IOSR-JBM   Volume-23 ~ Issue-1 ~ January 2021

Abstract: The growth of e-commerce is developing in Indonesia Companies. Tokopedia is an e- commerce company in Indonesia that offers a marketplace business concept. Customer loyalty means the desire to use Tokopedia website continuously, and it will affect the company's success. Customer loyalty can be achieved through good trust, and there is a quality website that supports it so that it can provide a level of customer satisfaction. Much research has been conducted to examine the relationship between satisfaction and loyalty. However, some things have not shown success and there are research gaps. The results of the study have a major effect on the assessment of Tokopedia customer loyalty in the Karisidenan Besuki area. This study tried to measure customer loyalty from trustworthiness and good website quality through satisfaction. This decision making is based on existing theories. Even the role of trust and website quality that is expected to be able to make Tokopedia customer loyalty in the Karisidenan Besuki area will be better than other areas that have achieved their goals

Keywords: quality of service, customer relationship marketing, satisfaction, dan loyalty.

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Abstract: This research was conducted to analyze the influence of the variable Organizational Commitment, Perceived Organizational Support (POS), Emotional Quotient on Organizational Citizenship Behavior (OCB) at the Service and Supervision Office of Customs and Excise Type Madya Excise Malang. The design of this research is quantitative, involving 80 respondents as employees in the Customs and Excise office, Middle Type in Malang city. The method in this research is multiple linear regression and is equipped with classical assumption tests which include normality test, heteroscedasticity assumption test, multicollinearity assumption test operated using the SPSS application. The results of this study indicate that Organizational Commitment, Perceived Organizational Support, and Emotional Quotient have a significant effect on the Organizational Citizenship Behavior of employees in the Customs and Excise office. Emotional Quotient has a dominant effect on Organizational Citizenship Behavior (OCB).

Keywords: Organisational Commitment, Perceived Organisational Support (POS), Emotional Quotient dan Organizational Citizenship Behavior (OCB)

[1]. Abdul Razak (2016) Pengaruh Kecerdasan Emosional Terhadap Organization Citizen Behavior (OCB) dan Kinerja Pegawai
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Abstract: Background: As hierarchical status, an objective indicator of career success, is still remained on priority of generation Y and millennial in protean career. The paper, therefore, aims to examine the model predicting securing hierarchal status. The paper examined the human capital variables and networking behavior as social capital to predict hierarchical status.
Method: The paper is based on 479 usable responses gathered through self-administrated survey conducted among the civil service officers and bankers from Kathmandu valley. The dependent variable, hierarchical level, has been classified into upper level [as observed characteristic] and officer level. To measure human capital, independent variable, education, tenure [occupational and organizational tenure], and training [domestic training and foreign training] were used...........

Keywords: binomial logistic regression, hierarchical level, human capital, Nepalese organizations, social capital

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Abstract: This study aims to see the influence of Organizational Culture, Competence and Discipline either partially or collectively on the performance of employees at the Regional Airport Authority Office VI-Padang. The population in this studyall over There are 50 employees at the Regional VI-Padang Airport Authority Office. This sampling technique uses total sampling technique (overall sample). Total sampling is a sampling technique where the number of samples is the same as the population. The results of this study indicate that (1) Organizational Cultureprovide a positive influence on Employee Performance at the Regional Airport Authority Office VI-Padang. (2)Competenceprovide a positive influence on Employee Performance at the Regional Airport Authority Office VI-Padang. (3)Discipline provide a positive influence on Employee Performance at the Regional Airport Authority Office VI-Padang. (4)Organizational Culture, Competence and Discipline collectively has a positive effect on Employee Performance at the Regional VI-Padang Airport Authority Office

Key Words: Performance, Organizational Culture, Competence and Discipline.

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Abstract: This study aims to see pinfluence work motivation, spatial planning, competence and internal communication on the performance of employees at the General Secretariat and Personnel of the Sungai Penuh City Education Office. The population and sample in this study were all 80 employees at the General Secretariat and Civil Service Office of Sungai Penuh City. The results of this study indicate that (1) Motivation has a positive influence on Employee Performance at the General Secretariat and Personnel of the Sungai Penuh City Education Office. (2) Spatial Planning has a positive influence on Employee Performance at the General Secretariat and Personnel of the Sungai Penuh City Education Office. (3) Competence has a positive influence on Employee Performance at the General Secretariat and Personnel of the Sungai Penuh City Education Office.......

Keywords: Motivation, Spatial Planning, Competence, Internal Communication

[1]. Amalia dan Fakhri. 2016. Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan PT. Gramedia Media Cabang Emerald Bandung. Jurnal Computeth & Bisnis. Vol.10 no.2. Des. 2016, 119 – 127.
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Abstract: This study aims to see the effect of (1) Job Stress on Employee Performance in the Economic and Natural Resources Section of the Regional Secretariat of Padang City (2) Conflict of Roles on Employee Performance in the Economic and Natural Resources Section of the Padang City Regional Secretariat (3) Job Satisfaction with Employee Performance in the Economic and Natural Resources Section Padang City Regional Secretariat (4) Job Stress, Role Conflict and Job Satisfaction have a joint effect on Employee Performance in the Economic and Natural Resources Section of the Padang City Regional Secretariat. The population in this studyall over There are 49 employees in the Economic and Natural Resources Section of the Padang City Regional Secretariat. And the technique of determining the number of samples.........

Keywords: Performance, Job Stress, Role Conflict and Job Satisfaction

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Abstract: Background: Workplace Spirituality is an emerging phenomenon that is gaining remarkable attention in this competitive era. A spiritual work environment directly leads to workplace happiness and result into many positive outcomes such as more productivity, better job satisfaction, lower turnover rates, positive ethical values, lower absenteeism, and greater customer satisfaction. Materials & Methods: This study is based on integrative review of the literature available related to the constructs undertaken. Results: A conceptual model is proposed showing the interrelationship between Workplace spirituality, Workplace Happiness and Organizational Work Performance. Conclusion: If people feel that their work is meaningful, they have a sense of community and they practices human values of their work, then undoubtedly they also experience happiness at work, perform incredibly and derive satisfaction from their job.......

Keywords: Workplace spirituality, Subjective well-being, Workplace Happiness, Work Performance, Conceptual

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Abstract: Background: Employees were the backbone for any institution thus count as an important resource within institution. Workforce diversity was vital for employee performance as it tends to directly influence performance of the employees within an institution. This study was done in all the 5 branches of Kenya School of Government. It sought to establish if employees' performance was influenced by having a different aspect of workforce diversity (gender, age, ethnicity and educational level) within KSG. This study was guided by the following specific objectives; to determine the effect of gender, age, ethnicity and the level of education influence employee performance in KSG. This study review Equity theory, Similarity/Attraction theory and Human Capital theory as well as the empirical review relevant to this research study........

Keywords: workforce, diversity, age, gender, ethnic and the level of education.

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Abstract: This study investigates the university-level student's participation in leisure and recreational marketing activities. The sample constituted of 365 university-level students, determined by the circumstantial method. The leisure time activity preferences questionnaires adopted from previous studies were used as a data collection tool for the survey. One-way ANOVA and independent t-test were used for statistical analysis of the collected data. By using AMOS confirmatory factor analysis was applied. Results show significant differences observed between genders were found in terms of sub-dimension "importance" and "place" (p<0.05), in leisure and recreational activities participation. However, in terms of age, no statistically significant differences were found when examining students' participation in recreational activities (p<0.05).

Keywords: Leisure, recreational marketing, entertainment, preferences, activity.

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