IOSR-JBM   Volume-20 ~ Issue-5 ~ May-2018

Abstract: Service market of hotels is successively saturated. Hotels should control customers' demands in order to attract more customers and obtain higher profits. This study adopts questionnaire survey and treats customers of Hotel H as subjects. By Importance-Performance Analysis (IPA), this study explores service quality demand of customers in Hotel H to assist with hotels' upgrading of service satisfaction. According to research findings, "service staff can immediately respond to customers' needs" and "hotels provide comfortable service to customers" are the most important for customers; "bright and neat appearance of facility" and "interior facility, traffic flow and signs are concrete" are important for customers; however, quality provided by Hotel H does not satisfy the customers. This study suggests that Hotel H should regularly arrange and maintain environment of facility and frequently trim the plants and trees in the garden. As to facility, when it is damaged, the hotel should repair it and maintain the brightness. As to interior facility, traffic flow and signs, hotels must specifically indicate the locations of facilities and customers' traffic flow and increase signs or layout of facility to allow customers to recognize the locations and avoid wasting time searching for the facilities..

[1]. Antony, J., Antony, F.J. and Ghosh, S., 2004. Evaluating service quality in a UK hotel chain: a case study. International Journal of Contemporary Hospitality Management,16, 380-384.
[2]. Chung Y.C. and Chen H.C., 2015. Study on the correlation among service quality, relationship quality and customer satisfaction– A case study of H hotel. International Journal of Latest Research in Science and Technology, 44(4), 1-7.
[3]. Deng, W.J. and Lee, Y.C., 2007. Applying Kano Model and IPA to Identify Critical Service Quality Attributes for Hot Springs Hotel in Peitou. Journal of Quality, 14(1), 99-113.
[4]. Hansen, E. and Bush, R.J., 1999. Understanding customer quality requirements: Model and application. Industrial Marketing Management, 28(2), 119–130.
[5]. Haywood-Farmer, J., 1988. A conceptual model of service quality. International. Journal of Operations and Production Management, 8(6), 19-29...

Abstract: Banking sector plays very important role in economic development. Economic development is a process of upward change, whereby the real per capita income of a country increases over a long period of time through growth and development of business enterprises. In short economic development is a process to increase the real or per capital income of the country involves initiating and constituting change in the structure of business and society. This change is accompanied by growth and increased output, which allows more wealth to be divided by the various participants. So Banking serve as catalysts (ie Agent) in the process of industrialization and economic growth and innovations plays a key role in economic development...........

Keywords: global economic, Money value, Industries, free market economy, business ethics, multinational corporations, social responsibility

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[5]. Dadibhivi, R.V.:―Inter- district variations in income, productivity and industrial structure in Karnataka state‖ a PhD thesis, M.S.university of baroda,1983...

Abstract: This study aims to determine the effect of managerial coaching behavior and job satisfaction on the performance of office employees of DJP Regional Office of West Java II simultaneously, to know the effect of managerial coaching behavior on the performance of employees partially, to know the effect of job satisfaction on the performance of employees partially, the influence of organizational commitment to the performance of employees partially, know the effect of managerial coaching on employee performance through organizational commitment and know the effect of satisfaction on employee performance through organizational commitment. The research was conducted on office work unit of Regional Office of DJP West Java II. The sampling technique used a random sample method involving 54 people. Data analysis using path analysis. The direct effect of managerial coaching on employee..........

Keywords:managerial coaching behavior, job satisfaction, organizational commitment, employee performance

[1]. Agus,. Dharma. 2003. Manajemen Supervisi: Petunjuk Praktis Bagi Para Supervisor.Edis i Revisi. Cetakan kelima. Jakarta: RajaGrafindo Persada.

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Abstract: There is a tremendous growth of luxury products in India, but there are limited studies conducted to understand the value perception of the consumers towards the luxury brands. Therefore, this study aims to understand how the value perception of the present day consumer leads to the consumption of the luxury brands specially apparels and accessories. The present research adds on to the existing knowledge base of the value perception towards luxury by explaining the factors responsible for the value perception formation of the Indian consumers in general and Delhi/NCR to be specific.The study is exploratory in nature followed by descriptive in nature. Extensive literature review helped to recognize the various scale items of value perception. A well-structured questionnaire was developed using these identified scale items and the data was collected from the high end luxury apparels and accessories malls in Delhi/NCR. In order to understand the value perception of the consumers towards the luxury apparels and accessories the data was empirically examined using the Factor Analysis and the results were registered followed by managerial implications and conclusions.

[1]. Atwal, G., Williams, A. (2009). Luxury brand marketing: The experience is everything. Journal of Brand Management, 16(5/6), 338-346.
[2]. Barnier, V.D., Falcy, S., Florence, P.V. (2012). Do consumers perceive three levels of luxury? A comparison of accessible, intermediate and inaccessible luxury brands. Journal of Brand Management, 19(7), 623-636.
[3]. The Boston Consulting Group Report, The True Luxury Global Consumer Insight, 4th Edition, February, 2017.
[4]. Chen, S., Lamberti, L. (2015). Entering the dragon's nest: Exploring Chinese upper-class consumer's perception of luxury. Qualitative Market Research: An International Journal, 18(1), 4-29.
[5]. Chen, H., Zhou, J., Yu, J. (2016). Consumer Perception and Consumption Behavior regarding Luxury Products in the Fashion Industry. Journal of Business Marketing and Decision Sciences, 9(1), 84-96..

Abstract: A survey has been made to analyze organizational culture and grievance handling of Garment Industry at Tirupur. The purpose of this research is to study the impact of organisational culture in grievance handling at work place of the employees. For this purpose, the respondents are selected by proportionate random sampling method. In view of difficulty of data, the responses are processed and analyzed by using various statistical techniques such as correlation; factor analysis and structural question modeling were used. Correlation and factor analysis proved that these aspects have capacity to influence the Organizational Culture and grievance handling procedure. Furthermore this research is attempted and after methodical analysis, it is conclude that all the factors selected for the study have the capacity in structure the Organizational Culture and Grievance Handling Procedure.

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Abstract: All organizations have goals and objectives that guide their existence be it profit or not-for-profit making organizations. These goals and objectives give organizations and their members a sense of direction and serve as the basis for assessing performance. Churches fall under not-for-profit making organizations and thus have goals and objectives that define them. Given the nature of church organizations, their central objective is to ensure the spread of the gospel across cities and nations. This central objective most often gives rise to the creation of some specific objectives which are centred on growth in terms of membership, area of coverage, infrastructural development and the likes. The universal reformed Christian church (the erstwhile N. K. S. T.) has overtime established herself as one of the most populous churches in Benue State. This development can be considered to be an indicator of growth. This study therefore, intends to unveil the possible influence of churches' goals and objectives as determining factor forchurch growth. Church growth is measured in terms of membership size, and assets value.

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[3]. Cotton, T. (2009b). Discovering the "Right" organizational structure for your church: the Christian church development. Retrieved from www.wordpress.com. 6/03/2018.
[4]. Hartman, S. (1997). Organizational structure in the larger church setting. Retrieved from www.tandfonline.com. 6/03/2018.
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Abstract: Power being the most crucial component of infrastructure has a direct effect on the economic growth and well-being of the nation. The Indian power sector has significantly progressed to respond to the growing demand for electricity in the country. However it is subject to the challenges of providing efficient electricity at minimum cost. Thus efficiency and viability of the Indian power sector is utmost importance. Viability of any sector depends on its operational efficiency and financial health. The present study is an attempt to analyze the performance of the Goa electricity department which is the only power distribution utility in the state. The findings of the study indicates that the department is one of the better performing state power utilities as far as operational performance is concerned but the department is not financially viable.

Keywords: Electricity, power consumption, operational performance, transmission and distribution losses.

[1]. Anoop Singh, "Power Sector in India: Current Issues and Prospects", Energy Policy 34(2006), pp.2480-2490.
[2]. Citizens Charter for Electricity Department.
[3]. Durgesh Kumar Dubey, "Issues and Challenges in Electricity Sector in India", The Business & Management Review, Vol-5, no.4, January 2015, pp. 132-139.
[4]. Power Sector in India-Paper by IMC-Economic Research and Training Foundation.
[5]. Rudra Rameshwar, Rajat Agarwal and Mukesh Kumar Pathak, "Review of State Electricity Boards and Indian Energy Sector- A Case Study", International Energy Journal 11, (2010), pp. 101-110.

Abstract: This paper reveals the importance of ecommerce in Indian economy. As we all know India is among the fastest growing economy of the world , thus it is very much important to have government intervention and huge investment inflow in form of Foreign direct investment in large economy like India to stabilise and increase the growth of ecommerce industry in the economy. In India with the digital penetration has increased significantly, according to statistical data internet use has increased to 429.23 million user in India and is expected to reach around 830m by year 2021 ."There has been significant rise of e commerce in India, as India's internet economy is 125 billion........

Keywords: Ecommerce, Economic Growth, FDI, GDP

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Abstract: All people are becoming busy and more professional than previous. The business world and general life is becoming more complex day by day. They need to share more information to each other because of globalization. Mobile phone has introduced a tremendous change in the Communication sector in all over the world. It has changed the communication structure also. People in various occupations and income levels are using mobile phone intensively for their occupational purpose and personal purpose as well. Mobile phone services contribute significantly to the growth and development of the country whether industrial or emerging economy where they operate. Customer loyalty is important for both the firm and the customer. As regards the firm, loyal customers are willing to make repeat purchases in the business that delivers value beyond their expectation. Loyal customers often will..........

Keywords: Attitudinal loyalty, Behavioral loyalty, Calculative Commitment, Customer Loyalty, customer satisfaction, perceived value, Service quality.

[1]. Anvesha, PAbiodunAbolaji Joachim, Oyeniyi, Omotayo Joseph Osibanjo, OmotayoAdewale, "Determinants of Customer Loyalty and Recommendations to Others in the Nigerian Telecommunication Industry" Vol. 5 No. 3.
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[3]. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.
[4]. Alter, S. (2008). Defining information systems as work systems: Implications for the IS field. European Journal of Information System, 17(5), 448–469.
[5]. Bansal, H.S., Irving, P.G. and Taylor, S.F. (2004) "A Three-component Model of Customer Commitment to Service Providers", Journal of the Academy of Marketing Science, Vol.32, No.3, pp. 234-250...

Abstract: The Indian capital market has witnessed obvious transformation over the years and emerging market and other reforms has also attracted the interest of FII, and other investors, thus increasing capital inflow signifying an increase within the period. The main object of this study is to analyses empirically, the impact of Indian capital market on socio-economic development in terms of GDP level. To investigate this objective Indian capital market incidence of market capitalization of BSE & NSE, FII, capital issues of non GOVT public ltd company, mutual funds investment are taken as explanatory variable, GDP being exogenous variable. Using the ordinary least square (OLS) &Durbin Watson test, it was found that the market capitalization of BSE, and capital issues of non GOVT public ltd company have positive and significant impact on the GDP. The government is therefore advised..........

Keywords: Capital market, GDP, Market capitalization, FII

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[3]. GDP and its breakdown at current prices in US Dollars United Nations Statistics Division(2013)
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