IOSR-JBM   Volume-25 ~ Issue-4 ~ April 2023

Abstract: This study took the consumers of Electric Motorcycle Company C as the subjects of the questionnaire and found the demand for quality improvement according to the Importance-Performance Analysis (IPA). According to the results of the questionnaire, there were two items that customers believe to be of high importance, namely, "The employees can provide detailed service descriptions" and "Clear facility, moving line, and guidance notices". However, the quality was not up to customer satisfaction. The electric motorcycle company needs to improve these two items to improve its competitiveness.

Keywords: electric motorcycle; importance-performance analysis; quality

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[2]. Chung, Y. C., Tsai C.H., 2020. Study of Service Quality in Bakery. International Journal of Business and Management Invention, 9(1), 60-62
[3]. Chung, Y. C., 2020. Quality Demand for Online Bookstores. International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), VIII(4),572-577.
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Abstract: Purpose- This research paper investigates the e-satisfaction and E-Loyalty of consumer towards C2C e-commerce website using E-Quality dimensions. Paper tends to find out e-quality dimensions for e-satisfaction of consumers. E-trust and E-Loyalty the e-satisfaction are the factors affecting relationship marketing model.
Design/methodology/approach- To achieve the purpose, relationship marketing process theory is used given by Tarok and sheykhan (2015). Paper used E-Qual dimensions and E-Loyalty as independent variable and e-satisfaction as dependent variable. Self made questionnaire is used to collect data and for analysis IBM SPSS is used. Correlation and Regression analysis are used to predict the effect on relationship model of marketing. Findings- Study found the suitable relationship........

Key Word: (Motivation, Job Performance, Retained Employees, Interpersonal Satisfaction, Organizational Commitment)

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[5]. Denesse, M. (2017). E-commerce Buying and selling. Transformation in B2B Ecommerce , pp-12..

Abstract: Globalization has created a new wave of economic integration, leading to an increase in cross-border transactions and international trade. The banking industry has been impacted by these changes, with commercial banks needing to adjust their strategies to remain competitive in the global marketplace. This paper explores the imperatives of globalization for the commercial banking system in Nigeria. The study utilizes secondary sources to examine the impact of globalization on the Nigerian banking industry and identifies strategies that Nigerian commercial banks can adopt to remain competitive in the global marketplace. The findings of this study suggest that Nigerian commercial banks must adopt customer-centric strategies, leverage technology, and focus on risk management to remain competitive in the global marketplace..

Key Word: globalization, commercial banking, customer-centric, technology, risk management

[1]. Abiola, J. A., & Akinwale, A. A. (2019). Risk management practices of Nigerian banks. Journal of Financial Risk Management, 8(1), 1-12.
[2]. Adebiyi, A. A., Adeyemi, S. L., & Salawu, R. O. (2019). Globalizatio n and its impact on the banking sector in Nigeria. Journal of
Economics and Sustainable Development , 10(17), 124 136.
[3]. Adegbaju, A. A. (2016). The role of the banking sector in economic growth in Nigeria. Journal of Economics and Sustainable Development, 7(4), 1-13.
[4]. Adegbaju, A. A., &Olokoyo, F. O. (2015). Globalization and Nigerian banks' performance: An empirical analysis. Journal of Applied
Finance & Banking, 5(3), 55 71.
[5]. Adegbie, F. F., Adegbie, O. F., &Olubiyi , S. K. (2018). Globalization, service quality and customer satisfaction in Nigerian banks.
Journal of International Business and Management, 1(1), 11 24..

Abstract: RESUMO: Este artigo debate sobre a relevância do registro de marcas para os grupos de pesquisas do Instituto Federal de Educação, Ciência e Tecnologia de Rondônia (IFRO). O registro de marcas para os grupos de pesquisas é essencial para promover as pesquisas desenvolvidas pela Instituição, bem como dar mais visibilidade e abrangência aos trabalhos que um grupo pode realizar. Atualmente, a forma mais utilizada para o registro de marca é o sistema e-marcas (protocolo eletrônico disponível no site do INPI). O registro de marcas é uma estratégia essencial para proteger e promover as pesquisas e trabalhos desenvolvidos pelos grupos de pesquisa do IFRO. Além disso, o registro de marcas também proporciona mais visibilidade e reconhecimento aos trabalhos desenvolvidos pelos grupos de pesquisa. A investigação trata-se de uma pesquisa documental, quantitativa, tendo como caraterística a abordagem descritiva.É fundamental que o IFRO reconheça a relevância do registro de marcas para a proteção da propriedade intelectual e para a valorização das pesquisas realizadas na instituição.....

[1]. Bergamaschi, A. B. Estudo Sobre O Impacto Do Sistema Eletrônico E-Marcas No Processo De Pedido De Registro De Marca Do Instituto Nacional Da Propriedade Industrial – Inpi. 2015. 260p. Dissertação. Academia De Propriedade Intelectual, Inovação E Desenvolvimento, Instituto Nacional Da Propriedade Industrial, Rio De Janeiro.
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[3]. O Registro Da Marca Protege Os Interesses Da Empresa. Disponível Em: <
Https://Www.Sebrae.Com.Br/Sites/Portalsebrae/Artigos/Razoes-Para-Registrar-Uma-Marca>. Acesso Em:13 De Jul. 2022.
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Abstract: Human resources are a company's biological assets that can be used for sustainable activities in the future. One indicator of a good company is the optimal performance of its employees. Performance as a result of work that can be achieved by a person or group of people in an organization in accordance with authority and responsibility. Good performance can be achieved through good spiritual intelligence, close Employee Engagement, and high organizational commitment through employee organizational citizenship behavior (OCB). Many studies have been conducted examining the relationship between organizational citizenship behavior (OCB) and performance. However, some things have not shown success and there are research gaps. The research results have.......

Key Word: Spiritual Intelligence, Employee Engagement, Commitment, OCB, Performance

[1] Abhan, Layaman. 2012. Sisi Gelap Teori Organizational Citizenhip Behavior. Jurnal Al-Amwal. 1(1): 69 – 80.
[2] Albrecht, S. 2012. Handbook of Employee Engagement : Perspectives, Issues,. Research and Practice. UK : Edward Elgar Publishing.
[3] Agustian, Ary Ginanjar. 2017. Rahasia Sukses Membangun Kecerdasan Emosi dan Spiritual, ESQ: spiritual quotient berdasarkan 6 Rukun Iman dan 5 Rukun Islam. Jakarta: Arga Wijaya Persada.
[4] Anwar dan Gani. 2015. The Effect of Spiritual Intelligence and its Dimensions on Organizational Citizenship Behaviour. Journal of Industrial Engineering and Management. JIEM, 2015 – 8(4): 1162 – 1178.
[5] Buentelo, O., Jung, J., & Sun, J. (2008). Exploring the Casual Relationship Between Organizational Citizenship Behaviour, Total Quality Management, and Performance. In 2008 SWDSI Proceedings. Oklahoma: SouthWest Decision Sciences Institute.

Abstract: Internal Control procedures in the recent past has been a hot subject of debate. While it has been established that internal control procedures affects financial performance, this has not been the case in many firms due to lack of effective implementation arising from inadequate or nonexistence of proper internal corporate controls. It is therefore in this line that this study sought to determine the effect of internal control procedures on the performance of microfinance institutions in Eldoret, Kenya. The study was guided by Contingency theory. The study adopted a mixed research design and targeted all the 8 microfinance institutions found in Eldoret. A Census of the 8 microfinance institutions was conducted and by purposive sampling, 15 management staff per institution were picked. The total respondents' were therefore 120 after a sample was done. Questionnaires were used as data collection instrument. To determine the validity of the questionnaire items, research experts were used to examine them and their suggestions........

Key Word: Corporate Governance, Financial performance, Microfinance institutions

[1]. Ali, K. H. (2013). Contribution of internal control system to the Financial performance of financial institution A case of people's bank of Zanzibar ltd. Dar es Salaam: Unpublished Research, Mzumbe University.
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[3]. Bett, E. K., & Tibbs, C. Y. (2017). A Conceptual Study of Corporate Governance And Firm Financial Performance Of Listed Companies. International Journal of Economics, Commerce and Management, 624 - 637.
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[5]. Channar, Z. A., Khan, M., & Shakri, I. H. (2015). Internal Control Effectiveness & Its Relationship With Financial Performance. IBT Journal of Business Studies , 92 - 107..

Abstract: India is a South Asian country with the second-highest population, and it also has one of the largest numbers of digital banking systems, instruments, and methods for transferring money. The government of India's Digital India initiative makes it simpler for residents of both urban and rural areas to obtain online services and internet connections. Digital payments are easy for Indians to use when using laptops or smartphones, and employing banking software improves cashless transactions. In India, digital payment methods are widely used by retirees, professionals........

Key Word: Digital Payment, Cash less transactions, Growth in Payment systems

[1]. Abbasov, A. M., Mamedov, Z. F., &Aliev, S. A. (2019). Digitalization of the banking sector: new challenges and prospects. Economics and Management, (6), 81-89. [2]. Baghla, A. (2018). A study on the future of digital payments in India. International Journal of Research and Analytical Reviews, 5(4), 85-89. [3]. Byju's study material [4]. Gautam, L., & Khare, S. K. (2014). E-Banking in India: Issues and challenges. Scholar Journal of Economics, Business and Management, 1(2), 54-56. [5]. Ghosh, P. PROBLEMS AND PROSPECTS OF CENTRAL BANK DIGITAL CURRENCY IN INDIA. AN APPROACH TOWARDS CENTRAL BANK DIGITAL CURRENCY, 199..

Abstract: Resumo: Fundamento: A sociedade vem passando por mudanças nas quais são fundamentais para os humanos, assim o avanço das Tecnologias de Comunicação e Informação (TIC), são essenciais, pois, por meio dela se torna possível as pessoas terem o modo de pensar, agir e refletir diferente do já existente. Toda essa mudança gerada pela TIC, pode estar ocasionando o surgimento de paradigmas na sociedade. Materiais e Métodos: Essa investigação é de revisão bibliográfica com abordagem quantitativa, tendo como caraterística de estudo descritivo. Segundo Gil (2017), o estudo de revisão bibliográfica tem como propósito ajudar o investigador em uma busca preliminar sobre seu tema, partindo para uma busca avançada com palavras-chave específicas....

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Abstract: The purpose of this study was to investigate the influence of performance management on employee productivity in Kenyan county governments, with a particular focus on Nairobi County Government. The following specific objectives were pursued: determining how performance planning influence employee productivity in Nairobi County Government; investigating the influence of performance appraisal on employee productivity in Nairobi County Government; determining the influence of performance feedback on employee productivity in Nairobi County Government; and determining the influence of incentive systems on employee productivity in Nairobi County Government..........

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