IOSR-JBM   Volume-20 ~ Issue-7 ~ July-2018

Paper Type	:	Research Paper
Title	:	The Effect Of Service Quality On Patient Loyalty Mediated By Patient Satisfaction (A Case Study on Health Clinic in Indonesia)
Country	:	Indonesia
Authors	:	Tresty Eka Aryati || Tantri Yanuar Rahmat Syah
	:	10.9790/487X-2007010108

Abstract: Corporate services that move in the health field other than the hospital one of them clinics. Clinic development is characterized by increase and decrease of the number of treated patients and poor patient satisfaction index to health service quality. The number of public patients who went to clinic declined from 2013 to 2016 (medical records of Mulia Asih Clinic of Tangerang, 2017). Due to reduced number of general patient, service quality should be addressed to create patients loyal to the clinic and who are supported by patient satisfaction. Good service quality created patient satisfaction, so patients are loyal to the clinic. There are many previous studies on quality, customer.............

 

Keywords: service quality, patient loyalty, patient satisfaction

[1]. Anindita, R. & Hasyim. (2009). Prinsip-prinsip Dasar Metode Riset Bidang Pemasaran. Jakarta: UIEU-University Press.
[2]. Bentler, P.M. & Chou, C.P. (1987). Sociological Methods and Research. Practical Issues in Structural Modeling. 16, 78– 117.
[3]. Donabedian, A. (1980). Explorations in Quality Assessment and Monitoring Vol. 1. The Definition of Quality and Approaches to Its Assessment. Ann Arbor, MI: Health Administration Press.
[4]. Engel, B. & Miniard. (2012). Perilaku Konsumen. Tangerang: Binarupa Aksara.
[5]. Griffin, J. (2010). Customer Loyalty, Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan. Jakarta: Erlangga.
[6]. Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (2010). Multivariate Data Analysis, Fifth Edition. USA: Prentice Hall International..

Paper Type	:	Research Paper
Title	:	Effect Of Work Stress, Job Satisfaction, Organizational Climate To Turnover Intention Nurses On Mayapada Hospital (Case Study at Public Hospital in Indonesia)
Country	:	Indonesia
Authors	:	Verawaty Simangunsong || Mary Maryam
	:	10.9790/487X-2007010916

Abstract: The purpose of this researchis to investigate the effects of working stress, job satisfaction, organizational climate to turnover intention on Mayapada Hospital nurses. The deep theory analysis of variables affecting turnover intentions brings the researcher to develop a research model consisting of four variables which are working stress, job satisfaction, organizational climate, and turnover intentions as well as three research hypotheses. Instruments of data collection using questionnaires, sample of 121 respondents who are nurses Mayapada Hospital. Then, data is analyzed using Structural Equation Modeling (SEM). The results of three research hypotheses test using SEM shows that job stress did not affect job satisfaction, organizational climate has an influence on job satisfaction, job satisfaction has influence to turnover intention.

 

Key Words: job stress, job satisfaction, organizational climate, and turnover intention.

[1]. Alavi, Hamid and Ramazan. (2005). "The Organizational Climate of Kerman Shahid Bahonar University". Public Personnel Management. Vol. 34.
[2]. Ahuja, et al. (2007). "IT Road Warriors: Balancing Work-Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intention". MIS Quarterly, Vol. 31 No. 1. Pp. 1-17. March.
[3]. Ellitan. (2007). Human Resource Management in Modern Business. Bandung: Alfabeta.
[4]. Fah, et al. (2010). An Exploratory Study on Turnover Intention among Private Sector Employees. International Journal of Business and Management.
[5]. Gibson, James, L. (2000). Organization, Behavior, Structure and Process. 5th Edition. 3rd Print. Jakarta: Erlangga Publisher.

Paper Type	:	Research Paper
Title	:	Microfinance: A Life Changer for Rural Women in India (A Research Study Conducted With Reference To Bhandara District in Maharashtra State)
Country	:	India
Authors	:	Priya H. Rajput || Dr.S.A.Sonegaonkar
	:	10.9790/487X-2007011721

Abstract: India is a developing country, 68.84% of Indian population resides in villages (According to Census 2011). Being an agrarian economy, majority of the population depends upon agriculture to earn a living. On an average, women make up about 43% of the agricultural labour force in developing countries. The gender inequality exists in demographic composition of a society depicted by the socio-economic conditions of female population, poverty, their literacy rate, employment opportunities, life expectancy etc. Census 2011 depicts that female population accounts for 48.5% of the total Indian population. Women need helping hands to improve their condition, they have no access to credits, they are unaware of financial terms/ products etc. Women are the most deprived ones in this Indian........

 

Keywords: Microfinance, life changer, rural women.

[1]. Bhagwan N. Daware,2015. "Women empowerment through Microfiannce", Golden Research thoughts vol-4.
[2]. Dr.Ajit Kumar Bansal and Ms.Anu Bansal (2012). Microfinance and Poverty reduction in India.
[3]. C.R.Kothari,2004,"Research Methodology: Methods and techniques"-2nd edition book.

Paper Type	:	Research Paper
Title	:	Determinants of Micro, Small and Medium Enterprise (MSME) Financing and Its Implications for Sharia Banking Profitability
Country	:	Indonesia
Authors	:	Endri
	:	10.9790/487X-2007012235

Abstract: Development of Micro, small and medium enterprises (MSME) in Indonesia has increased yearly, but this is not followed by SMEs financing in shariah banking, which the proportion is relatively decreasing in a couple years. This study aims to analyze the influence of the Deposit or third party fund to MSME financing and also to analyze the implication of MSME Financing to Shariah banks profitability . This study uses a Vector Error Correction Model (VECM) to see the long term effect and response to shock that occur in the studied variables. The result shows that in the short run and the long run CAR has negative and significant effect to MSME Financing. DPK, NPF, BOPO dan FDR has positive significant to MSME financing in the long term. DPK, CAR, NPF has positive significant to Shariah Banks Profitability in the long term. BOPO and NPF has positive significant in the short run. Shock to CAR are negatively responsed by MSME financing. Shock to MSME Financing are negatively responsed by Shariah Banks Profitability (ROA) and will stable in a long term...

 

Keywords: Shariah banking, MSME Financing, profitability,VECM

[1]. Aal H, Ethika, Yeasy D. 2013. Faktor-Faktor yang Mempengaruhi Volume Pembiayaan Berbasis Bagi Hasil pada Perbankan Syariah di Indonesia. E-Journal Universitas Bung Hatta. 2(1):1-16. [2]. Adnan, M.A. & D. Purwoko. 2013. Analisis Faktor-faktor yang Mempengaruhi Rendahnya Pembiayaan Mudharabah Menurut Perspektif Manajemen Bank Syariah Dengan Pendekatan Kritis (Analysis of Factors That Influence Declining in Mudharaba Financing According to Islamic Bank's Management Using Critical Approach). Jurnal Akuntansi dan Investasi, Vol. 14, No. 1: 14-31.
[3]. Andraeny D. 2011. Analisis Pengaruh Dana Pihak Ketiga, Tingkat Bagi Hasil, dan Non Performing Finance terhadap Volume Pembiayaan Berbasis Bagi Hasil pada Perbankan Syariah di Indonesia. Simposium Nasional Akuntansi 14. Banda Aceh (ID): Fakultas Ekonomi, Universitas Syiah Kuala.
[4]. Armereo, Crystha. 2015. Analisis Faktor-Faktor Yang Mempengaruhi Profitabilitas Bank Syariah Yang Terdaftar di Bursa Efek Indonesia Jurnal Ilmiah Ekonomi Global Masa Kini, Vol. 06 No.0.
[5]. Arsana,I. 2004. VAR (Vector Autoregression). Jakarta: Laboratorium Komputasi Ilmu Ekonomi FEUI.

Paper Type	:	Research Paper
Title	:	Credit Risk and Shareholders' Value in Nigerian Deposit Money Banks
Country	:	Nigeria
Authors	:	Dauda, Isuwa || Nyor, Terzungwe
	:	10.9790/487X-2007013646

Abstract: Banks have been known for their role of financial intermediation and by this function exposed to credit risk. A sound credit risk decision by banks is very vital as it enhances earnings as well as increases shareholders' wealth. This study examines the effect of credit risk on shareholders' value in Nigeria Deposit Money Bank. Data were sourced from audited annual report of the nine (9) banks sampled for a period of thirteen (13) years from 2004 to 2016. A panel multiple regression technique of data analysis was applied using the Generalized Least Square (GLS) estimators. The GLS model regressed the predictor variables of non-performing loans (NPL), loan loss provisions (LLP), and capital adequacy (CAR) on market capitalization while controlling for bank size. The result shows that credit risk has a significant effect on shareholders' value of Deposit Money Banks in Nigeria.......

[1]. Abiola, I., & Olausi, A. S. (2014).The Impact of Credit Risk Management on the Commercial Banks Performance in Nigeria. International Journal of Management and Sustainability,3(5),295-306.
[2]. Adebisi, S. A., and Oyedijo, A. (2012). Strategic Importance of Credit Risk Management to Shareholders' Wealth Sustenance in Nigerian Banks: An empirical Analysis. European Journal of Economics, Finance and Administrative Sciences,8(1),pp 131-148.
[3]. Adeleke, A. A. (2017, November 27). Curtailing the Growth of Non-Performing Loan in Banks.Daily Trust,p.18.
[4]. Aghababaei, H.R., Ataei, S., & Azizkhani, H. (2013). Effects of Credit Risk Indicators on Shareholders' Market Value of Commercial Banks in IRAN. International Research Journalof Applied and Basic Sciences, Vol. 6, pp. 1143-1149.
[5]. Ahmad, A.S., Takeda, C., & Thomas, S. (1999). Bank Loan Loss Provisions: A Re-examination of Capital Management, Earnings Management and Signaling Effects. Journal of Accounting and Economics, 28 (1), pp. 1-25..

Paper Type	:	Research Paper
Title	:	Stakeholder Management and Project Performance of Open Air Market Projects in Nyeri County, Kenya
Country	:	Kenya
Authors	:	Susan Mumbi Maina || Ms Gladys Kimutai
	:	10.9790/487X-2007014756

Abstract: Project performance is evaluated differently by various stakeholders of the project based on their expectations in relation to the actual quality; cost and time. The aim of this study was to investigate the influence of stakeholder management on project performance with the specific objectives being: to determine the influence of stakeholder need and expectation identification; communication; conflict management and stakeholder participation on project performance. The research adopted both descriptive and explanatory research design. The target population was all the six Open air upgrading projects in Nyeri County funded under Economic Stimulus Programme. The target population was appropriate as it represented all the constituencies in Nyeri County. The study targeted 255 respondents out of which 213 successfully filled the questionnaire. The respondents comprised of project........

 

Keywords: Stakeholder Management, Project Performance, Open Air Market projects

[1]. Aaltonen, K. (2010). Stakeholder Management in International Projects. Espoo, Finland: Aalto University School of Science andTechnology.
[2]. Affare, M. A. (2012). An assessment of Project Communication Management on Construction Projects in Ghana.
[3]. Ghana: Kwame Nkrumah University of Science and Technology.
[4]. Agyei, K. B. (2009). Fostering Civic Engagement:Stakeholder Participation in Rural Projects in Ghana.
[5]. Fairfax,VA: George Mason University..

Paper Type	:	Research Paper
Title	:	The Role of Information Access and Awareness of Informal Financial Services on Economic Empowerment of Rural Women Groups Affiliated To Joyful Women Organization in Kericho County, Kenya
Country	:	Kenya
Authors	:	FelisterChebetKurgat
	:	10.9790/487X-2007015765

Abstract: Rural women are exposed to economic disability yet they form the majority of the rural population. Globally, women contribute greatly to the domestic agricultural output and family food security. Several studies from Sub-Saharan Africa showed that rural women are credit constrained than men of equivalent socio-economic conditions.Empowerment and improvement of women's socio-economic status is important for achievement of the necessary rural Development. In Kenya informal financial services concept has taken root with recent adoption of Joyful Women Organisation to provide financial resources to rural women to engage in livelihood projects. The purpose of this study was to determine the role of informal financial services to the economic empowerment of rural women entrepreneurs in Kenya. To achieve the purpose, the study carried out the following specific objective; to assess the role of information access and awareness of informal financial services on economic empowerment......

 

Keywords: Informal financial Banking Services, Rural Women Entrepreneurs, Economic Empowerment, performance, poverty. .

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[2]. Ayyagari, M., Demirguc-Kunt., Maksimovic, V., (2008). How Important Are Financing Constraints? The Role of Finance in the Business Environment. World Bank Economic Review 22, 483-516.
[3]. Beck, T., & Fuchs, M. (2004). Structural Issues in the Kenyan Financial System:Improving Competition and Access.World Bank Policy Research Working Paper, 33-63.
[4]. Beck, T.,& De la Torre, A.(2006).The Basic Analytics Of Access to Financial Services (Vol.4026).World Bank-free PDF.
[5]. Campero, A and Kaiser, K (2013). Access to Credit: Awareness and Use of Formal and Informal` Credit Institutions. Working paper. Bank of Mexico..

Paper Type	:	Research Paper
Title	:	Internal Marketing Impact On External Service Quality In Semeru Pine Forest (Spf) Tourist Atraction
Country	:	Indoneisa
Authors	:	Mochammad Nafi || Bambang Supriadi || Nanny Roedjinandari
	:	10.9790/487X-2007016672

Abstract: The purpose of this study is to find out the magnitude of the influence of internal marketing to improve the external service quality (ESQ).This study collect data from144 respondents, which were used for analysis. The respondents were randomly selected to answer the questionnaire. The test used for the analysis is independent t-test and simple regression analysis. the result of regression statistic analysis shows that internal marketing has positive and significant effect on external service quality, meaning that if internal marketing (leadership, consultative, motivation, work unit, communication, and training) increases by one unit it will cause external service quality increase by 69.4%, and otherwise, the decline in internal marketing of one unit will lead to the decrease ofExternalServiceQuality. From the six factors of Internal Marketing (leadership, consultative, motivation, work standard........

 

Keywords: Internal Marketing; External Service Quality ; Semeru Pine Forest (SPF)

[1]. ElSamen, A. A., dan M. Alshurideh. 2012. The impact of internal marketing on internal service quality: A case study in a Jord anian pharmaceutical company. International Journal of Business and Management. Vol. 7 No. 19. Published by Canadian Center of Science and Education

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[3]. Lombard, R.M. 2010. Emloyees as Customer –An internal marketing study of the Avis car rental group in Shouth Africa. African Journal of Business Management Vol. 4 No. 4: 362-372

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[5]. QuesterPascale,G.,Amanda,K.1999,InternalMarketing PracticesintheAustralianFinancialSector:An Ex- ploratorystudy,Journalof AppliedManagement Studies,8(Dec.):217..

Paper Type	:	Research Paper
Title	:	Factors Influencing Customers in Bank Selection: A Study on Northern Region of Bangladesh
Country	:	Bangladesh
Authors	:	Jesmin Ara || Humaira Begum
	:	10.9790/487X-2007017380

Abstract: Participants of banking industry are noticeably increased in Bangladesh. To do sustainable banking business they are very much dependent on their customers. In banking industry, customers are not only the source of deposit but also the source of income. It is the research that focuses on attributes that have influences on customers' choice about banks especially for northern region of Bangladesh. Data were collected with the help of a structured questionnaire which comprise total 35 attributes within five dimensions. Mean scores of every attributes indicate modern equipment and technologies, security arrangement of bank, secure feeling in financial transaction, honesty and............

 

Key words: bank, customers' choice, dimensions, Bangladesh.

[1]. Agarwal, P. K. (2017). Influencing factors for bank selection intention in Ethiopia: A study conducted in Arba Minch Town, Business and Management Research Journal, 7(2), 10–16.
[2]. Aregbeyen, O. (2011). The Determinants of Bank Selection Choices by Customers: Recent and Extensive Evidence from Nigeria, International Journal of Business and Social Science, 2(22), 276–288.
[3]. Blankson, C., Ming-sung C. J., & Spears, N. (2007). Determinants of Banks Selection in USA, Taiwan and Ghana, International Journal of Bank Marketing, 25(7), 469–489. http://dx.doi.org/10.1108/02652320710832621.
[4]. Boyd, W., Leonard, M., & White, C. (1994). Customer Preferences for Financial Services: An Analysis, International Journal of Bank Marketing, 12(1), 9–15.http://dx.doi.org/10.1108/02652329410049562.
[5]. Cicic, M., Brkic, N., &Agic, E. (2004). Bank Selection Criteria Employed by Students in a Southeastern European Country: An Empirical Analysis of Potential Market Segments' Preferences, University of Sarajevo, International Journal of Bank Marketing, 27(2), 1–18.

Paper Type	:	Research Paper
Title	:	Impact of GST on the Regulation of Small Business
Country	:	India
Authors	:	Dr.AnkitaVerma || Dr.PriyankaKhandelwal || Dr. Sonia Justin Raj
	:	10.9790/487X-2007018183

Abstract: Goods & Services Tax (GST) was the biggest tax regime implemented by Government of India on 1stJuly 2017 midnight. The overall idea behind the GST implementation was to simplify the existing complex taxation system. This research tries to understand the effectsof GST on micro, small & medium enterprises (MSME). Both positive & negative impacts have been found and noted. The paper has tried to make an attempt to discuss the problem faced back then & still how the businesses are managing after the effect of the GST.

 

Keywords: GST, MSME, Tax structure

[1]. https://services.gst.gov.in
[2]. RaniJacob (2017) 'Imperial Journal of Interdisciplinary Research',vol.3,Issue 10 2017 ISSN No.2454-1362
[3]. ShefaliDani(2016) 'Business & Economic Journal, vol.7,Issue 4, 2016, ISSN No.2151-6219
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[5]. www.omicsonline.org.

Paper Type	:	Research Paper
Title	:	Critical Factors of Entrepreneurial Competencies for Successfully Managing Micro and Small enterprise in Ethiopia
Country	:	Ethiopia
Authors	:	Yimer Ayalew Ahmed || Dr. Brajaballav Kar || Dr. Hamed M. S. Ahmed
	:	10.9790/487X-2007018491

Abstract: The objective of this study is to investigates the critical factors of entrepreneurial competencies for Successfully Managing Micro and Small enterprise in Ethiopia. A structured questionnaire,containing 20 variables, has been used to collect data by survey and the target populations are manufacturing micro and small enterprise in Dessie, Kombolach and Haik City Administration. Total sample size was 200 and the researcher used Factor Analysis to identify the critical factors of entrepreneurial competencies for Successfully Managing Micro and Small enterprise. The study has identified 8 key factors from from 20 factors have been selected by conducting factor analysis as significant for successfully Managing Micro and Small enterprises. Those are Strategic competencies, Conceptual competence,Opportunity Recognition competence, Personal competence,Organizing competence..........

 

Keywords: Entrepreneurial Competencies; Micro and Small enterprise; Ethiopia

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