IOSR-JBM   Volume-20 ~ Issue-4 ~ April-2018

Paper Type	:	Research Paper
Title	:	An Outlook of Job Burnout in Personal, Professional, and Social Life
Country	:	India
Authors	:	Chkavitha Naidu || Dr. R Padmaja
	:	10.9790/487X-2004010105

Abstract: Tension & stress have become the part & parcel of everyday life. In the modern world which is said to be a world of achievements, one finds stress everywhere in life. Right from the time of birth till the last breath drawn, an individual is invariably exposed to various stressful situations. If stress continues over a prolonged period of time (unrelieved stress) results in burnout. Job Burnout is a psychological term that refers to long-term exhaustion and diminished interest in work. Understanding burnout to be personal and private is problematic when it functions to disregard the ways burnout is largely an organizational problem caused by long hours, little down time and superior surveillance. How pressure is dealt with determines how much stress someone feels and how close they are to burn out..

Keywords: Burn out, Exhaustion, Emotional, Frustration, Job Burnout, Motivation, Performance, Stressed out

[1] Freudenberger, H.J. (1974). "Staff burnout". Journal of Social Issues. 30: 159–165. doi:10.1111/j.1540-4560.1974.tb00706.x.

[2] Greene, Graham (1961). A Burnt-Out Case. William Heinemann Ltd. pp. cover title. ISBN 978-0140185393.

[3] Maslach, C., Jackson, S.E, &Leiter, M.P. (1996). "MBI: The Maslach Burnout Inventory: Manual" (PDF). Palo Alto: Consulting Psychologists Press.

[4] Ruotsalainen, JH; Verbeek, JH; Mariné, A; Serra, C (7 April 2015). "Preventing occupational stress in healthcare workers". The Cochrane Database of Systematic Reviews(4): CD002892. doi:10.1002/14651858.CD002892.pub5. PMID 25847433.

[5] Shirom, A., &Melamed, S. (2006). "A comparison of the construct validity of two burnout measures in two groups of professionals". International Journal of Stress Management. 13: 176–200. doi:10.1037/1072-5245.13.2.176..

Paper Type	:	Research Paper
Title	:	An Impact of Socio Economic Development forTourism in Uttarakhand
Country	:	India
Authors	:	Dr. P.C. Suyal
	:	10.9790/487X-2004010610

Abstract: Tourism development is a component of growth that includes broadening the possession base, for example, individuals profiting from the tourism business through employment acquisition, abilities advancement, business and riches creation and guaranteeing the geological spread of tourism business everywhere throughout the given goal. Tourism will happen in such a nation in light of the fact that numerous individuals are originating from over the world to witness the occasion and consequently give the host nation points of interest to open tourism organizations, for example, lodgings, eateries, auto rentals, parks and every different business with the end goal of the guests. The advancement of tourism at the goal locale is a procedure and it includes market and assets assessment. The development arrives in a photo of perceiving the holes in the neighborhood tourism showcase, recognizing venture thoughts to fill in the holes and make a conceivable prescribed activity intend to put those thoughts into reality

[1] Ahmed, Hill, Smith, Wiesmann, D.M. &Frankenberger, T 2007. The World's most deprived: Characteristics and Causes of Extreme Poverty and Hunger. Washington, D.C.: International Food Policy Research Institute.
[2] Cukier, J. 2002. Tourism Employment Issues in Developing Countries: Example from Indonesia.
[3] Clevedon: Channel View Publications, 165-201.
[4] Cooper, Fletcher, Fyall, Gilbert, Wanhill, 2008. Tourism Principles and Practice (4th ed,) Essex:Pearson Education Limited.
[5] Cooper C. et al 2008. Tourism Principal and Practice. Forth edition, 2008. Essex: Pearson Education Limited.

Paper Type	:	Research Paper
Title	:	Service Quality In Hospitals - An Empirical Study
Country	:	India
Authors	:	Dr Ranjith PV
	:	10.9790/487X-2004011115

Abstract: The Indian healthcare system, though unaffordable to many, can be truly described as being state-of-the-art. There are more hospitals now within accessible distance, and some that are cost-effective. Establishing a brand image in the market is the reason experts say why hospitals should embrace the concept quickly.. Quality helps to achieve that by catering to the three 'A's' which are the cornerstones for quality healthcare services ,namely, accessibility, affordability and acceptability. The well-documented 'Service Quality Model' was used as a conceptual framework for understanding service quality delivery in health care services. The measuring..........

Keywords: Service Quality, SERVQUAL, Perceptions and Expectations

[1] Dr. Arash Shahin SERVQUAL and Model of Service Quality Gaps:A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services
[2] Babakus, E. and Mangold, W.G. (1992). "Adapting the SERVQUAL Scale to Hospital Services: an Empirical Investigation‟.Health Services Research. 26(2), pp.767-786
[3] Reidenbach, R.E., and B. Sandifer-Smallwood (1990). "Exploring Perceptions of Hospital Operations by a Modified SERVQUAL Approach‟. Journal of Health Care Marketing. 10(4), pp.47-66
[4] Rohini, R, Mahadevappa, B(Apr-Sep 2006), "Service Quality In Bangalore Hospitals - An Empirical Study" Journal of Services Research.
[5] Sachdev.B..Sheetal, Verma.V.Harsh- Relative Importance of Service Quality Dimensions: A Multi Sectoral Study.

Paper Type	:	Research Paper
Title	:	Pharmaceutical Market and Regulatory Contents for Export of Pharmaceutical Products to Latin American Countries
Country	:	India
Authors	:	Sayan Basak
	:	10.9790/487X-2004011626

Abstract: Indian Pharmaceutical industry is one of the world's largest and most developed, ranking fourth in terms of volume and thirteenth in terms of value. The country accounts for an estimated 10% of global production and 2% of world markets in pharmaceuticals. The regulatory process to obtain marketing authorizations (MAs) for drugs in Latin American (LATAM) countries, despite regional harmonization efforts, is highly country-specific. Complex and evolving ad-hoc requests from reviewers must be proactively addressed to avoid costly delays or show-stoppers to pharmaceutical products import from India. The comforts and confronts faced by pharmacy companies in India. It is of case study approach and presented the Indian pharmacy export advantages, the Government initiatives toward the......

Keywords: Latin American (LATAM) Countries, Marketing Authorization (MA), Pharmaceutical Market

[1]. Policy Landscape Reforms for Strengthening Indian Pharmaceutical Industry.
[2]. Opportunities and Challenges of Indian Pharmaceutical Sector: An overview By Umesh Chandra
[3]. World Health Organisation (WHO). ‗WHO policy perspectives on medicines - Effective medicines regulation: ensuring safety, efficacy and quality', 2003. http://whqlibdoc.who.int/hq/2003/WHO_EDM_2003.2.pdf (accessed 3 April 2013).
[4]. http://latintrade.com/latin-america%E2%80%99s-booming-pharma-industry-is-a-local-affair/
[5]. IOSR Journal Of Humanities And Social Science (IOSR-JHSS) Volume 13, Issue 3 (Jul. - Aug. 2013), PP 51-66 e-ISSN: 2279-0837, p-ISSN: 2279-0845. www.Iosrjournals.Org.

Paper Type	:	Research Paper
Title	:	Bank Credit by Commercial Banks in India
Country	:	India
Authors	:	Kumar Nayan
	:	10.9790/487X-2004012729

Abstract: This paper deals with land development bank limited time exercises, and additionally unmistakably demonstrate the utilitarian project, limbs advance requisition methodology and generally speaking exercises about the area advancement bank. The credit –deposit ratio is an Indicator of progress of any financial institution like commercial banks. It indicates the level of credit deployment of banks in relation to deposits mobilized by them. A high credit-deposit ratio indicates that larger portion of deposits is used to earn maximum interests.The study has carried out with a purpose to present the performance of public sector banks through the c-d ratio in last decades by classifying credits and deposits along with the percentage. The current study is an attempt to find out the various factors that justify the performance of commercial banking in Bihar. In this study secondary data was used and the sample size of the study was from 2010 to 2015.

[1] Economic Survey report-2011, as on June 2010, p.346
[2] Report on Trend and Progress of Banking in India 2009-10, RBI, p.347
[3] State Level Bankers' Committee, Economic Survey, p.351, 2010-11
[4] Jules F. Bogen, The Changing Cornposition of Bank Assets New York University, New York, 1961,and George R. Morrison and Richard T. Titled "Developments in the Commercial Bank Loan-Deposit Ratio"
[5] Reserve Bank of India Mumbai – Banking Statistics - Basic Statistical Returns March, 1996, titled "Credit deposit ratio and priority sector advances"

Paper Type	:	Research Paper
Title	:	The Relationship between Emotional Intelligence and Academic Achievement among Intermediate Students
Country	:	India
Authors	:	Ms.Ramana K || Dr.S.Anitha Devi
	:	10.9790/487X-2004011626

Abstract: The purpose of the present study was to investigate the level of Emotional Intelligence and also examine the relationship between emotional intelligence and academic performance of Intermediate students. The sample of the study consisted of 300 second year Intermediate girl students of Krishna district, Andhra Pradesh. To measure the emotional intelligence construct the researcher had employed Dr.S.K.Mangal and Mrs.Shubra Mangal's EI Inventory (2004) scale and academic achievement was tested taking into account the past 3 years and current year aggregated pass percentages. A random sampling technique was adopted in this descriptive survey research. The collected data were analyzed using statistical tools like mean, standard deviation, Coefficient of variation, ANOVA and Correlation. The Results indicated a positive correlation between Emotional Intelligence and Academic Achievement of students. The paper discusses the urgent need to integrate Emotional Intelligence as part of education curriculum..

Keywords: Academic Achievement, Emotional Intelligence, Intrapersonal Awareness, Interpersonal Awareness, Intrapersonal Management and Interpersonal Management.

[1] Mayer and Salovey, (1997) Measuring emotional intelligence with the Mayer-Salovery-Caruso Emotional Intelligence Test (MSCEIT). Psicothema 2006, Vol.18 supl.,pp. 34-41
[2] Bar-On, R. (1997). The Emotional Quotient Inventory (EQ-i): A test of emotional intelligence. Toronto, Canada: Multi-Health Systems, Inc.
[3] Matthews, G., Zeidner, M., & Roberts, R. D. (2002). Emotional intelligence science and myth. Cambridge, MA: The MIT Press
[4] Wayne Leon Payne‟s doctoral thesis, (1985) "A study of emotion: Developing emotional intelligence" (Payne, 1983/ 1986).
[5] Daniel Goleman, (1995) http://www.danielgoleman.info/how-emotional-intelligence-matters/
[6] Six Seconds, Emotional Intelligence Network, http://www.6seconds.org/2013/04/24/fog-how-to-use-emotio nal-intelligence-free-poster/.

Paper Type	:	Research Paper
Title	:	Retailer Brand Extension in Financial Services – Perceived Fit, Risks and Trust
Country	:	India
Authors	:	B. Diwakarnaidu || Dr. H. N. Shivaprasad
	:	10.9790/487X-2004013643

Abstract: The study examines the customer fit, risk and trust perceptions towards the financial services offered by organized retailers. The data were collected from the customers of selected organized retailers those who are offering financial services. Using purposive sampling method 502 respondents residing in Bangalore, India were involved in the survey. Analysis of variance and T-Test was used to study the fit, risks and trust perceptions and compared with four groups of customers namely loyal vs. non-loyal, aware of financial services of retailers vs. un-aware, users vs. non-users and intended vs. non-intended to purchase financial services from retailers to find out whether there are any dissimilarities in terms of fit, risk and brand trust among these groups. The study found that occupational......

Keywords: Organized retailers, Retailing, Brand extension, Financial Services, Perception

[1] Aaker, D. and Keller, K. (1990),"Consumerevaluation of brand extensions", Journal ofMarketing, Vol. 54, No. 1, pp.27-33.
[2] Alexander, N. and Colgate, M. (2000), "Retail Financial services: Transaction to Relationship Marketing", European Journal of Marketing, 34(8), 938-952.
[3] Ambler, T.andStyles,C.(1997),"Brand developmentversus new productdevelopment:towards a process model of extension decisions", Journal ofProduct&Brand Management,Vol.6,No. 1,pp.13-26.
[4] Anderson, T.J. (1987), Innovative Financial Instruments for Natural DisasterRiskManagement,TechnicalPapers Series, Inter-AmericanDevelopment Bank, Sustainable DevelopmentDepartment,Washington,DC.
[5] Andrew Alexander and Jane Pollard, (2000), "Banks, Grocers and the changing retailing of financial services in Britain, Journal of Retailing and Consumer Services, Vol. 7, Issue 3, Nov. 2000, Pages 137 – 147..

Paper Type	:	Research Paper
Title	:	Impact of Self- Help Group on Empowerment of Women: - A Study of Sujanpur Block of Hamirpur District (H.P).
Country	:	India
Authors	:	Sandesh Kumari || Manish khanna
	:	10.9790/487X-2004014448

Abstract: Women empowerment is a process in which women challenges the existing norms and culture to effectively promote their well-being the participation of women in self-help groupsMade a significant impact on their empowerment both in social &economical aspect. This study addresses women empowerment through self-help group in sujanpur block in Hamirpur district H.P. The present study is an attempt to analyse the role and performance of SHGs in promoting women's empowerment in Sujanpur block of H.P. The main objective of this study is to analyses the empowerment of women with the effect of SHGs. This study found the empowerment after joining the SHGs by taking some indicators of empowerment. The information has been collected from the primary data only. Total no. of respondents is 100.the objective of this study has been analysed by Garret rank method. This analysed carried out to some drown some meaningful interpretation of the result. The study revealed that the SHGs have had greater impact on both economical &social aspect of the beneficiaries..

Keywords: Impact, Empowerment, SHG, Beneficiaries etc

[1] Dr. S.P.Gupta, statistical Method, Sultan hand and Sons Educational Publisher, New Delhi-2006.
[2] C.R. Kothari, Research, methodology method and techniques, New Age International (p)Ltd, Publishing New Delhi,Ed-2008.
[3] Website: 3. www.google.com 4. www.wikipedia.com
[4] Journals: 5. Indian journal of social welfare. 6. (IOSR –JBM).

Paper Type	:	Research Paper
Title	:	Formal – Informal Financial Institutions' Synergy and Micro, Small and Medium Enterprises Financing In Nigeria: Evidence from South-South States
Country	:	Nigeria
Authors	:	Boniface Akpan || Phd, Aniefiok Udo || Ededet Eduno || Edet Anwana Phd
	:	10.9790/487X-2004014959

Abstract: This Study Examined The Effectiveness And Usefulness Of Formal – Informal Financial Institutions' Synergy As A Promising Alternative To The Funding Of Micro, Small And Medium Enterprises In Nigeria. Three Sets Of Structured Questionnaires Were Administered To Operators Of Micro, Medium And Small Businesses, Formal And Informal Financial Institutions In The South-South Geo-Political Zone Of Nigeria. The Data Obtained Were Subjected To Probit And Principal Component Models Of The E-Views Econometric Software. The Study Found That Financial Institutions' Synergies Is Majorly Constrained By Weaknesses Of Regulatory And Operational Framework And Lack Of Confidence Among Industry Players. Recommendations Are However Provided And If They Are Implemented Would Solve Effectively The Problems Of Funding Of Enterprises.

Keywords: Synergy, Enterprise, Financial Institutions

[1] Ayozie, D. O & Lantinwo, A. K. (2010). Entrepreneurship Development And Small Scale Industry Contribution To Nigerian National Development: A Marketing Interface. Information Management And Business Review 1(2), 51-68
[2] Safiriyu, A.M & Njogo, B. O (2012). Impact Of Small And Medium Scale Enterprises The Generation Of Employment In Lagos State. Kuwait Chapter Of Arabian Journal Of Business And Management Review 1(11), 107-151
[3] Muritala, T. A, Awolaja, A. M, & Bako Yusuf, A. (2012). Impact Of Small And Medium Enterprises On Economic Growth And Development. American Journal Of Business And Management, 1 (1), 18-22.
[4] Ariyo, D. (2008). Small Firms Are The Backbone Of The Nigerian Economy. Africa Economic Analysis, Academy Of Management Journal, Vol. 1, No 1, Pp. 109-124.
[5] Unido (2001), Development Of Cluster And Networks Of Sme. The Unido Programme. Private Sector Development Branch, Vienna.

Paper Type	:	Research Paper
Title	:	User adoption of Smart Homes Technology in Malaysia: Integration TAM 3,TPB, UTAUT 2 and extension of their constructs for a better prediction
Country	:	Malaysia
Authors	:	Maruf Gbadebo Salimon || Abdullahi Hassan Gorondutse || HaimHilmanAbdullah
	:	10.9790/487X-2004016069

Abstract: Smart homes technology has been presented as a key means by which households can optimize their use of energy-consuming appliances. This study therefore aims to propose a research framework that integrates the technology acceptance model (TAM), theory of planned behaviour (TPB), UTAUT 2 and other constructs to enrich literature and capture some perceptions of individual users of smart homes technology. Individually, the frameworks of TAM 3and TPB are insightful to comprehending the adoption of smart home technology but a bit parochial in their constructs and so, can rarely provide deep explanation about what motivates individual to adopt technology. This paper reviewed, synthesized and extended the constructs of these models in an integrated framework. The proposed integrated framework led............

Keywords: Adoption, Hedonic Motivation, Smart Homes,TPB, Perceived Security

[1] Aboelmaged, M. G., & Gebba, T. R. (2013). Mobile Banking Adoption : An Examination of Technology Acceptance Model and Theory of Planned Behavior. International Journal of Business Research and Development, 2(1), 35–50.

[2] Adair, B., Miller, K., Ozanne, E., Hansen, R., Pearce, A. J., Santamaria, N., ...& Said, C. M. (2013). Smart-home technologies to assist older people to live well at home. Journal of aging science.

[3] Adair, B., Miller, K., Ozanne, E., Hansen, R., Pearce, A. J., Santamaria, N., ...& Said, C. M. (2013). Smart-home technologies to assist older people to live well at home. Journal of aging science.
[4] Adesina, A. A., & Ayo, C. K. (2010). An empirical Investigation of the Level of Users‟ acceptance of E-Banking in Nigeria. Journal of Internet Banking and Commerce, 15(1), 1–13.
[5] Ajzen, I. (1985). From Intentions to Actions: A Theory of Planned Behavior. J. Kuhl and J. Beckmann (eds.), New York: Springer-Verlag, Babbie,, 11-39..

Paper Type	:	Research Paper
Title	:	An Investigation into Organizational Success in Modern Retail Sector in Sri Lanka: Evidence with Regression Analysis
Country	:	Sri Lanka
Authors	:	S.Damayanthi Ediriisnghe
	:	10.9790/487X-2004017075

Abstract: Competition Is In The All Places In The Modern World. For Many Businesses The Prospect Of Outperforming The Rivals And Being Victorious Is The Primary Drive In The Business. Therefore Strategy Is Followed By Competition. This Study Based On Major Key Discipline In The Business Management. And It Is Clear That Importance Of Having A Suitable Strategy Which Will Be A Course Of Action To Achieve Predetermine Objective For An Organization. When Observing The Organizational Success Researcher Used Modern Retail Sector In Sri Lanka .Accordingly 150 Respondents Were Selected To The Sample From The Supermarkets In Sri Lanka Using Stratified Sampling Method. Regression Analysis Was Run As The Major Analysis Technique To See The Impact On Selected..............

Keywords: Retail Trade, Modern Trade, Competition, Coo-Petition,Corporation

[1] Amitsaha (2015)"A Study On "The Impact Of Online Shopping Upon Retail Trade Business", IOSR Journal Of Business And Management (IOSR-JBM) E-ISSN: 2278-487X, P-ISSN: 2319-7668.
[2] Bengtsson, K. M. (1999). Cooperation And Competition In Relationship Between Competitors In Business Networks. Journal Of Business & Industrial Marketing , 178-193.
[3] Chevalier-Roignant, B., & Trigeorgis, L. (2011). Competitive Strategy: Options And Games. MIT Press.
[4] Kossyva, D. (2014). Co-Opetition: A Buisness Strategy For SMES In Times Of Economic Crisis. South Eastern Europe Journal Of Economics 1 , 89-106.
[5] Porter, M. E. (1996). Harvarad Business Review. Whta Is Startegy ? , 61-78..

Paper Type	:	Research Paper
Title	:	An Appraisal of the Instruments of Trade Policy
Country	:	India
Authors	:	Dr. Satyajeet S Deshpande
	:	10.9790/487X-2004017681

Abstract: The current paper reviews various instruments of trade policy available at the disposal of the government to influence imports and exports. In the context of growing inclination of many countries towards adopting protectionist policies, the paper describes various methods adopted by modern countries to discourage imports. The paper has been divided into three parts. The first section introduces the need and importance of the topic. The second section illustrates various tariff and non-tariff instruments of trade policy which can be adopted to discourage imports. The last section concludes the paper with a word of caution while using protectionist policies..

Keywords: Trade policies, Tariff Measures, Non- Tariff Measures

[1]. James D. Gaisford, W. A. (William Alexander) Kerr, Handbook on International Trade Policy, Edward Elgar 2007

[2]. Elhanan Helpman, Assaf Razin (ed), International Trade and Trade Policy, The MIT Press, 1991

[3]. Robert Baldwin, Trade Policy Issues and Empirical Analysis, NBER, 1988

Paper Type	:	Research Paper
Title	:	Role of HR in TQM from Employees' Perspective in An Automobile Industry At Puducherry
Country	:	India
Authors	:	S.Vaidheeswaran
	:	10.9790/487X-2004018284

Abstract: This study is aimed to determine the role of HR in TQM in the organization with four dimensions (4C's) namely Commitment, Competence, Communication and Continuous Improvement; to find any difference exists among these four factors and to rank the factors based on their importance on employees' perspective. Primary data was collected through questionnaire framed with the relevant questions by keeping in mind of the above mentioned objectives. Collected primary data was analyzed and interpreted with statistical tools. Major findings were listed and conclusion has been made with suggestions based on the findings..

Keywords: TQM, Commitment, Competence, Communication & Continuous Improvement

[1]. Ali, N. A., Mohamed Zairi, E. C. T. Q. M., & Mahat, F. (2006). Quality HRTQM model for Higher Education Institutions. The Journal of Human Resource and Adult Learning.Várnai, S. (2006). HR in TQM, the Importance of
[2]. Jain, A., & Gupta, S. L. (2012). Effects of total quality management on perceptual human resource management outcomes in software industry in India. Research in Business and Management, 1(2), 23-35.
[3]. Palo, S., & Padhi, N. (2005). How HR professionals drive TQM: a case study in an Indian organization. The TQM Magazine.
[4]. Patro, C. S. (2013). The role of human resource management in implementation of TQM. International Journal of Computer Science and Management Research, 2(6), 2689-2695.
[5]. TQM in Change Management. In Proceedings-4th International Conference on Management, Enterprise and Benchmarking (MEB 2006) (pp. 331-340). Óbuda University, Keleti Faculty of Business and Management.