IOSR-JBM   Volume-21 ~ Issue-6 ~ Jun-2019

Abstract: This study examined knowledge management strategies and the performance of Telecommunication companies in Port Harcourt. The objectives of this study are to determine the relationship between knowledge management strategies of knowledge creation; knowledge storage; knowledge sharing and knowledge application and firm performance. Four (4) hypotheses were formulated and tested. A survey research design was used with the administration of questionnaires to 72 respondents who were the officials of the telecommunication companies......

Keywords: Knowledge management, Firm performance, Telecommunication, Stratregies

[1]. Islam, M. Z.; Mahtab, H.; Ahmad, Z. A. (2016).The role of knowledge management strategies on firm context and firm effectiveness; ABAC Journal, 28 (1) 43-44.
[2]. Becerra-Fernandiz, I. & R. Sabherwal (2004). Knowledge Management: Systems and Processes, NY: M.E. Sharpe.
[3]. Skyrme, D. (2001). Capitalizing on knowledge: From e-business to k-business, Oxford: Butterworth Heinemann.
[4]. Ibrahim, F. and Reid, V. (2012). "What is the value of Knowledge Management Practice? "Electronic Journal of Knowledge Management. 7 (5): 567-574.
[5]. Zari, U. and Al-Mashari, M. (2012). Developing a Sustainable Culture of Innovation Management. Knowledge and Process Management Vol. 12(3).

Abstract: Although implementation of CRM has the potential to improve organizational performance, this is not well established in the hospitality industry in Kenya where the performance in the sector is requires key attention. There are a limited number of research studies on the relationship between CRM dimensions and hospitality facilities performance. The general objective of this study was to investigate the relationship among CRM dimensions, and performance of classified accommodation facilities in the Coast region of Kenya. The specific objectives of the study were as to determine the relationship between Customer Oriented (CO) and the performance of classified accommodation......

Keywords: customer relationship management, customer orientation and knowledge management

[1]. Abdallah, H. S. & Assabil, E.(2011). Customer Relationship Management (CRM) Practices, a case of hotels in Ashanti region of Ghana.Unpublished master's thesis, Lulea University of Technology, Sweden.
[2]. Agnes, L. K. Y. (2009). CRM adoption and its impact on organizational performance. Unpublished PhD dissertation, University of Nottingham
[3]. Allen, D. R. (2010).Customer Satisfaction Research Management: A comprehensive guide to integrating customer loyalty and satisfaction metrics. New Delhi: New Age International.
[4]. Al- Azzam, A. F. M. (2016). The impact of customer relationship management on hotels performance in Jordan.International Journal of Business and social science, 7(4), 200-210.
[5]. Chadha, A. (2015). Case Study of Hotels TAJ in the Context of CRM and Customer Retention.Kuwait Chapter of Arabian Journal of Business and Management Review, 4(7), 1-8.

Abstract: This study aimed to determine the effect of promotion and competence to organizational performance simultaneously and partially, determine the effect of job satisfaction on organizational performance, determine the effect of promotion and competence to organizational performance through job satisfaction.The study was conducted at the CV Tri Bharata in Jakarta. Sampling using saturated samples involving 36 employees in all parts of the organization. Analysis of data using path analysis. Based on data analysis known that the promotion and competence variables affect the organization's performance simultaneously and partially. Job satisfaction variables affect the performance of the organization.The direct effect of promotion and competence to organizational performance is smaller than the indirect effect is through job satisfaction

Key Words: promotion of position, competence, job satisfaction, organizational performance

[1]. Adhikasi, N., Shrestha, S. & Ansari, I., (2006). Evidence Base Medicine, Kathmandu University Medical Journal, 6 (2), 383-389.
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[4]. Daft, Richard L. (2002). ManajemenEdisiKelimaJilidSatu. Jakarta : Erlangga
[5]. Edwin B. Flippo, (2002). Personel Management (ManajemenPersonalia), Edisi VII Jilid II, TerjemahanAlponso S, Erlangga, Jakarta.

Abstract: The need for organizations to wade through environmental uncertainties have recommended to management of firms in the oil and gas service industry in Nigeria, the necessity of employing planning flexibility in running the affairs of their organizations. However, oil and gas service companies operating in Nigeriafaced problems of inflexible planning practices and poor management of environmental uncertainty. These problems havenegatively affected their performance. This study examined the effect of planning flexibility and environmental uncertainty on performance of selected oil and gas service firms in Lagos and Rivers States, Nigeria. This study employed...........

Key Words: Firm performance, Planning flexibility, Environmental uncertainty, Oil and gas service firms Word Count: 249

[1]. Abubakar, I. (2016). Organizational learning, innovativeness, and financial performance of SMEs in Nigeria. Journal of Business and Management, 5(2), 180-182.
[2]. Adeoye, A. O., &Elegunde, A. F. (2012). Impact of external business environment on organisational performance in the food and beverage industry in Nigeria. British Journal of Arts and Social Sciences, 6(2), 194-201.
[3]. Adi, Z. A. (2015). Strategic human resource management, innovation capability and performance: An empirical study in Indonesia software industry. Procedia - Social and Behavioral Sciences, 211, 874-879.
[4]. Arokodare, M. A. (2018). Strategic entrepreneurship and performance of selected oil and gas service firms inLagos and Rivers States, Nigeria. (Unpublished MPhil Dissertation), Babcock University, Ilishan-Remo, Nigeria.
[5]. Arshad, A. S., Rasli, A., Arshad, A. A., & Zain, Z. M. (2014). The impact of entrepreneurial orientation on business performance: A study of technology–based SMEs in Malaysia. Procedia – Social and Behavioural Sciences, 130, 46-53.

Abstract: La qualité des informations échangées est une question cruciale. Cependant, au Maroc les travaux qui la traitent sont peu fréquents, et d'autant plus ceux relatifs à la qualité des informations qui résultent de l'usage d'un système d'information dans le secteur de la grande distribution.L'objectif de ce papier est de déterminer la façon dont les utilisateurs du systèmed'information perçoivent la qualité de l'information produite ou/et échangée.Pour arriver à cet objectif, une enquête qualitative exploratoire a été menée auprès des employés du secteur de la grande distribution, suivi d'une étude quantitative en vue de définir les dimensions de la qualité de l'information et son échelle de mesure. L'examen de la validité interne et de la fiabilité interne est satisfaisant............

Key Words: Information Quality; Scale Purification and Validation; Exploratory Factor Analysis

[1]. Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: a methodology for information quality assessment. Information & Management, 40(2), 133–146.
[2]. Al-Mamary ,Y.H. , &Shamsuddin,A., & Nor Aziati, A.H. (2014) Key factors enhancing acceptance of management information systems in Yemeni companies, Journal of Business and Management Research, Volume. 5 , pp. 108-111.
[3]. Zhou, H., Shou, Y., Zhai, X., Li, L., Wood, C., & Wu, X. (2014). Supply chain practice and information quality: A supply chain strategy study. International Journal of Production Economics, 147, 624–633.
[4]. Li, S. & Lin, B. (2006). Accessing information sharing and information quality in supply chain management. Decision Support Systems, 42 (3), pp.641-1656.

[5]. Rao, S. S., Ragu-Nathan, T.S., & Ragu-Nathan, B. (2005). Development and validation of a measurement instrument for studying supply chain management practices. Journal of Operations Management, 23 (6), pp.618-641.

Abstract: The study sought to determine the effect of credit diversification on financial distress prediction of commercial banks listed at the Nairobi securities exchange.The study used a cross sectional and time series research design and the target population for this was eleven listed commercial banks. A sample size of seven listed Commercial Banks was be used. Simple random sampling techniques were used in the study. Primary data was collected using interview guide while secondary data was collected from Banks' books of accounts. Inferential statistics were used in data analysis. Regression results revealed that credit diversification had (β =. - 438, p = .034, < .05). The study concluded that credit diversification has a significant effect on financial distress prediction.Credit diversification activities have reduced the probabilities of default on the side of borrowers through introduction of new types of credit facilities. Credit risk can be reduced through specialization of lending.The study...........

Key Words: Credit diversification, solvency ratio, return on equity, financial distress prediction

[1]. Acharya, V. V., Hasan, I., & Saunders, A. (2006). Should banks be diversified? Evidence from individual bank loan portfolios. The Journal of Business, 79(3), 1355-1412.

[2]. Alshomaly, I. Q. (2014). Bank diversification & the systematic risk of equity portfolio. European Scientific Journal, 10(16).

[3]. Andrade, G., & Kaplan, S. N. (1998). How costly is financial (not economic) distress? Evidence from highly leveraged transactions that became distressed. The Journal of Finance, 53(5), 1443-1493.

[4]. Baele, L., De Jonghe, O., & Vander Vennet, R. (2007). Does the stock market value bank diversification?. Journal of Banking & Finance, 31(7), 1999-2023.

[5]. Baltagi, B. H., Bratberg, E., & Holmås, T. H. (2005). A panel data study of physicians' labor supply: the case of Norway. Health Economics, 14(10), 1035-1045..

Abstract: Promotion is an important variable in marketing. The purpose of this study was to determine the effect of the promotion mix both simultaneously and partially on consumer decisions to subscribe to Indihome PT Telkom Witel I Medan. This type of research is correlation research with the type of data divided into two parts, namely primary data and secondary data. The sample in this study were 320 Indihome customers and data collection was done through a questionnaire. The data analysis method used is multiple linear analysis. The decision to subscribe to Indihome by consumers is influenced by advertising, personal sales and sales promotion is only 44.7% and the rest is influenced by other variables, both partially and simultaneously.

Key Words: Promotion Mix, Advertising, Sales Promotion, Personal Sales

[1]. Ghozali, Imam. (2013). Aplikasi Analisis Multivariat dengan Program IBM SPSS 21. Edisi 7. Semarang: Penerbit Universitas Diponegoro.
[2]. Kotler, Philip. (2009). Manajemen Pemasaran. Jakarta: Erlangga.
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[5]. Shimp, Terence A. (2010). Integrated Marketing Communication in Advertising andPromotion, 8e. South-Western: Cengage Learning.

Abstract: The main purpose of the paper was to examine the impact operational efficiency, and productivity has on the profitability of Ghanaian banks. Secondary data obtained from the annual financial reports of nine sampled banks for nine years was used for the study. Multiple regression was used for the analysis through SPSS version 23. The results of the analysis indicated that, the most significant variables that affect the profitability of banks in Ghana are net interest margin, non-interest income margin; operating expenses to income ratio; profit per employee; and business per employee. Equity to assets ratio and personnel expenses to operating expenses ratio on the other hand, had an insignificant........

Key Words: Efficiency, productivity, employee, profitability, Management, performance, Ghana, banks, relationship

[1]. Aguenaou, S., Lahrech, A., Bounakaya S. (2017). Analysing Banks' Efficiency as a Measure of Performance in the Moroccan Context: Application of CAMEL Framework. International Review of Research in Emerging Market and the Global Economy Vol.3 Issue1
[2]. Arafat et al. (2013).Banking Efficiency and Performance: A test of Banking Characteristics in an emerging market. Journal of Globla Business Advancement, Vol.6, No.1, P. 13-23
[3]. Berger (1995). The Profit-Structure Relationship in Banking – Tests of Market-Power and Efficient-Structure Hypotheses. Journal of Money, Credit and Banking, 404-420.
[4]. Denis Oslon and Taisier A. Zoubi (2011).Efficiency and bank profitability in MENA countries. Emerging Markets Review, Vol.12 Pp. 94 -110
[5]. DonsyahYudistira (2004).Efficiency in Islamic Banking: An Empirical Analysis of 18 Banks. Islamic Economic Studies Vol.12 No.1

Abstract: The underlying success of the country's workforce, companies and organizations heavily rely on employee competencies. This paper will presents the Technical Competencies inventory of selected university students under the College of Technology Management and the College of Business and Financial Science of a local university in the Philippines using the Hudson Performance Driver Model. The researchers utilized a Quantitative Descriptive research design. On the basis of the results of the study, it can be gleaned that in the 5-tiers of the competencies, most of the respondents are competent on the Industry- Sector tier, however, on the other areas and tiers of the..........

Key Words: automation, competencies, Industry 4.0, Industry-Sector Technical Competencies, Industry-Wide Technical Competencies, technical competencies

[1] Lasi, H., Fettke, P., Kemper, H. G., Feld, T., & Hoffmann, M. (2014). Industry 4.0. Business & information systems engineering, 6(4), 239-242.
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