Abstract: Traditional customer experience (CX) strategies often emphasize rational decision-making models, neglecting the emotional and subconscious factors that significantly influence consumer behavior. This article addresses this gap by introducing the NEURO CX Framework, which integrates insights from neuroscience and behavioral science into the design and optimization of CX. The framework comprises five core components: Neuroscience Insights, Emotions as Drivers, Understanding Cognitive Biases, Rituals and Habit Formation, and Optimization Through Continuous Feedback. By aligning CX......
Keywords: customer experience, neuroscience, behavioral science, NEURO CX, consumer behavior
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