IOSR-JBM   Volume-22 ~ Issue-5 ~ May 2020

Abstract: We examined the incessant insurgencies that have bedevilled the national sphere for almost two decades and evaluate its possible impacts on the future of Nigeria economy. A cross sectional research design was adopted. Using census survey and purposive sampling, a sample of five hundred respondents was taken and copies of structured questionnaire administered on the respondents drawn from three geopolitical zones in the major cities of north namely, North-East, North-central and North-West. Data obtained were analysed using descriptive statistics of mean and standard deviation. Both Chi-square and p-value were employed to test the hypotheses so formulated. Findings revealed that; for insurgencies and foreign direct investment, the calculated chi-square of 691> tab. value of 15.507, p-value=0.00<0.05 are indications that insurgencies affect foreign investment in Nigeria.......

Keywords: Insurgency, Nigeria Economy, Foreign Direct Investment, Growth and Revenue

[1]. Abba, M., Hamsatu, M., & Babagana, M. (2012). The Impact of Insurgency on Revenue Generation in Borno State. African Security Review, 19(2), 54-67.
[2]. Achumba, O., Ighomereho, M., & Akpor, R. (2013). Security challenges in Nigeria and the implications for business activities and sustainable development. Journal of Economics and Sustainable Development, 4(2), 79-99.
[3]. Adebanjoko, O., & Okorie, N. (2014). Corruption and challenges of insecurity in Nigeria: political economic implication. Global Journal of Human Social Science, 14(5), 10-16.
[4]. Ahmad, A., Mussawar, S., & Gul, M. (2012). Assessing the economic effects of insurgency on oteling industry of Swat. Universal Journal of Management and Social Sciences, 2(8), 62-68.
[5]. Ahokegh, F. (2014, September). Boko Haram: A 21st Century Challenge In Nigeria. European Scientific Journal, 8(21), 46-55.

Abstract: The E-commerce in Afghanistan is nascent because of its fresh entry into the Afghan market.This is because ofsignificant impact of several factors (e.g. the country's poor IT infrastructure, lack of online payment methods, and the cultural values), "delivery time" is yet another critical factor playing an important role in the operations of online retail. by far, the majority of payments are made through cash on delivery (COD) option, although, the government is planning to implement the "Afghanistan Payments Systems (APS)", a nationwide payment system considered to be acting as a gateway between locale-retails and international payment platforms expected to help e-commerce boost(Market, 2020).Therefore, the current research aimsat investigating the critical factors that......

Keyword: Online Shopping, Customers' Satisfaction, Afghan Markets, Retailing

[1]. Ardra Muralidharan, K. S. (2018). Analysis of Cosnumers buying behavior in online shopping: A Special reference to Kochi. International journal of pure and Applied Mathimatics, 119 (12), 2515-2525.
[2]. International Journal of Management Science and Business Administration, 1 (7), 7-21.
[3]. Chin FU Ho, W. h. (1999). Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping. Hawaii International Conference on system Sciences , 1-9.
[4]. Chun-Chun Lin, H.-Y. W.-F. (2010). The critical factors impact on online customer satisfaction. Procedia Computer Science , 276-281.
[5]. Ciotti, G. (2019, september 23). Customers service 101: a guide to providing stand-out support experience. Retrieved march 15, 2020, from Shopify Blog: https://www.shopify.com/blog/customer-service

Abstract: LED stands for Light Emitting Diode.In the search for energy-efficient lighting, LEDs have proven to be the eco-friendly and the most efficient bulbs available. Consumer buying behavior is the sum total of a consumer's attitudes, preferences, intentions, and decisions regarding the consumer's behavior in the marketplace when purchasing a product or service. This study provides evidence of awareness of LED lights among consumers. It highlights the need and benefits of using LED (green) Lights thereby contributing to the environment as taking care of the environment is the responsibility that everyone should feel accountable for......

Keyword: Light Emitting Diode , Green Lighting, efficiency, consumer awareness and perception

.....

Abstract: This study aims to examine and analyze the influence of service quality (reliability, responsiveness, assurance, empathy, and tangible) on customer satisfaction leading to Word of Mouth (WOM). A cross-sectional research on Training and Course Institution's customers in Indonesia. The research was design by using causal type, with quantitative and survey methods. The sampling method used is probability sampling and the data was analyzed by SEM-PLS with WarpPLS 6.0. Data was taken by giving an online questionnaire to respondents who were training and course institution's Alumni through e-mail. 147 online questionnaires were collected. The result shows reliability, assurance and tangible were significantly givingpositive effects to customer satisfaction. Moreover, customer satisfaction affected WOM positively and significantly. Besides of that, the Adjusted R-squared coefficients of customer satisfaction and WOM were 70% and 40%, which means 70% of customer satisfaction can be made by service quality dimensions and 40% of WOM can be made by customer satisfaction.

[1]. Abari, A. A. F., Yarmohammadian, M. H., & Esteki, M. (2011). Assessment of quality of education a non-governmental university via SERVQUAL model. Procedia - Social and Behavioral Sciences, 15, 2299-2304. doi:10.1016/j.sbspro.2011.04.097
[2]. Akhlaghi, E., Amini, S., & Akhlaghi, H. (2012). Evaluating Educational Service Quality in Technical and Vocational Colleges using SERVQUAL Model. Procedia - Social and Behavioral Sciences, 46, 5285-5289. doi:10.1016/j.sbspro.2012.06.424
[3]. Asih, D. (2012). SEMINAR NASIONAL DAN CALL FOR PAPERS, 2012 - eprints.unisbank.ac.id
[4]. Boonlertvanich, K. (2019). Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status. International Journal of Bank Marketing, 37(1), 278-302. doi:10.1108/ijbm-02-2018-0021
[5]. Chaniotakis, I. E., & Lymperopoulos, C. (2009). Service quality effect on satisfaction and word of mouth in the health care industry. Managing Service Quality: An International Journal, 19(2), 229-242. doi:10.1108/09604520910943206

Abstract: Purpose: This study focused on the pivotal role that artificial intelligence had played in enhancing business performance, especially in the areas of achieving business objectives. This paper examined the effects of artificial intelligence on business performance. Design/Methods/Approach: Survey research design was used in this study. 200 copies of questionnaires were administered to employees and customers of Access Bank Plc and United Bank for Africa (UBA). Simple random sampling technique was adopted in selecting respondents, and content validity was employed to validate the research instrument. Data collected were analyzed with regression analysis. Findings: Customer satisfaction....

Keyword: Artificial Intelligence, Customer Satisfaction, Service Quality, Competitive Advantage, Employee Efficiency, Technology, Business and Performance

[1]. AbdulAziz, A. R., Rani, & Azizan, N. (2014). The impact of customer satisfaction on business growth for kpj penang specialist hospital, Malaysia. OSR Journal of Business and Management, Vol 16(4), pp 67.
[2]. 'Åberg, E., & Khati, Y. (2018). Artificial intelligence in customer service: a study on customers' perceptions regarding ivr services in the banking industry. Linnaeus University Masters thesis.
[3]. Access Bank Plc (2019). Retrieved from: https://en.wikipedia.org/wiki/Access_Bank_plc
[4]. Alsedrah, M.K. (2017). Artificial intelligence. A publication of the American University of the Middle East. Retrieved from http://www.researchgate.net/publication/323498156

Abstract: Customer satisfaction has become a central concept in business and management discourse. Customers generally expect products in the form of services consumed can be received and enjoyed by good service or satisfactory. Customer satisfaction can form the perception and can then position the company's product in the eyes of its customers. Customer satisfaction is very determined by the quality of service. Based on the explanation above, it can be noted that the quality of service is the essence of the life of an institution. In line with that, the movement of quality revolution is a demand that should not be ignored if an institution wants to live and thrive. The tougher competition lately demands an institution of service providers to always pamper consumers/customers by providing the best service. The quality of service has a positive and significant influence on patient satisfaction. This suggests that the good quality of service from hospitals perceived by maternity patients will make....

Keyword: Kualitaslayanan, Nilai Pasien, KepuasanPasien, Loyalitas

[1]. Wasserberg, Gideon, et al. "The ecology of cutaneous leishmaniasis in Nizzana, Israel: infection patterns in the reservoir host, and epidemiological implications." International journal for parasitology 32.2 (2002): 133-143.
[2]. SASONGKO, HANINDYO. PENGARUH KUALITAS PELAYANAN JASA PERBANKAN TERHADAP KEPUASAN NASABAH DI PT BANK PEMBANGUNAN DAERAH JATIM, Tbk PADA KANTOR KAS SAMSAT MANYAR SURABAYA. Diss. UNIVERSITAS 17 AGUSTUS 1945 SURABAYA, 2017.
[3]. WINARNO, Tri. PengaruhKualitasPelayananTerhadapKepuasanPasien Di RSUD Sragen. Diss. Universitas Muhammadiyah Surakarta, 2015.
[4]. Rustaman, Nuryani Y. "Pendidikan dan PenelitianSainsdalamMengembangkanKeterampilanBerpikir Tingkat Tinggi untuk Pembangunan Karakter." Prosiding Seminar Biologi. Vol. 8. No. 1. 2011.
[5]. Suharto, Didik G. "KESETARAAN DAN KEADILAN GENDER DALAM MANAJEMEN APARATUR SIPIL NEGARA (Suatu Kajian terhadap UU Nomor 5 tahun 2014 tentangAparaturSipil Negara)."

Abstract: In service companies, service quality is the company's goal in encouraging customers to establish strong ties with the company. This study aims to analyze the effect of service quality and institutional image on customer satisfaction in Private College in the city of Banjarmasin. This research was conducted at a private high school in the city of Banjarmasin. The sample of this study were 185 respondents who were active students in private colleges in the city of Banjarmasin and the research method used was a regression analysis method. The results showed that the quality of service and the Institutional Image had a significant effect on customer satisfaction at Private Colleges in Banjarmasin

Keyword: Service quality, institutional image, customer satisfaction

[1]. Arpan, L., Raney, A. and Zivnuska, S. (2003), "A cognitive approach to understanding university image", Corporate Communications, Vol. 8 No. 2, pp. 97-113.
[2]. Atmawati, R dan M, Wahyudin.2007. AnalisisPengaruhKualitasPelayananTerhadapKepuasanKonsumenPadaMatahari Department Store Di Solo Grand Mall. Surakarta: JurnalDayaSaing, Program MM-UMS
[3]. Barnes, James G., (2003). Secrets Of Customer Relationship Management, ANDI, Yogyakarta
[4]. Gronroos Christian, Service Management adanMarketing : A Moment of Truth (Singapore: Maxwell Macmillan International, 1990)
[5]. Herman, N., & Supriadi, B. (2017). Potensi Ekowisata Dan Kesejahteraan Masyarakat. Jurnal Pariwisata Pesona, 2(2), 1–12. https://doi.org/10.26905/jpp.v2i2.1578