IOSR-JBM   Volume-19 ~ Issue-12 ~ December-2017

Paper Type	:	Research Paper
Title	:	Assessment of Accountability, Religion and Ethnicity on Workers' Productivity in Nigeria
Country	:	Nigeria
Authors	:	Adewale K. Kupoluyi
	:	10.9790/487X-1912040106

Abstract: Many organisations oftentimes need to contend with the effects of accountability, religion and ethnicity, which directly and indirectly affect workers' productivity while concerted efforts should be made to manage them to achieve optimal workers' productivity. The main objective of the study is to examine the perceived effects of accountability, religion and ethnicity on workers' productivity in Nigeria. The paper has adopted the Group Behaviour Approach as its theoretical framework, which is concerned with the study of groups and their religions, ethnic and cultural 'patterns' in organisations. The study area is the Odeda Local Government Area of Ogun State, Nigeria. This research was designed in both qualitative and quantitative terms. Sixty-five (65) workers were randomly selected from.......

Keywords: Accountability, Ethnicity, Organisation, Religion, Workers' Productivity

[1]. Cook, B. J. (1998). "Politics, political leadership and public management, Public Administration Review", 58 (3): 225.
[2]. Akinbuli, S. F. (2013). "An assessment of accountability in the public sector in Nigeria", Arabian Journal of Business and Management Review (Nigerian Chapter) 1 (3).
[3]. Obazee, J. O. (2006). "Development in public sector accounting and reporting". A paper presented at a workshop organised by the Institute of Chartered Accountants of Nigeria on Public Sector Accounting, held at Sharon Ultimate Hotel, Abuja on June 14-15.
[4]. Cacioppe, R. (2000). "Creating spirit at work: Re-visioning organisational development and leadership - Part I". Leadership and Organisation Development Journal, 21(2), 48-54.
[5]. Ashmos, D. P. & Duchon, D. (2000). "Spirituality at work: a conceptualisation and measure". Journal of Management Inquiry, 9(2), 134-145...

Paper Type	:	Research Paper
Title	:	GST in India: Impact and challenges
Country	:	India
Authors	:	Subhamoy Banik || Advocate Arundhuti Das
	:	10.9790/487X-1912040710

Abstract: GST or Goods and Services Tax, the greatest tax reform in India since independence which has been long pending. GST is meant to simplify the indirect tax regime of India by replacing a host of taxes by a single unified tax. GST is the only indirect tax that directly connects all the sector of Indian economy thus enhancing the economic growth of the country by creating a single unified market. More than 160 countries of the world have implemented GST so far followed by France. The idea of GST in India was proposed by AtalBihari Vajpayee in 1999 and a committee was set up under the leadership of Asim Das Gupta the then finance minister of West Bengal. It was supposed to be implemented from 1st April 2010 under flagship of P Chidambaram the then finance minister of UPA government but due to political issues and conflicting interests of various stakeholders it did not came into force. In May 2016 the............

Keywords: Goods and services Tax, indirect tax, Indian economy

[1]. https://cleartax.in/s/gst-law-goods-and-services-tax
[2]. Reserve Bank of India-Publication https://www.rbi.org.in/scripts/PublicationsView.aspx?id=17470
[3]. Mohak Gupta(2017) "GST: A 17-year-old dream, 17 phases towards creating history‟. IndiaToday.in
[4]. P Mehra(2015)"Modigovt‟.s model for GST may not result in significant growth push‟. The Hindu
[5]. Kunal Sharma (2017) "Challenges and shortcoming of GST in India‟. https://blog.ipleaders.in/gst-one-nation-one-tax-negative-aspects-of-gst.

Paper Type	:	Research Paper
Title	:	Saying I Love You at Work Place
Country	:	India
Authors	:	Rohit Singh
	:	10.9790/487X-1912041117

Abstract: Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission. Your company is truly only as great as the people who embody the mission of your organization, those who go above and beyond to see the company succeed and to make your customers happy. The key is to recognize them, to make them believe that u care for them, i.e u Love them

Keywords: Employee are Asset,Employee Motivation, Employee Recognition, Employee Retention, Love your employees

[1]. Bidisha, L. D and Mukulesh, B. (2013) Employee Retention: A Review of Literature. Journal of Business and Management, 14, 8-16
[2]. Campbell, M. & Smith, R. (2014). High-potential Talent, A View from Inside the Leadership Pipeline
[3]. Charan, R. Drodder, S. & Noel, J.L. (2000). The leadership pipeline: How to build the leadership powered company. Jossey-Bass
[4]. Clarke, K.F. (2001). What businesses are doing to attract and retain employee- becoming an employer of choice. In Employee Benefits Journal.

[5]. Crabtree, S. (2013). Gallup, Inc. State of the Global Workplace

Paper Type	:	Research Paper
Title	:	Influence of Employee Training on Strategy Implementation at Independent Electoral and Boundaries Commission North Rift and Western Regions, Kenya
Country	:	Kenya
Authors	:	Silas K. Rotich || Dr. Phyllis Osodo
	:	10.9790/487X-1912041826

Abstract: The Independent Electoral and boundaries Commission (IEBC) strategic plan 2011-2017 was reviewed in 2015 raising question that it had failed in its implementation. Literature reviewed indicated that challenges regarding implementation can be the reason for failure of achievement of strategic plan objectives. The purpose of this paper is to investigate the influence of employee training on strategy implementation for IEBC staff working in North Rift and Western Regions. The study was guided by human capital theory. The study was conducted at Independent Electoral and Boundaries Commission regions of Kakamega, North Rift and Bungoma. Descriptive survey research design was used for the study. The target population for the study involved 139 employees and 3 regional managers. .........

Keywords: strategy implementation, training, strategy

[1]. Allio, M.K. (2005). A Short, Practical Guide to Implementing Strategy. Journal of Business Strategy, 26, 12-21.
[2]. Badri, H., Bashiri, M., & Hejazi, T. (2013). Integrated strategic and tactical planning in a supply chain network design with a heuristic solution method. Computers & Operations Research, 40(4), 1143-1154. doi:10.1016/j.cor.2012.11.005.
[3]. Baird, K. & Wang, H. (2010). "Employee empowerment: extent of adoption and influential factors", Personnel Review, 39 (5), 574 – 599.
[4]. Bersin & Associates (2007). Integrated Talent Management: A Roadmap for Success. Research Bulletin. Oakland: Bersin and Associates.
[5]. Chang, S., Gong, Y. & Shum, C. (2011. Promoting innovation in hospitality management. International Journal of Hospitality Management, 30, 812-818.

Paper Type	:	Research Paper
Title	:	Customer's Perception towards e-shopping-A review of Agra City (Uttar Pradesh, India)
Country	:	India.
Authors	:	Brijendra Singh Yadav
	:	10.9790/487X-1912042728

Abstract: The present paper has been made to study the customer perception towards e- shopping at Agra district of Uttar Pradesh. Customer perception is typically affected by the major factors like advertising, reviews, public relations, social media and personal experiences etc. Today's customers are mind blowing while attempting any e- shopping by the virtue of enough internet facilities. The questionnaire was prepared through the inputs taken from the past researches and also from the feedbacks of the pilot study. Thus the validated final questionnaire was used to collect data from 150 respondents. The researchers have adopted random convenient sampling technique to gather the data. The data are analyzed using the simple percentage analysis and ANOVA (Analysis of Variances) methods. The result of this study reveals.......

Keywords: Customer Perception, e- shopping, Customer behavior, ANOVA, respondents.

[1]. Dolatabadi, H. R., & Poursaeedi, A. (2012). An Analysis of Factors Affecting onE- Shopping Behavior of Customers. International Journal of Marketing Studies , 4 (5), 81-98.
[2]. Kannaiah, D. (2015). Customers'Perception on E- Shopping. Journal of Marketing and Customer Research , 13, 14-20.
[3]. Khitoliya, P. (2014). Customers Attitude and Perception Towards E- Shopping. Indian journal of research , 3 (6), 18-21.
[4]. Krishnamurthy. (2015). Customer perception and response towards e- marketingin chennai city. Asia Pacific Journal of Research , 1 (XXVII), 44-56.
[5]. Kumar, P. (2013). A Study on Customer Perceptions towards E- Promotions. IRC'S international journal of multidisciplinary research in social & management sciences , 1 (3), 116-124..

Paper Type	:	Research Paper
Title	:	Effects of Strategic Procurement Planning On Utilization of County Development Funds at Uasin Gishu County Government
Country	:	Kenya
Authors	:	Solomon Kipsiria Biwott || Dr.Jared Bogonko || Dr. Yusuf Kibet
	:	10.9790/487X-1912042935

Abstract: The study sought to assess the effects of Strategic Procurement Planning on utilization of County Development Funds at Uasin Gishu County Government. The study was guided by the following theory and objectives which inform the study. Resource Based theory proponents of the resource –based view that it is not the environment but the resources of the organization, which form the foundation of the procurement department strategy. The objective was to assess the needs analysis of procurement department on utilization of County Development Funds. The target population was 1170 respondents comprising of stakeholders. The study employed a descriptive survey design. The study sample was 149 respondents consisting of 21 HOD from the user departments, 15 procurement specialists and 113 key prequalified suppliers. Purposive sampling was used to select the 21 HOD from the user departments...........

Keywords: Strategic Procurement Planning, County Development Funds and Needs Analysis

[1]. Abok, M (2013). The factors affecting effective implementation of strategic plans in Non-Governmental Organizations in Kenya. Business Review, 6(2), 293-302
[2]. Al Ghamdi, S. M. (2008). Obstacles to successful implementation of strategic decisions: The British experience. European Business Review, Vol. 98 No.6, p.322-7.
[3]. Andrews, K. R. (2001). The concept of corporate strategy. Homewood, 111: Dow- Jones-Irwin.
[4]. Ansoff, H.I. (2005). Corporate Strategy. McGraw-Hill, New York
[5]. Atkinson, H. (2006). "Strategy Implementation: A role for the balanced scorecard", Management Decision, 44 (10): 1441 -1460.

Paper Type	:	Research Paper
Title	:	Analysis of Customer Satisfaction on Online Banking: A Case Study on "One Bank Limited"
Country	:	Bangladesh
Authors	:	Md. Khaled Bin Amir || Dr. Hasina Sheykh
	:	10.9790/487X-1912043642

Abstract: This report is all about to find out the level of customer satisfaction regards to online banking services and one bank limited in Bangladesh is selected as sample. To collect the data five branches from different location in Dhaka city has been visited. Almost 50 customers are asked about their satisfaction level on online banking. After conducting a thorough research, online banking services of One Bank Limited, is quite good and satisfactory but customers were not aware and willing to take this services. But level of satisfaction are greater for some parameters and less for some parameters. Likewise, customers are satisfied with security and user friendliness of the website of the banks, and somewhat neutral in perception with update frequency. It is obvious from the evidence that almost all the respondents were educated, but many of them provided "neutral" feedback as they do not use online banking services or are indifferent to this services.

Keywords: Customer satisfaction, online banking, one bank limited, Likert Scale, Banking.

[1]. A, A., S, O., & A, O. (2014). Internet Banking Functionality in Nigeria and Outcomes of Customer Satisfaction: An Empirical Investigation. International Journal Of Academic Research In Business And Social Sciences, 4(8). http://dx.doi.org/10.6007/ijarbss/v4-i8/1084
[2]. Alam, M., &Dangarwala, D. (2011). Internet Banking Customer Satisfaction and Online Banking Service Attributes. Indian Journal Of Applied Research, 1(6), 198-199. http://dx.doi.org/10.15373/2249555x/mar2012/66
[3]. Alam, M., &Dangarwala, D. (2011). Internet Banking Customer Satisfaction and Online Banking Service Attributes. Indian Journal Of Applied Research, 1(6), 198-199. http://dx.doi.org/10.15373/2249555x/mar2012/66
[4]. Gerson, R., &Machosky, B. (1993). Measuring Customer Satisfaction. Menlo Park: Course Technology Crisp.
[5]. Goswami, D. (2013). Measuring Customer Satisfaction on Webqual Dimension for Online Banking: An Empirical Study. Paradigm, 17(1-2), 25-36. http://dx.doi.org/10.1177/0971890720130104

Paper Type	:	Research Paper
Title	:	Analysis of Stakeholder Management in Privately Owned Institutions
Country	:	Ghana
Authors	:	Abigail Asalu
	:	10.9790/487X-1912044346

Abstract: Changes in the environment of any institution, founded for religious, educational, professional, or social purpose, are unlikely to succeed as 'separated closed' institutions that are unresponsive to their environment and stakeholders. Stakeholder analysis is considered as an important part of institutional management. Institutions have to take care of key stakeholder groups and build long term relationships with them. Stakeholder management is essentially stakeholder relationship management as it is the relationship and not the actual stakeholder groups that are managed. This paper focuses on the stakeholder analysis and adopts the 'stake-holder theory' and analysis for the needs of stakeholder management in privately owned institutions and public institutions...............

[1]. Davies, G., Chun, R., & Kamins, M. A. (2010). Reputation gaps and the performance of service organizations. Strategic Management Journal, 530-546.
[2]. Fombrum, C., Gardberg, N., & Sever, J. (2000). A multi-stakeholder measure of corporate reputation. The Journal of Brand Management, 241-255.
[3]. Boundless. (2016, November 04). Internal Stakeholders. Retrieved December 14, 2016, from Boundless Management: http://www.boundless.com
[4]. Branco, M., & Rodrigues, L. (2006). Corporate social responsibility and resourced based perspective. Journal of Business Ethics, 111-132.

Paper Type	:	Research Paper
Title	:	A Literature Review on Outsourcing of Services in Universities
Country	:	Sri Lanka
Authors	:	Mr. A.Pahirathan
	:	10.9790/487X-1912044756

Abstract: In-house refers to conducting an activity or operation within a company, instead of relying on outsourcing. A firm uses its own employees and time to keep a division or business activity, such as financing or brokering, in-house. An in-house operation is an activity performed within the same business, using the company's assets and employees to perform the necessary tasks, whereas outsourcing involves hiring outside assistance, often through another business, to perform those activities instead of using internal assets or employees.In-house Services is a unique solution for managing a highly efficient workforce with specific skill sets for which there is a fluctuating level of demand. It is aimed at improving clients' labor flexibility, retention, productivity and efficiency. (Randstad web portal)

[1]. Abraham, K. G. & Taylor, S. K. (1996). Firms' Use of Outside Contractors: Theory and Evidence. Journal of Labor Economics, Vol. 14, pp. 394-424.
[2]. Alteka R, V., (2006), Supply Chain- Concept and Case Prentice-Hall of India Private Ltd.
[3]. Altinkemer&Chaturvedi, (1994). Information Systems Outsourcing: Issues and Evidence.
[4]. Baily P, Farmer D, Jessop D, & Jones D (2005), Purchasing Principles and Management 9th Edition, Prentice Hall London.
[5]. Baitheiemy, J. (2003). The Seven Deadly Sins of Outsourcing. Academy of Management Executive, vol 17 pg 87-97.

Paper Type	:	Research Paper
Title	:	The Development of Foreign Accounting Firms In Indonesia, Its Determinants And Consequencies
Country	:	Indonesia
Authors	:	Aep Saepudin || Itjang D. Gunawan || Muhammad Nuryatno || Toto Rusmanto
	:	10.9790/487X-1912045767

Abstract: The purpose of the research is to explore and to describe the yhe development of foreign public accountant firm in Indonesia and its determinants and consequencies. The research applied qualitatively method. Data collection techniques used are triangulation to obtain adequate, comprehensive and holistic information. Data were analyzed by using content analysis technique. Validation and reliablitas were tested by increasing the frequency and time of observation. Historically the existence of KAPA / OAA foreign accounting firm in Indonesia has existed since colonial and imperialism until now (2017). Even the Dutch accounting firms (ADB, 2003, Sukoharsono, 1995 and Soemarso, 1995) existed beyond the period of Independence of the Republic of Indonesia and ended in the reign of the Old Order regime (Orla)............

Keywords: Foreign public accountant firm

[1]. Arnold, Patricia. J. (2005) Disciplining Domestic Regulation: The World Trade Organization and The Market for Professional Services, Accounting, Organizations, and Society, Vol. 30, pp. 299-330.

[2]. Asian Develoment Bank (2003a). Key Indicators for Developing Asian and Pacific Countries. Retriived at https://www.adb.org/publications/key-indicators-developing-asian-and-pacific-countries-2003

[3]. (2003b). Diagnostic Study of Acconting and Aditing Practices (Private Sector. Retrieved at: https://www.adb.org/sites/default/files/publication/27544/diagnostic-study-accounting-auditing-indonesia.pdf
[4]. Bousebaa, Medi (2015). Professional Service Firm, Globalisation and Te New Imperialism, Accounting, Auditing adn Accountability Journal, Vol. 28 No. 8, pp. 1217-1233.
[5]. Bui, Than Minh Vo (2011). A study of the development of accounting in Vietnam, Doctoral dissertation, RMIT University, (Unpublished).

Paper Type	:	Research Paper
Title	:	Analysis of Competitive Advantage of Banks in Ghana
Country	:	Ghana
Authors	:	Abigail Asalu
	:	10.9790/487X-1912046870

Abstract: Similar to a variety of notions of competitive advantage researchers examine competitive advantage from different perspectives. It has been a buzz term for more than two decades with a plethora of definitions [1. The term competitive advantage gained popularity because of the study of Michael Porter. Three major research streams of competitive advantage which cover both internal and external attributes of a firm exist. They are the activity position view, resourced based view and relational view. The banking sector has seen the arrival of many banks from the sub-region as it is the policy of Central Bank to issue licenses to international banks with repute. The traditional core business of commercial banks in Ghana is retail and corporate banking. As retail and corporate banking become less and less profitable, banks are diversifying into new businesses to stop the decline of profits.

[1]. Peteraf, M. (1993). Cornerstones of competitive advantage: A resource-based view. Strategic management journal, 179-191.
[2]. Flint, G. (2000). What is the meaning of competitive advantage? Advances in competitiveness research, 121-129.
[3]. Klein, J. (2002). Beyond competitive advantage. strategic change, 317-327.
[4]. Ghemawat, P., & Rivkin, J. (2001). Creating competitive advantage. Strategy and the business landscape, 273-297.
[5]. PricewaterHouseCoopers. (2012). Banking in Ghana. Accra: PricewaterHouseCoopers Gh Ltd.

Paper Type	:	Research Paper
Title	:	Hospital Administration Practices and Knowledge Towards Biomedical Waste Management
Country	:	Kenya
Authors	:	Dr. R.K.Kushwaha || Md. Modassar
	:	10.9790/487X-1912047174

Abstract: The sound and ecological ramifications related with biomedical waste administration are mounting desperately especially with regards to creating nations like India. Restorative squanders are of incredible significance because of its potential ecological perils and general wellbeing dangers. World Health Organization (WHO) has pushed therapeutic squanders as exceptional squanders and it is currently ordinarily recognized that specific classifications of restorative squanders are among the most perilous and possibly risky of all squanders emerging in groups (Sawalem et al., 2009), as introduction to unsafe medicinal waste can bring about illness or damage. The unsafe idea of therapeutic squanders might be because of at least one of the accompanying qualities.The research objective of this investigation was recognizing practices and knowledge the variables influencing medicinal waste administration.

Keywords: Hospital Administration Practices, Biomedical waste management, WHO.

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[2]. Chakraborty P. A. textbook of Microbiology. New Central Book Agency publications, Kolkata 2006:693-700.
[3]. Chaerul M, Tanaka M, Shekdar AV. A system dynamics approach for hospital waste management. Waste Manag. 2008;28(2):442-9.
[4]. Christen J. Dar es Salaam Urban Health Project. Healthcare waste management in district health facilities: situational analysis and system development. St Gallen, Switzerland, Swiss Centre for Development Cooperation in Technology and Management (SKAT); 1996:37.
[5]. Dorothy DT. Knowledge, Attitude and practice of nursing personnel and supportive staff in relation to universal precautions in maternity wards. 8th National Biennial Conference, Nursing Research Society of India 2003:28.

Paper Type	:	Research Paper
Title	:	A Study on the Workplace Spirituality of The Staff Members Of Engineering Colleges With Special Reference To Namakkal District
Country	:	India
Authors	:	R. Florence Bharathi || Dr. M. G. Saravana Raj
	:	10.9790/487X-1912047580

Abstract: The emerging paradigm called "Workplace Spirituality‟ is interpreted by many in many ways. The recent researches on "Workplace Spirituality‟ reveal that there is a common set of theme that most of the sources agree upon. Most of the researchers in this field use reference from "The Handbook of workplace Spirituality and Organizational Performance" by Giacalone and Jurwierokz (2003). Ashmos and Duchon (2000) describe workplace Spirituality as involving three levels, individual, work-unit and organization-wide. The work-unit dimension entails how much employees have a sense of connection and community with their management, principal, head of the department, colleagues and students; as well as assessing the extent to which they are caring and encouraging.............

Keywords: workplace, spirituality, staff members, interpersonal relationship, engineering college.

[1]. Benefiel, M., Soul at work: Spiritual leadership in organizations, New York: Seabury Books, 2005.
[2]. Biberman, J. (Ed.)., Work and spirit: A reader of new spiritual paradigms for organizations. Scranton, PA: University of Scranton Press, 2000.
[3]. Giacalone RA, Jurkiewicz CL and Fry L W, From advocacy to science: The next steps in workplace spirituality research - Handbook of the psychology of religion and spirituality. Newbury Park, 2004.
[4]. Marques, Joan, Dhiman, Satinder, and King, Richard, ed., The Workplace and Spirituality: New Perspectives on Research and Practice, SkyLight Paths, Wood-stock, VT, 2009.
ARTICLES
[5]. Adi Unggul Bhirawa, "The relationship between spirituality and work attitude: An empirical study", IJMRR/ April 2014/ Volume 4/Issue 4/Article No-3/455-463 ISSN: 2249-7196..