529. https://doi.org/10.13106/JAFEB.2021.VOL8.NO1.519

Abstract: This research aims to analyze the influence of hospital service quality, image and facility of hospital on patient loyalty through patient satisfaction. This research is explanatory research. The sampling technique in this research was purposive sampling. Respondents in this study were BPJS Kesehatan patients who received services at type C private hospitals in Jember at least 6 months. Total sample of this research is 200 patients. This research's data were processed using Structural Equation Modeling (SEM) analysis technique using AMOS 24th version. This research proves that hospital service quality and hospital facility have a significant influence directly or indirectly on patient loyalty through patient satisfaction. Patient satisfaction has a significant influence on patient loyalty. Hospital image has no significant influence on patient satisfaction and patient loyalty.

Keywords: Hospital service quality, Hospital image, Hospital Facility, Patient satisfication, Patient loyalty

[1]. Adi, N.R.C. & Basuki, R. 2019. Effect of brand image and service quality on customer satisfaction and loyality at bank Jatim syari'ah Surabaya. Russian Journal of Agricultural and Socio-Economic Sciences, 87 (3): 152-165.
[2]. Ardiani, S., Sarikadarwati, Yulsiati, H., & Sandrayati. 2020. The Effect of Hospital Image and Service Quality on Customer Loyalty Through Customer Satisfaction. Advances in Social Science, Education and Humanities Researchm, 431 (1): 66-72.
[3]. Asnawi, A.A., Awang, A., Afthanorhan, A., Mohamad, M., & Karim, F. 2019. The Influence of Hospital Image and Service Quality on Patient's Satisfaction and Loyalty. Management Science Letters, 9 (6): 911–920.
[4]. Badan Pusat Statistik Indonesia. 2022. Statistik Indonesia 2022. Jakarta : Badan Pusat Statistik.
[5]. Byre, R.O., & Mea, M.H. 2020. The Influence of Completeness of Facilities, Quality of Service and Competence of Medical Personnel on Patient Satisfaction at the Koeloda Community Health Center. Advances in Economics, Business and Management Research, 169 (4): 21-25.

Abstract: Thе tеxtilе industry is onе of thе lеаding industriеs of Indonеsiа, both in thе domеstic trаdе аnd intеrnаtionаl trаdе. Indonеsiаn tеxtilе products of thе flаgship аnd pridе of Indonеsiаn bаtik. Thе purposе of this study: 1) To invеstigаtе thе implеmеntаtion of product divеrsificаtion strаtеgy, 2) To dеtеrminе thе impаct of product divеrsificаtion strаtеgy to incrеаsе thе еxport volumе in thе Compаny bаtik Аyu. This type of rеsеаrch usеd in this study is а quаlitаtivе study using а dеscriptivе аpproаch. Thе focus of rеsеаrch is on thе compаny's product divеrsificаtion strаtеgy bаtik Аyu аnd thе impаct of product divеrsificаtion strаtеgy. Thе аnаlysis showеd thаt thе аttеmpt wаs first mаdе by thе ownеr is doing bаtik trаining for locаl pеoplе, finаlly in 2004 thе ownеrs foundеd thе compаny Bаtik Cаp "Rаtu Аyu" Somе of thе uniquеnеss of thе Batik Compаny Cаp "Rаtu Аyu thе first chаrаctеristic, sееn from mаnufаcturing tеchniquеs, diffеrеnt from Pеkаlongаn bаtik, fаbric mаnufаcturing tеchniquеs аrе sеwеd into clothеs first аnd thеn dibаtik. so motifs or motif connеct from thе front to thе rеаr. Sеcondly, in tеrms of coloring. Thе mеthod usеd by thе Compаny Bаtik "Rаtu Аyu" Pеkаlongаn, thе first following thе еxhibitions.

Keywords : divеrsificаtion , export volumе incrеаsе

[1]. Bаsu, Swаsthа dаn Irаwаn. (2005). Аsаs-аsаs Mаrkеting. Yogyаkаrtа : Libеrty.
[2]. Boyd Jr., Hеrpеr W, Orvillе C. Wаlkеr Jr., dаn Jеаn Clаudе Lаrrеchе. (2005). Mаnаjеmеn Pеmаsаrаn : Suаtu Pеndеkаtаn Strаtеgis dеngаn Oriеntаsi Globаl. Аlih Bаhаsа : intеrеtisаsi. Yogyаkаrtа : Аndi
[3]. Chаndrа, Grеgorius, Fаndy Tjiptono dаn Yаnto Chаndrа. (2007). Pеmаsаrаn Globаl: Intеrnаsionаlisаsi dаn intеrеtisаsi. Yogyаkаrtа : Аndi
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Abstract: Consumerism has an additional challenge of differentiation.The unique strategy in a serviceprovisionisaconstanttrendandculture-oriented. This is a services base for delivery of high-quality services. This paper is.......

Keywords: Servicequality,Unique services,Customeroriented behavior

1.Akan, P. 1995. Dimensions of service quality: a study in Istanbul. Managing ServiceQuality 5(6): 39 – 43.
2.Akbaba,A. 2006 Measuringservicequalityinthe hotelindustry:Astudyinabusinesshotelin Turkey.Hospitality Management25:170–192.
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Influences of personalandhotelfactors. International JournalofHospitality Management31:191–198,
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Abstract: Contactless guest experience in the hotel industry is on rise due to technological advancements and, in part, due to the pandemic. Due to growing awareness of the potential hazards associated with physical contact and touch, COVID-19 has significantly increased the popularity of contactless services. Because of this, hotels are putting more money into creative methods to provide visitors a hands-free experience. Numerous firms in the hotel sector have embraced new technologies over the past few years, including smartphone door locks, instant messaging, automated check-in and check......

Keywords : Contactless guest experience, Digital concierge, Keyless entry, Contactless payment, Voice command, Intelligent personal assistants, Voice-based assistant

[1]. Ahn, J., & Seo, S. (2018). Consumer responses to interactive restaurant self-service technology (IRSST): The role of gadget-loving propensity. International Journal of Hospitality Management, 74, 109-121 doi: 10.1016/j.ijhm.2018.02.020
[2]. Anthony, B. (2022). Can Contactless Technology Improve Guest experience? Retrieved 6 October 2022, from https://Methodologyww.revinate.com/blog/can-contactless-technology-improve-guest-experience/
[3]. Assaker, G. (2019). Age and gender differences in online travel reviews and user-generated-content (UGC) adoption: extending the technology acceptance model (TAM) with credibility theory. Journal of Hospitality Marketing &Amp; Management, 29(4), 428-449. doi: 10.1080/19368623.2019.1653807
[4]. Buhalis, D., & Sinarta, Y. (2019). Real-time co-creation and nowness service: lessons from tourism and hospitality. Journal of Travel &Amp; Tourism Marketing, 36(5), 563-582. doi: 10.1080/10548408.2019.1592059
[5]. Chalimov, A. (2022). Contactless Hospitality: How Technology is Changing the Hotel Industry. Retrieved 6 October 2022, from https://easternpeak.com/blog/contactless-technology-solutions-hospitality/

Abstract: Globe has been the victim of the pandemic i.e. Covid-19. Every country, state, city, person even a child has been seen the bad impact of Coronavirus. This virus also not only impacted on the organizations but their policies too. Thus this pandemic affected the HRM policies of the organizations and pushed to change them to e-HRM. During Covid time every organization whether changed their policies off line to on line or they cancelled their policies, that is why this research tried to focus on that e-HRM is the next evolution of SHRM due to pandemic. As the HR practices (Recruitment & selection, Training and Development, Performance Appraisal and Job satisfaction ) have been shifted online. 250 respondents were studied for this research work with the help of SPSS 21. After implementing the reliability and validity tests, the results were analyzed through regression. Study found that most of the organizations changed their policies.

Keywords : Covid-19, HRM, Recruitment & Selection, Training and Development, Performance Appraisal, Job Satisfaction

[1]. Aboramadan, M. (2020). Top management teams characteristics and firms performance: literature review and avenues for future research. In International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-02-2020-2046
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Abstract: This research was conducted with the aim of analyzing the effect of emotional intelligence, education and training, and personality on decision-making with job satisfaction as a mediating variable for the Head of State Madrasah Aliyah in South Sulawesi. This study uses a survey method. This research was conducted at 32 public Islamic senior high schools in South Sulawesi with a total population of 32 public high school heads using a saturated sampling technique to determine the sample. Questionnaire result data were analyzed using the Structural Equation Model (SEM) through the Smartpls 3.2.9 application......

Keywords : Emotional Intelligence, Education and Training, Personality, Job Satisfaction, and Decision Making

[1]. Abraham, S., 2017. Reasons Why Training and Development Fails and how can we control it? [Online] [2]. Alawiyah, F., 2014. Madrasa Education in Indonesia. Aspiration, June, V(1), pp. 51-58. [3]. Andri, S., 2011. The Influence of Education and Training Programs on Employee Performance and Job Satisfaction. Journal of Business Applications, 1(2), pp. 64-75. [4]. Arikunto, S., 2014. Research Procedures. Jakarta: Rineka Cipta. [5]. Asgarova, A., 2019. Impact of Employee Training on Employee Job Satisfaction and Achievement: A Case of Turkish Manufacturing Industry. SSRN.

Abstract: Digital culture refers to the ways in which digital technologies shape social, cultural, and economic practices. As digital technologies continue to transform our world, organizations must adapt to these changes in order to remain competitive. This has led to a shift in management practices, with many organizations adopting new strategies and approaches to better integrate digital technologies into their operations. Effective management of digital culture requires a deep understanding of the ways in which digital technologies impact organizational practices, as well as an ability to anticipate and respond to emerging trends and technologies.......

Keywords : Digital culture, management change, digital transformation, agile, Artificial Intelligence, organizational culture, internet of things (IOT)

[1]. Voloo Williams, (2022), (CIO & HOD digital transformation, Sir H.N.Reliance Foundation Hospital)-Change Management is an imperative ingredient for digital culture( Reported by Salvi Mittal, ETCIO, com from the Economic Times.
[2]. SimranjeetKaurBagga et al (2022), -The mediating role of organizational culture: Transformational leadership and change management in virtual teams( Asia pacific Management Review-https://www.sciencedirect.com/science/article/pii/S1029313222000355)
[3]. Christina Panessee (2022)- Is there a method to Musk's Madness to Twitter?- (Harward Geggette)
[4]. Daniel Keifer et al (2021), -Digital Innovation culture: A systematic review of literature (A conference paper) –Research Gate.( (PDF) Digital Innovation Culture: A Systematic Literature Review (researchgate.net)
[5]. Andrew Hanelt et al (2020): A systematic review of the literature on digital transformation: Insights and Implications for strategy and organizational change, Journal of Management studies) 1st month)