IOSR-JBM   Volume-20 ~ Issue-4 ~ April-2018

Paper Type	:	Research Paper
Title	:	The Role Of Work Satisfaction As A Mediating Of The Effect Of Self-Leadership On Employee Performance In Endek Woven Industry
Country	:
Authors	:	I Wayan Gde Sarmawa || Ida Ayu Oka Martini
	:	10.9790/487X-2004050108

Abstract: The purpose of this research is to know the role of job satisfaction in mediating the relationship of self-leadership on employee performance in endek woven industry in Klungkung-Bali, in which employees are given the freedom to do weaving work in their respective homes. For this purpose, the researcher assigned 92 research samples taken proportionally to 55 endek woven companies in Klungkung. Analysis of research data was done with SmartPLS 3.0. The results showed that self-leadership showed a significant positive effect on job satisfaction and employee performance. employee job satisfaction also shows a significant positive effect on work performance. Based on that, it can be concluded that the employee's job satisfaction as a mediator relationship between self-leadership on employee performance at endek woven industry in Klungkung-Bali..

Keywords: Self-leadership, job satisfaction, employee performance

[1]. Javadi, M.H.M., Rezaee, M.S. and Salehzadeh, R. (2013), Investigating the relationship between self-leadership strategies and job satisfaction. International Journal of Academic Research in Accounting, Finance and Management Sciences, Vol. 3, No. 3, pp. 284-289
[2]. Neck, C.P. and Houghton, J.D. (2006), Two decades of self-leadership theory and research, past developments, present trends, and future possibilities. Journal of Managerial Psychology, Vol. 21, No. 4, pp. 270-295
[3]. Ozturk, A. (2015), Organizational climate, effect of self-leadership research and development performance, job satisfaction. The Rusian Academic Journal, Vol. 32, No. 2, pp. 131-135
[4]. Dolbier, C.L., Soderstrom, M. and Steinhardt, M.A. (2001), The relationship between self-leadership and enhanced psychological, health, and work outcomes. The Journal of Psychology, Vol. 135, No.5, pp. 469-485
[5]. Politis, J.D. (2006), Self-leadership behavioral-focused strategies and team performance, the mediating influence on job satisfaction. Leadership and Development Journal, Vol. 27, No. 2, pp. 1-13.

Paper Type	:	Research Paper
Title	:	Role of Administrative staff's Perception on ICT Implementation in Higher Education
Country	:	India
Authors	:	Mr. Sandeep Suhag || Prof. (Dr.) Anup Pradhan
	:	10.9790/487X-2004050914

Abstract: Higher Education has experienced impressive change as of late. Specifically, the size and qualities of the understudy populace have changed, which has the shape and structure of Higher Educational in all. These improvements are probably going to have affected Administrators working in advanced education. However, as of not long ago, their effect has not been deliberately graphed. The Higher Education framework in India has developed astoundingly, especially in the post-autonomy period, to end up noticeably one of the biggest frameworks of its kind on the planet. Be that as it may, the framework has many issues of worry at present, similar to back and administration including access, value, and pertinence, reorientation of projects by laying accentuation on values, morals and nature of Higher Education together with the appraisal of organizations and their accreditation.........

[1]. Blackmore, P. & Kandiko, C. (2012) ‗Change: processes and resources", in Strategic Curriculum Change, Global Trends in Universities, eds. P. Blackmore & C. Kandiko, Abingdon, Routledge, pp. 111–127.

[2]. Bower, J.•& Christensen, C. (1995) ‗Disruptive technologies: catching the wave", Harvard Business Review, January–February 1995, pp. 41–53.

[3]. Christensen, C. M. (1997) The Innovator's Dilemma: When New Technologies Cause• Great Firms to Fail, Harvard Business School Press, Boston, MA. Christensen, [4]. C. M.•& Eyring, H. J. (2011) The Innovative University: Changing the DNA of Higher Education from the Inside Out, Jossey-Bass, San Francisco.

[5]. Cairns, L. (2000) ‗The process/outcome approach to becoming a capable• organization", Australian Capability Network Conference, Sydney, pp. 1–14.

Paper Type	:	Research Paper
Title	:	A Comparative Study on Customers Attitude towards the Microcredit Services of Two NGOS in Bangladesh
Country	:	Bangladesh
Authors	:	Md. Mahbubar Rahman
	:	10.9790/487X-2004051520

Abstract: Microcredit has become an important financial tool for the poor people of developing country like Bangladesh. Although Bangladesh has huge potential for development for various socio-economic reasons, money for investment and employment microcredit program of NGO-MFIs got acceptance and as a result a lot of NGO's with microcredit program emerged. This study intends to evaluate the relevant areas of microcredit services provided by NGOs and looks into the customer's attitude towards these services comparing two popular NGOs (ASA and BRAC). The study utilizes fishbein's multi-attribute attitude-object model to measure overall attitude of customers. The study reports seven salient beliefs of customer's perceptions on ASA and BRAC. The model anticipates overall customer's attitude towards ASA is favorable than BRAC in Microcredit program of NGOs in Bangladesh. By adopting some of the recommendations identified in the research, NGOs could improve their quality of service.

[1]. Alam, M.J., Chwdhury, D.G. and Wright, R.E. (2005) "The impact of micro-credit on poverty: evidence from Bangladesh", Progress in Development Studies, Vol. 5, No. 4, pp. 298-309.
[2]. Chowdhury, A. M. R., & Bhuiya, A. (2004). The wider impacts of BRAC poverty alleviation programme in Bangladesh. Journal of international development, Vol. 16, No. 3, pp. 369-386.
[3]. Chowdhury, M. J. A., Ghosh, D., & Wright, R. E. (2005). The impact of micro-credit on poverty: evidence from Bangladesh. Progress in Development studies, Vol. 5, No. 4, pp. 298-309.
[4]. Fishbein, M., Ajzen, A.A. and Olson C, (1981), "Are Product Attributes the only Mediator of Advertising Effects on Brand Attitude?, "Journal of Marketing Research, Vol. 1, No. 1, pp. 318-332.
[5]. Fishbein. M (1963), "An investigation of the Relationship between Beliefs about an Object and the Attitude towards that Object," Human Relations, Vol. 1, No. 1, pp. 233-240.

Paper Type	:	Research Paper
Title	:	Effect of Servant Leadership, Trust in Leadership on Organizational Citizenship Behavior with Interpersonal Communications as Mediation Variables
Country	:	Indonesia
Authors	:	Maria Marina Ezerman || Desak Ketut Sintaasih
	:	10.9790/487X-2004052130

Abstract: The purpose of this study is to analyze the effect of servant leadership and trust in leadership on organizational citizenship behavior with interpersonal communication as a mediation variable to employees at Siki Bali Denpasar Foundation. The number of research samples were 49 respondents by using path analysis method. The results showed that servant leadership had positive and significant effect on interpersonal communication. Implementation of servant leadership will be able to encourage the creation of more effective interpersonal communication. Trust in leadership is also proven to have a positive and significant influence on interpersonal communication, so it can be interpreted that the increased trust in leadership will encourage the creation of better interpersonal communication.........

Keywords: Servant Leadership, Trust in Leadership, Interpersonal Communication, Organizational Citizenship Behavior

[1]. Abdu Ja'afaru Bambale, 2014. Relationship between Servant Leadership and Organizational Citizenship Behaviors: Review of Literature and Future Research Directions. Journal of Marketing and Management. 5 (1): h: 1-16
[2]. Michelle Vondey, 2010. The Relationships among Servant Leadership, Organizational Citizenship Behavior, Person-Organization Fit, and Organizational Identification. International Journal of Leadership Studies. 6(1): h: 1-25
[3]. Greenleaf, R. K. 1998. Servant leadership: A journey into the nature of legitimate power and greatness. New York: Paulist Press
[4]. Haider Raza Abid, Amir Gulzar, and Waqar Hussain, 2015. The impact of servant leadership on organizational citizenship behaviors with the mediating role of trust and moderating role of group cohesiveness A Study of public Sector of Pakistan. International Journal of Academic Research in Business and Social Sciences. 5(3): h:234-242
[5]. Hassan Zarei Matin, Golamreza Jandaghi, Fateme Haj Karimi, and Ali Hamidizadeh, 2010. Relationship between Interpersonal Communication Skills and Organizational Commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran). European Journal of Social Sciences. 13(3): h: 387-398..

Paper Type	:	Research Paper
Title	:	Internal Control Systems and Financial Performance of Public Institutions of Higher Learining in Vihiga County, Kenya
Country	:	Kenya
Authors	:	Andrew Govedi Kisanyanya
	:	10.9790/487X-2004053141

Abstract: Most public institutions of higher learning across the world have reported suboptimal financial performance compared to private institutions of higher learning. The poor financial performance can be attributed to financial management practice. The sound financial management practices require the institutions of robust internal control systems. However, there are limited empirical research findings regarding the relationship between the internal control system and financial performance. The specific objectives of the study were: to determine the effect of control activities, risk assessment, control environment, information and communication and monitoring on financial performance of institutions of higher learning in Vihiga County, Kenya. The study was anchored on agency theory........

Keywords: Financial Performance, Internal Control Systems and Public Institutions

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Paper Type	:	Research Paper
Title	:	Leaders' Approach And The Bullies It Nurture: A Qualitative Study
Country	:	India
Authors	:	Shreya Mishra || Manosi Chaudhuri || Ajoy Kumar Dey
	:	10.9790/487X-2004054246

Abstract: Workplace bullying is considered to be hazardous for the well-being of the employees, and organizations. Despite its known vices, organizations often fail to curb it or even recognize it. Moreover, being seldom studied in the Indian organizations, a need to further explore the phenomenon is vital, in the relentlessly changing work environment and workforce. In light of the same, this paper aims to understand targets' perception of bullying in Indian organizations. A constructivist grounded theory approach was used to analyze the data, collected through in-depth interviews with 17 participants. The findings suggest that person-led organizations' or centralized organizations, nurture bullying behavior. The study informs on the approaches of the leaders in centralized organizations that empower the bullies. Further is states the types of bullies and the types of targets recognized. Unavailability of a system in organizations makes it difficult for the targets to raise voices. This findings of this paper imply that the leaders of such organizations should revisit their working styles to ensure harmonious environment..

Keywords: centralized organizations, grounded theory, leadership, qualitative study, workplace bullying

[1] H , Leymann, The content and development of mobbing at work. European Journal of Work and Organizational Psychology. 5(2), 1996, 165-184.

[2] S, Einarsen, The nature and causes of bullying at work. International Journal of Manpower, 20(1/2), 1999, 16-27.

[3] D. Salin, Ways of explaining workplace bullying: A review of enabling, motivating and precipitating structures and processes in the work environment, Human Relations, 56(10), 2003, 1213-1232. [4] S. Einarsen, H. Hoel and C. Cooper, Bullying and emotional abuse in the workplace: International perspectives in research and practice (London:CRC Press, 2003).

[5] S.R. Simons and B. Mawn, Bullying in the workplace—A qualitative study of newly licensed registered nurses, AAOHN Journal, 58(7), 2010, 305-311..

Paper Type	:	Research Paper
Title	:	A Study Using SERVQUAL Model to Assess Service Quality and Customer Satisfaction of Internet Banking Usages in Burdwan District, West Bengal
Country	:	India
Authors	:	Souvik Singha || Tanmoy Dasgupta
	:	10.9790/487X-2004054753

Abstract: The technology innovation of electronic channel of service delivery has brought in a level playing for business economy. The Internet banking is thus an essential medium for banking economy. However customer satisfaction is crucial for building a profitable business model. In our study an exploratory survey with the help of a Liker based questionnaire was conducted to investigate the impact of Internet banking service quality on customer satisfaction in Burdwan district West Bengal. The result implicated that the internet banking service quality dimensions have a significant impact on the customer satisfaction of Internet banking customers in Burdwan district. The main objective of this study is to identify the various dimensions of Internet banking service quality and also examine the relationship between the customer perceptions of Internet banking service quality in Burdwan district West Bengal.

Keywords: Burdwan District, Customer satisfaction, Internet Banking, Perception, Service Quality.

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Paper Type	:	Research Paper
Title	:	Digital Farming: The Beacon of New Age Agriculture for Feeding Billons in India
Country	:	India
Authors	:	Dr. Susil Kumar Sarangi
	:	10.9790/487X-2004055463

Abstract: Sustaining in remote areas of the world, struggling to nurture crops on tiny plots of poor land, farmer of India overuse macro fertilizers and miss the benefits they could gain from micro-fertilizers appropriate for their crops and soil. They also have no scientific understanding of pest life cycles, and thus often experience crop failure when a preventable infection or infestation arises. Now, new Agro-input companies have come up with the products—including fertilizer, seeds and pesticides—to help these farmers grow healthier, more abundant crops. However, these companies are failing to reach smallholder farmers with the products and product advice they need. With no access to meaningful market information, these companies struggle to develop aggregate demand forecasts required to drive costs out of the supply chain and maximize sales. Smart Farming is the new industry which is combining large data sources.............

Key Words: Dedicated efforts, Smart Farming, GPS guidance, Traffic farming, Automated Data *Dr. Susil Kumar Sarangi is currently working as an Associate Professor in Balaji Institute of Telecom & Management (BITM), Pune. Maharashtra- 41103

[1] Seth, Kavery Ganguly, digital technologies transforming Indian agriculture, the global innovation index 2017
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[5] The Cotton Corporation of India Ltd. 2017. National Cotton Scenario. Available at http://cotcorp. gov.in/national-cotton.aspx#indiancotton. Accessed on 13 March 2017..

Paper Type	:	Research Paper
Title	:	Study on Innovation Activities in Taiwan Tourism Factories
Country	:
Authors	:	Yi-Chan Chung
	:	10.9790/487X-2004056473

Abstract: This research was conducted from March to April 2017 using 59 effective questionnaires through a questionnaire survey method. Statistical methods were used to analyze the relationship among market orientation, leadership style, information technology involvement, operational strategy, degree of innovation activities and operational performance. Based on research findings, when execution degree of innovation activities is higher, it positively and significantly influences operational performance. Execution of differential strategy helps implementation of innovation activities. When firms have higher information technology involvement and market orientation, it significantly and positively influences execution of innovation activities. Execution degree of leadership style (task orientation, stable........

Keywords: Innovation Activities, Operational Strategy, Leadership style, Operational Performance

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[5] Chou, L. H., 2009. Study on Application of Leadership of Competing Values Framework on Dispatched Personnel on Organizational Justice, Organizational Commitment and Organizational Efficacy. Master's thesis. Graduate Institute of Business Administration, National Chung Cheng University..

Paper Type	:	Research Paper
Title	:	The Effect of Customer Satisfaction on Customer Loyalty: The Moderation Roles of Experiential Encounter And Customer Patronage
Country	:
Authors	:	Daniel Nderi Waari
	:	10.9790/487X-2004057480

Abstract: This study investigated the links between customer satisfaction and customer loyalty related to customers patronizing star rated hotels, and the moderation roles of experiential encounter and customer patronage. This was investigated in a sample of 347 loyalty program members. Data was analyzed using descriptive analysis and bivariate relationships. In addition simple moderation, additive moderation and moderated moderation were performed to analyze the effects of customer satisfaction, experiential encounter, and customer patronage in predicting customer loyalty of loyalty program members patronizing star rated hotels. Results show that customer satisfaction moderated by experiential encounter did not predict the levels of change in customer's loyalty to star rated hotels. Additive moderation shows a significant conditional effect of experiential encounter and customer patronage on the relationship between customer satisfaction and customer loyalty. This raises the importance of further researching customer satisfaction impacts on loyalty programs members especially during periods of high customer patronage of the star rated hotels.

Keywords: Customer satisfaction, experiential encounter, customer patronage, customer loyalty

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