IOSR-JBM   Volume-25 ~ Issue-6 ~ June 2023

Abstract: The Present Research Aimed To Evaluate The Quality Of Remote Emergency Teaching In The Administration Course Of A Brazilian Federal University During The Pandemic Period. To This End, An Exploratory Survey Of Quantitative Approach Was Applied To A Sample Consisting Of 174 Students. The Data Collection Instrument Was Based On The Servqual Model Of Parasuraman, Zeithaml And Berry (1988), Which Contributed To Measure The Expectations (E) And Perception (P) Of The Respondents Through A Five-Point Likert Scale. From The Tabulated Data, It Was Found That All Dimensions Present In The Scale (Tangibility, Reliability, Security, Responsiveness And Empathy) Gave Negative Indexes And, Among The Five Dimensions Analyzed, Empathy Was The One With The Highest Gap. This Result Shows That The Students' Expectations Regarding The Aforementioned Dimensions Were Not Met, Thus Demonstrating That The Covid-19 Pandemic Contributed To Worsening Access To Quality Public Education.

Keywords: Quality; Servqual Scale; Educational Services; Pandemic; Covid-19.

[1]. ARRUDA, E. P. Educação remota emergencial: elementos para políticas públicas na educação brasileira em tempos de Covid-19. Em Rede - Revista De Educação a Distância, 7(1), 257-275, 2020.
[2]. BRASIL. Lei nº 9.394, de 20 de dezembro de 1996. Estabelece as diretrizes e bases da educação nacional. Diário Oficial da União, Brasília, DF, v. 134, n. 248, 23 dez., seção 1, p. 27.834-27.841, 1996.
[3]. BRASIL. Ministério da Educação. Gabinete do Ministro. Portaria nº 343, de 17 de março de 2020. Dispõe sobre a substituição das aulas presenciais por aulas em meios digitais enquanto durar a situação de pandemia do Novo Coronavírus - COVID-19. Diário Oficial da União, Brasília, DF, ed. 53, 18 mar., seção 01, p. 39, 2020.
[4]. CASTIONI, R. et al. Universidades federais na pandemia da Covid-19: acesso discente à internet e ensino remoto emergencial. Ensaio: aval. pol. públ. Educ., Rio de Janeiro. 2021. [5]. CORDEIRO, K. M. A. O impacto da pandemia na educação: a utilização da tecnologia como ferramenta de ensino. IDAAM, 2020. Disponível em: <http://repositorio.idaam.edu.br/jspui/handle/prefix/1157>. Acesso em: 15 fev., 2020.

Abstract: The Purpose Of This Research Is To Develop A Strategic Model Of Zakat Management In Depth At Baznas And LAZ In Probolinggo District. This Study Uses A Qualitative Method With A Case Study Approach. Data Obtained Through Interviews, Observation And Documentation And Audiovisual Material Methods. The Data Source Is Divided Into Two Parts; Primary And Secondary. From The Results Of The Study It Is Known That The Recommended Zakat Management Strategies Include: Collection, Namely Diversification Of Zakat Collection, Increasing Public Trust And Increasing Zakat Literacy. As For Distribution, Namely Improving Programs And Utilizing Digital Technology.

Key Word: Zakat, SWOT Analysis, Resource Base View

[1]. Afiyana, IF, Nugroho, L., Fitrijanti, T., & Sukmadilaga, C. (2019). The challenges of managing zakat funds in Indonesia and zakat literacy. Accountable, 16(2), 222–229.
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[3]. Bin-Nashwan, SA, Abdul-Jabbar, H., & Aziz, SA (2021). Does trust in zakat institution enhance entrepreneurs' zakat compliance? Journal of Islamic Accounting and Business Research, 12(5), 768–790.
[4]. Bungin, B. (2015). Penelitian Kualitatif, edisi kedua (Vol. 2). Prenada Media Group.
[5]. Cokrohadisumarto, W. bin M., Zaenudin, Z., Santoso, B., & Sumiati, S. (2020). A study of Indonesian community's behaviour in paying zakat. Journal of Islamic Marketing, 11(4), 961–976.

Abstract: Este estudo bibliográfico visa analisar a importância da formação continuada para a promoção de práticas antirracistas nas escolas. A pesquisa foi embasada nos trabalhos de Almeida e Souza (2022), Diallo e Lima (2022), Furtado e Meinerz (2020) e Pimenta (2006). Utilizou-se uma metodologia descritiva com abordagem qualitativa e coleta de dados do tipo bibliográfico. A revisão da literatura sobre o tema revelou uma lacuna no conhecimento sobre como a formação continuada pode ser utilizada de maneira efetiva para promover ações antirracistas nas escolas. Os resultados indicam que a formação continuada é uma ferramenta.....

Keywords: Formação Continuada. Práticas Antirracistas. Escolas. Professor. Igualdade Racial.

[1]. Backes. Universidade Católica Dom Bosco.Pdf. [S.D.]. Disponível Em: Https://Site.Ucdb.Br/Public/Md-
Dissertacoes/1043854-Rose-Liston.Pdf. Acesso Em: 10 Jun. 2023.
[2]. Brasil. Lei N.º 10.639, De 9 De Janeiro De 2003. Altera A Lei Nº 9.394, De 20 De Dezembro De 1996, Que Estabelece As Diretrizes E Bases Da Educação Nacional, Para Incluir No Currículo Oficial Da Rede De Ensino A Obrigatoriedade Da Temática "História E Cultura Afro-Brasileira", E Dá Outras Providências. Diário Oficial [Da] República Federativa Do Brasil, Brasília, Df, 10 Jan. 2003. Disponível Em: Http://Www.Planalto.Gov.Br/Ccivil_03/Leis/2003/L10.639.Htm. Acesso Em: 10 Jun 2023
[3]. Brasil. Ministério Da Educação. Secretaria De Educação Continuada, Alfabetização E Diversidade. Plano Nacional De Implementação Das Diretrizes Curriculares Nacionais Para A Educação Das Relações Étnico-Raciais E Para O Ensino De História E Cultura Afro-Brasileira E Africana. Brasília: Secad, 2009. Disponível Em:
Http://Portal.Mec.Gov.Br/Component/Docman/?Task=Doc_Download&Gid=10206&Itemid=. Acesso Em: 10 Jun 2023
[4]. Figueiredo, É. S. Formação Inicial De Professoras/Res. Práticas Antirracistas E O Invisível Revelado: Fios De Memórias De Egressas Do Curso Normal Do Colégio Pandiá Calógeras — São Gonçalo — Rj. 2 Maio 2023.

Abstract: Retail Managers Aim To Drive Sales Revenue And Increase Profitability By Building Customer Loyalty And Improving Customer Experience. In Retail, Managers Should Analyse Customer Experience As A Tool For Differentiation, Which Can Be Leveraged To Increase Sales, Generate Word-Of-Mouth, And Create A Competitive Advantage. Retail Managers May Not Fully Understand The Customer Experience Strategy, Focusing Instead On Employee Training And Service. Using A Qualitative, Multiple Case Study Approach, It Investigated How Retail Managers Built Customer Loyalty And Improved Customer Service. Based On Olivier's Confirmation-Expectations Theory, This Study Was Conceptually Framed........

Keywords: Strategies Retailers; Brand Loyalty; Customer Experience; Customer Experience Strategies; Customer Experience Management; Competitive Advantage

[1]. Arineli, A. (2016). Customer Experience Management: An innovative approach to marketing and business on the fashion retail industry. International Convergence Management Association, 4(2), 1-19. doi:10.20482/jemm.2016.4.2.1
[2]. Atapattu, M., Sedera, D., Ravichandran, T., & Grover, V. (2016). Customers' view of agility: The expectation-confirmation theory perspective. Asia Pacific Journal of Information Systems, 26(1), 80-108. doi:10.14329/apjis.2016.26.1.80
[3]. Bilgili, B., &Ozkul, E. (2015). Brand awareness, brand personality, brand loyalty and consumer satisfaction relations in brand positioning strategies (a torku brand sample). Journal of Global Strategic Management, 2(9), 89-89. doi:10.20460/jgsm.2015915576
[4]. Carter, N., Bryant-Lukosius, D., DiCenso, A., Blythe, J., & Neville, A. J. (2014). The use of triangulation in qualitative research. Oncology Nursing Forum, 41, 545-547. doi:10.1188/14.onf.545-547
[5]. Chahal, H., & Dutta, K. (2014). Conceptualizing customer experiences: Significant research propositions. The Marketing Review, 14(4), 361-381. doi:10.1362/146934714X14185702841280

Abstract: The Purpose Of This Study Is To Analyze The Effect Of Service Quality On Loan Application Decisions Through Customer Relationship Management (CRM) AtBank Mandiri Malang Suprapto Branch, Malang City, East Java, Indonesia. This Type Of Research Is Quantity F Research With The Technique Of Structural Equation Model - Partial Least Square (SEM-PLS). The Population Of Customers Who Apply For Loans At Bank Mandiri Malang Suprapto Branch. The Sampling Technique Is Based On The Probability Sampling Method With A Simple Random Sampling Approach. The Number Of Samples Determined Amounted To 82 Customers Using The Slovin Formula. The Results Of The Study Prove That The Quality Of Service Has A Positive And Significant Effect On Loan Application Decisions........

Keywords: Quality Of Service, Customer Relationship Management, And Loan Application Decision

[1]. Ahmadi, A. (2021). Meningkatkan Loyalitas Nasabah Melalui Customer Relationship Management Dan Kepercayaan (Survey Pada Bank Syariah Mandiri Kantor Cabang Sarolangun). Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 2(1), 47–60. https://doi.org/10.38035/jmpis.v2i1.413
[2]. Al-Gasawneh, J. A., Anuar, M. M., Dacko-Pikiewicz, Z., & Saputra, J. (2021). The impact of customer relationship management dimensions on service quality. Polish Journal of Management Studies, 23(2), 24–41. https://doi.org/10.17512/pjms.2021.23.2.02
[3]. Asraini, D. (2019). Pengaruh Customer Relationship Management Dan Kualitas Pelayanan Terhadap Keputusan Pembelian Produk Pt. Nusantara Surya Sakti Sumbawa. Jurnal Manajemen Dan Bisnis, 2(1). https://doi.org/10.37673/jmb.v2i1.283
[4]. Aurelia, P. N., Firdiansjah, A., & Respati, H. (2019). The Application of Service Quality and Brand Image to Maintain Customer Loyalty by Utilizing Satisfaction Strategy in Insurance Companies. International Journal of Advances in Scientific Research and Engineering, 5(4), 223–239. https://doi.org/10.31695/ijasre.2019.33172
[5]. bi.go.id. (2023). Survei Perbankan Triwulan Iv 2022: Penyaluran Kredit Baru Tumbuh Positif. https://www.bi.go.id/id/publikasi/ruang-media/news-release/Pages/sp_251423.aspx

Abstract: E-Commerce Or Electronic Commerce Is The Buying And Selling Of Goods Or Services On The Internet. It Encompasses A Wide Variety Of Data, Systems And Tools For Online Buyers And Sellers, Including Mobile Shopping And Online Payment Encryption. Most Businesses With An Online Presence Use An Online Store And Platform To Conduct E-Commerce Marketing And Sales Activities And To Oversee Logistics And Fulfillment. According To E-Market In 2022, Global Retail E-Commerce Sales Will Surpass $ 5 Trillion For The First Time, Accounting For More Than A Fifth Of Overall Retail Sales And By 2025 Total Spending Will Exceed $ 7 Trillion, Despite Slowing Growth........

Keywords: E-Commerce, Impact, Challenges.

[1]. Dr. V. Elavazhahan "Impact of Electronic Commerce on Business Organization". International Journal for Research Trends and Innovation (www.ijrti.org), 2022.
[2]. Dr. Dipika Maheshbhai Ravaliya Recent Prospects and Challenges in E-Commerce", International Journal of Creative Research Thoughts (IJCRT), 2020.
[3]. Saani Solomon, Majji Lokesh And Jayaprakash Lamoriya "Impact Of E-Commerce Platform On Consumer's Mindset" International Research Journal Of Modernization In Engineering Technology And Science, 2022.
[4]. Abdul Gaffar Khan "Electronic Commerce: A Study on Benefits and Challenges in an Emerging Economy", Global Journal of Management and Business Research: B Economics and Commerce Volume 16 issue 1 Version 1.0, 2016.
[5]. Dr. Naveen Kumar "E-Commerce in India: An Analysis of Present Status, Challenges and Opportunities", International Journal of Management Studies Vol.-V, Issue-2(3), April, 2018.