IOSR-JBM   Volume-24 ~ Issue-6 ~ June 2022

Abstract: This paper examined the influence of electronic baking and customer satisfaction: a study of Fidelity Bank Plc, Southeast – Nigeria. The objectives of the study were to: ascertain the influence of fidelity bank's Automated Teller Machine (ATM) on customers' satisfaction in Southeast, Nigeria; examine the contributions of Point of Sales (POS) towards enhancing customers' satisfaction in Southeast Nigeria; find out the impact of Mobile Transfer Banking (MTB) on customers' satisfaction in Southeast Nigeria and evaluate the influence of Internet Banking (IB) on customers' satisfaction in Southeast, Nigeria. The study employed a survey research design, an online questionnaire was used for data collection and the data was analyzed using robust structural regression analysis.......

Key Word: E-banking; ATM; POS; Mobile transfer banking; Internet banking.

[1]. Anderson, R. E. & Srinivasan, S. S. (2003). E-satisfaction and E-loyalty: A contingency framework. Psychology and Marketing, 20(2), 123-138.
[2]. Akhtar, F., Raza, O., Siddiqi, H., Maqsood, O., Shouqat, L. & Ijaz, O. (2016). The role of innovation characteristics and perceived voluntariness in the acceptance of information technology. Decision Sciences, 28(3), 557-581.
[3]. Altobisli T, Erboz G & Podruzsik S (2018). E-Banking effects on customer satisfaction: The survey on clients in Jordan banking sector. International Journal of Marketing Studies, 10 (2), 151-161.
[4]. Ebere, C. E, Olusegun, F.L, Bose J. L. & Balogun, A. S. (2020). Electronic banking and customers satisfaction: Evidence from some selected deposit money banks in Nigeria. AuBCE, 16(2); 363-374.
[5]. Ekienabor, E. Akpoguma, B., & Arilesere, M. S. (2018). The effect of electronic banking on customer satisfaction in Nigeria. International journal for social studies, 12 (3), 1-5 Elisha, 2010

Abstract: This study aims to examine the effect of superior-subordinate interaction, empowerment on extra-role behavior (OCB), and extra-role behavior on the performance of members of the North Sulawesi Regional Police Covid-19 task force. The population in this study was the entire Sulawesi Regional Police Covid-19 task force. North, totaling 60 people, with the sampling technique used is saturated sampling (census). Data collection was carried out by survey method using questionnaires. Data analysis technique used path analysis. The results showed that the better the interaction between superiors and subordinates, the extra role behavior (OCB) would increase. The better the empowerment is carried out, the more extra role behavior (OCB) will be shown. Furthermore, the extra role behavior (OCB) which increases will be followed by an increase in performance as well.........

Keywords: Superior-Subordinate Interaction, Empowerment, Extra Role Behavior, Performance, Covid-19 Task Force

[1]. Amir, D. A. & Santoso, C. B. (2019). Examining a Servant Leadership Construct and Its Influence on Organizational Citizenship Behavior. Jurnal Siasat Bisnis, 23(1), 37-49.
[2]. Boudrias, J.S., Morin, A.J. and Lajoie, D. (2014). Directionality of The Associations Between Psychological Empowerment and Behavioural Involvement: a Longitudinal Autoregressive Cross‐lagged Analysis Journal of Occupational and Organizational Psychology, 87(3), 437-463.
[3]. Choi, S.L., Goh, C.F., Adam, M.B.H., & Tan, O.K. (2016). Transformational Leadership, Empowerment, and Job Satisfaction: The Mediating Role of Employee Empowerment. Human Resources for Health, 14(1), 73.
[4]. Curukovic, A. (2019). Servant Leadership and Employee Job Satisfaction Within The Nursing Profession: The Mediating Roles of Employee Empowerment and Trust In Leader. Dissertation. Louisiana State University Shreveport.
[5]. Dharmayanthi, Anak Agung Inten PS dan Anak Agung Sagung Kartika Dewi. (2016). Pengaruh Kecerdasan Emosional, Komitmen Organisasi, Dan Organizational Citizenship Behavior terhadap Kinerja Pegawai FEB. EJurnal Manajemen Unud, Vol. 5, No. 2, 2016.

Abstract: Background: If a region has a competitive advantage, it requires human resources who have the knowledge and competence to develop themselves so that they can contribute to the area where the individual lives. Bitung City, North Sulawesi Province, has a high human development index score and a high competitiveness index with an average length of schooling only up to grade 2 SMA. This paper aims to test whether the level of education can affect the quality of human resources so that it can create superior regional competitiveness with other regions. Materials and Methods: Using a quantitative approach, the data obtained were analyzed using SPSS version 26 statistical analysis on 260 samples where the questionnaire before being used had been tested for validity and reliability. Analysis of the data is intended to examine the relationship and influence of the variables of education level, quality of human resources, and regional competitiveness.........

Keywords: Regional competitiveness, level of education, and quality of human resources.

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[3]. "Same Budget, Indonesian Education Quality Is Far From Vietnam," fai-uim.ac.id, 2017. https://www.fai-uim.ac.id/uncategorized/anggaran-sama-kualitas- Pendidikan- ri-lose-away-from-vietnam/.
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[5]. M. Anjarwati, B. Mursito, and Sarsono, "Quality Of Human Resources From the Level Of education, Work Training and Work Experiences From The Level Of Technopark Sukowati sragen," Edunomika, vol. 04, no. 01, pp. 218–226, 2020.

Abstract: This research article provides a critical analysis of marketing performance of five major Indian paint companies vis-à-vis competitive brand image. The analysis focuses on marketing performance of the companies from two perspectives. First, Brand preference attributes and weights. Second, Average Ranking attributes. The analysis serves the most fundamental changes in marketing performance of the paint companies vis-a-vis superior competitive brands and is the way in which competitive brand advantage is sought to be created in the dealers and consumers mind.

Keywords: Brand Image, paint industry, competitiveness

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Abstract: Project Management Office is a form of organization assigned with responsibilities related to centralized and coordinated management of all projects within its scope. In the implementation of the project management office, there is a role in the organizational structure and information technology in an organization. This study aims to compare the organizational structure and information technology in the implementation of the Project Management Office for Sekolah Penggerak Program in North Sulawesi Province. This research is a literature review using research on organizational structure and information technology and its relationship with project management office.......

Keywords: project management office; organizational structure; information technology; sekolah penggerak program

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Abstract: The Regional Comprehensive Economic Partnership Agreement (RCEP) is an important path for building an Asia-Pacific Free Trade Area and has been unanimously endorsed by member states since its inception. With the signing of the Regional Comprehensive Economic Partnership (RCEP), there are still legal and regulatory issues to be discussed. This paper systematically expounds the laws and regulations involved in the signing of the Regional Comprehensive Economic Partnership (RCEP)and explains the relevant problems. Through the analysis of the relevant laws and regulations involved under RCEP, this paper provides strategic reference for China to actively participate in promoting the further development of RCEP in line with the changing trend of the Global Free Trade Agreement.

Keywords: RCEP, Regional comprehensive economic partnership, Laws and regulations

[1]. Huang Xiaohuang. Analysis on the impact of RCEP signing on the development of cross-border e-commerce in China [J]. Business Economics, 2021 (04): 75-77
[2]. Liu Yu. Negotiation route and selection of RCEP intellectual property text mode [J]. International Economic and trade exploration, 2018,34 (4): 89-103
[3]. Wang Lirong, Wang Yan, Zhang Di, Yang Yan. RCEP intellectual property issues: negotiation obstacles and Countermeasures -- Analysis from the perspective of the reform of intellectual property rules in the free trade agreement [J]. International economic cooperation, 2019 (04): 20-30
[4]. Zhang Naigen. RCEP intellectual property clauses that keep pace with the times and their comparison [J]. Wuhan University international law review, 2021 (02): 1-25
[5]. Zhong Liguo. Research on RCEP competition policy clauses [J]. Research on competition policy, 2021 (01): 31-39

Abstract: Marketing is an overall system of a bussiness activity designed to plan, determine price and promote goods of high satisfaction for current consumers as well as potential consumers. In other word, marketing is all bussiness activities related to the flow of goods from producers to the final consumers. Promoting action carried out by PT. XYZ (XYZ LTD.) is emphasized mainly on salesperson's activities. Here salesperson plays a key role in supporting the sale volume of crusher machines. Salesperson is simply a means of making producers and prospective consumers get connected each other particularly in the form of conveying to the consumers and receiving from the producer clear informations as to the products offered.

Key Word: Marketing, salesperson'role and sales volume.

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Abstract: The purpose of this study was to determine the effect of motivation on the effectivitiness of the employee performance at the "Search and Rescue Post BASARNAS" Central Tapanuli Regency. In the Line with the era of globalization and disruption, companies and organizations are required to always work optimally. Especially for agencies engaged in the field of leading humanitarian services, such as BASARNAS, responsive performance is a must. However, there are internal and external factors as well as other factors causing disruption to employee performance. The low level of employee performance can be driven by work motivation. The increasing of work motivation, it is expected that the performance of the employee will be increase........

Keywords: Work Motivation, Performance Effectiveness, Human Resources

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Abstract: This article aims to analyze the influence of the role of customer satisfaction in mediating the influence of innovation,image, and service quality on customer loyalty at BRI Jember Branch. The object of this research is BRI Jember Branch customers. The method of data collection was done by distributing questionnaires to as many as 120 respondents who were determined by purposive sampling technique. The data analysis method uses path analysis with independent variables, namely innovation, image and service quality as and Loyalty as the dependent variable. Researchers obtained primary data from the object of research directly while secondary data was obtained indirectly through intermediary media from journals and articles. The test results show that partially........

Keywords: Innovation, Image, Service Quality, Customer Loyalty.

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