Abstract: Purpose: Benchmarking is a common tool that has been applied as part of strategic performance measurement and management (SPMM) for several decades in the public sector. The concept has its origins in the private sector and was imported into the international government sector through implementation of administrative reforms such as New Public Management (NPM) since the last two decades of the 20th century. Literature has confirmed that the transplanting of modern multi-dimensional SPMM systems from the private sector has not been simple due the distinctive nature of the public sector thereby requiring "adoption and adaption"......
Keywords: Strategic, performance management, performance measurement, benchmarking
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