Abstract: Background: Globally, business has become very competitive where firms are trying to create their own competitive advantage to survive. However, there are common factors which affect the operating environment of an organization and they include; technology, resources, customers, economy, competition, political and social conditions. The operating environment can substantially affect the growth, current operations, and long-term sustainability of an organization even though it occurs outside the organization. Classifications and standards of quality healthcare service delivery is related to patients' contentment, allegiance and the organization efficiency and output. As a result, healthcare organizations throughout the world consider patient satisfaction as a strategic determiner of competitive orientation.....
Keywords: Market structure, Leadership, Faith-basedhospitals.
[1]. Abuor, G. O. Health Care Financing Strategies and Their Impact on Financial Sustainability. 2012.
[2]. Adjei, S., Maniple, E., Dokotala, I., Mpoza, K., Pamba, P. M., Pearl, E., ... &Hilhorst, T. Quest for Quality: Interventions to Improve Human Resources for Health among Faith-Based Organizations. 2009.
[3]. Adolf, C., Arize, I., Ochonma, O., & Sylvester. Education and Hospital Manager's Administrative Competency: What Impacts is of a Higher Degree? 2018.
[4]. Chen, C. B., & Kao, P. L. (2012). The Effects of the Hospital Marketing Promotion on Consumers' Choice of Hospitals Consumers. The Journal of Human Resource and Adult Learning. 2012. 8(1), 156.
[5]. Delport, C. S. L., &Roestenburg, W. J. H. Quantitative data-collection methods: questionnaires, checklists, structured observation, and structured interview schedules. Research at Grass Roots for the Social Sciences and Human Service Professions Pretoria: Van Schaik Publishers, Fourth. 2011.