IOSR-JBM   Volume-22 ~ Issue-8 ~ Aug. 2020

Abstract: Background: The evolution of service quality and its existence is over for long period of time in banking sector. Service quality becomes the most essential for Retail Banking industry for client acquisition, engagement and retention. There are many attributes contribute to the service quality. This paper highlights and measures Functional Service Quality attributes and its contribution to service quality improvement and analyze majorly in three dimensions – Relative Importance, Customer View and Satisfaction level of retail bank customers in connection with their respective banks. Method: A survey has been carried out among 100 bank customers and samples were drawn on random basis among bank customers in Bengaluru city. Data were collected using a structured questionnaire and administered......

Key Word: Service Quality, Dimensions of service quality, Functional Quality, customer satisfaction

[1]. Thomas G Fiala, MD,FACS,FRCS(C), What Do PatientsWant? Technical Quality Versus Functional Quality: A Literature Review for Plastic Surgeons, Aesthetic Surgery Journal, December 21, 2011.
[2]. Jun- Gi Park,Hyejung Lee,Junbeom Jang,Jungwoo Lee, Role of Technical and Functional Service Quality,and Cognitive and Affective Trust in IT Service Encounter,Journal of Next Generation Information Technology (JNIT), Volume 4, Number 8, October 2013.
[3]. Barbara Culiberg, Ica Rojsek, Identifying Service Quality Dimensions as Antecedents to customer satisfaction in Retail Banking, Economic and Business Review, Volume 12, No.3,2010,151-166
[4]. J. Clement Sudhahar, D. Israel and M.Selvam, Service Quality Measurement In Indian Retail Banking Sector: CA Approach, Journal of Applied Sciences, ISSN 1812 - 5654
[5]. Kazi Omar Siddiqi, Interrelations between Service Quality Attributes, Customer Satisfaction and customer Loyalty in the Retail Banking Sector in Bangladesh, International Journal of Business and Management, Vol 6,No.3, March 2011..

Abstract: As per the reports, the doctor-population ratio in India is 1:1456 against the WHO recommendation of 1:1000. The survey also mentions the initiatives the government has taken to address the shortage of doctors. In continuation with SDG of UN, India's Prime Minister Narendra Modi said that the "Sustainable development of one-sixth of humanity will be of great consequence to the world and our beautiful planet,". Health is a core dimension of the SDGs; goal 3 aims to "ensure healthy lives and promote wellbeing for all at all ages". Health-related indicators- directly pertaining to health services, health outcomes, and environmental, occupational, behavioural, or metabolic.....

Key Words: National Health Policy, Sustainable Development Goals, Health care in India, ,Occupational Stress, Medical Education

[1]. Editorial. (2017). Workplace stress: a neglected aspect of mental health wellbeing. IJAR, 441-444.
[2]. Harajyoti Mazumdar et.al. (2012). A Comparative study on stress and its contributing factors among the Graduate and Post-graduate students. Pelagia Research Library, 399-406.
[3]. Lopamudra pattnaiak. (2012). Effect of work place stress. sambalpur university, 1-4.
[4]. M.Kotteeswari & Dr.S.Tameem Sharief. (2014). JOB STRESS AND ITS IMPACT ON EMPLOYEES' PERFORMANCE. International Journal of Business and adminstrative Research Review, 18-25.
[5]. Preeti Sarda. (2015). A STUDY OF STRESS MANAGEMENT AMONG THE EMPLOYEESOF OZONE HOSPITAL HYDERABAD. international jounral of modren trends in Engineering Research, 280-285.

Abstract: This article analyzes the factors positively affecting the competitiveness of national business, and specific processes related to the strengthening of their integration into the world economic system.The priorities of integrating national entrepreneurship into the international economic environment in the context of competition for investment resources are studied.

Key Word: national entrepreneurship, competitiveness, investment, production, international integration, international business, high technology

[1]. Decree of the President of the Republic of Uzbekistan No. PF-4947 of February 7, 2017 "On the Action Strategy for the further development of the Republic of Uzbekistan." People's Word newspaper, February 8, 2017. (in Uzbek)
[2]. Eroshkin A. Mekhanizmgosudarstvennoypodderjkiinnovasiy: zarubejniyopit// Mirovayaekonomika I mejdunarodniyeotnosheniya, 2011,N 10. (In Russian)
[3]. Kosolapov M. Globalizasiya: sushnost I mejdunarodno-politicheskiyeaspekti// Mirovayaekonomika I mejdunarodniyeotnosheniya, 2011,N 3. (In Russian)
[4]. Evstigneev V. Finansovayaglobalizasiya – yavlenie I metodologicheskiy instrument//Mirovayaekonomika I mejdunarodniyeotnosheniya, 2001,N 3, p. 74 (In Russian)
[5]. Inshakova A.O. TNK: vozniknoveniya I dalneyshiyperspektivirazvitiya. VestnikVolGU, seriya 5, vip. 7, 2005, p. 65 (In Russian).

Abstract: The Purpose of this research is to know and analyze the influence of competency, work motivation and organizational culture to work satisfaction and performance of MEMBER DPRD of district level in West Sulawesi province. The population in this study is a member of 6 DPRD in West Sulawesi province with a population of 195 people. Previous sample determination using Stratified Random Sampling technique or also called sampling is randomly distratification. Stratified Random Sampling is a sampling technique that is based on subject groups and between one group and another in the form of strata or levels. Research samples are part of the population taken as data sources and can represent the entire population. The samples in this study were as much as 131 but the processed data was only 127 respondents in accordance with the return questionnaire. The analytical Model used.........

Key Word: Competence, motivation, organizational culture, job satisfaction and the performance OF DPRD members

[1]. Alamdar Hussain Khan, Muhammad MusarratNawas, Muhammad Aleem, and Wasim Hamed. 2012. Impact of Job Satisfaction on Employee Performance: An Empirical Study of Autonomous Madical Institutions of Pakistan.Afrikan Journal of Business Management, Volume 6(7), February (2012): 2697-2705.
[2]. Algerrow, MG, Adam, 2008. Human Resource Management. WestPublishing Company, New York.
[3]. Aref, Ishak dan Tanjung, Hendri. 2014. ManajemenMotivasi. Grasindo, Gramedia Widiasarana Indonesia, Jakarta.
[4]. Asnawi, Sahlan, 2014. TeoriMotivasi. DalamPendekatanPsikologiIndustri dan Organisasi, Studia Press, Jakarta.
[5]. AstriGhina. 2012. The Influence of Organizational Culture on Employee Performance; Case Study of Civil GovernmantOrganiations in Indonesia. International Journal of Basic and Applied Scienmce, Vol. 01, No. 02, pp. 156-170..

Abstract: This study aims to determine the effect of organizational commitment, service quality, and employee performance of community satisfaction on employees of the Protocol Section and TU of the Head of the Regional Secretariat of Dharmasraya Regency. The method used in this research is quantitative research with a descriptive approach. The population in this study were employees in the Protocol Section and TU Leaders of the Dharmasraya District Secretariat. The sample is used as many as 144 people using saturated sampling techniques (census). The data analysis technique is multiple linear regression. The results showed that: (1) Organizational Commitment has a positive and significant effect on community satisfaction. (2) Service quality has a positive and significant effect on community......

Keywords: Organizational Commitment, Service Quality, Employee Performance, Community Satisfaction

[1]. Abdullah , M. ( 2014) . Employee Performance Management and Evaluation . Yogyakarta: Aswaja Pressindo Publisher .
[2]. Hellriegel and Slocum. (2011). Organizational Behavior 13 th Edition . USA: South-Western Cengage Learning .
[3]. Hildayanti, Siti, K., Marnisah, Luis., And Dinata, Eko, S. (2018). The Effect of Value, Service Quality and Organizational Commitment on Customer Satisfaction at PT. Asuransi Kresna Mitra Tbk Palembang Branch. Journal of Independent Global Economy Today , 9 (1). .
[4]. Karlina, Eulin., Rosanto, Oki., And Saputra, Nur, E. (2019). The Effect of Service Quality and Staff Discipline on Community Satisfaction in the East Jakarta Klender Urban Village Office. Widya Cipta Journal, 3 (1) .
[5]. Kotler, Philip and Keller, KL (2012). Marketing Management 13 . New Jersey: Pearson Prentice Hall, Inc..

Abstract: The research aims to analysis The competence by apparatus and internal control system toward good governance on Wajo Regency Government, to analysis the competence by apparatus and internal control system toward performance of regional financial management on Wajo Regency Government, to analysis the good governance toward performance of regional financial management on Wajo Regency Government, to analysis the competence by apparatus and internal control system through good governance toward performance of regional financial management on Wajo Regency Government on Wajo Regency government. These research applied Regional Government Wajo Regency with population as amount 7,481 employees. Sample as 380 respondents (Slovin Formulation). Data Data from Quesioner to analyzed in used of Structural Equation Model with AMOS 18. The result of research to found that The result of research positive and insignificant from competence by apparatus toward........

Key words: Competence by Apparatus, Internal Control System, Good Governance and Performance of Regional Financial Management.

[1]. Abbas, Ibn. 2013. Affected of financial Management and Auditor Competence toward Corporate, Satisfaction and financial Performance. Journal of Business Research xxx (2013) xxx-XXX
[2]. Abdullah, Julie. 2015. influence of Internal control system and managerial competence on good governance and financial management performance of Gorontalo provincial government. Dissertation Unpublished, PPs-UMI, Makassar.
[3]. Aras, Guler. 2009. Managing Corporate Performance. International Journal of Producitivity and Performance Management Vol. 59 No. 3, 2010, pp. 229 – 254. [4]. Berle, A. A., & Means, G. C. 1932. The Modern Corporation and private property. New Brunswick. NJ: Transaction.
[5]. Boynton, A.A., and Johnson, K. James. 2012. Auditing Integrated approach, Indonesian edition by Amir Abadi Yusuf, Salembaempat Publisher, Jakarta.