IOSR-JBM   Volume-22 ~ Issue-2 ~ February 2020

Abstract: The study investigated the moderating effect of organizational technology on the relationship between strategic orientation and organizational ambidexterity of mobile communication firms in Port Harcourt. One research question was asked and one hypothesis was formulated and tested. A sample size of 115 was drawn from a population of 162 employers which consisted of 4 top level managers, 37 middle level managers and 121 supervisors. A cross-sectional survey technique was adopted and data generated were analysed using Kenny and Baron (1986) four step regression statistical tool. The result of the analysis revealed that there is a significant level of moderating effect of organizational technology on the relationship between strategic orientation and organizational ambidexterity of mobile communication firms in Port Harcourt. The study therefore recommended that Mobile.......

Keywords: Moderator, Organizational ambidexterity, Organizational technology, Strategic orientation

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Abstract: This study aims to analyze the Effect of Service Quality on Customer Loyalty with Word of Mouth as an Intervening Variable (A Study of Customers of "Setia" Florist in Batu-Malang). This is a descriptive quantitative research using non-probability sampling as the data collection technique, based on accidental sampling. It obtained 100 respondents. Analysis of the data used the Path Analysis and t-test.
The result of the Path analysis showed that Service Quality had a significant and positive effect on Word of Mouth, with a standardized beta coefficients value of 0.430 and a significant value of <0.05. The variable Service Quality had a significant and positive effect directly on customer loyalty, with a standardized coefficients beta value of 0.039 and a significant value of <0.05. Furthermore, the variable Word of Mouth had a significant and positive effect directly on Customer Loyalty, with an unstandardized coefficient beta value of 0.536 and a significant values of <0.05. The last hypothesis stated that Service Quality (X) on customer loyalty (Y) through Word of mouth (Z) of 0.230 <direct influence of Service quality (X) on customer loyalty (Y) of 0.039..

Keywords: service quality, customer loyalty, word of mouth

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Abstract: The study investigates the impact of remuneration and employee performance in Global Communication Limited, Lagos Nigeria. A total of 120 employees took park in the study, in which 69 (62.2%) were males while 51 (37.8%) were female.The descriptive research design was adopted. The questionnaire format was employed for data collection, which was made into several sections and 120 copies were distributed for data collection. Both the descriptive and inferential statistics were adopted for data analysis. Specifically, the Statistical Packages for Social Sciences (SPSS) version 20.0 was utilized for data analysis. The result revealed that there is a significantrelationship between remuneration scheme and employee performance in Global Communications Limited and also there is a significant problem affecting the payment scheme and the performance of employees in Global.....

Keywords: Remuneration, Pay Scheme, Employee performance, Employee, GLO.

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Abstract: Top management team (TMT) cognitive characteristics are associated with the ability of the top management team members to learn, remember, problem-solve and pay attention to details as they carry out their tasks within their organizations (Bromiley & Rau, 2016). Previous strategic management scholars have argued that TMT cognitive characteristics involve the theory of the mind or insight into peoples' thinking and prediction. They have identified that TMT cognitive characteristics manifest in pattern recognition, problem solving or defining the problem in the right way, which then generate possible solutions in order to choose the best possible alternative. Some of these strategic management scholars have stressed that TMT cognitive characteristics involve the ability to make decisions based on the problems at hand, working memory or the capacity to hold and manipulate.....

Key Word: Top Management Team Cognitive Characteristics; Independent Regulatory Agencies; Organizational Performance

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Abstract: This work identified the main variables that affect product quality in an electro-electronic industry that operates in the industrial center of Manaus. It is an exploratory, quantitative study, whose data were collected with the help of a five-point Likert scale organized questionnaire that used the mean and standard deviation to generate the desired results; The questionnaire was constructed based on three dimensions (production, quality and engineering), each with its analytical dimensions; The population consisted of 11 members of the quality team of this industry. The results showed that quality can be affected by raw material, manager involvement, project quality and validation quality (engineering dimension), adequacy of training, employee awareness, work instructions, welding process replacement, commitment to product quality (quality dimension), working with the right devices, proper......

Keywords: Product quality; Electronics industry; Manaus Industrial Pole.

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Abstract: Knowledge management practices (KMPs‟) have been used for over 6 decades by corporate sectors beside legal frameworks-government policies to achieve competitive advantage and sustainability. The Sugar companies in Kenya continue to realize dismaying results as their performance decline with the companies sinking under heavy debts and their dreams for sustainability becomes more elusive. This study seeks to establish whether Government policies‟ mediating influence on the relationship between KMPs‟ and Sustainability of Sugar Companies in Kenya. The study used null hypothesis to test the hypothesis that "Government policies have no statistical mediating influence on the relationship between KMPs‟ and Sustainability of Sugar Companies in Kenya. Inferential statistics were used to analyze the data collected from a sample population of 250 respondents from all functional state owed sugar companies. Significantly, the outcome of this study is expected to cause a paradigm in rationalizing the government in enacting its trade legislations to improve management....

Keywords: Mediation, Knowledge management practices and Sustainability

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Abstract: This study investigates the impact of bottlenecks onthe productivity of remote employees. Flexible work arrangements (FWAs) increase the performance of employees as long as they get the required support from their organisations.The bottlenecks that arise are related to the nature of an organisation, the personality of an employee, family demands and the perceptions on the management of FWAs. Organisations that invest in enhanced communication andthe provision of support services are likely to address the possible bottlenecks with ease. They also attract and retain the best talent, thereby maintaining good performance. They can further usetotal quality management and the theory of constraints to assess the productivity of virtual or remote employees working on sequentially dependent tasks. Furthermore, this study proposes guidelines for minimising productivity bottlenecks..

Keywords: productivity, bottleneck, virtual employees, remote workforces, total quality management, theory of constraints

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