Abstract: Organizations face a highly competitive and continuously evolving business environment.As a result, many companies have been looking for ways to improve their business: that is, providing better services at lower cost, improving customer satisfaction, and staying competitive, in which the successful management of change is crucial to survive and succeed. While organisations often deliberately try to plan change to make it more manageable, organizational realities tend to be more messy and noisy than can be effectively planned for. The findings arising from this essay suggest that middle managers play an important role in facilitating change in organizations. They also......
Keywords: middle management; organizational change; continuous improvement
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